Customer Systems Specialist (SQL, SaaS)

About the Role

This is an implementation and product support role — not a sales position.

You’ll onboard new SMB and Enterprise customers, migrate data from legacy systems, train operators through go-live, and provide ongoing system support. You’ll also work closely with our development team on bug tracking, testing, and software upgrades.

What You’ll Do

• Lead customer onboarding and software migration
• Perform data cleansing, validation, and reconciliation
• Build Excel reports (lookups, cross-sheet comparisons)
• Train customers and support go-live execution
• Test software releases and coordinate upgrades
• Act as liaison between customers and developers

What We’re Looking For

• 3–8 years in SaaS implementation, ERP support, application support, or operational software
• Strong Excel and SQL proficiency- Write queries (not just read them)
• Validate data during implementations
• Troubleshoot mismatches/issues
• Work with engineering using data
• Comfortable working with structured, data-driven systems
• Excellent communication and training skills
• Technically curious and detail-oriented
• Able to work onsite in Newton, MA five days per week

Ideal for someone who enjoys hands-on problem solving, working within complex systems, and becoming deeply knowledgeable in a mission-critical operational platform.