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Service Desk Lead

Fairview, OR - Onsite

Hours: 5:30AM-2PM M-F

Role Overview

This position is responsible for providing daily technical assistance to employees throughout North America, serving as a bridge between the technology group and other areas of the organization. The main goal is to deliver excellent support for users, drive improvements, foster engagement across departments, and ensure technology initiatives are in line with organizational objectives.

Support duties cover hardware setup, software configuration, and user account tasks. Assistance with key business software (including specialized tools and various online platforms) is also required.

Acting as a point of contact between tech teams and other business units, this individual reviews support patterns, suggests enhancements, and encourages a reliable, customer-focused technology environment.

Key Responsibilities

System Oversight (30%)

• Maintain the platform for technical support requests, handling queue coordination, access control, uptime, and user interactions to provide outstanding IT support throughout the organization.
• Oversee internal collaboration, knowledge bases, and training tools related to technology.
• Ensure integration with other company software and systems.
• Maintain and monitor IT equipment and asset records.

Operational Support (30%)

• Deliver consistent, high-quality assistance to both local and remote team members.
• Develop clear guidelines for communication with staff and stakeholders.
• Address support requests and resolve incidents in accordance with organizational standards, working alongside other groups if necessary.
• Manage escalated issues and oversee workplace technology resources, licenses, and user records.
• Help develop and update documentation of available IT services.
• Follow industry best practices, organizational policies, and security protocols.

Reporting & Analysis (20%)

• Set up and maintain metrics and reporting methods for the helpdesk.
• Share regular updates on technical support performance, satisfaction levels, and issues with relevant parties.
• Track and analyze patterns in incidents and apply approaches to refine processes and boost efficiency.

Quality & Improvement (10%)

• Strive to ensure support is dependable and rooted in strong service principles.
• Spot areas for improved solutions, either by automating workflows or streamlining procedures.
• Document troubleshooting steps, educate colleagues as needed, and stay up-to-date on industry trends.

Leadership Support (10%)

• Assist with meetings, planning, budgeting, and resource allocation for the leadership team.
• Work with external vendors to enhance performance and participate in tech-related projects.

Requirements

Success in this role requires the ability to perform duties efficiently and safely while reflecting company values. Reasonable support is available for individuals needing accommodations.

• Bachelor’s degree in a relevant technical discipline or equivalent training/certification.
• At least three years’ experience in hands-on support or technical helpdesk roles within a structured environment.
• Industry certifications are preferred (e.g., Microsoft, CompTIA).
• Familiarity with ITIL concepts and practical experience in following these standards.
• Strong communication skills, both in writing and verbally, and confidence when working with users of different experience levels.
• Skills in Microsoft environments, office productivity platforms, networking basics, and core business software.
• Knowledge of analytical tools for reporting, dashboards, and measuring support effectiveness.
• Excellent troubleshooting and analytical abilities.
• Ability to research and resolve challenging technical problems.
• Quick to learn and adjust as technology and business needs change.
• Comfortable juggling multiple priorities, working independently, or within a team.
• Commitment to continuous improvement and customer service quality.

Work Environment

Work is mainly done in a comfortable, indoor office setting, with occasional visits to areas outside the office that may not be climate-controlled.

This is a full-time, on-site role, generally scheduled during regular business hours. Occasional overtime, evenings, weekends, or longer shifts may be requested to meet operational needs.

Travel to other workplaces in North America is rare but may be requested, requiring flexibility for both air and road journeys.

There may be times when deadlines are tight and priorities conflict; support from on-site leadership is offered, and situations should be managed professionally to meet objectives and maintain high standards of service.

Position Title: Production Manager

Reports To: Plant Manager

FLSA Status: Exempt

Can you make the AGC Difference? AGC Heat Transfer, Inc. is looking for a dynamic manufacturing Production Manager to support the company's mission to provide reliable, innovative plate heat exchanger products, solutions and services that surpass expectations of food manufacturers.

Brief Company Description

AGC Heat Transfer, Inc., is the leading OEM of sanitary plate heat exchangers in North America, manufacturing plate heat exchangers specifically designed for sanitary applications. AGC offers complete heat exchangers, services as well as upgrades to plate packs, gaskets and spares that fit multiple brands. In addition, AGC offers Field Leak Testing and inspections of plate heat exchangers that meet the 3-A sanitary standard.

AGC Heat Transfer consists of four manufacturing/service facilities (Bristow, VA, Fairview, OR, Pleasant Prairie, WI & Fort Worth, TX) with about 125 employees (78 OR / 20 VA / 28 other locations). AGC Heat Transfer has a strong engineering culture with a heavy emphasis on customer service and technical/consultative sales.

Job Description

The Production Manager assists the Plant Manager by coordinating the activities of employees within the production facility. The Production Manager will oversee the daily plant operations of the Fairview plant, including training and mentoring of plant supervisors as well as coordinate activities internal to the plant and outside the organization (suppliers and customers) to meet production requirements.

This role utilizes knowledge of equipment, policies, procedures and specifications to maintain production schedules and ensures that the team adheres to all standards and performance requirements including quality, delivery, and above all safety.

Position Responsibilities

The Production Manager will perform the following duties and other special projects as required:

• Coordinate and support the daily work schedule of the plant
• Develop processes and performance standards for the supervisor team
• Define KPIs (Key Performance Indicators) for each department
• Work and align all plant departments within the company’s (both production and support) overall business goals.
• Close competence gaps by training/ coaching and using Standard Operating Procedures (SOP’s) and Job Instructions (JIB’s).
• Generate required quality documentation.
• Control of quality, deviations, and productivity together with Plant Manager.
• Focus on waste elimination and process improvements.
• Drive meetings with department supervisors.
• Develop and maintain production schedules for the plant operation to meet lead times.
• Lead problem solving exercises when issues arise within production.
• Facilitate reviews and job development of plant supervisors.
• Would fill in for Plant manager duties when out of plant.
• Other specifically assigned tasks where needed by the Company.
• All other duties assigned.

Key Competencies

• High Integrity with a commitment to honesty, trust and transparency.
• Displays Care embracing the highest standards to ensure resource efficiency for the well-being of team members and responsibility to the environment.
• Innovative and curious promoting diversity of thought while understanding the needs of the customer leveraging cutting-edge technology utilizing state-of-the-art processes.
• Committed to Excellence through perseverance, GRIT and a focus on continuous improvement consistently delivering quality equipment, parts and service of unmatched value.
• Execution while focusing on quality, safety and Teamwork delivering results motivated by a diverse and inclusive culture based on accountability, customer/employee satisfaction, creative solutions, and constant communication.
• Enthuses others and facilitates successful Goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members.
• Provides team with clear directions, organizes resources and Leads others towards successful task accomplishment.

Skills & Qualifications

• High school diploma or equivalent
• 2-3 years of supervisor experience required
• General knowledge of KPI development
• Prior plant production scheduling would be a plus.
• Prior team building, coaching, mentoring and performance development experience required
• Able to use Lean Production best practices (5S, Waste reduction, etc.) to drive continuous improvement.
• Experience with production/manufacturing in area of responsibility
• Knowledge of SOP’s and processes with Computer skills including Microsoft

Physical Requirements

• Regularly required to stand, walk and move throughout the facility for extended periods.
• Use of hands and arms to operate computers, review documents and interact with production equipment controls.
• Ability to see, hear, and communicate effectively to monitor production activities, provide instructions and ensure safety compliance.
• Occasional bending, stooping, kneeling or reaching to observe equipment, review workstations or participate in process improvement activities.

Job Type

• Full Time, Exempt

Wage

$90,000 - $100,000 annually

Benefits

• Health Insurance with Health Savings Account (if eligible)
• Dental/Vision Insurance
• Life/Disability Insurance
• 401(k) with employer match
• Paid Vacation/Sick Time
• Paid Holidays
• Employee Assistance Program
• Wellness Program

EQUAL OPPORTUNITY EMPLOYER

We have been in business since 1979 and are growing!

We are searching for our next Project Manager with demonstrated leadership in all phases of project management. This is a local role, in Clackamas, Oregon.

The candidate must have a minimum of 5 years of general contractor experience specifically with ground up and Tenant Improvement (TI) projects such as restaurants, fine dining, retail, multifamily, and free standing financial institutions.

Responsibilities:

● Responsible for managing overall success of multiple projects (planning, scheduling, budgeting, and execution) and driving results by partnering with assistant project manager(s), superintendents, estimator, ownership, and clients.

● Oversee the overall construction effort to ensure that projects are constructed in accordance with design, establish budget, ensure profit margin, recommend cost reduction initiative while maintaining quality and productivity, focus on schedule efficiency, and individual Subcontractors' Scopes of Work.

● Development of multiple project schedules, maintain strong project documentation/reports, accurate project progress, and manage the change orders process as needed.

● Ensure that all work is completed in compliance with safety regulations, building codes, meeting quality standards, and other applicable standards.

● Responsible for project planning, material purchasing, and partner with the Accounting Team to ensure accurate invoicing.

● Manage submittals, tracking and monitoring throughout the bidding, and contract phase.

● Communicate regularly with subcontractors, suppliers, inspectors, clients, and consultants, to provide updates on project status and address any issues or concerns.

● Partner in supporting the Assistant Project Manager, Superintendent, and drive business results and overall success.

● A dedicated team of professionals, such as Project Engineer and Estimating Team will help support the Project Manager.

Qualification:

● You hold a high school diploma (or equivalent); a college degree in building science, construction management, or engineering, preferred. A relevant combination of education and experience will be considered.

● You have a minimum of five years in the commercial construction industry, in the general contractor companies.

● Ideal candidates will have experience with fast food, fine dining, retail, financial institutions, multi-family, commercial, tenant improvement, and/or industrial.

● You are knowledgeable in computer programs including Excel, Word, Outlook, MS Project, Building Connected, Procore, Smartsheet, PlanGrid, and Viewpoint.

● You are a positive team player who is skilled in communication (both verbal and written), thinks about efficiency and organization, has good math skills, and multi-tasking skills.

● Strong ability to read and understand plans and specifications.

● Feel free to include a list of commercial projects you have successfully completed.

● This employer participates in E-Verify.

Compensation & Benefits:

We are a privately held company with over 45 years in business. Our focus is on cultivating a strong growth mindset culture and care for our staff. We offer:

● Competitive compensation based on experience, plus incentive pay, totaling $110,000 to $130,000 per year.

● Medical, dental, vision insurance option.

● Paid Time Off package, sick and holidays.

● Retirement plan match.

Job Description:

• Component pay structure: Average pay $90,000 - $100,000
• Regional Routes (1-3 day layover)
• Schedule: 4-5 days per week; start between 11PM – 3AM
• Sign On Bonus: $10,000, Terms Apply - Any person who has worked for a Performance Food Group (PFG) owned company within the last 6 months is not eligible to receive this incentive.

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

• Growth opportunities performing essential work to support America’s food distribution system

• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Reports all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies.
• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and check customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned. 

Qualifications:

Company description

Awards and Accolades

About the Company

American Fidelity Assurance is now looking for an Account Manager (Outside Sales Rep) in the Clackamas area. Our salaried account managers are responsible for selling benefits, retirement, and other supplemental insurance products and services in a defined sales territory serving an existing customer base of K-12 public schools. You will build strong, long-term relationships and develop specific, needs-based recommendations for their employees, highlighting the benefits of American Fidelity's insurance portfolio.

We Offer

• Base salary + uncapped commission + additional bonus potential
• Company car, company credit card and paid travel expenses.
• International sales award trips
• Average first-year income is between $87,000 to $119,000.
• 100% match when contributing 6% to your 401(k), with more matching opportunities after five years
• You will have a defined territory -
• Multiple sales career path options
• Consistent, standardized training designed for new Account Managers
• Comprehensive benefits package includes medical, dental, vision and supplemental insurance plans.

Primary Responsibilities

Focus on growing and maintaining existing business-to-business accounts by directly selling insurance products and services to public school districts. Consult with current customers to provide value and meet financial needs. Build strong relationships with customers and association executives. Develop customized needs-based employee benefits packages through annual benefit enrollments, group presentations, and new account development opportunities.

Defined Territory – Each Account Representative is assigned a territory to manage and develop new accounts. Overnight Travel is Required. Must reside in the specific territory.

Extended Training Program—Account Representatives participate in a structured, comprehensive training program that includes on-the-job training within their territory, product & sales schools, and online training.

Company Overview

Founded in 1960, American Fidelity Assurance Company is a private, family-owned company specializing in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services.

For more information on our company, visit .

A Great Place to Work for All

American Fidelity is a certified Great Place to Work for All by the consulting company Great Place to Work. Being a salesperson is a challenging career, but it’s a lot easier when you enjoy coming to work and believe in what you’re selling. That’s why at American Fidelity we offer products designed to help people. We train our Sales Colleagues to serve as consultants who help people decide which products are best for them – and which aren’t. Being honest and transparent is a huge part of our culture – and that extends to our relationships with customers and policyholders. Being a Great Place to Work for All is another driver of our culture, and we are committed to creating an inclusive environment where everyone's voice is valued and respected.

If you'd like information about American Fidelity's privacy practices, please visit /privacy.

Position: Payroll Specialist– Construction, Prevailing Wage & Multi-State Compliance

Location: Clackamas, OR (In-Office)

Pay: $70,000 – $90,000 annually (Salaried, Full-Time)

Schedule: Full-Time | In-Office | Business Casual (Company shirts provided)

Who We Are:

Our client is a construction-focused organization seeking an experienced Payroll Administrator to take primary ownership of payroll operations. This role supports a collaborative, process-driven team while allowing autonomy and accountability.

What You’ll Do:

• Own end-to-end payroll processing for construction and specialty contractor operations
• Process weekly and bi-weekly payrolls with a high level of accuracy
• Review, analyze, and correct employee time entry discrepancies
• Manage payroll adjustments, corrections, and off-cycle payrolls
• Ensure compliance with wage and hour regulations across applicable jurisdictions

What’s In It for You:

• Competitive salary with performance consideration
• High-ownership role with decision-making responsibility
• Collaborative support across accounting, HR, and operations
• Stable, full-time position in a structured construction environment

What You Need to Have:

• 3–5 years of payroll administration experience in construction or specialty contracting
• Hands-on prevailing wage experience
• Certified payroll experience for public works projects
• Multi-state payroll tax compliance experience
• Experience supporting employees working in multiple jurisdictions

The Musts:

• Prevailing wage classifications, fringe calculations, and wage determinations
• Certified payroll reporting for public works projects
• Multi-state payroll tax setup, reporting, and compliance
• Experience managing agency correspondence, audits, and filings
• Strong attention to detail and ability to independently resolve payroll discrepancies

Preferred:

• West Coast multi-state payroll experience (OR, WA, CA)
• Experience with construction timekeeping and payroll systems
• CPP certification

Next Steps:

Please respond with an updated resume!

Call Keyshawn at 36 |

OR

Call Isabel at 36 |

To schedule an interview or drop by for a walk-in interview!!

Address:

703 Broadway St Suite 690

Vancouver, 98660