Engineering Structures Impact Factor Jobs in Franconia, VA

Why Us

Join B&B Solutions, an innovative and mission-driven organization where your talents will thrive and make a real impact. Become part of a team committed to driving change and creating exciting opportunities! B&B Solutions delivers multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our expertise encompasses Professional Services/IT Support, Administrative Support, and Facilities/Construction Support. 

At B&B Solutions, our vision is to continuously grow and evolve while delivering Excellence From Start to Finish.

About the Position 

We are seeking a skilled Quality Control Manager (QCM) with experience in federal construction projects and a strong understanding of contract compliance, safety standards, and industry regulations. The ideal candidate is a strategic thinker with strong leadership skills and a proven track record in implementing and maintaining effective quality control processes. If you’re committed to delivering high‑quality, compliant, and safety‑focused solutions for our client, this job is for you.

Location: Arlington, VA

Key Responsibilities

• Manage the project’s Three‑Phase Quality Control System (Preparatory, Initial, Follow‑Up) in accordance with USACE and federal contracting standards.
• Review contract documents, drawings, and specifications; ensure all quality requirements are understood and implemented.
• Conduct daily site inspections and document findings in required QC reporting software.
• Maintain QC documentation, including testing logs, submittals, daily reports, and deficiency tracking.
• Coordinate and schedule all required inspections, testing, and third‑party quality activities.
• Work closely with project managers, superintendents, subcontractors, and government representatives to resolve quality issues.
• Verify that materials, workmanship, and installations meet contractual and regulatory requirements.
• Lead Quality Control meetings and ensure all stakeholders understand project quality expectations.
• Monitor corrective actions and ensure timely resolution of deficiencies.
• Ensure all work is performed in compliance with federal safety and environmental regulations (e.g., OSHA, EPA).
• Support project closeout documentation, including as‑builts, punch lists, and warranty information.

Required Qualifications

• Bachelor’s degree in Construction Management, Engineering, or related field or equivalent construction QC experience.
• Minimum 10+ years of quality control experience on vertical or horizontal construction projects.
• Experience working with federal government construction contracts, including USACE, NAVFAC, GSA, or VA projects.
• Strong knowledge of federal construction standards, specifications, and QA/QC processes.
• Proficiency with QC documentation and government software systems (RMS/QCS).
• Excellent communication, leadership, and problem‑solving skills.
• Ability to read and interpret construction drawings, specifications, and technical documents.
• Ability to work onsite and coordinate with multiple subcontractors and government inspectors.

Preferred Certifications

• USACE Construction Quality Management (CQM-C) certification 
• OSHA 30 certification.
• Professional certifications such as CQE, CQA, or PMP are a plus.

Security Requirements

• Must be a U.S. Citizen.
• Must be able to obtain and maintain a cleared background check and fingerprinting prior to onboarding.

Compensation

We offer a competitive compensation package, commensurate with experience, and the opportunity for professional growth within our organization. 

Benefits

• 401(k)
• Health
• Dental
• Vision
• Sick Leave
• Vacation
• Paid Holidays
• Life Insurance
• Short/Long-Term Disability and Accidental Death

At B&B Solutions, we take pride in our commitment to diversity and inclusion. We are an equal opportunity employer and do not discriminate against any employee or candidate for employment due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, those with disabilities, veterans or any other federal, state, or local protected class.

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

JOB TITLE: Construction Quality Control Manager

JOB ID: 100948-AMC

COTEGORY: Project QCM

PERFORMANCE LOCATION: Arlington, VA

POTNETIAL FOR REMOTE WORK: Onsite

TRAVEL: ​N/A

JOB TYPE: Temporary, Current project duration 6 months; may extend

Start date: Immediate Hire

Join a team where your expertise shapes the standard for excellence.

If you’re a seasoned Quality Control leader who thrives on precision, collaboration, and high-stakes project execution, we want you on our team.

This is your opportunity to take ownership of quality on complex, high-visibility projects; leading inspections, driving performance, and making an impact that is felt from groundbreaking to close-out.

Why This Role Is a Game-changer:

You won’t just “oversee” quality; you will lead it.

You’ll work directly with top project managers, superintendents, engineers, and owners to ensure every element of construction aligns with the highest standards of craftsmanship, compliance, and safety.

This is a role for someone who wants to be in action, in the field, and in command.

Monday–Friday, 8–5 | Full-time | On-site & in-office  

What You’ll Own:

• Full-cycle quality control leadership—from submittals to close-out

• Daily oversight of field quality & documentation

• Pre-installation meetings and critical-path coordination

• Material verification, inspections, punch-list creation & management

• Tracking deficiencies and driving corrective actions

• Partnering closely with site leaders to maintain workflow, safety & precision

• 5+ years as a CQCM & 10+ years in construction

• USACE CQM certification (required)

• Experience on DoD, NAVFAC, or USACE projects (major plus)

• Engineering degree (PE a standout asset)

• Procore mastery + strong MS Office skills

• OSHA 30 certification

• A communicator, problem solver, and field leader who thrives on challenge

• Tech-forward, detail-obsessed, and driven to deliver the best

We offer comprehensive benefits including medical, dental, vision insurance, HSA, FSA, 401(k), and life insurance, and disability insurance to eligible employees. Exempt personnel receive paid time off. Contracted and Hourly personnel are not eligible for paid time unless required by law. Hourly personnel on a Service Contract Act project are eligible for paid sick leave.

We comply with Equal Opportunity and do not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

Candidates must be authorized to work in the U.S. without sponsorship (U.S. Citizen or Green Card holder)

UI/UX Designer (Hybrid – Arlington, VA)

4 days onsite | Remote Fridays

We’re looking for a thoughtful, product-driven UI/UX Designer to join a high-impact Platform Team in Arlington, VA. This is a hybrid role (onsite Monday–Thursday, remote Fridays) focused on designing intuitive, data-informed experiences across internal business applications and customer-facing workflows.

This role is ideal for a designer who thrives in complexity — someone who can translate intricate systems and multi-user workflows into seamless, scalable experiences.

What You’ll Work On

• Internal-facing business applications (communications platforms, customer hubs, operational tools)
• Data-rich experiences that surface insights (customer interactions, behavioral data, property attributes, etc.)
• Customer application experiences for new and existing users
• Associate dashboards to streamline lease submissions and workflow management
• Platform-level design initiatives that support scalable systems

What We’re Looking For

• Strong foundation in both UI and UX design
• Deep understanding of Design Thinking principles
• Experience designing internal-facing business applications
• Ability to design complex, multi-user workflows
• Experience leveraging data to inform experience strategy and decisions
• Strong background in mobile-first design
• Experience gathering and synthesizing insights from user testing methods
• Experience contributing to and maturing design systems
• Understanding of designing with object-oriented capabilities in mind (no coding required, but an understanding of system constraints is important)

What Makes You Stand Out

• Comfortable working across product, engineering, and business stakeholders
• Strong systems thinker who can balance user needs with technical constraints
• Experience designing for data-heavy environments
• Ability to simplify complex operational processes into elegant user experiences

If you’re passionate about building scalable platforms, improving internal workflows, and shaping customer experiences through thoughtful design, we’d love to connect.

Washington, D.C. – Seeking Emergency Medicine Physicians

Join the Physician Partnership Where You Can Increase Your Impact

Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.

Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Seeking Board Eligible/Certified Emergency Medicine physicians.
• Candidates wanting to work in an academic setting with current residents desired.
• Current D.C. state license is a plus.
• Visa Candidates are encouraged to apply.

The Practice

Howard University Hospital – Washington, D.C.

• Level I Trauma Center, STEMI Receiving Center, and Primary Stroke Center.
• Up to 150-bed facility with a 19-bed Emergency Department with a dedicated Pediatric Care Area.
• Annual ED volume of approximately 50,000 with a 14% admit rate.
• The nation’s only teaching hospital located on the campus of a historically Black university.
• Washingtonian and Black Enterprise magazines have identified physicians affiliated with the hospital as leaders in a vast range of specialties.

The Community

• Washington, D.C., is a city like no other, offering a dynamic blend of history, culture, and opportunity that makes it an incredible place to live and work.
• As the nation’s capital, it’s home to iconic landmarks such as the U.S. Capitol, the White House, and the National Mall, lined with world-renowned museums and monuments.
• Beyond its historical significance, D.C. boasts vibrant neighborhoods like Georgetown, Adams Morgan, and Capitol Hill, each offering unique dining, shopping, and cultural experiences.
• Residents enjoy outdoor activities along the Potomac River, Rock Creek Park, or the nearby Shenandoah National Park.
• With four distinct seasons, the city comes alive with cherry blossoms in spring, colorful leaves in autumn, and festive winter events.
• Known for its diverse community, thriving job market, and rich arts scene, Washington, D.C., offers a truly unparalleled lifestyle steeped in history and modern vibrancy.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior Health Plan Options
• Dental, Vision, HSA, life and AD&D coverage, and more
• Partnership models allows a K-1 status pay structure, allowing high tax deductions
• Extraordinary 401K Plan with high tax reduction and faster balance growth
• Eligible to receive an Annual Profit Distribution/yearly cash bonus
• EAP and travel assistance included
• Student loan refinancing discounts
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Visa status applicants benefits vary. Please speak to a recruiter for more details.

Applicants only. No agencies please.

$5,000 Sign-on Bonus for External Candidates

This position is open to candidates who live in DC, MD, or VA

This is a field-based position in the greater Washington D.C. area.

Expect to spend about 50-75% of your time in the field visiting our members in their homes or in long-term care facilities in the local area.

You'll need to be flexible, adaptable and, above all, patient in all types of situations.

Standard Hours: Monday - Friday normal daytime business hours (no on-call, no weekends and no holidays required).

• Assess, plan and implement care management interventions that are individualized for each member and directed toward the most appropriate, least restrictive level of care
• Develop and implement care plan interventions throughout the continuum of care as a single point of contact
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team
• Identify appropriate interventions and resources to meet gaps (e.g., psychosocial, transportation, long-term care) based on specific consumer needs from both the health care and psychosocial / socioeconomic dimensions of care
• Document the plan of care in appropriate EHR systems and enter data per specified
• Maintain consumer engagement by establishing rapport, demonstrating empathy, and building a trusting relationship
• Collaborate with primary providers or multidisciplinary team to align or integrate goals to plan of care and drive consistent coordination of care
• Provide ongoing support for advanced care planning
• Reassess plan of care at appropriate intervals based on initial objectives, significant change of condition, or achievement of goals
• Understand and operate effectively/efficiently within legal/regulatory requirements
• Utilize evidence-based guidelines (e.g., medical necessity guidelines, practice standard)
• Make outbound calls and receive inbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Provide member education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

Required Qualifications:

• Current unrestricted Registered Nurse license in Washington D.C., or the ability to obtain within 90 days of hire date
• Certified in Basic Life Support
• 2+ years of experience working with MS Word, Excel and Outlook
• 1+ years of experience in post - acute care, such as long-term care
• 1+ years of clinical case management experience
• 1+ years of experience with using an Electronic Medical Record
• Valid Driver's License and access to reliable transportation
• Ability to work in a field-based capacity in Washington, D.C.
• Reside within 50 miles of Washington, DC

• Certified Case Management (CCM)
• 1+ years of experience working with the geriatric population
• 1+ years of LTSS (Long Term Services and Supports)
• 1+ years of HCBS (Home and Community Based Services) experience
• Field based experience going into members' homes
• Experience creating care plans
• Case Management experience
• Background in managing populations with complex medical or behavioral needs

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.

But this isn’t your average doctor’s office.

We’re on a mission to transform healthcare, which means improving the experience for everyone involved
- from patients and providers to employers and health networks.

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon.

Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.

As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity: The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers.

Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year.

Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type: Full time 40 hours including evenings and weekends What you’ll be working on: Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups Continuous learning during weekly Clinical Rounds and through other modalities Ongoing collaboration with both virtual and in-office teammates via daily huddles Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Education, licenses, and experiences required for this role: Completed an accredited PA program with a national certification In the past 5 years, practiced as an Advanced Practitioner for at least: 2 years in an outpatient primary care setting seeing patients of all ages (0), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0) Currently licensed in DC with ability to obtain additional state licenses Ability to work weekday and weekend shifts (every Saturday or Sunday required) Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST) Excellent clinical and communication skills One Medical providers also demonstrate: A passion for human-centered primary care The ability to successfully communicate with and provide care to individuals of all backgrounds The ability to effectively use technology to deliver high quality care Clinical proficiency in evidence-based primary care The desire to be an integral part of a team dedicated to changing healthcare delivery An openness to feedback and reflection to gain productive insight into strengths and weaknesses The ability to confidently navigate uncertain situations with both patients and colleagues Readiness to adapt personal and interpersonal behavior to meet the needs of our patients This is a full-time virtual role.

One Medical is com mitted to fair and equitable compensation practices.

The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule.

Final determination of starting pay may vary based on factors such as practice experience and patient care schedule.

Additional pay may be determined for those candidates that exceed these specified qualifications and requirements.

For more information, visit .

One Medical offers a robust benefits package designed to aid your health and wellness.

All regular team members working 24 hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today Paid sabbatical for every five years of service Free One Medical memberships for yourself, your friends and family Employee Assistance Program
- Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues Competitive Medical, Dental and Vision plans Pre-Tax commuter benefits PTO cash outs
- Option to cash out up to 40 accrued hours per year Protecting your future for you and your family 401K match Credit towards emergency childcare Company paid maternity and paternity leave Paid Life Insurance
- One Medical pays 100% of the cost of Basic Life Insurance Disability insurance
- One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance
- Malpractice fees to insure your practice at One Medical is covered 100%.

UpToDate Subscription
- An evidence-based clinical research tool Continuing Medical Education (CME)
- Receive an annual stipend for continuing medical education Rounds
- Providers end patient care one hour early each week to participate in this shared learning experience Discounted rate to attend One Medical’s Annual REAL primary care conference One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please refer to the E-Verification Poster and Right to Work Poster for additional information.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.