Engineering Structures Elsevier Jobs in Richmond

Senior Business Process Analyst

12-Month Contract-to-Hire

Hybrid Onsite (3 days onsite, 2 days remote)

Our Utility Client's System Operations Engineering department is seeking a motivated individual to support the Company’s evolving transmission grid and assist with the industry leading projects we have in progress. Our team is seeking a Senior Business Process Analyst to assist the growing team.

The System Operations Engineering team supports our client's System Operators by maintaining and updating our Energy Management System (EMS). The is a complex software system that receives hundreds of thousands of measurements from substations within a territory and neighboring utilities, makes them available to the System Operators in a variety of views, and performs complex calculations on this data for many different purposes, such as ‘what-if’ scenarios (called Contingency Analysis). This team is also in the midst of two multi-year projects; one of which including partnering with a vendor to build a state-of-the-art synchrophasor-bases EMS as well as upgrading our current EMS.

The BPA will work with the team and leadership, assisting with administrative and general business activities and processes. You will learn our existing processes and workflows within the team, helping to document and improve them, help design and maintain onboarding and training programs, assist with tracking and monitoring metrics, help offload administrative burden, and improve coordination amongst cross-functional teams.

Required Knowledge, Skills, Abilities & Experience

Qualifications:

• 4+ years experience in a Business Process Analyst, Process Improvement, or related role.
• Strong oral and written communication skills.
• Time management skills with the ability to independently plan and organize work assignments.
• Experience with Data Visualization tools (preferably Power BI)
• Ability to analyze and synthesize large data sets - Python (Pandas), SQL, Excel, Access
• SharePoint experience is a plus
• Ability to think analytically and solve complex problems, translate data into insights and actionable process enhancements.
• Project Management experience working with large, cross-functional teams, implementing process improvements, and effective change management practices.
• High Technical Literacy and proficiency with standard Office applications and data analysis tools.

Higher priority will be given to candidates who:

• A Bachelor’s degree in business administration, computer science, or a related field.
• Demonstrate additional technical abilities, such as familiarity with databases and SQL or doing data analytics programmatically, such as in Python

Job Activities may include:

• Work with our team as we perform Job Task Analyses (JTA), documenting and mapping current processes, developing job aids and procedures.
• Lead development/improvement of our onboarding and training programs.
• Coordinate development of training resources (documents, videos, presentations) to be used within the team.
• Help build and maintain group’s SharePoint and Wiki site, storing team information, job aids, certain schedules, etc.
• Assist leadership and individual contributors, as needed, with administrative tasks such as scheduling meetings, submitting background check requests, submitting IT Requests, submitting Access requests, processing invoices, submitting Purchase Orders or Change Orders, etc.

Education Requirements

• High School diploma or equivalent required.
• A Bachelor’s degree in business administration, computer science, or a related field is preferred.

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

What We Are Looking For:

CoStar is seeking a Senior Product Manager to continue our momentum of rapid growth. In this role, you will spearhead the development of the product roadmap and delivery of new product features and enhancements across our suite of Leasing Products. This includes defining and documenting user stories, writing & reviewing acceptance criteria, development resource management, and scheduling. You'll also be responsible for user testing, working with our Marketing team to develop collateral and other materials for product launch, and executing thoughtful roll-out strategies. This position is an exciting opportunity for the right person to join a great team serving an exciting, evolving industry as part of a leading global organization.

This position is located in Richmond, VA and is in office Monday through Friday.

RESPONSIBILITIES:

• Organize user testing, collect feedback and organize into actionable development priorities.
• Plan & execute product/feature deployments to our large subscriber base.
• Use customer data & usage analytics to inform product opportunities and evaluate results.
• Leveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions.
• Take ownership of the product road map from inception through to release of new features and enhancements.
• Drive product releases in a fast-paced Agile software development environment. This includes writing user stories (requirements), prioritizing releases, maintaining a product roadmap and backlog, and creating release notes.
• Work closely with senior executives, UI design, engineering, QA, marketing and sales to strategize, plan, and build products and plans that meet aggressive expectations on usage and revenue.
• Understand and analyze customer needs and communicate those needs to other team members to build key use cases.
• Organize user testing, collect feedback and organize into actionable development priorities.
• Plan & execute product / feature deployments to our large subscriber base.
• Use customer data & usage analytics to inform product opportunities and evaluate results.

BASIC REQUIREMENTS:

• Bachelor's degree from an accredited, not-for-profit University or College.
• 8+ years of Product Management or Leasing experience with a proven track record delivering industry leading products and solutions.
• Operational experience in the Commercial Real Estate space.
• Familiarity with the needs and demands of those working in commercial real estate.
• Dedication to understanding user needs through research, feedback, and data analysis, with a focus on delivering solutions that provide value and enhance the user experience.
• Proven ability to collaborate effectively with -functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and adoption.
• Experience managing sprint schedules and resources in an agile-scrum development environment.
• Excellent interpersonal, communication, and presentation skills.
• Experience shaping & executing product or data strategy for a SaaS information product, real estate products or similar product presenting business information, reporting and analytics.
• Action-oriented self-starter who can set strategy/business plan and drive execution with a "roll up the sleeves" approach.
• Deeply analytical with an ability to process data in order to make decisions; someone with a bias to being in the weeds and digging into every component of the business.
• Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.
• Articulate and clear communicator who can successfully communicate across all levels within the organization, including the executive team, clients, and external stakeholders.
• High-horsepower individual with a track record of learning new industries quickly, when necessary.
• A track record of commitment to prior employers.

WHAT'S IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position.

#LI-NH1

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Smith Garage Equipment, Inc., a leading distributor of automotive service equipment and #1 U.S. Distributor of Hunter Engineering Products since 2017, seeks a sales representative for our Eastern Virginia Territory.

Smith Garage Equipment Sales Representatives are independent contractors who sell premium HUNTER®, Challenger Lifts, Champion, and many other lines of branded equipment to car dealerships and other vehicle service establishments. This position requires superior relationship-based sales skills in addition to strong communication, organization, and demonstration skills.

The ideal candidate will have experience selling expensive, feature-rich capital equipment to independent businesses. Automotive background a plus.

Please check out our website at .

The ideal candidate will oversee the company's operations in a particular region. They will ensure that operations run smoothly and that target goals and revenues are met. This candidate will partner with Hunter Engineering Manufacturer Representatives to build relationships with customers throughout a territory and generate new leads for business.

SUMMARY

Develop and maintain high quality client relations through sales, project management and personnel management. Ensure that air quality and multimedia projects are completed correctly, on time and budget, and that quality projects are made available for the assigned team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitor, verify, and ensure the technical accuracy and quality of project related work.
2. Guide staff in manner that allows for efficient progress and timely completion of consulting projects within the established budget.
3. Coordinate efforts of project team to ensure timely completion of project, invoicing review, and maintaining project budgets.
4. Maintain business development relationships through sales calls and professional networking.
5. Promote client stewardship by being attentive to the needs of existing clients and by encouraging consultant staff to look for business opportunities with clients.
6. Develop sales proposals for existing and prospective clients.
7. Identify new marketing opportunities and assist business development staff with appropriate literature development, communication, and follow-up.
8. Attend and present papers at conferences, and prepare regulatory updates and present luncheon seminars.
9. Communicate with staff the decisions/goals of management so that the staff can help adhere to company goals while meeting personal goals.
10. Ensure proper utilization and billing of consulting staff.
11. Monitor and evaluate employees' performance of goals and performance standards continuously.

(The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.)

SUPERVISORY RESPONSIBILITIES

Directly supervises 1-3 employees in Environmental Consulting. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. S.) in Chemical, Mechanical, Environmental/Civil Engineering, and or related Atmospheric/Environmental Science from four-year college or university; and at least two to four years related experience and/or training; or equivalent combination of education and experience. Must have regulatory, industry, and technical knowledge relating to permit applicability, emission inventories, air dispersion modeling, and federal and state permitting requirements. Multimedia (waste and water) permitting and compliance are preferred.

Must have computer literacy, including basic programming word processing, spreadsheet skills, and knowledge of Microsoft office software package.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use their hands; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee is regularly required to work for long periods of time at a PC. The employee must regularly lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

This position will be the subject matter expert on all platforms that fall into category of CarMax’s® assets to ensure the protection, integrity and confidentiality of customer, vendor, employee, and business information in compliance with organization policies and standards utilizing current information security technology disciplines and industry standards. This is a unique opportunity at a Fortune 500 company and national brand to expand and develop skills beyond current endpoint or network focus to a broader skill and toolset in the security program. This opportunity provides the ability to both lead implementation and improvements while also providing the opportunity for hands-on operation across the full suite of security capabilities. The Cybersecurity Engineer performs all network and endpoint security activities necessary to ensure the safety of information systems assets and protects systems from intentional and inadvertent access or destruction under limited direction. This role interfaces with application, infrastructure, and network operations teams and develops the necessary procedures to maintain security and educates the user community. The Cybersecurity Engineer also provides metrics, status reports, and audit results for key stakeholders while driving improvements and program maturity.

Essential Responsibilities:

• Desire to keep current with technology and client industry
• Implement, develop, operate, and improve Cybersecurity solutions
• Provide functional and technical expertise on projects that require Cybersecurity services
• Gather information from the business and IT department to develop security-related processes and procedures to continuously improve the security posture of CarMax
• Assist in driving tasks and projects to successful completion through effective project management, customer interaction, and IT coordination
• Effectively triage support problems and respond with the appropriate level of urgency
• Participate in a 24x7 on-call rotation as scheduled, and the ability to perform after hours support as needed

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Qualifications:

• Network security technologies: Firewalls, Proxies, Network Access Controls, Intrusion Detection, Intrusion Prevention, Routing
• Familiarity with identity concepts (Authentication, Authorization, and Governance), Data Loss Prevention, Secure coding and configuration standards
• Functional proficiency with at least one coding or scripting language: PowerShell, Python, Java, JavaScript , etc
• Windows server and Linux Operating Systems
• Cloud technology (SaaS, IaaS, PaaS)
• Excellent analytical, troubleshooting, and problem-solving skills and performs well in high pressure or stressful situations
• Excellent organization and time management skills
• Excellent communication skills to include, but not limited to, verbal and written communication; delivering organized presentations; able to tailor message to the audience; and facilitate group discussions with diplomacy and seek diverse opinions
• Ability to effectively estimate the efforts of others and the impact required to accomplish requested tasks/projects

EDUCATION and/or EXPERIENCE:

• 1-5 years of experience in information security operations
• Bachelor’s Degree in Computer Science, Engineering, Cybersecurity, or a related field or equivalent alternative education, skills, and/or practical experience is required.
• Certifications: CISSP, CISA, Security+, CCNA or CCNP Security preferred

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people's lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.

Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at work at AdvanSix?

• We provide benefits that are industry competitive and focused on employee well-being

• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program

• Tuition reimbursement for continued education, certifications, training, and development

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Position Summary

The Workforce Readiness Manager is responsible for ensuring the organization has the adequate skills and capabilities to meet the short-term and long-term goals of the site. The Workforce Readiness Manager will partner with site leadership and human resources to ensure operational stability by accelerating operator progression resulting in a talent pipeline of experienced operators and own the overall training and developments plan for the site.

Primary Functions & Essential Responsibilities

Lead the overall training and learning strategy for the Chesterfield site and develop training programs for employees designed to give employees the knowledge and capability to meet the specific organizational goals efficiently and effectively.

Plans & Aligns

• Develop a strategy to mitigate risk to both short and long-term operational stability by accelerating operator training progression by reducing the cycle time around operators becoming fully qualified
• Operate with a continuous improvement mindset to elevate current training processes and materials to enhance operating knowledge and the cause and effect/troubleshooting components of each role within an operations area.
• Evaluate the skills of the current workforce and leverage data and 80/20 principles to identify and prioritize efforts ensuring appropriate resourcing and efforts to address critical skills/qualifications gaps
• Develop and standardize training and progression KPIs for the site designed to monitor progress and results
• Ensure appropriate plans are in place to ensure the site has the necessary skills in order to meet long-term growth goals
• Manage the overall learning plan for the site and partner with site and functional leaders to effectively manage internal and regulatory requirements

Change Leadership and Innovation

• Drive continuous improvement efforts around training and development by leveraging appropriate technology and lean practices to accelerate efforts
• Identify and advance opportunities for labor efficiency through leveraging third-parties, industry partners, local/state organizations, college/schools, etc. to build capabilities and scale
• Provide coaching and expertise around training methodology and adult learning in order to mentor and develop trainers/leaders
• Partner with Human Resources and site leadership to identify and advance automation and efficiency opportunities around human capital aligned to long-term organizational objectives

Leadership, Team & Culture

• Direct the work, development and performance of the Chesterfield Hourly Training Leader and Area Trainers
• Drive consistency in training and expectations across the site and work groups to ensure a learning culture and accountability for outcomes
• Support a strong safety awareness culture through appropriate training and development with emphasis on maturing hazard recognition improvements in partnership with HS&E and site leadership
• Oversee, facilitate, and ensure effective writing and development of qualification requirements for all hourly work groups
• Provide leadership for the employee qualification/progression evaluation and testing processes
• In partnership with Human Resources oversee the successful execution and coordination of New Hire Orientation Training
• Manage the overall site training and development budget as well as any training grant applications and administration

Basic Qualifications:

• Bachelor's degree in Engineering, Human Resources, Organizational Development, or Instructional Technology
• 10+ years of experience in Chemical Manufacturing with experience in training/learning curriculum design and development
• 5+ years of experience in a supervisory/leadership role
• Six Sigma Greenbelt (or Blackbelt) certification or equivalent experience implementing productivity / continuous improvement projects

Additional Qualifications:

• Experience in the management of projects, troubleshooting, team building, financial budgets and overall leadership
• Working knowledge of Process Safety Management, ISO9001 Quality Management, and general OSHA Safety guidelines preferred
• Strong presentation skills preferred
• Experience with technical writing preferred
• Experience in organizational development strongly preferred

The expected base pay for this position is $118,800 - $178,200

• ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• Functions independently as a primary care practitioner as part of a patient care team.
• Independently assesses acute and non-acute clinical problems.
• Performs and documents physical assessments and patient histories, analyzes trends in patient conditions, and develops, documents and implements a patient management plan in response to the data obtained. This also includes assisting in the development of the plan of care in addition to providing appropriate patient/ family/significant other counseling and education.
• Plans patient care based on in-depth knowledge of the specific patient population and/ or protocol, anticipating and identifying physiological and/ or psychological problems commonly encountered including the consideration of the patient's cultural background, level of understanding, personality and support systems. Serves as patient advocate.
• Patient management includes the following: 1) writing admission, transfer and discharge orders; 2) ordering and interpreting appropriate laboratory and diagnostic studies: 3) ordering of appropriate medication and treatments; 4) referring patients for consultation when indicated i.e. dermatology, neurology, ophthalmology, endocrine, surgery, intensive care, infectious disease, hematology, psychiatry, social service, dietary, etc.;5) Documentation through in-depth progress notes and summaries.
• Participates in patient care rounds and conferences. Communicates patient management strategies to members of the patient care team.
• Collaborates with members of the multidisciplinary team to ensure that patient management strategies are successful in meeting patient care needs.
• Recognizes situations which require the immediate attention and initiates life-saving procedures when necessary.
• Uses advanced communication skills to problem solve complex situations and to improve processes and service to patients.
• Collaborates with other multidisciplinary team members to analyze and evaluate current systems of health care delivery to identify and implement new practice patterns as appropriate.
• Participates in outside activities that enhance personal and professional growth and development.
• Initiates arrangements and writes orders for discharges and completes appropriate paperwork.
• Works collaboratively with physicians, nurses, PT, social workers, family and key caregivers to transition the patient to a lower level of care as soon as medically appropriate.
• Advocacy & Education-ensuring the patient has an advocate for needed services and any needed education.
• Introduces self to patient/family and explain primary care provider role.
• Facilitates patient/family conferences to review treatment goals, optimize resource utilization, provide family education and identify needs.
• Enhances a collaborative relationship to maximize the patient's/family's ability to make informed decisions re: goals of care, palliative care and hospice.
• Utilization/Financial Management-managing resource utilization and reimbursement for services.
• Facilitates discharge to appropriate level of care and uses preferred providers when additional services are required.

• Critically analyzes data and evidence for improving clinical practice.
• Integrates knowledge from the humanities and sciences.
• Translates research and other forms of knowledge to improve practice processes and outcomes.
• Develops new practice approaches based on the integration of research, theory, and practice knowledge.

• Assumes complex and advanced leadership roles to initiate and guide change.
• Provides leadership to foster collaboration with multiple stakeholders (e.g. patients, community, integrated health care teams, and policy makers) to improve health care.
• Demonstrates leadership that uses critical and reflective thinking.
• Advocates for improved access, quality and cost effective health care.
• Advances practice through the development and implementation of innovations incorporating principles of change.
• Communicates practice knowledge effectively both orally and in writing.
• Participates in professional organizations and activities that influence health outcomes of a population focus.

• Uses best available evidence to continuously improve quality of clinical practice.
• Evaluates the relationships among quality, safety, access, and cost and their influence on health care.
• Evaluates how organizational structure, care processes, financing, marketing and policy decisions impact the quality of health care.
• Applies skills in peer review to promote a culture of excellence.
• Anticipates variations in practice and is proactive in implementing interventions to ensure quality.

• Provides leadership in the translation of new knowledge into practice.
• Generates knowledge from clinical practice to improve practice and patient outcomes.
• Applies clinical investigative skills to improve health outcomes.
• Leads practice inquiry, individually or in partnership with others.
• Disseminates evidence from inquiry to diverse audiences using multiple modalities.
• Analyzes clinical guidelines for individualized application into practice.

• Integrates appropriate technologies for knowledge management to improve health care.
• Translates technical and scientific health information appropriate for various users' needs.
  • Assesses the patient's and caregiver's educational needs to provide effective, personalized health care.
  • Coaches the patient and caregiver for positive behavioral change.
• Demonstrates information literacy skills in complex decision making.
• Contributes to the design of clinical information systems that promote safe, quality and cost effective care.
• Uses technology systems, with ongoing learning and updates, which capture data on variables for the evaluation of primary care.

• Demonstrates an understanding of the interdependence of policy and practice.
• Advocates for ethical policies that promote access, equity, quality, and cost.
• Analyzes ethical, legal, and social factors influencing policy development.
• Contributes in the development of health policy.
• Analyzes the implications of health policy across disciplines.
• Evaluates the impact of globalization on health care policy development.

• MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required
• Current, active MD licensure in State of employment is required
• A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner
• Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan
• Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required
• Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required
• Must have a current DEA number for schedule II-V controlled substances . click apply for full job details

SVP, Head of Operations

Reports to: Chief Executive Officer

New Horizon Bank is seeking an experienced and strategic Head of Operations to lead and modernize our client-facing operational and payments infrastructure.

This role is responsible for delivering best-in-class customer experience with speed, accuracy, and confidence, particularly for complex commercial and institutional relationships, while ensuring scalable, disciplined execution across all deposit and payment platforms.

This is a high-impact leadership opportunity within a fast-growing institution building toward the next stage of scale.

Key Responsibilities

Client & Deposit Operations Leadership

• Lead Deposit Operations and Treasury Management Operations teams
• Deliver white-glove onboarding for complex commercial relationships
• Establish and monitor service-level standards
• Reduce friction between bankers and operations
• Own high-value operational escalations
• Develop performance dashboards and operational KPIs

Payments & Infrastructure Oversight

• Oversee ACH, wire, Zelle, and Real-Time Payments (Clearing House RTP and FedNow)
• Lead implementation and governance of international payment capabilities (including SWIFT and correspondent relationships)
• Ensure payment systems operate with speed, strong controls, and fraud discipline
• Manage correspondent bank relationships and key payment vendors
• Partner with Technology on core system optimization and digital banking enhancements
• Lead operational readiness, testing, and rollout planning for new capabilities

Strategic Deposit & Product Enablement

• Partner with executive leadership to evaluate complex deposit opportunities
• Assess operational scalability and servicing requirements
• Design onboarding and servicing models prior to launch
• Support rollout of new deposit and savings products
• Coordinate closely with Technology and Treasury Management

Trust & Business Line Integration

• Support operational integration of Trust division workflows
• Align deposit and payment processes with fiduciary requirements
• Ensure scalable cross-business servicing models

Risk & Governance

• Maintain strong operational controls
• Reduce exception volume and processing errors
• Own remediation of operational audit findings
• Partner closely with Compliance and Risk leadership

Qualifications

• 10+ years of leadership experience in bank operations, payments, or deposit infrastructure
• Deep knowledge of ACH, wires, real-time payments, and correspondent banking
• Experience scaling a growing institution preferred
• Strong partnership experience with Technology teams and core banking platforms
• Executive presence and ability to advise senior leadership
• Systems thinker with ability to manage complexity

What We’re Looking For

• Calm, structured, and disciplined leader
• Comfortable digesting complex opportunities and providing clear recommendations
• Growth-oriented mindset
• High accountability and low ego
• Ability to build scalable infrastructure without slowing momentum