Engineering Structures Impact Factor Jobs in Dearborn

• The PCP independently provides care for patients with acute and chronic illnesses encountered in the older adult patient.
• The PCP will take full accountability for patient care and outcomes and will appropriately seek consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient.
• It is expected that the PCP will engage with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not).
• The PCP is responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs.
• The PCP leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office.
• For patients that are unable to come to the office-in hospital, SNF, LTC or homebound, PCP will engage with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
• PCP will have an active role in the management of their center and will help cover for other providers who may be out for various reasons. It is also expected that each PCP will take an active role as needed in recruiting patients for the center and additional providers for the company.
• Supervises, collaborates with, participates with, or functions within a practice or collaborative agreement with an Advanced Practice Practitioner (APP) and remains accountable for the actions of the APP while employed with the company.
• Performs other duties as assigned and modified at manager's discretion.

• Availability and Accessibility for patients to build trust from their patients. It is expected that PCP's will make themselves as available to their patients as possible by being open and available for walk-in visits and answering phone calls and messages in a timely manner.
• Service Orientation - PCP's provide care that they would want for a family member or for themselves to each patient at every interaction.
• Evidence Based Medicine - The PCP remains updated on evidence-based medicine, but also recognizes that factors outside of traditional medicine, like lifestyle and nutrition, have a large impact on patient health outcomes. The PCP stays up to date on clinical, nutritional, and lifestyle-based interventions to improve outcomes.
• Physician Leadership is integral to good healthcare, so the PCP must be willing to continuously work to develop and improve leadership skills for the benefit of one's patients, their team, their center and the company.
• Quality - Our patients deserve the highest quality of care. This requires a willingness to work with the care teams towards achieving high quality outcomes and quality measures. At the same time, PCPs will always be looking for ways to continuously and systematically improve their practice of medicine and the operations of their center.
• Influence - PCP's must competently and compassionately influence their patients, their teams, and themselves to achieve the best outcomes.
• Self-Care - A PCP can take the best care for their patients when they are adequately caring for themselves. That means physically, mentally, socially and spiritually. Physician wellness is important for sustainability and promoting the health of physicians, staff, and patients.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software as used in the company
• Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes.
• Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application.
• This job requires use and exercise of independent judgment
• Flexible to work evening, weekends and/or holidays as needed

• MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required
• Must be able to obtain a State Medical License or already have a current, active State Medical License for the state(s) in which he/she will be working
• Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred. Board Eligibility is required
• Once Board certified, PCP will maintain board certification in their specialty by doing necessary MOC, CME and/or retaking board exams as required
• Must have a current DEA number for schedule II-V controlled substances
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.

Angstrom Group of Companies is a leading Tier 1, full-service supplier providing high-quality solutions to automotive and industrial original equipment manufacturers (OEMs). Angstrom offers a diversified product portfolio with vertically integrated manufacturing capabilities. Angstrom has 30+ manufacturing locations across North America, South America, and Europe. Core manufacturing units process Metals (Casting, Stamping, Forging, Welding, Machining, and Assembly), Resin (Injection Molding, Foam, and Fiber), and Electrical components (Wire Harnesses, Lighting, and assembly modules).

Minimum of 4 years of actual on-the-job experience ( no internship or fresh graduates)

RESPONSIBILITIES:

AME leads new projects right from the inception of the program till manufacturing launch, which includes prototype part development, APQP, manufacturing process planning, FMEA, selection of equipment, tooling design, developing infrastructure, conducting trial production, installation of manufacturing cell, executing PPAP, proving Run Rate, monitoring initial production run, and sign off from production. Implement advanced manufacturing techniques in existing production processes to maximize throughput / OEE. Resolves issues with design, manufacturability, or build sequences.

• Develop new product process design, PFD, FMEA, and prepare manufacturing equipment proposals to execute project deliverables in coordination with the Cross Functional Team
• Develop and execute prototype plans as per customer requirements.
• Recommend new manufacturing equipment by identifying vendors, evaluating equipment capabilities, service history, and service support. Secure buy-off from the CFT team.
• Ensure that sourced equipment and tooling meet established standards and project requirements
• Lead pre-production activities in coordination with the production department
• Lead PPAP and Run Rate to meet project deliverables
• Inputs and configures BOM’s, routing and master data to the ERP system.
• Develop process drawings, manufacturing instructions, control plan and work instructions for new products, machining, welding, assembly fixtures, and tooling
• Develop financial evaluations of potential major capital investment projects and provide documentation of investment vs payback to the superior.
• Coordinate manufacturing changes for the approved Engineering Change Request
• Evaluate existing methods of operations, routings, processes, tooling, etc., and recommend and/or initiate changes or modifications to update and achieve optimum operating efficiencies and manufacturing economies.
• Develop and manage plant layouts, CAD drawings, and operational design concepts
• Install and conduct equipment capability and certifications with the help of maintenance
• Coordinate and conduct new project PDT meetings with the customer and supplier.
• Application of lean concepts and capacity planning
• Application of error-proofing techniques
• Periodic review of process capability studies and initiate action to reduce FMEA / RPN
• Identify and address safety and ergonomic issues, as identified.
• Keep regular communications, periodic meetings with program management on new program awards, and the status of awarded programs
• Support Sales on RFQs, cost estimation, and technical presentation to seek new business
• Do participate in corrective preventive actions for customer and internal complaints
• Must be able to take the production engineer role in case new project activities are completed

QUALIFICATION AND KNOWLEDGE:

• Associate Diploma or Degree in Industrial / Mechanical / Manufacturing Engineering required
• Minimum of 4 years of actual on-the-job experience ( no internship or fresh graduates) in Engineering, product development, manufacturing in Automotive and/or Automotive Supply base
• Must have process experience in Machining, Welding (MIG, TIG), Robotic welding, Press Assembly, Fixture, Automation and cutting tools knowledge required
• Adequate knowledge of Problem-Solving methods, SPC and SQC tools required
• Auto CAD, Solid Works skill set
• Highly knowledgeable in APQP process, PPAP, PFMEA, PFD, Control Plan and WI
• Knowledge in GD&T and Lean manufacturing
• Knowledge in International Quality Management System - IATF 16949:2016/ISO 14001 /OHSAS and State Law in Industrial Regulations
• Proven ability in execution of project plans that have achieved the identified targets
• Understanding safety procedures and ability to work in a manufacturing environment
• Must be able to train, assist, lead, direct, instruct and discipline employees
• Strong sense of time management and urgency
• Ability to manage, navigate unexpected challenges with a focus to rapidly find solutions

PHYSICAL REQUIREMENTS:

• Sitting, squatting, walking, bending 8 –10 hours per day
• Must be able to lift 50 lbs. or more.
• Must be able to work in different weather conditions
• Exposure to production environment

WORK ENVIRONMENT:

• This role functions in a welding, assembly and machine shop environment
• This role routinely uses standard and special purpose equipment such as CNC machines, robots, welding, assembly fixtures and tools
• Technicians often work in assembly lines or automated production floors

SAFETY REQUIREMENTS:

• Must wear Personal Protective Equipment when in a production area

Angstrom NA LLC is an Equal Opportunity Employer. Employment at Angstrom NA LLC is governed by merit, qualifications, and professional competence. Angstrom NA LLC does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion, gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.

Applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

COMPETENCIES:

• Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.

• Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.

• Start planning, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).

• Start cultivating strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.

• Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.

• Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.

• Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.

• Learns to use  marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.

• Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.

• Recovers dormant customers via sales tools and marketing campaigns.

• Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.

• Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.

• Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.

• Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.

• Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.

• Performs other related duties as assigned.

Instills trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Follows through on commitments

• Is seen as direct and trustful

• Keeps confidences

• Practices what he/she preaches

• Shows consistency between words and actions

Results driven

Consistently achieving results, even under tough circumstances

• Has a strong bottom-line orientation

• Persists in accomplishing objectives despite obstacles and setbacks

• Has a track record of exceeding goals successfully

• Pushes others

Action oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Readily acts on challenges, without unnecessary planning.

• Identifies and seizes on new opportunities

• Displays a can-do attitude in good and tough times

• Steps up to handle tough issues

Effective communication

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels

• Attentively listens to others

• Adjusts to fit the audience and the message

• Provides timely and helpful information to others across the organization

• Encourages the open expression of diverse ideas and opinions

Resiliency

Rebounding from setbacks and adversity when facing difficult situations

• Is confident under pressure

• Handles and manages crises effectively

• Maintains a positive attitude despite adversity

• Bounces back from setbacks

• Grows from hardships and negative experiences

Networking

Effectively building formal and informal relationship networks inside and outside the organization

• Builds strong formal and informal networks.

• Maintains relationships across a variety of functions and locations

• Draws upon multiple relationships to exchange ideas, resources, and know-how

Customer focus

Building strong customer centric relationships and delivering customer-centric solutions

• Gains insight into customer needs

• Identifies opportunities that benefit the customer

• Builds and delivers solutions that meet customer expectations

• Establishes and maintains effective customer relationships

Persuasiveness

Using compelling arguments to gain the support and commitment of others

• Positions views and arguments appropriately to win support

• Convinces others to take action

• Negotiates skillfully in tough situations

• Wins concessions without damaging relationships

• Responds effectively to the reactions and positions of others

KNOWLEDGE, SKILLS AND ABILITIES:

• High business acumen and acuity

• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment

• Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections

• Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

• Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation

• Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)

• Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy

• Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute

• Spoken and written fluency in English

• Bilingual is a plus

• Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises

• This position required use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.

• A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage

• A minimum of 2 years of business-to-business experience or equivalent management experience preferred

• Relevant sales experience with establishing and maintaining relationships with business/vendor partners

• Experience in telesales to input sales data into a computer while on the telephone with a customer

• This position requires possession and maintenance of a current, valid Driver’s License

PAY RANGE:

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Job Summary
Under the direction of the Director of Sales - Automotive/Transportation, the Automotive Key Account Manager will focus on managing assigned tier accounts to enable sales growth. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions, and required documentation."

Essential Functions:

• 
  
  
• Establish strategies and actions with assigned tier accounts that will lead to growth in North America.
  
  
• Communicate consistently with global key account managers on assigned accounts to leverage global opportunities into sales for North America, as well as provide the global team with insights from North American activities to maximize global sales growth.
  
  
• Work very closely with the North American sales team to ensure assigned tier account activities, including specification, design, and pricing, at each OEM are managed most efficiently.
  
  
• Strengthen relationships with key tier account corporate design and purchasing personnel to communicate activities and opportunities from each OEM account into a comprehensive picture.
  
  
• Effectively present HellermannTyton's global strengths and capabilities to key account drivers to strengthen brand perception and increase vision for opportunities.
  
  
• Work with HellermannTyton North American sales team on OEM calls to further sales on key platforms and initiatives.
  
  
• Establish relationships within assigned tier accounts to generate new opportunities for HellermannTyton.
  
  
• Generate automotive production forecasts from IHS Automotive and analyze data as it pertains to HellermannTyton's customers or business potential.
  
  
• Proactively create recommendations for improvements to grow HellermannTyton's automotive business.
  
  

Other Functions

• 
  
  
• Attend industry events as required.
  
  
• Provide effective project management tracking for stated goals.
  
  

Success in this role will require

• 
  
  
• Strong skills in strategic planning and execution.
  
  
• Polished and effective salesmanship
  
  
• Ability to develop sales opportunities through a variety of channels
  
  
• Ability to close opportunities either directly or in conjunction with HellermannTyton North American sales team.
  
  
• Superior skills in tracking and execution of key opportunities
  
  
• Outgoing personality with the ability to connect with customer contacts who can directly or indirectly influence increased sales of HellermannTyton's solutions.
  
  
• Natural ability to create and support a team atmosphere.
  
  
• Technical ability to work with design engineers - read and interpret product drawings, make suggestions for improvements, and understand the CAD/technical environments in which they work.
  
  
• Ability to understand ROI principles and work toward creating more profitable sales
  
  
• Effective time management of key projects.
  
  
• Excellent verbal and written communication skills.
  
  
• Ability to work cross-functionally with all departments of an organization.
  
  
• Knowledge of IATF16949 quality systems and ISO14001 environmental systems.
  
  

What You'll Bring

• 
  
  
• Bachelor's degree required. Business or engineering degree preferred.
  
  
• Minimum three years of experience working for a manufacturer in the automotive market.
  
  
• Proven history of growing sales through effective key account management
  
  
• Must have the ability to build and execute strategies, as well as develop and close sales opportunities
  
  
• Ability to read and interpret engineering drawings.
  
  
• Understanding of basic financial principles surrounding ROI and quoting.
  
  
• Must have high energy and the ability to build and support a team atmosphere.
  
  
• Must have proven project management and organizational skills.
  
  
• Proven ability to multitask
  
  
• Excellent communication skills - both verbal and written
  
  
• Advanced Microsoft Office skills, especially Microsoft Excel and PowerPoint
  
  
• Highly organized and detail-oriented
  
  
• Must be willing to travel globally.
  
  
• Must have a valid driver's license, with an acceptable driving record, along with adequate insurance.
  
  

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Job Family:** Buildings

**Req ID:** 484134

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you??

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.?

**Transform** **the everyday** **with us!** ?

The **Service** **Senior Sales Executive** is committed to supporting our Service Agreements business within our commercial Smart Buildings Automation Controls Service team. Our Sales team supports our Building Automation Operations team whose focus is to perform automation service and maintenance in large commercial buildings such as hospitals, universities, and industrial facilities. Our Sales Executives are ambassadors of quality Siemens technology, products and services, and your expertise and regular interaction with the customers will help them optimize and facilitate a safe, emergency-ready workplace.?

**As a Service** **Senior Sales Executive** **, you will:** ?

+ Achieve new order and profit goals based on your assigned quota for both service projects and service agreements. Focus will be on growing Siemens digital and energy services business within the installed base and new customer market.?

+ Develop and maintain a qualified funnel of opportunities including forecasting expected order intake. Deliver on forecasted results consistently.?

+ Develop a comprehensive understanding of the marketplace, competitor offerings, customers, and decision influencers across the region, segments, and verticals within the region. Keep current on automation, digital, and energy market business and product trends.?

+ Develop a vertical market and account management plan that focuses on strategic growth in energy, automation, and digital services.?

+ Identify new business opportunities to grow in new markets or adjacent segments and develop \"go to market\" strategies to drive business to the end user customer and the standard construction channel.?

+ Act as a consultant to multiple levels of the customer's organization by understanding their challenges and recommending services to ensure their building systems perform as required to achieve business goals.?

+ Attend industry-specific networking events; actively participate in professional organizations such as ASHRAE, I2SL, or MGGBC to build a network of contacts and to represent Siemens in the market.?

+ Consult with the customer and determine budgeting and investment requirements.?

+ Position Siemens as an industry leader among service providers, leveraging Siemens world-class digital service delivery as a key differentiator.?

+ Collaborate with operations and internal teams to deliver excellent customer outcomes.?

+ Work with your internal sales support to enable you to spend more time with your customers.?

+ Collaborate with sales estimators to prepare cost estimates and customer bid packages.?

+ Partner with other sales business teams to plan, target, and acquire new projects and accounts.?

+ Work with operations, finance, legal and other inside and outside resources to obtain the sale.?

+ Actively participate in sales department meetings, workshops, and seminars to stay knowledgeable on current market, business, and product trends.?

+ Expected to spend minimum 50% of time in customer facing activities, performed in person and on customer site.?

+ Expected to spend one to two days in office for team collaboration and strategy development meetings.?

+ Travel overnight ~10% for training and business development as required based on your assigned territory.?

**You will make an impact with these qualifications:** ?

Basic Qualifications:??

+ High School Diploma or state-recognized GED?

+ 3+ years of sales experience in building automation or energy services?

+ Must be able to demonstrate financial expertise to estimate and sell technical solutions and service offerings effectively and independently?

+ On-the-job exposure to account development and strategic sales skills?

+ Verbal and written communication skills in English?

+ Must be able to demonstrate organizational, presentation, and negotiation skills?

+ Experience with Microsoft Office suite?

+ Must be 21 years of age and possess a valid driver's license with limited violations??

+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship?

Preferred Qualifications:?

+ Bachelor's degree in Business or Engineering?

+ Salesforce CRM?

+ Software, IoT, and networking experience?

+ Experience in developing energy service opportunities taking advantage of local utility incentives and federal incentives?

+ Experience in the life sciences, healthcare, education, data center, and commercial office vertical markets?

+ Experience selling to end users/owners and demonstrated understanding of how to market, position, and sell cloud-based, data-driven service programs such as fault detection and diagnostics to existing and new customers?

**Ready to create your own journey?** ?Join us?today.?

**About Siemens:** ??

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.???

**Our Commitment to Equity and Inclusion in our Diverse Global Workforce** ?

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-SW1 #Zone2-EREF Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration?

$67,544 115,080

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Sales

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.