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Assistant Project Manager – Mission Critical

Location: Chicago, IL

Employment Type: Full-Time | Permanent

About the Opportunity:

Are you a proven leader in the construction industry with a passion for delivering complex Data Center projects? Do you thrive in fast-paced environments where innovation and strategic thinking are rewarded? We are seeking a Assistant Project Manager to lead major design/build Data Center construction projects as part of a growing, national team.

This is a high-impact role that combines project execution with leadership, client engagement, and process improvement.

Key Responsibilities:

• Project Oversight: Manage multiple Mission Critical construction projects from design through completion, ensuring schedule, budget, and quality goals are met.
• Team Leadership: Direct and mentor project engineers and support staff, cultivating a high-performing, collaborative team.
• Preconstruction & Estimating: Oversee project estimating, subcontractor prequalification, and early design coordination.
• Client Relations: Act as the primary point of contact for clients, leading presentations, progress meetings, and stakeholder communications.
• Strategic Growth: Contribute to planning efforts focused on growing the Mission Critical project portfolio, including process optimization and business development input.
• Resource Planning: Coordinate labor needs, material procurement, and field support across multiple projects and teams.
• Process Improvement: Identify and implement process improvements to ensure consistency, efficiency, and profitability on Data Center builds.

Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Architecture, or related field
• 10–15 years of experience in commercial construction, with a strong focus on Data Center projects
• Proven experience delivering design/build projects
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Familiarity with construction management tools (e.g., Procore, Bluebeam, Primavera P6) is a plus
• Willingness to travel as needed for project oversight

Why Join This Team:

• Be part of a rapidly growing national construction group delivering impactful Mission Critical projects
• Work in a culture that values transparency, accountability, and innovation
• Influence strategic direction, team development, and client relationships
• Competitive salary, bonus structure, and full benefits package
• Opportunity to take on executive-level responsibilities in a dynamic and supportive environment

If you're a hands-on leader with deep Mission Critical construction experience looking to make a broader impact, we want to hear from you.

The Role:

We are looking for a Director, Environmental Permitting, to lead and scale all environmental functions supporting development, permitting, construction, and operations of on-site power generation to support large data center loads across the U.S.

You will be responsible for leading all environmental strategy, permitting, compliance, and regulatory interface activities for Scale Microgrids Data Center business, providing executive-level oversight of environmental risk management across natural gas generation facilities, data center infrastructure, and electric transmission and distribution assets. You will establish environmental standards, manage agency relationships, oversee consultants, and ensure projects are delivered on schedule and in full regulatory compliance.

This is a leadership role with strategic and operational accountability. Environmental risk can kill a project quietly and expensively, and this role ensures our portfolio moves forward with regulatory certainty, disciplined compliance, and long-term operational stability.

The role reports to our Chief Development Officer, Data Centers, and is based in either our NYC, Ridgewood, NJ, Santa Monica/Oakland, CA, or Chicago offices.

Key responsibilities will include:

Strategic Leadership

• Develop and execute environmental strategies for all projects.
• Identify environmental risks early in project development and integrate mitigation strategies into siting, engineering, and financial modeling.
• Serve as the environmental authority for executive leadership.
• Build and lead the environmental team as the portfolio scales.

Permitting & Regulatory Strategy

• Direct permitting strategy for natural gas generation facilities, data centers, substations, transmission infrastructure, and distribution systems.
• Oversee federal, state, and local environmental permitting, including Clean Air Act permitting (Title V, PSD, minor source permits), Clean Water Act Sections 404 and 401, stormwater and NPDES compliance, wetlands and listed species coordination, cultural resource coordination, and NEPA documentation where applicable.
• Develop permitting schedules aligned with project development milestones.
• Lead negotiations and interface with agencies, including the Department of Environmental Protection, U.S. Army Corps of Engineers, U.S. Fish and Wildlife Service, Fish and Wildlife Conservation Commission, and local jurisdictions and water management districts.

Compliance & Operational Oversight

• Ensure compliance across development, construction, and operational phases.
• Establish internal environmental compliance frameworks and reporting systems.
• Oversee environmental audits and corrective action plans.
• Provide guidance on air emissions monitoring, water discharge compliance, waste management, and spill prevention.

Technical Oversight

• Direct environmental due diligence for land acquisition and project development.
• Oversee Phase I and II ESA processes.
• Evaluate site constraints related to wetlands, species, floodplains, and cultural resources.
• Interpret evolving federal and state environmental regulations and advise leadership accordingly.

Cross-Functional Leadership

• Partner with Development, Engineering, Construction, Legal, and Finance teams.
• Support investor diligence and lender technical reviews.
• Provide environmental risk summaries for board-level presentations.
• Manage third-party environmental consultants and budgets.

Work Environment

• Periodic travel to project locations
• A combination of office, field, and agency engagement responsibilities.

The Ideal Candidate

• Bachelor's degree in Environmental Science, Environmental Engineering, Biology, or related field.
• 10+ years of progressive environmental experience in energy, utility, or infrastructure sectors.
• Demonstrated leadership experience managing environmental programs or teams.
• Deep working knowledge of environmental regulations.
• Experience in permitting natural gas generation and electric infrastructure projects.
• Strong understanding of air permitting for combustion turbines or reciprocating engines.
• Experience interfacing directly with federal and state regulatory agencies.
• Proven ability to manage complex, multi-permit development timelines.
• Strong executive communication skills.

Preferred

• Master's degree in environmental or related discipline.
• Professional certification (e.g., P.E., CEP, CHMM).
• Experience supporting data center infrastructure.
• GIS proficiency and ability to interpret spatial environmental data.
• Experience in microgrid or distributed energy development.

Leadership Competencies

• Strategic thinker who understands how environmental decisions impact capital deployment and schedule.
• Calm and decisive under regulatory pressure.
• Able to balance compliance with development velocity.
• High ownership mindset.
• Strong negotiation skills.
• Comfortable presenting to executive leadership and investors.

This is a great opportunity to have a long-term impact on a fast-paced, private equity backed growth business. Some of the core virtues embraced by Scales' employees include:

• Do the Right Thing
• Act Like an Owner
• Hustle
• Demand Results
• Go Together
• Evolve or Disappear

We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.

About Scale Microgrids

Scale is redefining resilience, with advanced microgrids that go beyond traditional backup power solutions to give businesses the power to adapt and thrive amid all of today's growing energy challenges. As a vertically-integrated provider of turnkey advanced microgrid systems, Scale combines project design, engineering, and execution expertise with microgrid-as-a-service financing to offer our customers systems that are optimized to deliver maximum value from day one while ensuring ultra-reliable operations and fast time-to-power.

Scale is backed by EQT, a firm with ~$250B in assets, bringing a depth of experience, resources, and capital that will enable Scale to continue pursuing our vision of powering the world with distributed energy. The investment enables Scale to own and operate billions of dollars in distributed generation assets. To learn more about Scale Microgrids, please visit .

About EQT

EQT is a leading purpose-driven global investment organization with EUR 246 billion in total assets under management, divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership. To learn more about EQT, please visit .

Scale strives to attract and retain a workforce that reflects the composition of our customer base and communities. We are committed to providing a work environment that provides everyone with equal access and opportunity to contribute and drive meaningful outcomes. We encourage applicants from all backgrounds to apply and will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Description: Sr. Project Manager

Reports To: Director of Operations

FLSA: Exempt

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.

Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Job Duties and Responsibilities:

• Preparation of project budget based on the takeoff estimate
• Plan, organize and manage the construction project in all areas from start to successful completion including contract proposal, budget, change orders, materials procurement, billing, and collection.
• Comply with project contract including legal notifications, scope administration, change order procedures, billing, contract schedules, claims procedures and other contract requirements.
• Responsible for cost management. Monitor efficiency and production for compliance with labor budget.
• Work with field and others on the project team to maintain project tracking and reporting to ensure work progress and budget compliance.
• Control, collect and disseminate all project documentation.
• Maintain professional and timely communication with the general contractor, design team, owner, subcontractors, various company divisions and other key participants.
• Ensure the procurement of major equipment and fixtures
• Assure that all production meets quality control standards. Protect and mitigate liability.
• Support and participate in the company safety program.
• Take off, estimate and Formulate change order requests in a timely and efficient manner and updated internal budgets.
• Proactively manage construction costs to promote the overall projects success
• Communicate with management, vendors, and construction team as necessary.
• Responsible for ensuring project management team delivers projects within estimated gross profit
• Assist estimating team as requested

Qualifications, Competencies, & Abilities:

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Excellent time management and organizational skills.
• Self-Motivated, with the ability to work with little or no supervision.
• Strong level of attention to detail.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent interpersonal skills, and the ability to communicate information and ideas both verbally and written so others will understand.
• Ability to manage and prioritize multiple projects and deadlines.
• Work and communicate effectively with individuals at all levels, including executives.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Education and Experience:

• Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associate’s in business or accounting preferred.
• Fluent with Microsoft Office Suite.
• 7 Plus Years’ experience in related industry or Project Management field is preferred
• Extensive knowledge of HVAC, Duct work and piping

Compensation & Benefits

• Base Salary range $120,000 - $180,000
• Bonus and Profit Sharing up to 30% of base salary
• Fidelity 401k Plan with all fees paid by Admiral
• 401k Safe Harbor Match of 4%
• BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
• Dental and Vision Plans (Admiral pays 75%)
• Tuition Reimbursement
• Generous PTO Policy
• Paid Holiday’s
• 100% Admiral paid Long and Short Term and Short
• $20,000 Admiral Paid Life Insurance
• Flexible Spending and Dependent Care Accounts
• Employee Assistance Plan
• CTA and Parking Reimbursement
• Employee events throughout the year

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

Summary

The Project Scheduler is responsible for developing, maintaining, and analyzing construction schedules to support successful project execution across all phases of electrical construction projects. This role partners with project managers, field leadership, and construction operations teams to identify critical path activities, monitor progress, and proactively address schedule risks. By providing accurate forecasting, productivity analysis, and schedule reporting, the Project Scheduler enables informed decision-making to help ensure projects are completed on time and within budget.

What you’ll do:

Schedule Development and Management

• Develop, implement, and maintain detailed construction schedules using Primavera P6 (or similar).

• Collaborate with project managers and field teams to gather schedule inputs related to material procurement, labor planning, and installation sequencing.

• Identify and manage critical path activities to support timely execution of project milestones.

• Process schedule updates, revisions, and logic changes as projects evolve.

• Document scheduling processes and maintain accurate schedule records.

Project Timeline Coordination and Analysis

• Define sequencing and methods of work for electrical installations within the overall construction schedule.

• Monitor project timelines, milestones, and deliverables to track performance against plan.

• Identify potential schedule constraints, delays, and labor impacts, and assist with mitigation strategies.

• Prepare progress updates, look-ahead schedules, and manpower projections to support forecasting and planning.

Reporting and Productivity Insights

• Analyze field installation data to identify trends, productivity impacts, and schedule variances.

• Prepare and distribute schedule and progress reports to project teams and construction leadership.

• Prepare and present succinct schedule summaries with potential risks for executive management.
• • Support construction operations with forecasting tools that enable proactive planning and resource allocation.

Communication and Collaboration

• Maintain frequent, open communication with project teams, general foremen, and project delivery partners.

• Keep stakeholders informed of schedule status, key milestones, and risks.• Support project teams in making data-driven decisions related to schedule and execution.

What you’ll need:

• Bachelor’s degree in Construction Management, Engineering, or a related field required.
• • Minimum of 3 years of experience as a Project Scheduler in construction or a related industry.
• • Intermediate to advanced proficiency in Primavera P6 or similar project scheduling software.
• • Demonstrated experience developing and managing schedules for large, multi-phase construction projects.
• • Solid knowledge of electrical construction; data center construction experience preferred.
• • Strong analytical skills with the ability to interpret schedule data and identify trends.
• • Excellent organizational, time-management, communication, and collaboration skills.
• • Proactive, detail-oriented mindset with the ability to influence project outcomes.

Certifications (Preferred)

• PMI Scheduling Professional (PMI-SP) certification preferred.

• Certified Associate in Project Management (CAPM) preferred.

Physical Demands

• Work performed in both office and active construction site environments.

• Occasional site visits to local Chicagoland jobsites.

• Ability to sit, stand, and walk for extended periods during office and field activities.

Founded in 1912, Continental Electrical Construction Company is the number one electrical construction company in Chicago and its suburbs, as well as one of the largest in the Midwest. Dozens of landmark structures bear our imprint. From high rises to health care facilities, factories to financial centers, data centers to educational facilities, hotels to recreational and shopping centers, Continental satisfies all electrical construction needs.

Working for Continental Electrical Construction provides:

• Assistance, tools, and resources for success

• A collaborative, engaging, and respectful workplace

• Fulfilling career opportunities and skills development

• A values-based working environment:

E: Everyone United

N: Nurture Communication

E: Enforce Accountability

R: Relationships Matter

G: Growth and Development

Y: You Make the Difference

Continental Electrical Construction offers a competitive salary that may vary based on the scope and responsibilities of the role and the candidate’s relevant experience, education, and skills. We also offer a comprehensive benefits program including medical, dental, and vision insurance; 401(k) with company match; profit sharing; retirement benefits; company-provided life and disability insurance; generous paid time off; paid holidays; parental leave; volunteer time off; tuition assistance; Employee Assistance Program; and company-subsidized wellness programs.

Continental Electrical Construction is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, national origin, citizenship status, ancestry, age, gender, gender identity, sexual orientation, marital status, pregnancy, physical or mental disability, military status, arrest or conviction record, source of income, or credit history.

The Vice President, Integrated Solutions Delivery (ISD) Projects, will lead the successful delivery of critical Energy as a Service projects. This role is accountable for driving execution excellenceensuring projects are delivered on time, on budget, and in line with performance targets, including measurable energy savings targets.

Specific responsibilities include:

• Lead the project delivery team providing guidance and support to ensure successful project execution with an emphasis on safety, energy savings, cost management, and client satisfaction.
• Implementing project management practices and standards to ensure consistency and quality across all project sites throughout the region.
• Collaborating with senior leaders to align the project portfolio with business objectives and priorities.
• Identifying and mitigating risks and issues that may impact overall project delivery.
• Developing and implementing plans to achieve overall business objectives, as well as deliver project outcomes safety, savings, schedule, and cost.
• Establishing and delivering the annual operating budgets for the IS Delivery portfolio of projects.
• Supporting IS Delivery teams in the development of significant estimates, negotiating the scope of contracts with the Owner, and developing Contract Documents to further ENFRA's objectives.
• Ensuring client satisfaction by maintaining business relationships.
• Managing vendor & subcontractor relationships.
• Meeting or exceeding financial expectations, budgets, and goals for the project, including preparing and maintaining budgets, reviewing and approving all Project set-ups, monitoring and reviewing all project outcomes with the Regional SVP throughout the project lifecycle, and monitoring and maintaining the cash position of the project.
• Implementing corporate policies, procedures, and optimal organizational structures for the projects.
• Working in tandem and overseeing and monitoring interactions with all assigned corporate resources (Legal, Accounting, Marketing, Human Resources, etc.) to ensure the attainment of IS Delivery objectives.
• Providing advice, guidance, and direction for leadership development within the region, including a focus on maintaining thorough communications, delegation of responsibility, and delegation of authority. Success is measured through the development of competent leadership and management teams.
• Monitoring project cash positions to ensure accurate and timely billings and collections.
• Working with region leadership and Project Teams to implement productivity improvements and ensure project compliance and quality assurance / quality control within IS Delivery processes / guidelines.
• Maintaining consistency and continuity in IS project execution by providing input into Project Team processes within IS Delivery.
• Leading the project team in performing project reviews, driving accuracy of regular formal status report forecasting, billings & cash position of each project.
• Providing oversight to personnel management, placement, and career advancement decisions by the Regional SVPs and reviewing recommendations with the EVP of IS Delivery.
• Ensuring adequate tools and resources are properly scaled to support the size and geography of the IS Delivery operating regions.
• Conducting yourself in a professional, respectful, and supportive manner at all times through verbal and written communication with any internal and external stakeholders.
• Performing additional assignments as required by the operating needs of the company or as directed by the Regional SVPs or EVPs of IS Delivery.
• Ensures document, presentation, and communication quality and consistency with marketing and branding efforts.
• Assists in recruiting, interviewing, testing, and selecting employees to fill positions needed within the company.
• Assists in a salary administration program to ensure compliance and equity within organization.
• Assists in creating hiring, performance review, and termination policy/procedure development and facilitate implementation.

Required Education, Experience, and Qualifications

Degree in Construction Management, Engineering, or Architecture.

Minimum 15 years' experience managing projects in excess of $50MM.

Strong accounting background with P&L experience.

Heavy MEP knowledge.

Relationships between departments.

Financials and overall project health.

Encourage company culture and team ethics.

Effective verbal and written communication skills.

Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.

Versed in the industry and the Company's competitors.

Ability to multitask and perform duties outside of the scope of work when necessary.

Travel Requirements

50% of time will be spent traveling to job site(s)/office location.

Physical/Work Environment Requirements

Climbing stairs.

Remaining in a stationary position, often standing or sitting for prolonged periods.

Repeating motions that may include the wrists, hands and/or fingers.

Light work that includes adjusting and/or moving objects up to 20 pounds.

Moving about to accomplish tasks or moving from one worksite to another.

Environmental Conditions Quiet Environment

USD $200,000.00 - USD $250,000.00 /Yr.

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION