Engineering Structures Impact Factor 2025 Jobs in Wyncote, PA
458 positions found — Page 8
Insurance Sales Specialist – (Remote & In-Person Opportunity)
Take Control of Your Career Today
We are looking for motivated, disciplined and goal-driven individuals to join our high-performing insurance sales team! Whether you’re an experienced sales professional or looking for a rewarding career change, we provide everything you need to succeed—leads, training, mentorship, and an unmatched commission structure.
Why Join Us?
No Cold Calling – Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Flexible Schedule – Work remotely, in person, or a combination of both. You decide!
Unlimited Earning Potential – Competitive compensation with the most attractive commission and bonus structure in the industry and residual income on renewals.
Comprehensive Training – We provide the tools, scripts, and mentorship to help you close deals quickly as well as a supportive team environment with access to seasoned mentors.
Career Growth – Advancement opportunities based on performance, not tenure.
What You’ll Do:
Get Licensed!- Must have or be willing to obtain a life insurance license (we provide guidance and support to help you get licensed).
Meet with Clients – Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Present Tailored Solutions – Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products.
Close Sales & Earn Big – Guide clients through the application process and celebrate each win!
Build Long-Term Relationships – Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Stay Informed – Stay up to date on industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
What You Need to Succeed:
Strong communication and persuasive sales skills
Self-motivated and goal-oriented mindset
Ability to work independently and manage your own schedule
No experience required – we’ll help you get licensed if you’re not already!
Valid driver’s license & reliable transportation (for in-person meetings)
Compensation & Perks:
High commission structure with monthly bonuses
Residual income paid annually on policy renewals
Comprehensive training and continuous professional development.
Fast-track promotion opportunities
Job Title: QC Lead Investigator/Event Owner (Laboratory Equipment)
Location: Philadelphia PA 19104 (Onsite)
Position Type: Contract / Consultant
Hours requirement: 8 to 5; may need to have some flexibility to work earlier/late as needed
The Quality Control (QC) team is seeking a laboratory equipment lead investigator. The position is responsible for conducting comprehensive investigations, deviations, change controls and CAPAs for the Quality Control Department in accordance with cGMPs, international regulations, and companies procedures focused on QC Laboratory Equipment.
The individual in the role will be responsible for, but not limited to, the following tasks:
● Collaborating with QC, Lab Systems Engineers, and Quality Assurance to conduct comprehensive laboratory equipment investigations, deviations, quality incidents, change controls, and CAPAs while ensuring timely completion.
● Support implementation of relevant corrective and preventive actions.
● System administrator of QC Lab Equipment
● Perform risk and impact assessments for QC Operations as assigned by Functional Manager
● Supporting QC and GxP Systems in regulatory inspections, as assigned by Functional Manager.
● Maintain good documentation practices.
● Comply with all SOPs, policies, and laboratory safety procedures.
This position requires good written and verbal communication skills and the ability to work effectively in a team environment is a must.
Job Function and Description
● Conduct comprehensive laboratory equipment investigations, deviations,cquality incidents
● Identify and implement Corrective and Preventative Actions (CAPAs)
● Write and manage change controls for the implementation of new laboratory equipment, systems, and software.
● Perform laboratory system administrator actions such as user account creation, template creation, method locking, etc.
● Collaborating with QC, Lab Systems Engineers, and Quality Assurance
● Use of Lab Equipment/Systems/Software (Empower, Qx Manager, LabX, Softmax, qPCR, etc)
● Update SOPs, Protocols, supporting documents as needed.
Education and Experience Requirements
● Bachelor’s degree in a scientific, engineering, or quality-related field (or equivalent experience).
● Proven experience in Quality Control, Quality Assurance, or a related role in manufacturing or regulated industries.
● Preferred experience with Lab Equipment/Systems/Software (Empower, Qx Manager, LabX, Softmax, qPCR, etc)
Key Skills, Abilities, and Competencies
● Strong knowledge of quality standards, regulations, and processes (e.g., FDA, ISO, GMP).
● Experience with root cause analysis techniques such as 5 Whys, Fishbone diagrams, and FMEA.
● Proficiency in Veeva Vault QMS
● Experience in technical writing.
● Excellent problem-solving and analytical skills.
● Proficient in maintaining detailed, accurate, and organized documentation.
● Strong verbal and written communication skills, with the ability to communicate effectively at all organizational levels.
● Ability to work collaboratively with cross-functional teams.
Complexity and Problem Solving
● Discuss investigational findings and/or root cause with senior members of team and refer to SOPs/policies for guidance.
● Exercise judgment within defined procedures and practices to determine appropriate action.
● Must be comfortable in the fast-paced, biotech environment and interact with multi-disciplinary teams Internal and External Contacts
● Quality Control (QC) Team Members
● GxP Systems Team Members
● Quality Assurance (QA)
● Information Technology (IT)
● Cross-functional Team Members across Analytical Development and Technical Development organizations
Other Job Requirements
● Position is an office-based role with lab-based activities and therefore requires the candidate to be on site the majority (?80%) of time and to wear PPE as required by lab SOPs.
Supply Chain & Project Coordinator- US Healthcare BU
Key Responsibilities
Procurement
- Issue purchase orders for materials and components based on production requirements and Bills of Materials (BOMs).
- Obtain supplier quotations and support vendor selection based on cost, quality, and delivery performance.
- Track open purchase orders and follow up with suppliers to ensure on-time delivery.
- Maintain purchasing records and transactions within Microsoft Dynamics 365 Business Central.
- Support cost reduction initiatives and supplier performance improvement.
Production Support
- Review material availability for upcoming production jobs.
- Assist with preparation and release of job travelers, work orders, and production documentation.
- Coordinate with warehouse personnel to ensure materials are picked and staged for production.
- Communicate potential material shortages or delivery delays to production teams.
- Work closely with production and warehouse teams on the shop floor to verify material availability and resolve shortages.
- Take ownership of material availability for assigned production orders to ensure manufacturing schedules are not impacted by supply chain issues.
Inventory Control
- Monitor inventory levels and support reorder planning to prevent shortages.
- Maintain accurate inventory transactions within Microsoft Dynamics 365 Business Central.
- Assist with cycle counting and inventory reconciliation.
- Investigate inventory discrepancies and coordinate corrective actions.
- Support efforts to reduce excess or obsolete inventory and improve inventory turnover.
Project Coordination
- Coordinate end to end delivery of small-scale containment equipment, Pass Boxes, Glassware hoods, Ventilated Balance Enclosures.
- Serve as day-day contact for clients providing regular project status updates
- Review and submit documentation, General Arrangements, Factory Acceptance Tests.
- Participate in lessons learned reviews at project close-out and contribute to the knowledge base
Qualifications
Education
Bachelor’s degree in Supply Chain Management, Business, Engineering, Accounting or related field preferred.
Associate degree with relevant experience may be considered.
Experience
1–4 years of experience in purchasing, supply chain, manufacturing, or inventory control preferred.
Skills
- Familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems.
- Proficiency in Microsoft Excel and Microsoft Office tools, Microsoft Project (preferred).
- Understanding of Bills of Materials (BOMs), purchasing processes, and inventory management.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a manufacturing environment.
Must Haves:
- Bachelor of Science degree in Environmental Science, Engineering, Biology, Geology, or Earth Sciences
- Professional license, professional registration, and/or certification (PE, PG, CHMM, CSP, CIH, etc.)
- 15+ years of environmental services and both personnel and client management experience
- Demonstrated experience working in a highly collaborative, team-based environment
- Strong oral and written communications skills with experience in client coordination and communications
- Ability to manage direct work and work by others against schedules and established budgets
Plusses:
- Experience with telecommunications or communications-infrastructure projects.
- Experience managing or supporting projects exceeding $50M.
- Knowledge of scheduling and proficiency with Primavera P6.
- Project Management Professional (PMP) certification.
D2D:
As a Senior Manager, you will identify and deliver multi-discipline projects/tasks supporting public and private-sector client projects.
- Direct, lead, and implement concurrent environmental services projects/tasks
- Assist in identifying and capturing work for requiring environmental services
- Possess a firm understanding of governing Federal and State regulations, standards, and guidance such as OSHA, ASTM standards, state DOT clearances/permits, etc.
- Assess and interpret data, analyzes, reports/communicates alternatives and potential impacts to colleagues, clients, and stakeholders
- Develop project budgets and track various metrics
- Collaborate with others to prepare technical reports/memoranda offering solutions to client projects
- Serve as liaison between clients and firm
- Manage and mentor staff throughout our organization
- Participate in group planning, budgeting, and strategic planning
- Lead/participate in proposal and marketing efforts and client management
Philadelphia, PA – Seeking Emergency Medicine Physicians
Join the Physician Partnership Where You Can Increase Your Impact
Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Seeking Board Eligible/Certified Emergency Medicine physicians.
- Current PA state license is a plus.
The Practice
Nazareth Hospital – Philadelphia, Pennsylvania
- 82 staffed beds, including 34 Emergency Department (ED) beds
- Annual patient volume of approximately 49,500 with a 14% admission rate
- Epic Systems EMR available
- Community-based hospital offering a welcoming environment with a diverse patient population.
The Community
- Philadelphia, Pennsylvania is a vibrant and historic city that offers an exceptional quality of life, making it a fantastic place to work and call home.
- Known as the birthplace of American independence, the city features iconic landmarks like the Liberty Bell, Independence Hall, and the Philadelphia Museum of Art.
- Philadelphia offers a rich cultural scene with renowned theaters, world-class dining, and charming neighborhoods each with their own unique flair.
- Its location in the Northeast corridor provides easy access to New York City, Washington, D.C., and the Jersey Shore.
- Residents enjoy four distinct seasons—colorful autumns, snowy winters, blossoming springs, and warm summers—perfect for year-round events and activities.
- The city boasts a passionate sports culture with major league teams like the NFL’s Eagles, NBA’s 76ers, NHL’s Flyers, and MLB’s Phillies, creating an electric atmosphere that brings the community together.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior Health Plan Options
- Dental, Vision, HSA, life and AD&D coverage, and more
- Partnership models allows a K-1 status pay structure, allowing high tax deductions
- Extraordinary 401K Plan with high tax reduction and faster balance growth
- Eligible to receive an Annual Profit Distribution/yearly cash bonus
- EAP and travel assistance included
- Student loan refinancing discounts
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Visa status applicants benefits vary. Please speak to a recruiter for more details.
Applicants only. No agencies please.
*Lead, guide and direct the clinical operations of the nursing units on assigned shift including ensuring compliance with policies and procedures, practice standards and regulations.*Facilitate the implementation of the care delivery model and processes, mentoring staff, along with coordination and communication with other departments.*Collaborate with the Director of Nursing to maintain adequate nursing staff to provide safe, 24/7 nursing care with an emphasis on limiting use of overtime and agency personnel.*Participate in staff recruitment, new hire orientation and make recommendations for employee promotions, transfers, and terminations. Qualifications: *Must be a graduate of an accredited school of nursing, college, or university; BSN preferred.*Current Registered Nurse licensure by the State Board of Nursing Benefits:
*Variable compensation plans
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
*Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
*On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
We also offer several voluntary insurances such as:
*Pet Insurance
*Term and Whole Life Insurance
*Short-term Disability
*Hospital Indemnity
*Personal Accident
*Critical Illness
*Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Posted Salary Range: USD $40.00 - USD $45.00 /Hr.
Springfield Behavioral of Pennsylvania, part of the Optum family of businesses, is seeking a Licensed Behavioral Health Clinician to join our team in Trevose, PA. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.
As a Licensed Clinical Therapist, you will treat a wide variety of mental health conditions that reflect the needs of our diverse patient population. We offer a variety of solutions that meet the unique needs of our workforce and the patients they serve. From clinical operations such as credentialing to business operations such as contracting, we provide organizational support that allows our providers to focus on what matters - providing care.
Primary Responsibilities:
- Screen and assess patients for common mental health and substance abuse disorders
- Provide treatment for mental health conditions using various approaches including cognitive behavioral therapy, dialectical behavioral therapy, and other evidence-based methods
- Systematically track treatment response and monitor patients for changes in clinical symptoms and treatment side effects or complications
- Maintain accurate and up-to-date electronic medical records and clinical documentation, ensuring compliance with all regulatory requirements
- Participate in our patient growth strategy by providing a profile for online directories and other marketing efforts
We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:
- Competitive hourly pay & uncapped productivity incentives
- Flexible work models & paid time off when you need it
- Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
- Professional development with continuing education (CE) reimbursement and dedicated learning time to advance your career
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Master's degree in psychology, social work, or a related counseling field
- Clear, active and unrestricted license (LCSW, LMFT, or LPC) in the state of practice
Preferred Qualifications:
- 2+ years of professional experience post master's degree providing behavioral health services
- Experience providing direct psychotherapy services to individuals and families
- Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
- Proven ability to work both independently and collaboratively with equal effectiveness
Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.
Pay Range: $69,100 - $103,800 annual total cash target pay
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
ChenMed, a physician-led and mission-driven, primary care organization, is currently one of the most successful full-risk Medicare Advantage providers in the nation and has a vision to be America's leading primary care provider, transforming care of the neediest population. Our mission is to honor seniors with affordable VIP care that delivers better health. In order to achieve our vision and deliver our mission, we need the best primary care providers that are seeking to fulfill purpose and personal opportunity and join the ChenMed family. The Primary Care Physician (PCP) in our organization demonstrates: • Accountability for outcomes: The PCP demonstrates accountability for outcomes, strong clinical care, and cost-effectiveness for each patient in their panel of up to 450 patients. They understand that they can strongly influence the patient's outcomes by building a trusting relationship and helping them change behaviors.• Coaching for health: The PCP acts as a health coach, rather than just a consultant for sickness, by helping patients set short and long-term health goals, partners with the patient to work toward the goals, and frequently follows up on those goals on the path to improved health for their patients.
• Simplifying for action: The PCP simplifies and prioritizes appropriately so that behavior change is more actionable, both for the patient in helping them achieve their goals, and when leading their care teams towards their performance goals. We are an outcomes-focused, value-based organization and for their panel of patients, the following metrics are regularly measured to help PCP's become successful and reach partnership status: patient admissions/thousand, using between 18-21 appointment slots per day (each new patient count for 2 slots, follow-up patients 1 slot), CGCAHPS (patient experience), clinical gaps closures, and medical cost measures. Each PCP will have goals for these metrics and will be expected to work towards those targets with their center and market leadership as well as their care teams. Culture is very important in the medical centers and because PCP's are leaders in our organization and centers, they are expected to help champion a positive culture of love, accountability, and passion along with center leadership.
The PCP will be required to demonstrate the ability to function both independently and in collaboration with other health care professionals. The PCP will work closely with the applicable managers and medical directors to ensure compliance with guidelines along with participating in risk and quality management programs, clinical meetings and other meetings as required that promote patient health and company goals.
The PCP will adhere to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance, and policies and procedures.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- The PCP independently provides care for patients with acute and chronic illnesses encountered in the older adult patient.
- The PCP will take full accountability for patient care and outcomes and will appropriately seek consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient.
- It is expected that the PCP will engage with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not).
- The PCP is responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs.
- The PCP leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office.
- For patients that are unable to come to the office—in hospital, SNF, LTC or homebound, PCP will engage with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market.
- PCP will have an active role in the management of their center and will help cover for other providers who may be out for various reasons. It is also expected that each PCP will take an active role as needed in recruiting patients for the center and additional providers for the company.
- Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS & ABILITIES:
Competencies for Success
- Availability and Accessibility for patients to build trust from their patients. It is expected that PCP's will make themselves as available to their patients as possible by being open and available for walk-in visits and answering phone calls and messages in a timely manner.
- Service Orientation — PCP's provide care that they would want for a family member or for themselves to each patient at every interaction.
- Evidence Based Medicine — The PCP remains updated on evidence-based medicine, but also recognizes that factors outside of traditional medicine, like lifestyle and nutrition, have a large impact on patient health outcomes. The PCP stays up to date on clinical, nutritional, and lifestyle-based interventions to improve outcomes.
- Physician Leadership is integral to good healthcare, so the PCP must be willing to continuously work to develop and improve leadership skills for the benefit of one's patients, their team, their center and the company .
- Quality — Our patients deserve the highest quality of care. This requires a willingness to work with the care teams towards achieving high quality outcomes and quality measures. At the same time, PCPs will always be looking for ways to continuously and systematically improve their practice of medicine and the operations of their center.
- Influence — PCP's must competently and compassionately influence their patients, their teams, and themselves to achieve the best outcomes.
- Self-Care — A PCP can take the best care for their patients when they are adequately caring for themselves. That means physically, mentally, socially and spiritually. Physician wellness is important for sustainability and promoting the health of physicians, staff, and patients.
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software as used in the company
- Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes.
- Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application.
- This job requires use and exercise of independent judgment
EDUCATION AND EXPERIENCE CRITERIA:
- MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required
- Must be able to obtain a State Medical License or already have a current, active State Medical License for the state(s) in which he/she will be working
- Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred. Board Eligibility is required
- Once Board certified, PCP will maintain board certification in their specialty by doing necessary MOC, CME and/or retaking board exams as required
- Must have a current DEA number for schedule II-V controlled substances
- Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.
PAY RANGE:
$214,700 - $306,714 SalaryEMPLOYEE BENEFITS
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-OnsiteIt's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Remote working/work at home options are available for this role.
Folk ArtsCultural Treasures Charter School (FACTS) is a nationally recognized, mission-driven K8 public charter school rooted in the rich cultural heritage and activism of Philadelphia's Chinatown, immigrant and refugee communities. Founded on the belief that education is most powerful when it honors students' identities, strengthens community, and inspires democratic participation, FACTS integrates rigorous academics with a pioneering folk-arts-infused curriculum designed to nurture curiosity, confidence, and cultural pride. The school is known for its deep commitment to serving multilingual learners, its longstanding partnerships with artist-educators and cultural organizations, and its unwavering focus on equity, inclusion, and whole-child learning. With a diverse student body, a talented and dedicated staff, and a vibrant community legacy, FACTS stands as a model for how schools can celebrate culture, ignite joy of learning, and empower young people to thrive as compassionate, engaged citizens.
FACTS is actively planning for a possible move to a new building and the addition of a third cohort in grades K8. While final timelines are still being confirmed, the next Executive Director will be responsible for preparing the school for this evolutionstrengthening systems, supporting staff through change, and preserving the school's close-knit community culture as enrollment and operations grow.
This is an extraordinary moment for a visionary, community-centered leader to guide one of Philadelphia's most beloved and mission-driven public charter schools into its next chapter. FACTS stands at the intersection of cultural celebration, academic excellence, and social justiceoffering a rare opportunity to steward a model that seamlessly blends rigorous learning with the power of folk arts, identity, and community.
As the Executive Director, you will partner with a talented Principal, a committed staff, and a deeply invested community to strengthen what makes FACTS exceptional while guiding the school toward future growth, sustainability, and impact. You will bring strategic clarity, equity-centered leadership, and a collaborative spirit to advance FACTS' mission, support and develop its people, and ensure strong organizational systems that allow students and educators to thrive.
This opportunity is ideal for a leader who believes that schools can be joyful, inclusive, culturally rich spacesand who is ready to champion that vision with authenticity, humility, and boldness. You will have the chance to amplify FACTS' voice across Philadelphia, deepen partnerships with families and community organizations, and ensure that resources, operations, and relationships all align to the school's powerful mission.
If you are energized by community-rooted education, aspire to build a more just and equitable world that honors family and culture, and eager to build on a strong foundation while shaping what's possible alongside students, families, and staff, this role offers the chance to make a lasting difference for generations of children, families, and educators.
Key Responsibilities of the Executive Director Include:- Champion and embody FACTS' missiongrounded in folk arts, academic excellence, and social justiceacross all programs and decisions, fostering a culture of curiosity and critical thinking.
- Protect and strengthen the founding vision while guiding the school toward its next chapter; ensure all initiatives reflect the school's commitment to joyful, rigorous, identity affirming education.
- Model transparency, integrity, and consistency in decision-making; serve as the primary ambassador for FACTS' values and purpose.
- Lead with deep cultural competence and humility; foster an inclusive, anti-racist and anti-bias culture that honors the diverse racial, cultural, and linguistic identities of students, staff, and families.
- Monitor systems for bias to ensure that multilingual learners and historically marginalized students receive the resources and supports they need to thrive.
- Build an environment where multiple truths are held, difficult conversations are navigated with compassion, and the whole community feels valued and respected.
- Build, coach, and retain a mission-aligned team grounded in shared accountability, collaboration, and continuous growth.
- Share leadership through listening, synthesizing, collaboration, and transparent communication; cultivate a strong, trust-based adult culture that reflects FACTS' values.
- Oversee human resources strategy including hiring, onboarding, staff evaluation, labor relations, and professional development opportunities that support staff flourishing and retention.
- Ensure the school has strong systems, structures, routines, and aligned goals that support effective teaching, learning, schoolwide coordination, and compliance with state and federal requirements.
- Provide strategic oversight and support for all non-instructional operations, ensuring strong systems, effective coordination, and smooth day-to-day functioning across areas such as facilities, technology, student services, and administrative operations.
- Build and maintain cross-functional alignment across teams and divisions while balancing continuity with thoughtful improvement.
- Lead adaptive, mission-aligned change that honors FACTS' history and culture while preparing the school for future needs.
- Communicate with clarity, transparency, and consistency during transitions; bring stakeholders along through thoughtful engagement and collaborative planning.
- Anticipate challenges, respond to evolving external conditions, and adjust strategy while staying grounded in FACTS' values and long-term goals.
- Serve as FACTS' primary public ambassadorstrengthening relationships with families, neighborhood partners, Asian American communities, immigrant and refugee communities, and other stakeholders who have historically built and supported FACTS.
- Build reciprocal partnerships with community organizations, cultural institutions, and local leaders that enhance student experiences and strengthen FACTS' identity.
- Represent FACTS with authorizers, funders, civic leaders, and the broader charter school sector; elevate the school's visibility and reputation through clear, culturally responsive communication.
- Steward FACTS' financial health, ensuring that budgets, forecasts, and resource allocations align to strategy and long-term sustainability.
- Provide strategic oversight and partnership to the Board and team in cultivating major gifts, government funding, and foundation support.
- Serve as a credible storyteller who connects FACTS' mission and impact to philanthropic partners; ensure financial practices reflect responsibility, transparency, and equity.
- Successfully oversee the transition to the new school building and expansion. Provide strategic oversight of the planning, coordination, and execution of the move to a new facilityincluding staff hiring, student recruitment, and operational readinesswhile maintaining stability, continuity, and a strong sense of community across FACTS.
- Launch and lead a collaborative strategic planning process. Engage the Board, staff, families, students, and community partners in developing a multi-year strategic plan that reflects FACTS' mission, growth, and future aspirations.
- Manage teacher union negotiations and contract development. Partner with the Board and relevant stakeholders to lead the negotiations and establish a new union contract that supports the school's mission, values, and long-term organizational health.