Engineering Structures Impact Factor Jobs in Annandale, VA

Working at Goosehead

We've worked hard to earn the trust of our clients, so we are highly selective in our hiring process. If you think you have what it takes to grow with our company, we would love to meet you.

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people.

Principal Duties and Responsibilities

• The primary responsibility of an Account Executive is to build a book of business through:
• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The Account Executive position has a first-year average on-target earnings of $105,000. Our compensation package consists of a base salary plus uncapped variable commissions, and a one-time conditional sign-on bonus.

Licensing, Training, and Position Requirements:

• Goosehead will cover one-time costs of all training courses and exam fees to obtain your insurance license
• This role is contingent on you passing your licensing exam, obtaining the state issued license, and successfully completing the Goosehead training program, which will commence on your start date
• Account Executives are equipped with extensive training in , sales process management, business development and more, no previous experience is required.
• Professional development opportunities from the Account Executive role include, but are not limited to, corporate leadership, flexibility with a proven track record, and an apprenticeship program leading to business ownership.

Benefits Summary

• Comprehensive health, vision, disability, life, and dental insurance programs
• 401K Matching Plan
• Employee Stock Purchase Plan
• Paid holidays, vacation, and sick leave

Experience and Education

• Bachelor’s degree, 3.0 GPA preferred.
• Passing the state licensing exam, once hired
• Legally authorized to work the United States

Preferred Skills, Abilities, Soft Skill Factors

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, proactive, and ready to take initiative
• Strong time management
• Strong attention to detail and organization
• Results-driven and committed to continuous improvement
• High integrity and honest communication

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Build Your Future in Construction Management

Our client, a fast-growing construction firm in Washington, DC, is looking for an Assistant Project Manager to join their team. If you’re driven, detail-oriented, and ready to make an impact on exciting projects across the city, this is your chance to step into a role with real growth potential.

Why You’ll Love This Role:

• Be Part of the Action: Work on diverse projects that shape the DC skyline and community.
• Learn + Grow: Get hands-on mentorship from experienced project managers who want to see you succeed.
• Career Acceleration: This isn’t just another job- it’s a launchpad for a long-term career in construction management.
• Team Culture: Collaborative, supportive, and forward-thinking. You’ll never be “just a number” here.

What You’ll Do:

• Assist Project Managers with day-to-day coordination of construction projects.
• Support scheduling, budgeting, and subcontractor management.
• Help ensure projects are delivered on time and on budget.
• Communicate with field teams, clients, and partners to keep everyone aligned.
• Track project documentation and make sure everything runs smoothly behind the scenes.

What We’re Looking For:

• A recent grad or early-career professional with a background in construction management, engineering, architecture, or a related field.
• Strong organizational skills and a love for problem-solving.
• A self-starter attitude- you see what needs to get done and make it happen.
• Clear, confident communication (with teams, clients, and everyone in between).
• Tech-savvy- comfortable with construction software, spreadsheets, and collaboration tools.

Perks & Benefits:

• Competitive salary + growth opportunities.
• Mentorship and professional development programs.
• Exposure to high-impact projects in the heart of Washington, DC.
• A culture that values your voice, ideas, and ambitions.

This is your chance to step into a role where your work matters from day one. If you’re ready to grow your career in construction and be part of something big, we want to hear from you.

Apply now and start building your future.

AGE Solutions is seeking a Telecommunications Network Engineer to provide network engineering, administration, troubleshooting, and refresh support for DoD local area networks.

Responsibilities Include:

• 
  
• Analyzes and develops telecommunications networks supporting a wide range of capabilities, including voice, data, video, and/or wireless services.
  
• Develops designs and plans for installation and maintenance of telecommunications systems from project inception to conclusion.
  
• Analyzes the problem and the characteristics of the information to be transported.
  
• Defines the problem and develops system requirements and network specifications.
  
• Closely coordinates with other information system professionals to ensure proper implementation of network services.
  
• In conjunction with functional users, develops alternative solutions and backup plans.
  

Required Skills, Qualifications, and Experience:

• 
  
• Experience:
  
  • 
    
  • 2+ years of progressive information technology experience.
    
  • Experience in telecommunications network design and management.
    
  • Must demonstrate the ability to work independently, or under only general direction, on requirements that are moderately complex to analyze, plan, program, and implement.
    
  • Experience in analysis and design of voice networks, LAN data networks, wireless networks, and/or network management systems to support voice and data services.
    
  
  
  
• Certifications:
  
  • 
    
  • DoD IAT II Certification or higher (Ex: Security+ CE)
    
  • CCNA or equivalent certification
    
  
  
  
• Clearance:
  
  • 
    
  • DoD Secret clearance with a completed and adjudicated IT-I qualifying investigation.
    
  
  
  
• Location:
  
  • 
    
  • This is a remote role within the United States, requiring up to 50% travel both CONUS AND OCONUS. Candidates must have a valid US Passport, or the ability to obtain one quickly.
    
  
  
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift 30-40 pounds overhead.
  
• Must be able to work in office, warehouse, and telecommunications closet environments.
  
• Must be able to work for extended periods of time at a computer.
  

Compensation: $50,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Pyramid Systemsis seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF

Enterprise IT as a Service (EITaaS) program to lead the design, implementation, and maintenance of our SAM solution within the ServiceNow platform. The ideal candidate will possess deep expertise in ServiceNow SAM Pro, software licensing models, and IT asset management best practices. This role will be responsible for translating business requirements into technical solutions, ensuring data accuracy and integrity, and driving continuous improvement of our SAM processes. You will collaborate closely with cross-functional teams, including IT Operations, Procurement, Finance, to optimize software investments and mitigate compliance risks.

• Must have a Secret clearance
• MUST HAVE A Bachelor's Degree
• MUST BE A US CITIZEN ( NO SPONSORSHIP)
• Hybrid role- Site location is 14370 Newbrook Dr Chantilly, VA
• 10+ years of expereince with ServiceNow
• 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
• 3+ years of experience implementing and configuring ServiceNow SAM Pro.
• Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
• Experience with software discovery tools and techniques.
• Experience with data analysis and reporting.
• Deep understanding of ServiceNow SAM Pro functionality and configuration options.
• Strong knowledge of software licensing models and compliance requirements.
• Proficiency in ServiceNow scripting (e.g., JavaScript).
• Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Preferred Skills:

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ITIL Foundation Certification.
• Proactive and self-motivated with a strong desire to learn and grow.
• Excellent attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation.
• Ability to communicate technical concepts to non-technical audiences.

CoAspire ( ) is a cutting-edge defense manufacturing leader in Northern Virginia, specializing in the precision assembly of advanced weapons systems. With over twelve years of a legacy of innovation, we're at the forefront of building reliable, affordable mass weapons that protect and empower our nation's warfighters. Our tight-knit team thrives in a collaborative environment where safety, quality, and work-life balance come first with a focus on professional growth at our new 27,000+ sq. ft. facility. Join us to make a tangible impact on mission-critical technology while enjoying Northern Virginia's vibrant community.

Position: We are seeking a highly-experienced General Counsel to join our Legal Department. You will lead legal advisory services and strategic guidance for our business lines, serving as a trusted advisor to the owners, senior leadership team and program leaders. This position will provide strategic legal counsel and expert guidance on a range of matters critical to the success and growth of our defense manufacturing operations. The ideal candidate will have significant experience in all aspects of US federal government contracts, ideally DoW contracts, as well as reviewing and negotiating agreements with subcontractors and other companies. This position will work across multiple divisions of the company and include interacting with external counsel retained for specialized services. US Citizenship is required.

Responsibilities:

• Provide legal advice on all aspects of U.S. federal government contracts, including FAR, DFARS, and agency specific regulations for contract formation, negotiation, performance, modification, compliance, and closeout. Provide legal risk assessments for bids, proposals, and ongoing contracts.
• Advise on cost allowability, contract claims/disputes, contract terminations, and bid protests.
• Oversee the negotiation of teaming agreements, NDAs, subcontracts, and other related agreements with primes, subcontractors, and commercial partners.
• Assist in responding to government audits, investigations, and inquiries, including from the DCAA, DCMA, and OIG.
• Support internal compliance programs, training, and policy development related to government contracting.
• Engage and coordinate with outside counsel as directed by ownership.
• Provide expertise on questions of corporate authority to engage in various transactions.
• Collaborate with contracts, finance, procurement, engineering, and program teams to ensure alignment with legal and regulatory obligations.
• Lead or assist with prime contract and subcontract negotiations, pre-award support, and post-award counseling.
• Represent CoAspire on internal and external USG legal issues, including intellectual property, data rights, and export controls.

Qualifications:

• 0-8 years of relevant experience in government contracts law, ideally including experience in the defense or aerospace sector.
• Juris Doctor (JD) degree from an accredited law school.
• Requires the ability to obtain/maintain a Secret or higher security clearance.
• Strong working knowledge of FAR, DFARS, and other federal procurement regulations.
• Experience with government contract disputes, claims, and bid protests.
• Excellent analytical, negotiation, and communication skills.
• Ability to manage multiple priorities in a fast-paced, high-stakes environment.

Desired Skills:

• Active bar membership in at least one U.S. jurisdiction.
• Prior in-house counsel experience in the defense or government services industry.
• Experience working with classified or export-controlled programs (ITAR, EAR).
• Familiarity with cybersecurity requirements in government contracting (e.g., CMMC, NIST SP 800-171).
• Background in supporting international government contracts and FMS/Direct Commercial Sales.
• Experience advising on information security statutes, regulations, and compliance frameworks, including FISMA and DFARS.
• Aerospace defense industry experience, particularly in manufacturing or production programs.

What We Offer:

Beyond competitive pay, we offer:

• Full benefits from day one: medical, dental and vision
• 401(k) with generous company match and immediate vesting
• PTO and Federal holidays

Apply now! We're reviewing applications on a rolling basis. Let's build the future together. No agencies, please.

#Hiring #ManufacturingJobs #DefenseTech #ManassasVA #AerospaceCareers

Why Us

Join B&B Solutions, an innovative and mission-driven organization where your talents will thrive and make a real impact. Become part of a team committed to driving change and creating exciting opportunities! B&B Solutions delivers multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our expertise encompasses Professional Services/IT Support, Administrative Support, and Facilities/Construction Support. 

At B&B Solutions, our vision is to continuously grow and evolve while delivering Excellence From Start to Finish.

About the Position 

We are seeking a skilled Quality Control Manager (QCM) with experience in federal construction projects and a strong understanding of contract compliance, safety standards, and industry regulations. The ideal candidate is a strategic thinker with strong leadership skills and a proven track record in implementing and maintaining effective quality control processes. If you’re committed to delivering high‑quality, compliant, and safety‑focused solutions for our client, this job is for you.

Location: Arlington, VA

Key Responsibilities

• Manage the project’s Three‑Phase Quality Control System (Preparatory, Initial, Follow‑Up) in accordance with USACE and federal contracting standards.
• Review contract documents, drawings, and specifications; ensure all quality requirements are understood and implemented.
• Conduct daily site inspections and document findings in required QC reporting software.
• Maintain QC documentation, including testing logs, submittals, daily reports, and deficiency tracking.
• Coordinate and schedule all required inspections, testing, and third‑party quality activities.
• Work closely with project managers, superintendents, subcontractors, and government representatives to resolve quality issues.
• Verify that materials, workmanship, and installations meet contractual and regulatory requirements.
• Lead Quality Control meetings and ensure all stakeholders understand project quality expectations.
• Monitor corrective actions and ensure timely resolution of deficiencies.
• Ensure all work is performed in compliance with federal safety and environmental regulations (e.g., OSHA, EPA).
• Support project closeout documentation, including as‑builts, punch lists, and warranty information.

Required Qualifications

• Bachelor’s degree in Construction Management, Engineering, or related field or equivalent construction QC experience.
• Minimum 10+ years of quality control experience on vertical or horizontal construction projects.
• Experience working with federal government construction contracts, including USACE, NAVFAC, GSA, or VA projects.
• Strong knowledge of federal construction standards, specifications, and QA/QC processes.
• Proficiency with QC documentation and government software systems (RMS/QCS).
• Excellent communication, leadership, and problem‑solving skills.
• Ability to read and interpret construction drawings, specifications, and technical documents.
• Ability to work onsite and coordinate with multiple subcontractors and government inspectors.

Preferred Certifications

• USACE Construction Quality Management (CQM-C) certification 
• OSHA 30 certification.
• Professional certifications such as CQE, CQA, or PMP are a plus.

Security Requirements

• Must be a U.S. Citizen.
• Must be able to obtain and maintain a cleared background check and fingerprinting prior to onboarding.

Compensation

We offer a competitive compensation package, commensurate with experience, and the opportunity for professional growth within our organization. 

Benefits

• 401(k)
• Health
• Dental
• Vision
• Sick Leave
• Vacation
• Paid Holidays
• Life Insurance
• Short/Long-Term Disability and Accidental Death

At B&B Solutions, we take pride in our commitment to diversity and inclusion. We are an equal opportunity employer and do not discriminate against any employee or candidate for employment due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, those with disabilities, veterans or any other federal, state, or local protected class.

Candidates must be authorized to work in the U.S. without sponsorship (U.S. Citizen or Green Card holder)

UI/UX Designer (Hybrid – Arlington, VA)

4 days onsite | Remote Fridays

We’re looking for a thoughtful, product-driven UI/UX Designer to join a high-impact Platform Team in Arlington, VA. This is a hybrid role (onsite Monday–Thursday, remote Fridays) focused on designing intuitive, data-informed experiences across internal business applications and customer-facing workflows.

This role is ideal for a designer who thrives in complexity — someone who can translate intricate systems and multi-user workflows into seamless, scalable experiences.

What You’ll Work On

• Internal-facing business applications (communications platforms, customer hubs, operational tools)
• Data-rich experiences that surface insights (customer interactions, behavioral data, property attributes, etc.)
• Customer application experiences for new and existing users
• Associate dashboards to streamline lease submissions and workflow management
• Platform-level design initiatives that support scalable systems

What We’re Looking For

• Strong foundation in both UI and UX design
• Deep understanding of Design Thinking principles
• Experience designing internal-facing business applications
• Ability to design complex, multi-user workflows
• Experience leveraging data to inform experience strategy and decisions
• Strong background in mobile-first design
• Experience gathering and synthesizing insights from user testing methods
• Experience contributing to and maturing design systems
• Understanding of designing with object-oriented capabilities in mind (no coding required, but an understanding of system constraints is important)

What Makes You Stand Out

• Comfortable working across product, engineering, and business stakeholders
• Strong systems thinker who can balance user needs with technical constraints
• Experience designing for data-heavy environments
• Ability to simplify complex operational processes into elegant user experiences

If you’re passionate about building scalable platforms, improving internal workflows, and shaping customer experiences through thoughtful design, we’d love to connect.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for maintaining a clean and organized store environment with a focus on floor care. Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
• Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms
• Adheres to all company policies concerning Health and Safety (includes the refilling of all essential items in the Lounge, Restrooms and Front End)
• Cross-trained in other areas of the store (Backroom, Front End, Sales Floor, etc.)
• Supports and responds to all Front End coverage needs
• Adheres and upholds merchandising philosophy and signage standards
• Initiates and participates in store recovery as needed throughout the day
• Adheres to all operational and loss prevention controls in accordance with company guidelines and policies including shrink reduction
• Communicates accurately and effectively with management and Associates
• Adheres to all labor laws, policies, and procedures, including Associate meal and break period policies
• Participates in safety awareness maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong organizational skills with attention to detail
• Physical stamina to perform cleaning tasks and run floor buffer and scrubber
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Strong communication skills: verbal and written. Listens and responds appropriately
• Capable of lifting heavy objects with or without reasonable accommodation
• Standout colleague, working effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 10300 Main St

Location: USA TJ Maxx Store 0228 Fairfax VA

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.