Engineering Structures Impact Factor Jobs in Arlington Va Remote

AGE Solutions is seeking an experienced Telecommunications Specialist who specializes in Local Area Networks (LAN) design and engineering. Candidate must have experience directing technical work and leading the team for on-site installations.

Responsibilities Include:

• 
  
• Responsible for directing technical work on projects.
  
• Performs a variety of analyses and prepares appropriate documentation.
  
• Prepares and makes briefings and presentations.
  
• Leads team in on-site management of installations.
  
• Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software, and connectivity.
  
• Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules.
  
• Coordinate with Infrastructure Engineering team to review technical drawings, validate cable plans and coordinate cable and or power infrastructure specifics as it relates to installation of LAN hardware.
  
• Coordinates with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
  

Required Skills, Qualifications and Experience:

• 
  
• Experience:
  
  • 
    
  • Must have 8 years of telecommunications experience
    
  • Must have at least 7 years of local area network (LAN) experience.
    
  
  
  
• Certifications:
  
  • 
    
  • Must have and maintain a compliant DoD 8570 IAT or IAM Level II Certification, such as Security+CE.
    
  • Must have and maintain a valid Computing Environment certification, such as CCNP or CCNP-E.
    
  
  
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required
    
  • DoD Top Secret Clearance.
    
  
  
  
• Education:
  
  • 
    
  • High School Diploma.
    
  
  
  
• Location:
  
  • 
    
  • This is a remote role within the United States requiring approximately 50% travel, both CONUS and OCONUS. Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Preferred Qualifications:

• 
  
• Certified Wireless Network Administrator (CWNA) certification.
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift 30-50lbs over your head.
  
• Must be able to bend and move around equipment racks.
  
• Must have a valid driver's license.
  

Compensation: $100,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Atlas Network is a global nonprofit that supports a worldwide community of independent think tanks and civil society organizations working to advance freedom, prosperity, and human flourishing. Our work spans grants, partnerships, training programs, events, and impact tracking across more than 100 countries.

Our custom-built partner and grantee portal is central to how we operate. What began as a simple application system has evolved into a mission-critical platform supporting grantmaking, training enrollment, reporting, partner engagement, and integrations with Salesforce and learning systems. As Atlas Network has grown, so has the importance and complexity of this infrastructure.

Atlas Network is seeking a Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.

This role is well-suited for an organized, curious professional who enjoys translating complex workflows into clear requirements, coordinating testing and support, and keeping multiple stakeholders aligned. The Product Manager will serve as a day-to-day product facilitator — ensuring that program teams' needs are well-defined, that new features are tested and reliable, and that staff and partners receive timely support.

While comfort with web-based tools and platforms is important, success in this role depends more on communication, follow-through, and a genuine interest in how Atlas Network's programs operate across grants, training, and events.

• Serve as the bridge between program teams and Information Systems — gathering operational needs, documenting requirements, and helping leadership prioritize enhancements and fixes
• Manage coordination with external development contractors, keeping projects on track through clear requirements, regular communication, and structured quality review
• Work alongside the Salesforce administrator to ensure portal integrations align with how grants, training, and events teams actually work

• Coordinate QA processes for new features, configuration changes, and system updates
• Participate in structured testing to verify reliability during active grant cycles, training cohorts, and reporting periods
• Document known issues, testing outcomes, and release notes

• Manage a tier-one support queue for staff and external partners using the portal
• Triage issues, resolve common problems, and escalate technical issues as needed 

• Serve as a liaison between Information Systems and program teams
• Create and maintain internal documentation, user guides, and training materials
• Facilitate onboarding and training sessions for staff using portal workflows 

• Track work, priorities, and progress using and related tools
• Provide clear updates to stakeholders and ensure next steps are well-defined
• Participate in structured cross-team coordination, including regular standing meetings, trainings, and project check-ins with program grant-making and training teams

• 2–5 years of experience in product, operations, project management, or a role that required translating between stakeholders and systems
• Comfort learning and working within complex web-based platforms.  Position doesn’t require coding or building, but does need curiosity and ability to learn our systems architecture
• Experience keeping quality and testing processes organized, whether in a formal QA role or as part of broader operational responsibilities
• Strong written and verbal communication skills, with a track record of keeping non-technical stakeholders informed and aligned
• Highly organized with a bias toward documentation, follow-through, and closing the loop

• Experience managing a support queue, triaging requests, or maintaining an operational backlog in a structured way
• Familiarity with tools like Salesforce, a learning management system, web applications, or similar platforms used across programs and operations
• Comfort using AI tools to improve documentation, triage, and workflow efficiency
• Experience working within an agile or structured project delivery framework
• Drawn to mission-driven work and motivated to understand the programs and people the platform serves

• Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office
• Highly collaborative environment with regular interaction across departments
• Fast-paced operational cycles tied to grants, training programs, and reporting deadlines
• We're open to candidates at different experience levels and will calibrate scope and compensation accordingly
• Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays

To apply, please email a resume and a cover letter including salary requirements to: must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.

Birch, Stewart, Kolasch & Birch, LLP, an internationally recognized intellectual property law firm located near Mosaic District in Vienna, VA, has an exciting opportunity for a motivated and highly skilled Patent Attorney to join our team on a full-time basis.

Overview

Qualifications

·   Bachelor of Science degree in Electrical/Electronics Engineering, Mechanical Engineering, Computer Science, Physics, or equivalent

·     One to three years of substantial patent prosecution experience as a licensed attorney at a U.S. law firm or in-house

·      Registration to practice before the USPTO

·      Strong technical writing and analytical skills

·      Ability to work well in a team environment

Responsibilities

·      Prosecution of patent applications for leading global technology companies

·      Collaboration with clients and other professionals

·      Conducting case discussions with clients

·      Staying up-to-date on the latest developments in patent law

Benefits

·      Competitive salary and comprehensive benefits package to include medical, dental, and vision insurance. Short-term and long-term disability coverage

·      Positive and collaborative team environment

·      Remote working possibility in VA and some nearby states

·      Walking distance to Dunn Loring-Merrifield metro station

About BSKB:

Since 1976, BSKB has been providing a full range of intellectual property law services to clients in the areas of patent prosecution, post-grant review, litigation, opinions and counseling, design patents, trademarks and licensing. Our knowledgeable attorneys and agents hold advanced degrees and are experienced in the fields of chemistry, electronics and IT, mechanical engineering and life sciences/biotechnology.

We believe in offering every client quality, personalized service, and are committed to educating our clients to help them make the most of their intellectual property. BSKB has a rich tradition of offering seminars on intellectual property law that have been attended by practitioners from around the world.

For more information, visit .  

Job ID: 410683

Practice area:- IP - Patent - Biochemistry,IP - Patent - Chemical Engineering,IP - Patent - Chemistry,IP - Patent - Molecular Biology

Patent Attorney (1–2 Years) – Life Sciences & Chemical Prosecution | Washington, DC

________________________________________

Keywords:- Patent Attorney, Life Sciences Patent Attorney, Chemical Patent Attorney, Biotech Patent Attorney, Patent Attorney Washington DC, Washington DC legal jobs, Attorney jobs DC, USPTO admission required, Law firm patent attorney, Partner-track position, patent lawyer,biotech patent,pharma patent,life sciences IP,medical device patent,patent prosecution - biotech,USPTO - biology,patent agent - life sciences

A top-tier law firm is seeking a Patent Attorney in Washington, DC with 1–2 years of experience. Work on sophisticated life sciences, biotech, and chemical patent matters with direct client access, strong mentorship, and long-term partner-track position potential.

________________________________________

A top-tier law firm is seeking a Patent Attorney to join its Washington, DC office. This opportunity is ideal for a junior attorney with a strong technical background in chemistry, biochemistry, molecular biology, or chemical engineering who wants to build a high-level patent prosecution practice in a collaborative and professionally supportive environment. The role offers meaningful responsibility, direct client interaction, and strong development opportunities within a sophisticated intellectual property platform.

This Patent Attorney opportunity stands out for its combination of advanced scientific subject matter, hands-on prosecution work, and a culture that values balance, integrity, and long-term growth. Candidates pursuing Washington, DC legal jobs will appreciate the chance to work on innovative patent portfolios in life sciences, biotech, pharmaceutical, and chemical sectors while receiving close mentorship from experienced practitioners. This opportunity is actively interviewing and rarely opens at this level.

________________________________________

Key Responsibilities

• Prepare and prosecute U.S. and international patent applications in chemical, life sciences, biotech, and pharmaceutical technologies

• Conduct prior art searches and analyze technical references relevant to patent strategy

• Draft patentability opinions and freedom-to-operate analyses for innovative clients

• Support intellectual property diligence and portfolio strategy for emerging and established innovators

• Work directly with clients to ensure clear, efficient, and practical communication on patent matters

• Collaborate with partners on complex patent prosecution strategies and client counseling

• Build trusted client relationships while developing toward greater responsibility over time

• Assist with broader intellectual property strategy matters involving valuable innovation portfolios

________________________________________

Qualifications

• 1–2 years of experience as a Patent Attorney with U.S. patent prosecution experience in chemical or life sciences fields

• Admission to the USPTO required

• Juris Doctor (JD) from an accredited U.S. law school required

• Bachelor’s degree in a life sciences or chemical discipline required

• Master’s or Ph.D. in chemistry, biochemistry, molecular biology, chemical engineering, or a related field preferred

• Strong experience or interest in chemical, biotech, pharmaceutical, and life sciences innovation

• Excellent writing, analytical, and communication skills

• Proactive, collaborative mindset with strong attention to detail

• Ability to manage multiple matters and deadlines in a client-focused practice

________________________________________

Culture & Firm Appeal

This opportunity is with a top-tier law firm known for combining sophisticated patent work with a supportive and balanced professional environment. The practice is especially attractive to attorneys who want meaningful scientific and legal depth without sacrificing mentorship, teamwork, and long-term career development. Candidates exploring Washington, DC legal jobs will value the firm’s commitment to integrity, collaboration, and attorney growth.

The firm’s culture emphasizes streamlined client service, professional respect, and hands-on training. Attorneys benefit from direct partner access, substantive client contact, and a workplace that supports wellbeing as well as performance. For a Patent Attorney seeking a partner-track position, this role offers an appealing platform for building both technical credibility and a long-term client-facing practice.

________________________________________

Why This Role Is Unique

• Opportunity to work on high-level patent matters in life sciences, biotech, pharmaceutical, and chemical technologies

• Strong fit for attorneys with advanced scientific credentials who want intellectually rigorous patent work

• Direct client interaction and close mentorship from experienced patent practitioners

• Meaningful exposure to patent prosecution, patentability opinions, freedom-to-operate analyses, and portfolio strategy

• Supportive environment that values professional growth, collaboration, and balance

• Rare opening for a junior Patent Attorney seeking a long-term partner-track position in Washington, DC legal jobs

________________________________________

Benefits

• Health, dental, and vision insurance subsidy

• 401(k) with matching

• Paid Time Off (PTO) and mental health days

• 6.5-day paid holiday break (Christmas Eve through New Year’s Day)

• Employee Assistance Program (EAP)

• Life and disability insurance

• Sunshine Fridays to wrap up the week

• Birthday leave

• Commuter benefits

________________________________________

Call to Action

Apply now for a confidential discussion with a BCG Attorney Search recruiter.

Submit your resume today to learn more about this prestigious Patent Attorney opportunity.

Explore this elite opening in Washington, DC legal jobs and take the next step toward a partner-track position.

________________________________________

BCG Attorney Search is the industry leader for placing candidates in permanent positions in law firms. Since 2000, our recruiters have placed several thousand attorneys and enjoyed extraordinarily high success rates with our candidates. As a BCG Attorney Search candidate, you have access to more opportunities than any legal placement firm in the United States. We are able to offer the most in-depth insight in the legal recruiting market thanks to our dedicated team of over 150 employees who mercilessly research, study and analyze the legal market. The depth and breadth of our research empowers us to place attorneys at rates that are unparalleled at any placement firm in the United States. Many of our recruiters make 30 to 40 placements per year, while recruiters at competitor firms are likely to make four or five. Unlike other placement firms that can only tell you about openings at major AmLaw firms, we place candidates of all backgrounds in firms of all sizes. While other legal recruiters only represent a narrow band of candidates from top law firms and top law schools, our research, firm contacts, and market insight allow us to place hundreds of candidates each year who do not fit this mold. It is rare that we do not get candidates we represent interviews and offers. No one in the world is better at legal recruiting and placement than BCG Attorney Search.

BCG Attorney Search will confidentially review your application and will not forward your materials to the firm without first discussing the opportunity with you.

Comprehensive MedPsych Systems, part of the Optum family of businesses, is seeking a Independent Licensed Therapist to join our team in Sarasota, FL. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.

As a Licensed Clinical Therapist, you will treat a wide variety of mental health conditions that reflect the needs of our diverse patient population. We offer a variety of solutions that meet the unique needs of our workforce and the patients they serve. From clinical operations such as credentialing to business operations such as contracting, we provide organizational support that allows our providers to focus on what matters - providing care.

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Screen and assess patients for common mental health and substance abuse disorders
• Provide treatment for mental health conditions using various approaches including cognitive behavioral therapy, dialectical behavioral therapy, and other evidence-based methods
• Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
• Maintain accurate and up-to-date electronic medical records and clinical documentation, ensuring compliance with all regulatory requirements
• Participate in our patient growth strategy by providing a profile for online directories and other marketing efforts

We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:

• Competitive salary & eligibility for quarterly incentive bonuses
• Flexible work models & paid time off when you need it
• Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
• Professional development with tuition reimbursement and dedicated learning time to advance your career

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's degree in psychology, social work, or a related counseling field
• Clear, active and unrestricted license (LCSW, LMFT, or LMHC) in the state of practice
• 2+ years of professional experience post master's degree providing behavioral health services
• Experience providing direct psychotherapy services to individuals and families
• Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
• Ability to work both independently and collaboratively with equal effectiveness
• Occasional community outreach to educate local PCP offices, neurology clinics, schools, and pain clinics about available services

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay Range: $69,100 - $103,800 annual total cash target pay
Annual total cash compensation for this role assumes full time employment and generally follows the range above, includes earnings from hourly pay (25/hr) and incentive pay and is based on several factors including but not limited to local labor markets and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

CARE Counseling, part of the Optum family of businesses, is seeking Licensed Therapists to join our team in Mankato, MN. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

As a Licensed Therapist, you will treat a wide variety of mental health conditions that reflect the needs of our diverse patient population. We offer a variety of solutions that meet the unique needs of our workforce and the patients they serve. We provide organizational support that allows our providers to focus on what matters - providing care.

Primary Responsibilities:

• Screen and assess patients for common mental health and substance abuse disorders
• Provide treatment for mental health conditions using various approaches including cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and other evidence-based methods
• Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
• Maintain accurate and up-to-date electronic medical records and clinical documentation, ensuring compliance with all regulatory requirements
• Participate in our patient growth strategy by providing a profile for online directories and other marketing efforts

We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:

• Competitive hourly pay & uncapped productivity incentives
• Flexible work models & paid time off when you need it
• Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
• Professional development with continuing education (CE) reimbursement and dedicated learning time to advance your career

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's or Doctoral Degree in Psychology, Counseling, Marriage and Family Therapy, Social Work, or a related field
• Active, unrestricted, independent clinical license in Minnesota: LP, LPCC, LICSW, or LMFT
• Ability to adhere to one of the following work arrangements:
  • Onsite at 501 N. Riverfront Dr., Mankato, MN 56001
  • Hybrid - requires a distraction-free workspace / home office and access to high-speed internet in the home

Preferred Qualifications:

• 2+ years of professional experience, post master's degree, providing behavioral health services
• Experience providing outpatient therapy to individuals and/or families
• Experience with clinical documentation
• Experience performing diagnostic assessments
• Experience with treatment planning
• Experience maintaining a caseload
• Experience entering pertinent information in Electronic Health Record (EHR) Systems
• Experience using athenaOne (formerly Athena EMR)

$69,100 - $103,800 annual total cash based on productivity

Annual total cash compensation for this role assumes full time employment and generally follows the range above, includes earnings from hourly pay (25/hr) and incentive pay and is based on several factors including but not limited to local labor markets and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION