Engineering Structures Jobs Full Time Jobs in Parma, OH
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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Manager, Engineering
Location: United States or Canada; Remote
Experience: Senior/Manager
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.
Applicants must hold U.S. citizenship.
Job Responsibilities
- Lead and manage a team of engineers, focusing on project execution and team development.
- Ensure that engineering work aligns with technical and business requirements.
- Oversee project planning, execution, and delivery, managing timelines and resources.
- Collaborate with product managers and other teams to drive project success.
- Implement and maintain engineering processes and best practices.
- Monitor and ensure the quality of engineering deliverables.
- Provide guidance and support to team members, fostering their growth.
- Address and resolve technical and project-related issues.
- Manage resource needs and allocation for engineering projects.
- Track and report on project progress and team performance.
Minimum Qualifications, Education, and Skills
- Bachelor's degree in Computer Science, Engineering, or a related field
- 7+ years of experience in software engineering, with at least 3 years in a leadership role.
- Excellent managerial and organizational skills, strong decision-making, and resource allocation.
- Proficiency in team management, process improvement, and effective communication.
- Ability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
- Ability to oversee project execution, collaborate across departments, and ensure timely delivery of high-quality software products.
- Comprehensive knowledge of departmental operations, budget management, and strategic planning.
- Knowledge of software development life cycle, agile methodologies, and performance optimization.
Technical Skills and Experience
- Hand-on experience with programming in C/C++ and Go.
- Strong background in building scalable software systems for multi-cloud (AWS, Azure) and on-premise environments.
- Experience with cryptographic libraries and frameworks.
- Experience integrating with external systems using APIs for push-based (webhooks, pub/sub, streaming) and pull-based (polling, REST/RPC/gRPC) data exchange.
- Strong knowledge of event-driven and message-oriented architectures, using tools such as Kafka, cloud-native pub/sub systems or similar.
- Familiarity with containerization (docker, podman) and orchestration (Kubernetes) for deployment and scaling in distributed environments.
- Experience with deep cryptographic object inspection, secure protocol implementation (TLS, PKI, key management), and certificate validation a big plus.
- Experience with static analysis tools and techniques, including parsing, bytecode analysis, and vulnerability detection a big plus.
- Exposure to endpoint agents, scanning tools, and security integrations a big plus.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
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- Social Media (the use of different social media platforms)
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Compensation:
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Benefits:
- Flexibility to take part in discussions online or in-person.
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- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are launched to the public.
Qualifications:
- Speak and/or read English
- Must be 18yrs old or older
- Must have either a phone, computer or tablet with internet connection
Experience:
- Start Immediately - No Experience Needed! Anyone Can Participate!
Education:
- Open to all education levels - Your opinion matters!
Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Job Description
Fun. Flexibility. Growth.
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all these together is the difference between a good job and a great career. At Applebee's you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.
As an Applebee's Cook, you will make our amazing menu items worth coming back for. You must be a great communicator and be able to work as part of a team in a fast-paced environment. You will work hard but have a great time doing it!
You must be at least 18 years old, be able to effectively communicate with others, and be committed to making an impact.
We offer competitive wages, Daily Pay*, flexible work schedules, healthcare benefits, meal discounts, and a great career path.
*Daily Pay is not available in California
The health, safety and well-being of our employees is our top priority.
Physical Standards: Must have ability to remain stationary and exert well-paced mobility for long periods of up to four (4) hours in length. Must be able to safely reach, bend, stoop and frequently lift up to 50 pounds. Work frequently in a hot and damp environment. Must be able to speak clearly and listen attentively to employees and dining room staff. Possession of finger and hand dexterity for using small tools and equipment. Ability to wear protective hand coverings through entire shift. Ability to work with disinfectant cleaning supplies throughout entire shift. Ability to wear protective face coverings and/or masks through entire shift. Ability to frequently wash hands with disinfecting soap throughout shift.
For a copy of Flynn Group’s Workplace Privacy Notice, please visit
Flynn Applebee's is an equal opportunity employer
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Job Description
Fun. Flexibility. Growth.
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all these together is the difference between a good job and a great career. At Applebee's you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.
As an Applebee's Cook, you will make our amazing menu items worth coming back for. You must be a great communicator and be able to work as part of a team in a fast-paced environment. You will work hard but have a great time doing it!
You must be at least 18 years old, be able to effectively communicate with others, and be committed to making an impact.
We offer competitive wages, Daily Pay*, flexible work schedules, healthcare benefits, meal discounts, and a great career path.
*Daily Pay is not available in California
The health, safety and well-being of our employees is our top priority.
Physical Standards: Must have ability to remain stationary and exert well-paced mobility for long periods of up to four (4) hours in length. Must be able to safely reach, bend, stoop and frequently lift up to 50 pounds. Work frequently in a hot and damp environment. Must be able to speak clearly and listen attentively to employees and dining room staff. Possession of finger and hand dexterity for using small tools and equipment. Ability to wear protective hand coverings through entire shift. Ability to work with disinfectant cleaning supplies throughout entire shift. Ability to wear protective face coverings and/or masks through entire shift. Ability to frequently wash hands with disinfecting soap throughout shift.
For a copy of Flynn Group’s Workplace Privacy Notice, please visit
Flynn Applebee's is an equal opportunity employer
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Job Description
Fun. Flexibility. Growth.
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all these together is the difference between a good job and a great career. At Applebee's you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.
As an Applebee's Cook, you will make our amazing menu items worth coming back for. You must be a great communicator and be able to work as part of a team in a fast-paced environment. You will work hard but have a great time doing it!
You must be at least 18 years old, be able to effectively communicate with others, and be committed to making an impact.
We offer competitive wages, Daily Pay*, flexible work schedules, healthcare benefits, meal discounts, and a great career path.
*Daily Pay is not available in California
The health, safety and well-being of our employees is our top priority.
Physical Standards: Must have ability to remain stationary and exert well-paced mobility for long periods of up to four (4) hours in length. Must be able to safely reach, bend, stoop and frequently lift up to 50 pounds. Work frequently in a hot and damp environment. Must be able to speak clearly and listen attentively to employees and dining room staff. Possession of finger and hand dexterity for using small tools and equipment. Ability to wear protective hand coverings through entire shift. Ability to work with disinfectant cleaning supplies throughout entire shift. Ability to wear protective face coverings and/or masks through entire shift. Ability to frequently wash hands with disinfecting soap throughout shift.
For a copy of Flynn Group’s Workplace Privacy Notice, please visit
Flynn Applebee's is an equal opportunity employer
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Job Description
Fun. Flexibility. Growth.
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all these together is the difference between a good job and a great career. At Applebee's you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family, and happiness.
As an Applebee's Cook, you will make our amazing menu items worth coming back for. You must be a great communicator and be able to work as part of a team in a fast-paced environment. You will work hard but have a great time doing it!
You must be at least 18 years old, be able to effectively communicate with others, and be committed to making an impact.
We offer competitive wages, Daily Pay*, flexible work schedules, healthcare benefits, meal discounts, and a great career path.
*Daily Pay is not available in California
The health, safety and well-being of our employees is our top priority.
Physical Standards: Must have ability to remain stationary and exert well-paced mobility for long periods of up to four (4) hours in length. Must be able to safely reach, bend, stoop and frequently lift up to 50 pounds. Work frequently in a hot and damp environment. Must be able to speak clearly and listen attentively to employees and dining room staff. Possession of finger and hand dexterity for using small tools and equipment. Ability to wear protective hand coverings through entire shift. Ability to work with disinfectant cleaning supplies throughout entire shift. Ability to wear protective face coverings and/or masks through entire shift. Ability to frequently wash hands with disinfecting soap throughout shift.
For a copy of Flynn Group’s Workplace Privacy Notice, please visit
Flynn Applebee's is an equal opportunity employer
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Hogan Transports is Now Hiring CDL-A Dedicated Truck Drivers
Why Choose Hogan?
- Competitive pay
- Quality home time
- Rider & pet policies
- Unlimited driver referral program = Extra earning potential!
- Safety & service award programs
- Vacation & holiday pay
- Full benefits package: Medical, dental, vision, life, and 401(k)
- Late model trucks
- Paid online orientation
Speak to a Dedicated Recruiter Today - Apply Today!
See where the road can take you when you drive for Hogan!
Hogan is family-owned and operated with over 100 years of experience in the Transportation Industry. We continue a tradition of unparalleled, personalized service to clients and drivers. Hogan utilizes first-class equipment and advanced technology to help our drivers be successful. Drivers can expect a career embodied by safety, teamwork, professionalism, integrity, and the constant pursuit of excellence.
Our nationwide network of dedicated opportunities allows drivers the opportunity to find predictable home time, competitive pay rates, and stable customer freight that best suits their needs. Our goal is to attract, recruit, and retain excellent employees that are passionately motivated to represent Hogan’s core values. If this sounds like you, apply today to join the Hogan team!
Requirements:
- Valid Class A CDL
- Hiring new & experienced drivers
Speak to a Dedicated Recruiter Today - Apply Today!
(*Speak to a recruiter today for more details!)
MEP Electrical Design Engineer
Cleveland, OH | Hybrid Work Environment
HC Solutions Group Recruiting Partner
About the Role
HC Solutions Group is recruiting for a full-time MEP Electrical Design Engineer with a respected and growing MEP consulting firm in Cleveland, OH. This is a permanent position focused on electrical building systems design within a collaborative hybrid work environment that combines in office teamwork with flexible remote options.
About the Client
Our client is a mid sized MEP engineering firm known for its positive culture, strong leadership presence, and excellent reputation across the region. The firm maintains a steady pipeline of projects supported by long term, trusted clients. Team members enjoy a supportive atmosphere, opportunities for advancement, and exposure to a wide range of building types.
Responsibilities
• Electrical building systems design including power, lighting, fire alarm, and related systems
• Preparation of drawings, specifications, and design documents
• Collaboration with internal mechanical and plumbing teams along with architects and structural partners
• Participation in project coordination meetings and occasional site visits
• Ensuring code compliance and alignment with client needs
• Contributing to project delivery, quality, and team communication
Qualifications
• Degree in Electrical Engineering or related discipline
• Experience with electrical building systems within consulting or MEP settings
• EIT required, PE highly preferred
• Comfort working in a hybrid arrangement with in office collaboration and remote flexibility
• Strong communication skills and an interest in contributing to a team focused environment
• Revit and AutoCAD experience is helpful
Pay and Benefits
• Competitive market salary with annual performance bonus potential
• Hybrid work structure with flexible scheduling
• Health, dental, vision, retirement plan, PTO, and paid holidays
• Professional development support including mentoring and licensure pathways
• Modern office environment in Raleigh with strong team culture
Why Join
• Work on a diverse range of project types within a respected MEP firm
• Be part of a growing team with strong leadership and supportive mentorship
• Enjoy a hybrid schedule that balances collaboration with flexibility
• Join a company with an excellent reputation and consistent workload
• Long term career growth in a stable, people oriented environment
Why Apply Through HC Solutions Group
• Direct access to hiring managers
• Streamlined and efficient hiring process
• Recruiter advocacy and representation throughout the process
• Access to additional engineering opportunities with a single application
• Over 30 years of permanent placement success
• Full time, permanent positions only
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Integration Engineer
Location: United States; Remote
Experience: Mid Level
Job Function: Integrations
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
Keyfactor has an opening for a full-time Integration Engineer to assist our sales and delivery organizations by building integrations between our core products and customer enterprise systems (web servers, networking platforms, ticketing systems, cloud hosting environments, CI/CD platforms,etc.) and IoT devices and platforms (Azure IoT Hub, AWS IoT, PTCThingworx, etc.)Integrationsprimarily involve extendingKeyfactorPKI lifecycle management intocustomer enterprisesystems.
The position will involve working with Sales Engineers to create prototype integrations during the demonstration and proof of concept phases of the sales cycle, and with Platform Solutions Architects during the product delivery phase to create production-quality integrations. The position involves directly working with clients todeterminetheir specific technical integration requirements and requires software development skills to implement those requirements. In addition, the candidate willassistin the creation of solution guides and training labs for use by our delivery organization and technology partners.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
- Work closely with sales engineering and delivery teams to design and develop code-based integrations between the Keyfactor platform and customer enterprise systems and IoT device management platforms.
- Work with prospective and existing customers todeterminetechnical and operational requirements for Keyfactor integrations.
- Provide customers, partners, and Keyfactor support personnel with integration documentation.
- Create solution guides and training labs.
- Be flexible and effectively manage time and tasks in a dynamic and rapidly growing company.
Minimum Qualifications, Education, and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Fundamental proficiency with industry-standard operating systems and business application suites.
- Software development using the Microsoft .NET stack (C#, IIS, MSSQL, AD/Entra, PowerShell, etc.)
- Internet systems development using HTTP and web services. (Experience consuming 3rdparty APIs)
- Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
- Familiarity with digital certificates and their usage.
- Strong interpersonal communication and writing skills.
- Technical troubleshooting and problem-solving skills.
- Effective time management, projectmanagementand prioritization skills. Ability to work independently.
- Experience with DevOps technologies like Kubernetes orHashicorpVault andTerraforma plus.
- Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
#LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
