Engineering Structures Impact Factor Jobs in Mclean Virginia

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $90,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

General Summary of Position
The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). Maintains and demonstrates current knowledge of healthcare organizations and clinical practice providing leadership and expertise to professional nursing practice and the provision of quality healthcare delivery. Creates and facilitates a learning environment and atmosphere of participative management within the framework of collaborative governance and shared decision-making. Contributes to the DON strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areas of responsibility. Promotes a culture in practice to assure the MedStar Health/hospital/entity mission of a Patient First environment and SPIRIT Values enhances productivity role engagement and job satisfaction. The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas. These functions are coordinated with the Executive Staff Hospital Leadership Medical Staff and others and are performed in accordance with all applicable laws and regulations and MedStar Health and entity's mission vision and values.

Primary Duties and Responsibilities

• Formulates implements and interprets the philosophy objectives strategic plan goals standards of practice policies and procedures for the division of nursing. Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals.
• Plans directs monitors and evaluates the nursing and patient care delivery systems to ensure the care performed exemplifies the Professional Nursing Practice Model; promotes continuous consistent efficient and accountable delivery of patient/family care; and adheres to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures.
• Demonstrates responsibility for fiscal planning/financial management budget-related operational issues and oversight through advocacy budget development and allocation of resources. Engages in ongoing budgetary/productivity monitoring adherence to prescribed annual budget and assurance of adequate availability of personnel and other necessary resources to support the delivery of safe patient care and realization of organizational goals.
• Collaborates with senior leaders (system and entity-based) in strategic planning program development and execution of entity and divisional goals. Demonstrates accountability for quality safety and performance measures including nursing sensitive outcomes associate engagement and patient/family experience of care for areas/units of responsibility. Provides reports and statistical data related to the functioning of Nursing.
• Applies principles of cost effectiveness in resource utilization high reliability organization and culture of patient and associate safety. Upholds ethical principles and corporate compliance standards. Evaluates care incorporates quality improvement and patient experience data into departmental goals and implements appropriate changes improvements and action plans.
• Applies contemporary performance improvement frameworks and process improvement strategies in the development and implementation of priorities that ensure the achievement and sustainment of optimal clinical financial and administrative outcomes. Participates in capacity management patient throughput and other efforts to reduce patient length of stay. Collaborates with physician leaders and other departments/disciplines to facilitate timely patient's discharge and effective execution of strategic priorities.
• Acts as a liaison to hospital administration and as a nurse leader of entity-wide initiatives including service excellence quality and safety patient/family-centered care and patient experience. Collaborates with medical staff leaders physicians/providers and other associates to champion patient care and quality services that support optimal patient care outcomes promote success in the interdisciplinary model of care (IMOC) and its standards of excellence and demonstrate effective application of Contemporary Primary Nursing (CPN).
• Ensures that Magnet Recognition/Pathway to Excellence program structure and processes are implemented and maintained. Promotes and/or participates in evidence-based practice research activities performance improvement taskforces and collaborative governance councils. Serves as an agent of change assisting associates and other leaders in understanding the importance necessity impact and process of change and change management.
• Develops and implements recruitment and retention strategies. Participates in workforce/human resources planning management and employment decisions directly or through delegation to clinical managers/patient care directors/unit-based nurse leaders. Key activities include but not limited to interviewing hiring scheduling evaluating and terminating associates. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information.
• Directs the activities of professional and support personnel within assigned area(s). Establishes mechanisms/action plans that provide for the early identification and mentoring of aspiring clinicians and associates with leadership potential for succession planning opportunities and career coaching based on individual strengths and development needs; provides appropriate resources to meet identified needs.
• Develops standards of performance conducts performance management planning and manages individual performance through rewards recognition provision of timely feedback counseling and disciplinary action.
• Determines current and future supply and demand of professional nurses and support/care associates to meet the needs of nursing and patient care delivery. Collaborates with nursing academic partners to ensure a qualified nursing workforce for the future and serves on academic advisory councils as appropriate.
• Supports designs and monitors the development and implementation of entity-wide patient and associate safety initiatives. Involves associates in the development and implementation of patient/family-centered care. Creates a practice environment that fosters a high level of patient engagement and satisfaction as demonstrated by patient experience outcomes data.
• Communicates with patients their families and significant others while upholding patient's confidentiality and bill of rights. Acts as resource for associates in dealing with patient/family issues; investigates and follows through on customer complaints.
• Collaborates with supply chain leaders to ensure that adequate supplies are available for safe and quality patient care delivery. Communicates new material and supply needs to materials managers. Supports the procurement implementation and adoption of information systems technology and equipment and participates in product selection and evaluation as appropriate.
• Oversees the development of unit-based specific orientation preceptor programs and competencies for all personnel including nurse leaders. Delegates tasks as appropriate. Supports the design and implementation of new programs such as training and education programs to ensure the highest quality care delivery and customer satisfaction. Ensures compliance with competency-based practice.
• Participates in hospital/entity and system-wide collaborative committees task forces interdisciplinary forums quality and performance and service improvement teams. Chairs or co-chairs key action teams charged with the design and implementation of initiatives such as system nursing annual goals evidence-based guidelines standards of care or expansions of services or clinical programs.
• Promotes a public image of excellence and professional nursing through marketing activities communication presentations and publications. Represents the Division of Nursing at professional organizations academic partners community outreach programs and as a member of local/regional or national committees.
• Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement.
• Assumes administrative responsibilities in absence of the Vice President of Nursing/Chief Nursing Officer and provides coverage for other senior director and patient care services colleagues.

Minimal Qualifications
Education

• Bachelor's degree in Nursing required
• Master's degree in Nursing or health related field required
• Doctoral degree in Nursing Leadership or Health Services Administration preferred
• Must be from a nationally accredited program

Experience

• 5-7 years of progressively responsible leadership roles in nursing including director of nursing (or equivalent) or above experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the District of Columbia required
• Certification in Nursing Administration from a nationally recognized nursing organization such as NEA-BC or CENP within 1 Year required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent problem-solving skills and ability to exercise independent judgment on highly complex situations.
• Business acumen and leadership skills.
• Strong verbal and written communication skills with ability to effectively interact and collaborate with all levels of management internal departments external agencies and MedStar entities (including cross-functional knowledge and savvy).
• Advanced knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and online training platforms.