Engineering Structures Impact Factor Jobs in Channelview Texas Remote

• Bachelor’s degree

• One year of work or training experience in a hospital laboratory preferred

• Must meet certification eligibility upon entry into this role and have one of the following required certifications within 18 months: • Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP) • Certified as a Medical Technologist, Medical Laboratory Scientist or Molecular Diagnostics Technologist by American Medical Technologists (AMT) • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA) • HLA only – One of the following is required: ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification ◦ Certified by American Board of Histocompatibility and Immunogenetics (ABHI) • Microbiology only – One of the following is required: ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification ◦ Microbiology, M(ASCP) certification ◦ Clinical microbiology registry from American Society for Microbiology, RM(AAM)
  

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Adapts to multiple ongoing priorities including organizing heavy workflow with minimal supervision
• Strong attention to detail and ability to achieve and maintain accuracy
• Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
• Demonstrates the ability to work independently with little or no direct supervision
• Ability to recognize changes that are critical to patient care

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaches students, new employees and others as assigned by Manager.
• Participates in laboratory and organization-wide initiatives.

• Performs qualitative and quantitative tests and examination using various analyzers and/or manual methods.
• Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.
• Meets turnaround time expectations as defined by management.

• Demonstrates the six elements of competency for test systems used to generate patient test results in all areas assigned to work.
• Recognizes, investigates and helps resolve test discrepancies. When problems arise, takes appropriate action to investigate and address and notifies management and the medical director for follow-up.
• Performs instrument calibrations, validations, quality control testing, maintenance, and function checks.

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.
• Uses resources efficiently; does not waste supplies. Re-stocks section inventory levels as needed.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
• Reviews and utilizes Standard Operating Procedure and offers suggestions for improvement.

• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

• On Call* Yes

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

• Bachelor’s degree

• One year of work or training experience in a hospital laboratory preferred

• Must meet certification eligibility upon entry into this role and have one of the following required certifications within 18 months:
  • Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
  • Certified as a Medical Technologist, Medical Laboratory Scientist or Molecular Diagnostics Technologist by American Medical Technologists (AMT)
  • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
  • HLA only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Certified by American Board of Histocompatibility and Immunogenetics (ABHI)
  • Microbiology only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Microbiology, M(ASCP) certification
  ◦ Clinical microbiology registry from American Society for Microbiology, RM(AAM)
  

Company Profile:

Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.

Houston Methodist is an Equal Opportunity Employer.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree

EXPERIENCE

• One year of work or training experience in a hospital laboratory preferred

LICENSES AND CERTIFICATIONS
Required

• Must meet certification eligibility upon entry into this role and have one of the following required certifications within 18 months:
  • Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
  • Certified as a Medical Technologist, Medical Laboratory Scientist or Molecular Diagnostics Technologist by American Medical Technologists (AMT)
  • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
  • HLA only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Certified by American Board of Histocompatibility and Immunogenetics (ABHI)
  • Microbiology only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Microbiology, M(ASCP) certification
  ◦ Clinical microbiology registry from American Society for Microbiology, RM(AAM)

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Adapts to multiple ongoing priorities including organizing heavy workflow with minimal supervision
• Strong attention to detail and ability to achieve and maintain accuracy
• Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action
• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Laboratory Information Systems and Office software to maintain patient and testing records and other related documents
• Demonstrates the ability to work independently with little or no direct supervision
• Ability to recognize changes that are critical to patient care

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Teaches students, new employees and others as assigned by Manager.
• Participates in laboratory and organization-wide initiatives.

SERVICE ESSENTIAL FUNCTIONS

• Performs qualitative and quantitative tests and examination using various analyzers and/or manual methods.
• Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.
• Meets turnaround time expectations as defined by management.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Demonstrates the six elements of competency for test systems used to generate patient test results in all areas assigned to work.
• Recognizes, investigates and helps resolve test discrepancies. When problems arise, takes appropriate action to investigate and address and notifies management and the medical director for follow-up.
• Performs instrument calibrations, validations, quality control testing, maintenance, and function checks.

FINANCE ESSENTIAL FUNCTIONS

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.
• Uses resources efficiently; does not waste supplies. Re-stocks section inventory levels as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
• Reviews and utilizes Standard Operating Procedure and offers suggestions for improvement.

SUPPLEMENTAL REQUIREMENTS

• WORK ATTIRE
  • Uniform: No
  • Scrubs: Yes
  • Business professional: Yes
  • Other (department approved): No
  
  ON-CALL*
  *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* Yes
  
  TRAVEL**
  **Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area Yes

• Bachelor’s degree

EXPERIENCE

• One year of work or training experience in a hospital laboratory preferred

LICENSES AND CERTIFICATIONS
Required

• Must meet certification eligibility upon entry into this role and have one of the following required certifications within 18 months:
  • Certified as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Scientist, or categorical certification by Board of Certification (ASCP)
  • Certified as a Medical Technologist, Medical Laboratory Scientist or Molecular Diagnostics Technologist by American Medical Technologists (AMT)
  • Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
  • HLA only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Certified by American Board of Histocompatibility and Immunogenetics (ABHI)
  • Microbiology only – One of the following is required:
  ◦ Medical Technologist, MT(ASCP) or Medical Laboratory Scientist, MLS(ASCP) certification
  ◦ Microbiology, M(ASCP) certification
  ◦ Clinical microbiology registry from American Society for Microbiology, RM(AAM)

Company Profile:

Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.

Houston Methodist is an Equal Opportunity Employer.

About University Health: At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.

Position Overview: As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.

Key Responsibilities:

• Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
• Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
• Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
• Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
• Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.

Qualifications:

• Education: Bachelor's degree in Nursing (required); Master's degree (preferred)
• Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
• Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
• Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.

Why University Health:

• Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
• Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
• Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.

Location: San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!

Bring Your Skills and We'll Provide*:

• A steady flow of customers - no current clientele required
• Guaranteed hourly wages and tips
• Flexible scheduling that fits your needs (full-time and part-time shifts may be available)
• Opportunities to sharpen your shear…err we mean skills, with award-winning technical training and ongoing education
• Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.
• The ability for you to make an impact in your community
• The recognition you deserve for a job well done

*Additional benefits vary by salon location.

Hair Stylist/Barber Qualifications:

• Cosmetology License and/or Barber License (licensing requirements vary by state/province)
• The passion to build genuine connections with customers and provide GREAT haircuts
• The desire to deliver a consistent Great Clips® brand experience (don't worry, training is provided)
• The ability to work with teammates to develop a supportive and positive salon vibe

Put your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!

Bring Your Skills and We'll Provide*:

• A steady flow of customers - no current clientele required
• Guaranteed hourly wages and tips
• Flexible scheduling that fits your needs (full-time and part-time shifts may be available)
• Opportunities to sharpen your shear…err we mean skills, with award-winning technical training and ongoing education
• Potential career advancement opportunities to help you achieve your unique career goals. Want to be a salon manager, trainer, or part of an artistic design team? You can make that happen.
• The ability for you to make an impact in your community
• The recognition you deserve for a job well done

*Additional benefits vary by salon location.

Hair Stylist/Barber Qualifications:

• Cosmetology License and/or Barber License (licensing requirements vary by state/province)
• The passion to build genuine connections with customers and provide GREAT haircuts
• The desire to deliver a consistent Great Clips® brand experience (don't worry, training is provided)
• The ability to work with teammates to develop a supportive and positive salon vibe

Put your passion and skills to use in a rewarding position with a Great Clips® salon team. JOIN THE TEAM TODAY!

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

• Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
• Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
• Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
• Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
• Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

• 3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
• 5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development 
• 2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
• A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
• A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
• 5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
• The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

• Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to  

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.