Engineering Structures Impact Factor Jobs in Memphis Tennessee

• Comply with all company provided Standard Operating Procedures (SOPs)
• Fulfill tickets for customers by reading production schedules, order forms and requisitions
• Identify, locate, and gather product for distribution to specified areas
• Assemble, build, and transport customer orders
• Certified to operate Forklift, Reach Truck, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift to transport items through our certification program
• Maintain a clean and safe work area
• Operate EVERSANA RF device
  
  

• Show up on time
• Eager to perform their job duties
• Successfully and safely process assigned tasks each day
• Can quickly move from one task to the next, as priorities shift
• Focused on accuracy and safety above all else
• Can complete tasks with minimal supervision
• Are consistently meeting minimum productivity standards
• Foster a safe working environment by following company procedures
  
  

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Focus on safety at all times and comply with all safety requirements
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas
• Meet all shift requirements as assigned (timely, uniform, etc.)
  
  

• Starting pay: $17.95 per hour.
• Great benefits, including medical and dental plans, tuition reimbursement, and matching retirement plans (401k).
• Savings & Spending Account(s): Health Savings Account (HSA + EVERSANA contributions), Flexible Spending Account (FSA), and even Dependent Care Spending Account (DCSA).
• Up to 18 days accrued paid time off in addition to 10 paid company holidays.
• Employee Assistance Programs offering financial, work-life balance, family planning support, legal solutions and more to employees at no cost.
• This role takes place in a temperature-controlled environment year-round.
  
  

• Work experience in a fast-paced, distribution warehouse environment or stock room strongly preferred
• Previous forklift operation experience required.
• High school diploma or equivalent (e.g., GED), from any accredited institution inside or outside of the US.
• Strong verbal communication skills required
• Strong reading, addition, and subtraction skills needed to manage order specific documentation (a calculator may be used)
• Ability to follow instructions without deviation required
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed)
  
  

• Facilitate a safe operational environment by strictly complying with all EVERSANA safety requirements; this includes the accurate completion of pre and post lift truck equipment checklists. 
• Adhere to all formal standard operating procedures that control the order fulfillment process in specialized areas. 
• Adhere to all formal standard operating procedures that control the flow of materials through the specialized areas. 
• Participate in problem solving, if errors or issues occur with operations processes.  
• Adhere to client specific pack out SOPs. 
• Perform end of shift inventory checks. 
• Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks.  
• Ability to formulate emails to EVERSANA staff as a means of communication 
• Perform all tasks assigned by Supervisor or Manager.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• Ability to direct the workflow while simultaneously working beside material handling team members 
• Effectively communicate with co-workers and supervisors regarding work requirements 
• Pays meticulous attention to detail and possesses a task-oriented work ethic 
• Demonstrates flexibility and a willingness to modify work schedule to support company needs 
• Ability to successfully complete tasks on a daily basis. 
• Flexibility and composure in response to changing requirements. 
• Ability to receive and convey information accurately in a timely manner. 
• Ability to complete tasks with minimal supervision. 
• Ability to consistently meet or exceed productivity standards 
• Ability to safely operate forklift equipment without incident.  
• Ability to maintain zero defect performance. 
• Ability to maintain accurate inventory levels of client’s shipping supplies. 
  
  

• Day-to-day oversight of associates in partnership with Supervisor.
• Drive performance-based culture.
• Recruit and train as needed to ensure compliance and process is routinely followed.
  
  

• Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)  
• Focus on safety at all times and comply with all safety requirements  
• Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas  
• Meet all shift requirements as assigned (timely, uniform, etc.) 
• Hours (Minimum of 40 hours per week, 5 days of the week)
  
  

• Climate controlled environment
• Biweekly payroll
• Medical/Dental Plans
• Yearly Merit/Performance Incentives
• Tuition Reimbursement
• 401 K Plans
• Company Issued Uniforms
  
  

• High school diploma or equivalent (e.g., GED) from an accredited institution inside or outside of the US (will be required to provide official documentation if hired)
• 2+ years of experience in a fast-paced, distribution warehouse environment or stock room
• Strong verbal communication skills required  
• Strong reading, addition, and subtraction skills needed to manage order specific documentation (a calculator may be used)  
• Ability to follow instructions without deviation required
• Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed) 
  
  

• 3+ years of experience in a fast-paced, distribution warehouse environment with 2+ years of team lead or supervisor experience
• 1+ years of experience in a pharmaceutical or medical warehouse environment
• 1+ years of forklift operation experience or equivalent certification
• Demonstrated ability to independently problem-solve small to medium warehouse operations issues
• Previous experience coaching and training associates to ensure compliance with SOPs and meet productivity goals
• Bilingual (English/Spanish) communication skills (written and verbal) are a plus
  
  

EAI is an award-winning commercial contractor celebrating over 37 years in business. The company is based in Hendersonville, TN, with offices in both Knoxville and Memphis, serving a client base in the Southeastern United States.

EAI specializes in structural and selective demolition, asbestos removal, and other environmental-related clean-up, as well as concrete cutting and coring. EAI is continuing to grow!

Job Overview

EAI Memphis is seeking proven and experienced Demolition equipment operators with structural demolition experience. This position is a working position as part of our projects. Experienced demolition equipment operators who have performed demolition of steel and concrete structures using processors, shears, and multi-processors are a plus.

If you are self-driven with a desire to work with a reputable team and are looking for a career path that will last a lifetime in the construction industry, EAI and this position may be for you. This position will be based in Memphis, TN. Travel will be expected, based on project needs.

Compensation will vary based on experience.

Experience and Minimum Qualifications

· Preferably 5 years of demolition, construction, and equipment operation.

· Proven Excavator Operator experience with varying attachments (Shears, Processors, Crackers, etc.)

· Focus on Project Safety.

· Valid Driver's license with a good MVR.

· Strong work ethic and motivated.

· Experience with daily oversight of crews.

· Attention to maintenance of equipment and attachments.

Benefits

· Vacation

· Health Insurance

· Holiday Pay

Job Type: Full-time

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

PURPOSE AND SCOPE

Supervises and coordinates the work for employees on assembly lines or welding lines. Maintain pre-established production levels. Assure compliance with approved methods and procedures. Resolves production scheduling issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for planning, directing, and coordinating the operations of production and materials.

• Coordinate labor availability and materials supply.

• Supervises the daily activities of operations unit.

• Motivates staff and deals effectively with performance and/or production issues.

• Must be able to read and interpret parts prints, assembly prints and tooling prints.

• Implements operational procedures.

• Must be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

• Plan and meet production. Continually monitor methods and output.

• Meet daily production needs by coordinating materials and resources.

• Maintain efficiency through effective personnel management.

• Evaluates individual performance and makes appropriate recommendations.

• Review the progress of work by answering questions, evaluating decisions, and resolving problems.

• Understands and supports safe production practices and good housekeeping.
  

EDUCATION and/or EXPERIENCE

• Bachelor's degree from four-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience.

• Full understanding of product assembly.

• Ability to work all areas at subordinate level.

KNOWLEDGE / SKILL REQUIREMENTS:

LANGUAGE SKILLS
Ability to respond to common inquiries. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually loud.Personal Protective Equipment (PPE) is required.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

This role directly supervises three staff and provides indirect leadership and coordination with three Area Directors responsible for program implementation and contract deliverables. The Senior Director leads the development and implementation of standardized grant management systems, compliance protocols, reporting processes, and contract performance monitoring frameworks. The role partners closely with Area Directors, Project Managers, Finance, and Executive Leadership to ensure effective resource allocation, timely delivery of contract deliverables, and strong funder relationships.

This is work from home role; however, candidates must reside in one of the follow states: AL, AR, LA, OK, MS, TN or TX.

Education/Certification Requirements

Option A: Bachelor’s degree in public administration, business administration, finance, accounting, nonprofit management, or related field and 8+ years of progressively responsible experience.

Option B: Bachelor’s degree and 5+ years of progressively responsible experience within Communities Unlimited or a similar multi-state community development organization.

Option C: High school degree or equivalent is required and 12+ years of relevant experience.

Experience/Skills Requirements

Summary of Essential Job Duties 

Grant & Contract Portfolio Leadership

Compliance Systems & Quality Assurance

Reporting & Performance Management

Staff Leadership & Coordination

Funding Support

Other Projects?

Special?projects?and other?duties?may be assigned from time to time by?the supervisor.

Tools Used in Job

Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required.  Use of additional software for project-related activities may be required, and training will be provided.

Work Environment

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Compensation details: 9 Yearly Salary

PIc7d542107e64-3782

The opportunity

Delaware North Gaming is searching for an experienced a full-time Senior Maintenance Worker to join our team at Southland Casino in West Memphis, Arkansas . If you are skilled at performing routine work in the repair and general maintenance of facilities, buildings, and equipment, this could be your best bet on your career. As Senior Maintenance Worker, you will use your skills to troubleshoot and address basic repairs and maintenance including electrical, carpentry, plumbing, masonry, glazier, and painting tasks. Apply today to join our collaborative team.

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Painting, hanging, and repairing drywall, changing light bulbs, replacing fixtures, and performing similar minor electrical tasks, as well as plumbing work including opening clogged drains, and repairing leaks, and lawn maintenance
• Simple carpentry tasks, such as installing shelves, hooks, or closet rods, and occasionally larger tasks such as office remodels
• Small engine repair and maintenance
• Ensuring tools and equipment are good for use and keeping maintenance room in neat condition
• Operate a motor vehicle when necessary

More about you

• At least 21 years old
• Minimum five years experience in general maintenance or repair for commercial facility required
• Hold and maintain a valid driver s license, pass a motor vehicle record check, and drug test
• Operate a motor vehicle when necessary
• No high school diploma or GED required

Physical requirements

• Carry items up to 50 lbs
• Standing, walking, bending, pushing, pulling, and repetitive movements for length of shift
• Possible exposure to variable temperatures, including extreme heat and cold, depending on season

Shift details

8hr shift
Weekends
OT as needed
Events
Days
Evenings
Overnight
Holidays

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Gaming is searching for an experienced a full-time Senior Maintenance Worker to join our team at Southland Casino in West Memphis, Arkansas . If you are skilled at performing routine work in the repair and general maintenance of facilities, buildings, and equipment, this could be your best bet on your career. As Senior Maintenance Worker, you will use your skills to troubleshoot and address basic repairs and maintenance including electrical, carpentry, plumbing, masonry, glazier, and painting tasks. Apply today to join our collaborative team.

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Painting, hanging, and repairing drywall, changing light bulbs, replacing fixtures, and performing similar minor electrical tasks, as well as plumbing work including opening clogged drains, and repairing leaks, and lawn maintenance
• Simple carpentry tasks, such as installing shelves, hooks, or closet rods, and occasionally larger tasks such as office remodels
• Small engine repair and maintenance
• Ensuring tools and equipment are good for use and keeping maintenance room in neat condition
• Operate a motor vehicle when necessary

More about you

• At least 21 years old
• Minimum five years experience in general maintenance or repair for commercial facility required
• Hold and maintain a valid driver s license, pass a motor vehicle record check, and drug test
• Operate a motor vehicle when necessary
• No high school diploma or GED required

Physical requirements

• Carry items up to 50 lbs
• Standing, walking, bending, pushing, pulling, and repetitive movements for length of shift
• Possible exposure to variable temperatures, including extreme heat and cold, depending on season

Shift details

8hr shift
Weekends
OT as needed
Events
Days
Evenings
Overnight
Holidays

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Gaming is searching for an experienced a full-time Senior Maintenance Worker to join our team at Southland Casino in West Memphis, Arkansas . If you are skilled at performing routine work in the repair and general maintenance of facilities, buildings, and equipment, this could be your best bet on your career. As Senior Maintenance Worker, you will use your skills to troubleshoot and address basic repairs and maintenance including electrical, carpentry, plumbing, masonry, glazier, and painting tasks. Apply today to join our collaborative team.

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Painting, hanging, and repairing drywall, changing light bulbs, replacing fixtures, and performing similar minor electrical tasks, as well as plumbing work including opening clogged drains, and repairing leaks, and lawn maintenance
• Simple carpentry tasks, such as installing shelves, hooks, or closet rods, and occasionally larger tasks such as office remodels
• Small engine repair and maintenance
• Ensuring tools and equipment are good for use and keeping maintenance room in neat condition
• Operate a motor vehicle when necessary

More about you

• At least 21 years old
• Minimum five years experience in general maintenance or repair for commercial facility required
• Hold and maintain a valid driver s license, pass a motor vehicle record check, and drug test
• Operate a motor vehicle when necessary
• No high school diploma or GED required

Physical requirements

• Carry items up to 50 lbs
• Standing, walking, bending, pushing, pulling, and repetitive movements for length of shift
• Possible exposure to variable temperatures, including extreme heat and cold, depending on season

Shift details

8hr shift
Weekends
OT as needed
Events
Days
Evenings
Overnight
Holidays

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you re not just part of a team you re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

About Memphis Boat Center

Memphis Boat Center is a locally owned boat dealership serving customers throughout the Mid-South. The company provides boat sales, service, parts, and ongoing support for boat owners who rely on their equipment for recreation, family time, and safe time on the water.

Ownership operates with a strong sense of responsibility and integrity, placing a high priority on the company’s core values and customer service. When customers bring their boats in for service, they are trusting Memphis Boat Center to diagnose issues accurately, communicate clearly, and stand behind their work.

Who We Are Looking For

We are seeking a highly organized, mechanically minded Service Manager who can confidently manage the day-to-day operations of a busy marine service department.

This role is ideal for someone who thrives in fast-paced environments, enjoys coordinating multiple priorities, and takes pride in bringing structure and clarity to operational workflows.

The right candidate will ensure service jobs move efficiently through the shop, technicians remain productive, and customers receive timely and professional communication regarding their service work.

This role also requires strong emotional intelligence. The Service Manager will regularly interact with customers who may be frustrated or concerned about their equipment, and the ability to communicate clearly, resolve conflict professionally, and maintain trust is essential.

Ownership is looking for someone who brings humility, self-awareness, and a strong sense of responsibility. This individual will work closely with the owner and service team, building trust through reliability, patience, and consistent follow-through.

If you are someone who:

• Communicates clearly with both customers and technicians
• Is mechanically minded and comfortable in a technical environment
• Handles conflict calmly and professionally
• Maintains organization across multiple priorities
• Takes ownership and follows through on commitments

We want to talk to you. This is a meaningful operational role with the opportunity to bring stability, structure, and improved efficiency to a critical department within the business.

Responsibilities:

• Oversee the daily workflow of the service department, ensuring service jobs are scheduled, documented, and completed efficiently.
• Serve as the primary point of communication between customers, manufacturers technicians, and leadership regarding service timelines, repair status, and recommendations.
• Create and manage service work orders, ensuring accurate documentation of diagnostics, repairs, parts, and service history.
• Coordinate technician workload and priorities to maintain consistent productivity and efficient job completion.
• Communicate clearly with customers regarding service needs, repair recommendations, timelines, and estimated costs.
• Handle customer concerns or complaints professionally, working toward solutions that maintain trust and long-term customer relationships.
• Manage warranty claims and manufacturer documentation to ensure accuracy and timely submission.
• Track service progress and proactively follow up to ensure jobs move smoothly from intake through completion.
• Maintain organized service records and ensure all documentation related to service work is accurate and up to date.
• Identify opportunities to improve service processes and introduce systems, tools, or technology that streamline workflow, improve communication, and increase visibility across the service department.
• Provide regular updates to ownership regarding service activity, technician workload, customer concerns, and opportunities for operational improvement.

Qualifications:

• Mechanically minded with the ability to understand and communicate technical service information clearly to both technicians and customers.
• Previous experience in service advising, service management, or a coordination-heavy role within a mechanical, dealership, or technical service environment preferred.
• Strong organizational skills with the ability to manage multiple service jobs, priorities, and documentation simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers, technicians, manufacturers and leadership.
• Experience handling customer concerns and resolving service-related issues calmly and professionally.
• Strong problem-solving skills with the ability to work effectively in fast-paced or changing environments.
• Proficiency with standard business software and the ability to learn or utilize service management systems and scheduling tools.

• Lead, coach, and develop a high-performing Operations & Data Management team, providing regular feedback, performance evaluations, and career development opportunities.
• Foster a culture of accountability, continuous learning, and collaboration.
• Ensure new team members are effectively onboarded and trained across all relevant systems and processes.
  
  

• Oversee daily operations of and client communications to ensure accuracy, timeliness, and compliance with service level agreements (SLAs).
• Monitor team workload and proactively adjust task assignments to meet volume demands and service expectations.
• Serve as the point of escalation for complex client or customer issues and ensure timely resolution.
  
  

• Partner with leadership to identify, recommend, and implement process improvements that enhance productivity, quality, and client satisfaction.
• Utilize metrics and KPIs to monitor team performance, drive operational improvements, and report progress to senior leadership.
• Lead initiatives to document, standardize, and optimize workflows, including SOPs and work instructions.
  
  

• Act as a liaison between various cross-functional teams including Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success to support seamless daily execution/escalations.
• Participate in strategic planning and special projects to support departmental and organizational goals.
  
  

• Ensure a positive client experience through consistent service delivery, proactive communication, and timely issue resolution.
• Represent in client calls or meetings as needed to address operational updates or performance discussions.
  
  

• Maintain adherence to internal controls, data accuracy standards, and regulatory compliance related to order processing and client communications.
• Monitor system and process integrity, ensuring pricing, credits, and order entry are executed without errors or delays.
  
  

• Support hands-on execution of operational tasks during peak periods or resource gaps.
• All other duties as assigned
  
  

• Execute the goals established by the business and department to ensure client delight.
• Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence.
• Lead their team and improve the quality of the departments work product.
• Assess and determine appropriate personnel and structure to accomplish necessary day-to-day functions.
• Interview, select, and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.
  
  

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of customer service experience within the healthcare or pharmaceutical industry, with a demonstrated ability to drive team performance and client satisfaction.
• Minimum of 4 year of supervisory experience, preferably in a high-volume, fast-paced environment such as a call center.
• Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions.
• Ability to lead both independently and collaboratively, fostering a high-performance team culture.
• Collaborative leadership style with a focus on cross-functional alignment and shared success.
• Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Consistently presents a polished, professional image and models executive presence.
• Strong customer-centric mindset with a commitment to service excellence.
• Highly organized with the ability to manage multiple priorities and deadlines effectively.
• Dependable and accountable, with a track record of delivering results.
• Proficient in managing administrative workflows and optimizing operational processes.
• Deep understanding of customer service principles and best practices.
• Positive, energetic leadership presence that inspires and motivates teams.
• Skilled communicator who fosters clarity, alignment, and trust.
• High integrity and ethical standards; lead by example and builds credibility through actions.