Engineering Structures Elsevier Impact Factor

A

Digital Content Specialist II (Hybrid)

Salary not disclosed

Chicago, IL, Hybrid 5 days ago

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
Develop copy for the Program Director Portal, including guidance, instructions, and resource content
Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
Work on landing page and member-facing content that supports usability and conversion goals
Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
Ability to translate complex or regulated information into clear, user-centered language
Experience collaborating with product, design, and marketing teams through content contributions
Experience supporting content standards, including voice, tone, and style guidelines
Comfort presenting recommendations and incorporating stakeholder feedback
Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.

Not Specified

A

Sr Manager Customer Success (Hybrid)

🏢 American Medical Association

Salary not disclosed

Chicago, IL, Hybrid 3 days ago

Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
Align service models to account segments and growth opportunities to optimize customer engagement.
Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
Develop business cases to integrate or invest in technologies that support customer scale.
Coordinate cross-functional collaboration to enhance the post-sale customer journey.
Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
Analyze capacity and align resources to support team and individual goals.
Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
7+ years of account management and customer relationship experience with segmented customers across multiple products required.
3+ years of people management experience required.
Previous experience managing customers in a healthcare-related context preferred.
Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
Strong external presence to communicate with customers and stakeholders.
Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.

Not Specified

A

Quality Assurance Analyst II (Hybrid)

🏢 American Medical Association

Salary not disclosed

Chicago, IL, Hybrid 3 days ago

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

Define testing scope by developing comprehensive test
plans
Ensure project timelines for testing are adhered to
Create detailed, reusable test cases and scripts
Ensure test cases cover all functional, performance
and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

Executes manual and
automated testing to ensure all functional requirements are successfully
processed
Re-test existing
features after new code is added to ensure no new defects were introduced
Identify, document, and track software bugs. Collaborate with development team to resolve
issues

Release Readiness and Collaboration

Conduct smoke testing to validate release readiness
Provide testing results, risk assessments, and
recommendations to stakeholders to support release decisions
Participate in Agile ceremonies, such as sprint
planning and code reviews
Provide feedback on testability and potential risks
early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
3+ years of experience in quality assurance,
with recent hands-on QA practice
Demonstrated experience testing Life and Disability
insurance applications or systems
Demonstrated ability
to multi-task and effectively manage multiple, concurrent projects to succed in
a results driven environment
Polished interpersonal
skills, including relationship building skills
Strong verbal and
written communication skills to effectively communicate with all levels of
management and staff
Demonstrated
experience in transactional testing scenarios
Must be very detailed oriented and very
sensitive to deadlines
Strong problem-solving
skills
Ability to work
independently or in a team setting equally effectively
Ability to work
effectively in a fast-paced environment with competing priorities and delivery
timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.

Not Specified

A

Customer Success Manager (Hybrid)

🏢 American Medical Association

Salary not disclosed

Chicago, IL, Hybrid 3 days ago

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

Customer Onboarding

Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
existing programs.
Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
Provide robust training and onboarding experience that leads to learner activation and engagement.
Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

Customer Relationship Management

Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
Identify satisfied customers and secure/curate testimonials and/or case studies.
Assist with recognition program to reward/amplify top customers/institutions.

Customer Performance

Research, monitor, report, and recognize customer performance.
Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
Produce regular reports on customer success metrics and key performance indicators.
Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

Bachelor's degree in healthcare administration, business, communications, or related field required.
Minimum of 5+ years account management and customer relationship management experience required.
Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
Strong external presence to communicate with external stakeholders and customers.
Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
Familiarity with learning management systems/online education programs
Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Apply NowShare Save Job
Remote working/work at home options are available for this role.

Not Specified

AI Experimentation Strategy Director (Remote)

🏢 GoDaddy

Salary not disclosed

Remote, Oregon 2 days ago

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development
2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

Master's in computer science or equivalent quantitative fields

We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.

Remote working/work at home options are available for this role.

Not Specified

Lead Experimentation Scientist in AI (Remote)

🏢 GoDaddy

Salary not disclosed

Remote, Oregon 2 days ago

Location: United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team

We are looking for an experienced leader in experimentation methodology to join our core Applied ML team. The Applied AI and Machine Learning team handles large-scale data to support many business areas. We develop a cohesive navigation experience across channels and web pages. Our goal is to simplify and improve the shopping experience for everyday entrepreneurs worldwide, helping them quickly find what they need on our website.

In this leadership role, you will enhance the strategic direction of our experimentation methodology efforts. You will use simulations and reinforcement learning, ensuring consistency with business objectives, and supporting cross-functional teams in data-informed experimentation solutions. You will guide teams working at the intersection of large-scale foundation models, multi-agent systems, and RL-based optimization, encouraging a culture of collaboration, innovation, and technical excellence.

What you'll get to do...

Define and drive the strategic roadmap for AI driven experimentation methodology, aligning initiatives with organizational goals and business impact
Supervise and mentor teams of scientists and engineers, providing technical guidance and career development
Promote meticulous experimentation, including the development of simulation environments and robust evaluation frameworks using machine learning and RL
Collaborate with product, engineering, and business teams to translate research outcomes into scalable, production-ready experimentation solutions
Facilitate knowledge sharing and cultivate a collaborative, innovative environment across the Applied ML team and broader organization

Your experience should include...

3+ years of professional experience managing and leading high-performing teams, including mentoring and coaching team member to achieve organizational goals
5+ years of professional experience in experimentation methodology, Reinforcement Learning, and software development
2 + years of professional with experimentation platforms, data pipelines, and analytical tools to guide methodological rigor
A deep understanding of statistical principles, causal inference, and experimental design for large-scale digital products
A track record of partnering effectively with experimentation platform teams, product managers, and business stakeholders to drive data-informed decision-making
5+ years of professional experience translating complex statistical concepts into actionable insights for technical and non-technical audiences
The ability to define and implement a vision for experimentation best practices across diverse product areas

You might also have...

Master's in computer science or equivalent quantitative fields