Engineering Structures Impact Factor Jobs in Towson, MD

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of Civil Construction Inspector II, we'll count on you to:

• Conduct and document observations of construction as it progresses for civil projects related to civil infrastructure, such as roads, bridges, water/wastewater facilities, pump stations and pipelines
• Collaborate with other field representatives or Project Managers
• Read and interpret construction drawings and specifications, and identify discrepancies or conflicts within the documents
• Provide guidance to less-experienced field staff as needed
• Perform other duties as needed

Preferred Qualifications:

• Technical school or Associate degree
• Relevant Industry Certifications
• Ability to interpret construction schedules

Required Qualifications:

• High School diploma or equivalent
• A minimum of 3 years experience
• Proficient with MS Office (Word/Excel/Outlook)
• Proven problem-solving and documentation abilities
• Ability to work independently and as part of a team
• This position typically requires successfully passing drug-screening procedures prior to being hired; thereafter subject to random and cause drug and alcohol testing
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Baltimore: $57,110- $81,585

United States-Maryland-Baltimore

Freight Rail

Full-time

Regular

Jan 24, 2025

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided.
• Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
• Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

Qualifications*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform all tasks as assigned and in a timely manner.
• Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent

A MISSION WORTHY OF A CAREER! If you're looking for "just a job," then stop reading right now.

But, if you're looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S.

Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent.

USBP is hiring immediately to fill full-time, entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify.

Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America.

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below) .

Salary and Benefits Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632
- $92,219 per year.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be eligible for up to $20,000 in incentives.

The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S.

Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.

Relocation may be required.

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.

A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.

This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12.

You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: Big Bend Sector Stations
-
*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
-
*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.

Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include: Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband Performing farm checks, building checks, traffic checks, city patrols, and transportation checks Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education.

This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to: Make sound judgments and decisions in the use of firearms.

Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.

Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership.

Or will receive a bachelor's degree with Superior Academic Achievement.

Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level.

Please refer to the BPA GL-9
- 11 announcement.

Other Requirements Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA).

The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training : After you are hired, you will be detailed to the U.S.

Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses.

Border Patrol work requires the ability to speak and read Spanish, as well as English.

Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply: Click the Apply button on this site.

You will be linked to the CBP Talent Network registration page.

For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.

Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.

You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam .

If you have questions about the application process, contact a recruiter through the U.S.

Border Patrol page: /s/usbp .

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Commercial Litigation Mid-Level Associate – Maryland

Job Description:

Our client, a leading law firm in Maryland, is seeking a talented Commercial Litigation Mid-Level Associate to join their dynamic team. The ideal candidate will have 5-10 years of experience handling complex commercial litigation matters. This role offers exposure to a variety of significant cases, opportunities to work with experienced litigators, and the chance to represent well-established clients.

Key Responsibilities:

• Manage all phases of commercial litigation, including case assessment, discovery, drafting pleadings and motions, and trial preparation.
• Conduct legal research and analysis on complex business disputes, contractual issues, tort claims, and related commercial matters.
• Participate in depositions, pre-trial hearings, mediations, arbitration, and trials.
• Communicate effectively with clients, opposing counsel, and courts.
• Support senior attorneys and mentor junior staff when appropriate.
• Stay current with changes in relevant laws and regulations impacting commercial litigation.

Qualifications:

• Juris Doctor (JD) degree from an accredited law school.
• Active member in good standing of the Maryland Bar.
• 5-10 years of commercial litigation experience, preferably with a reputable law firm.
• Strong legal research, writing, and analytical skills.
• Excellent communication, negotiation, and organizational abilities.
• Proven ability to handle multiple priorities and work efficiently in a team environment.
• Experience with eDiscovery and AI-driven legal tools is a plus.

As one of the largest health care companies in the nation, and acting with a mission to cultivate healthy communities, Concentra is searching for a Center Medical Director.

This position allows for seasoned physicians to apply leadership skills while partnering with center staff and colleagues to provide optimal health care for our patients on a daily basis.

Center Medical Directors have a unique opportunity to manage their day-to-day through the holistic integration of business leadership within a clinical setting.

They also work with the sales and operations team on new business development and center financials.Center Medical Directors are a vital part of a dedicated team of clinicians devoted to outstanding patient care.

Additionally, Center Medical Directors facilitate efficient and effective center operations by balancing the dynamics of patient care and leadership within a clinical environment.

This is an exceptional opportunity to make a difference as you watch your direct leadership impact the productivity of Americas workforce.

This position is a gateway for even broader opportunities and avenues within health care.

Wherever you see yourself in five years, Concentra will help you get there.

Are you ready to take the next step in an extraordinary career in health and wellness? WORK ENVIRONMENT AND CONDITIONS:Medical Center environmentMinimal travelOvertime as requiredJOB REQUIREMENTS:Leadership that focuses on people development, specifically mentoring, training and developing clinical staff and colleagues to increase performance and retentionExecute daily effective and optimal patient care managementEnsure optimal execution of clinical model playbook as well as identify indicators for clinical improvement while also confirming accurate records/billingCreate appropriate treatment environment throughout center that is compliant with State Practice Act/Rules and Regulations/ WC RegulationsEDUCATION/CREDENTIALSLicensure requirements of the state of jurisdictionMedical degree from accredited universityBoard Certification in Primary care or Emergency MedicineOccupational Medicine experience preferredACLS Certified preferredMinimum of five years of directly applicable experience preferredBENEFITS SUMMARY:Training Provided in Our World-Class Occupational Medicine Process Management ModelProduction and Center Achievement BonusesMedical Malpractice CoverageCME Allowance/Time401(k) with Employer MatchMedical/Vision/Prescription/Dental PlansLife Insurance/DisabilityPaid Time Off/HolidaysColleague Referral Bonus Program

Corporate Paralegal

Midsize Law Firm – Baltimore, MD

Hybrid Schedule

Compensation: Up to $175,000

Overview

Our client, a well‑respected midsize law firm, is seeking an experienced Corporate Paralegal to join its Baltimore office on a hybrid basis. This is a high‑visibility role supporting the firm's Corporate & Bankruptcy practice and offers sophisticated work, strong partner access, and an exceptional compensation package for top talent.

The ideal candidate has deep experience in corporate transactional work and bankruptcy matters, with the ability to manage complex documentation, filings, and entity management for high‑value clients.

Key Responsibilities

Corporate Transactional Support

• Draft, review, and manage corporate governance documents, including:
• Formation documents
• Operating agreements
• Bylaws
• Board resolutions
• Consents and amendments
• Assist with mergers, acquisitions, reorganizations, and other transactional matters.
• Conduct UCC searches and file UCC financing statements.
• Manage entity formation, qualification, and ongoing compliance across multiple jurisdictions.
• Maintain corporate minute books, stock ledgers, and cap tables.

Bankruptcy & Restructuring Support

• Prepare, file, and manage bankruptcy court pleadings and related documentation.
• Assist attorneys with schedules, SOFAs, and case management tasks.
• Support due diligence in Chapter 11 matters, distressed transactions, and restructuring projects.
• Coordinate with clients, courts, and trustees as required.

Matter Management & Client Support

• Serve as a key point of contact for clients regarding required documents, signatures, and deadlines.
• Organize and manage closing checklists and closing binders.
• Conduct legal research and corporate record retrievals as needed.
• Collaborate closely with attorneys to support efficient workflow and high‑quality client service.

Qualifications

• 7+ years of experience as a Corporate Paralegal, with significant exposure to bankruptcy matters (required).
• Experience in a law firm environment supporting sophisticated corporate or transactional practices.
• Strong knowledge of corporate governance, entity management, UCC filings, and due diligence.
• Experience preparing and filing bankruptcy pleadings and managing Chapter 11–related documentation.
• Exceptional attention to detail, organization, and project management skills.
• Ability to manage multiple matters simultaneously in a fast‑paced environment.
• Strong technology skills, including legal document management and filing platforms.

Why This Opportunity Stands Out

• Highly competitive compensation up to $175,000.
• Hybrid flexibility with a strong in‑office culture.
• Opportunity to work closely with partners and make a direct impact.
• Exposure to high‑value corporate and bankruptcy matters.
• Strong professional development and long‑term growth potential within the firm.

Terms of Employment

• W2 Contract, 6+ Months

• Hybrid role (4 times a month as client requirement) at Baltimore, MD

Overview

The IT Operations & Service Delivery Manager is responsible for the overall operational oversight, performance, and continuous improvement of identity and access management services supporting our federal customer. This role provides management, direction, and accountability for Identity, Credential and Access Management services and the teams that support them.

The IT Operations & Service Delivery Manager ensures services are delivered in accordance with contractual service levels, customer requirements, and IT Service Management (ITSM) best practices. This role serves as the primary operational escalation point and works closely with Program Management, federal stakeholders, and technical teams to ensure reliable, secure, and customer-focused ICAM operations.

Position Overview

• Management role with accountability for people, process, and performance

• Strategic and operational focus rather than hands-on ticket resolution

• Serves as a key decision-maker for ICAM operations and service delivery

Responsibilities

Operational Oversight & Service Delivery

• Own the day-to-day operations of ICAM services, ensuring consistent, high-quality delivery

• Ensure incidents and service requests are handled within contractual SLAs and performance targets

• Establish and monitor operational metrics, dashboards, and reports for service performance

• Oversee ServiceNow (SNOW) queue health, workload distribution, and ticket quality

Team Leadership & Management

• Manage and provide direction to ICAM Administrators and engineers supporting operations

• Ensure appropriate staffing, workload coverage, and skill alignment across ICAM operations

• Set operational goals and expectations for ICAM teams and monitor performance against them

• Foster a culture of accountability, customer service excellence, and continuous improvement

Incident & Escalation Management

• Serve as the senior operational escalation point for critical incidents involving ICAM

• Coordinate cross-team response during high-impact incidents and outages

• Ensure timely, transparent communication with Program Management and customer stakeholders during escalations

• Oversee root-cause analysis and corrective action planning for recurring or systemic issues

Process, Governance & Continuous Improvement

• Define, refine, and enforce operational processes for identity and access management support

• Review and approve recommendations for improvements to:

• Ticket workflows

• SNOW configurations

• Support procedures and escalation paths

• Drive operational excellence initiatives to reduce incidents, improve response times, and enhance user experience

Identity Lifecycle & Access Governance

• Ensure proper execution of the end-to-end identity lifecycle, including onboarding, access changes, and offboarding

• Oversee role-based access control (RBAC) practices to ensure least-privilege access

• Ensure ICAM operations align with federal security, compliance, and audit requirements

Documentation & Knowledge Management

• Ensure the creation, maintenance, and governance of:

• Knowledge Base Articles (KBAs)

• Standard Operating Procedures (SOPs)

• Operational runbooks and process documentation in Confluence

• Promote documentation standards and consistency across ICAM teams

Stakeholder & Program Collaboration

• Act as the primary operational interface with Program Management and federal stakeholders

• Provide insights into operational risks, trends, and improvement opportunities

• Participate in and facilitate meetings to provide operational guidance to customer

• Support audits, reviews, and compliance activities related to ICAM services.

Required Skills & Experience

• Strong leadership and operational management experience in identity and access management environments

• Deep understanding of ICAM products and identity lifecycle processes

• Advanced experience with ServiceNow (SNOW) for incident, service request, and reporting management

• Proven ability to manage teams, set priorities, and drive outcomes without day-to-day supervision

• Strong analytical skills for identifying trends, risks, and systemic issues

• Excellent customer service mindset with the ability to instill service excellence across teams

• Exceptional written and verbal communication skills for executive, customer, and technical audiences

Preferred Qualification

• Bachelor of Science Degree in Information Systems.

• ITIL 4 Foundation certification in IT Service Management (ITSM)

• Experience supporting or contracting with a federal client, preferably CMS

• Experience managing identity services in a regulated or compliance-driven environment

________________________________________

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Position Summary

We are seeking a highly motivated and experienced Masonry Estimator/Project Manager to join our dynamic team. The ideal candidate will be responsible for accurately estimating the costs of commercial masonry projects ranging from $15k - $650k, preparing competitive bids, and then effectively managing those projects from inception to completion. This role requires a strong understanding of masonry construction techniques, materials, and labor, as well as excellent communication and organizational skills.

Responsibilities Estimating

• Review construction plans, specifications, and other bid documents to accurately assess project requirements.
• Perform detailed take-offs of masonry materials, including brick, block, stone, mortar, and reinforcement.
• Solicit and evaluate bids from subcontractors and material suppliers.
• Calculate labor costs, equipment costs, and overhead expenses.
• Prepare comprehensive and competitive bid proposals, ensuring all project scope and client requirements are addressed.
• Participate in bid reviews and client presentations.
• Maintain an organized system for tracking and managing bid opportunities and historical data.

Project Management

• Develop and manage project schedules, ensuring adherence to timelines and milestones.
• Oversee all aspects of masonry projects, including planning, execution, and closeout.
• Communicate effectively with clients, architects, engineers, subcontractors, and field personnel.
• Manage project budgets, track expenses, and ensure financial goals are met.
• Negotiate and manage subcontracts and purchase orders.
• Ensure all projects comply with safety regulations, quality standards, and building codes.
• Proactively identify and resolve project issues and challenges.
• Conduct regular site visits to monitor progress, quality, and safety.
• Prepare and submit accurate project reports and documentation.
• Manage change orders and their impact on scope, schedule, and budget.
• Developing subcontractor relations.

Qualifications

• Bachelor's degree is not required but preferred.
• Minimum of 5-7 years of experience in commercial masonry estimating and project management.
• Proven track record of successfully bidding and managing masonry projects of various sizes and complexities.
• In-depth knowledge of masonry construction methods, materials, and relevant building codes.
• Proficiency in estimating software (e.g., On-Screen Takeoff, Bluebeam, AccuBid) and project management software.
• Strong analytical, mathematical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to read and interpret blueprints, specifications, and construction documents.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• OSHA 30 certification preferred.
• Valid driver's license.

Benefits

• Competitive salary based on experience.
• Comprehensive health and dental insurance.
• Paid time off and holidays.
• Company vehicle or allowance.
• Opportunities for professional development and career advancement.
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Masonry Repair Services, a division of Lerch Brothers, LLC is a leading commercial masonry company specializing in high-quality masonry projects. We are committed to delivering exceptional craftsmanship, innovative solutions, and unparalleled client satisfaction.

We are seeking a highly motivated and experienced Masonry Estimator/Project Manager to join our dynamic team. The ideal candidate will be responsible for accurately estimating the costs of commercial masonry projects ranging from $15k - $650k, preparing competitive bids, and then effectively managing those projects from inception to completion. This role requires a strong understanding of masonry construction techniques, materials, and labor, as well as excellent communication and organizational skills.

• Review construction plans, specifications, and other bid documents to accurately assess project requirements.
• Perform detailed take-offs of masonry materials, including brick, block, stone, mortar, and reinforcement.
• Solicit and evaluate bids from subcontractors and material suppliers.
• Calculate labor costs, equipment costs, and overhead expenses.
• Prepare comprehensive and competitive bid proposals, ensuring all project scope and client requirements are addressed.
• Participate in bid reviews and client presentations.
• Maintain an organized system for tracking and managing bid opportunities and historical data.
  

• Develop and manage project schedules, ensuring adherence to timelines and milestones.
• Oversee all aspects of masonry projects, including planning, execution, and closeout.
• Communicate effectively with clients, architects, engineers, subcontractors, and field personnel.
• Manage project budgets, track expenses, and ensure financial goals are met.
• Negotiate and manage subcontracts and purchase orders.
• Ensure all projects comply with safety regulations, quality standards, and building codes.
• Proactively identify and resolve project issues and challenges.
• Conduct regular site visits to monitor progress, quality, and safety.
• Prepare and submit accurate project reports and documentation.
• Manage change orders and their impact on scope, schedule, and budget.
• Developing subcontractor relations.
  

• Bachelor's degree is not required but preferred.
• Minimum of 5-7 years of experience in commercial masonry estimating and project management.
• Proven track record of successfully bidding and managing masonry projects of various sizes and complexities.
• In-depth knowledge of masonry construction methods, materials, and relevant building codes.
• Proficiency in estimating software (e.g., On-Screen Takeoff, Bluebeam, AccuBid) and project management software.
• Strong analytical, mathematical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to read and interpret blueprints, specifications, and construction documents.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• OSHA 30 certification preferred.
• Valid driver's license.
  

• Competitive salary based on experience.
• Comprehensive health and dental insurance.
• Paid time off and holidays.
• Company vehicle or allowance.
• Opportunities for professional development and career advancement.

Salary Range $90,000-$120,000 year based on experience.

About the Role

Davies is supporting a key partner in the recruitment of a skilled Bodily Injury/Property Damage Claims Adjuster. This position is ideal for a claims professional with hands-on experience handling auto property damage, bodily injury, and general liability claims. You will play a critical role in managing, investigating, and resolving claims involving minor property damage as well as more complex bodily injury exposures.

Key Responsibilities

• Manage a caseload of approximately 150–175 active claims.
• Handle auto property damage, bodily injury, and general liability claims from intake to resolution.
• Conduct thorough investigations, including gathering statements, reviewing reports, and evaluating damages.
• Establish and maintain accurate reserves, with most claim files reserved at $25,000 or less.
• Analyze liability, determine coverage, and negotiate settlements where appropriate.
• Interact with claimants, attorneys, internal departments, and other stakeholders professionally and efficiently.
• Prepare clear, timely documentation and maintain organized claim files in accordance with business standards.
• Support the continuous improvement of claims processes and customer service goals.

Qualifications

• 3+ years of experience handling auto property damage, bodily injury, and general liability claims.
• Strong understanding of claims investigation, evaluation, and settlement best practices.
• Ability to manage high-volume caseloads with strong organization and prioritization skills.
• Excellent written and verbal communication skills.
• Experience working with public entities or transit-related risks is a plus (not required).
• Strong analytical, negotiation, and decision‑making abilities.

Work Environment

• On-site, full-time position based in Baltimore, MD.
• Collaborative environment within a public-sector organization committed to safety, service, and community impact.