Engineering Jobs in Westland, MI
88 positions found — Page 7
【Job Description】
Responsible for key account development and maintenance , establishing and nurturing strong customer relationships in the Automotive Industry.
Develop and execute key account sales strategies to achieve sales targets.
Gain an in-depth understanding of customer needs, providing personalized product solutions and after-sales support.
Collect market intelligence, analyze competitor activities, and provide recommendations for the company's product and market strategies.
Participate in business negotiations, finalize sales contracts, and monitor contract execution.
【Requirements】
Language: English as working language, Japanese as a plus.
Bachelor's degree or above in Polymer Science, Materials, Chemical Engineering, Mechanical Engineering, or related fields.
Minimum 3 years of B2B sales experience, (Automotive Industry is preferred) with a proven track record of independently managing key accounts with decision-making authority/significant influence. Equipped with the experince of leading at least one project from inception (0-1) to successful implementation.
Proactive, passionate, with strong achievement motivation and desire for success, and high resilience.
Excellent customer relationship development and establishment skills.
AEW is a leading supplier in the car seat safety and comfort market, specializing in the professional design and production of components such as SBR, OCS, HOD, SEW, WEW, Vent, Lumbar, Massage, Flex, Harness and ECU. AEW's reputation has been widely recognized in the industry due to our advanced technology, rigorous process control procedures, and comprehensive quality assurance policies.
We are seeking an experienced and proactive Account Manager to join our dynamic team. The Account Manager will serve as the primary liaison between AEW Automotive and our clients, ensuring client satisfaction, managing project timelines, and contributing to the company's growth in the North America market. This role requires a strong understanding of automotive engineering processes, excellent communication skills, and the ability to manage cross-functional teams across multiple countries.
Job Responsibilities
- Act as a company representative to showcase the company’s image, develop and maintain strong customer relationships.
- Serve as the communication bridge between our company and clients, leading business negotiations to reach fair and advantageous commercial terms.
- Receive client RFQs (Requests for Quotation), interpret pricing requirements, and manage a smooth quotation process.
- Organize and participate in initial technical meetings with clients to ensure clear objectives and robust internal collaboration.
- Coordinate contract adjustments and process changes with internal teams and customers.
- Participate in cross-functional collaboration with engineering, manufacturing, and business units.
- Achieve/exceed annual business plan forecast and support strategic sales goals.
- Identify opportunities for increased sales and profit improvement on maintenance business.
- Coordinate internal resources to resolve issues at all stages, ensuring successful project ramp-up and mass production.
Qualifications
- Strong logical thinking, with an ability to analyze complex situations and propose effective solutions.
- Excellent communication and organizational skills to lead and drive coordination between internal teams and clients.
- Quick learner with strong responsibility, and a talent for identifying and solving problems.
- Able to handle pressure, with attentive and detail-oriented work habits.
- Prior experience in the automotive components industry is required.
- Experience in the automotive industry, particularly with OEMs and Tier 1 suppliers, is preferred.
Senior Enterprise Account Executive
Enterprise IT Services | AI | Azure | Cloud Modernization | Digital Transformation
Location: Hybrid – Farmington Hills, MI (3 days/week)
Base: $100,000–$155,000
OTE: $200,000–$400,000+ (Uncapped, Accelerators)
Company: Softura
Job Type: Full-Time
Drive Enterprise Growth on a Proven Platform
Softura is a 25+ year enterprise technology services firm with 300+ global delivery professionals supporting modernization initiatives across Manufacturing, Healthcare, Industrial, Logistics, and Professional Services.
We deliver AI-driven automation, Azure cloud modernization, enterprise data transformation, and custom application engineering solutions.
We are expanding our U.S. enterprise sales organization and hiring a Senior Enterprise Account Executive to drive strategic net-new growth.
Why This Opportunity Stands Out
At Softura, you will have:
- 25+ years of delivery credibility
- 300+ engineers across cloud, AI, and modernization
- Executive involvement in strategic pursuits
- Agile engagement model vs. large consulting firms
- Dedicated pre-sales and solution architecture support
- Direct access to senior leadership
- You will own your territory with meaningful internal backing.
The Role
This is a pure enterprise acquisition role focused on net-new logos and strategic expansion.
You will:
- Develop and own an enterprise territory
- Generate and close net-new opportunities
- Lead full sales cycle from prospecting to contract execution
- Close 6- and 7-figure transformation engagements
- Engage CIOs, CTOs, and senior business stakeholders
- Partner with solution architects to craft differentiated proposals
Performance Profile
- Annual quota aligned to $200K–$400K+ OTE
- Target deal size: Mid-to-large 6- and 7-figure engagements
- Typical sales cycle: 4–9 months
- Supported by pre-sales, delivery leadership, and executive sponsors
Ideal Background
- 5+ years selling enterprise IT services, cloud, AI, or digital transformation
- Proven success closing 6- or 7-figure engagements
- Strong net-new pipeline generation capability
- Experience with offshore or blended delivery models
- Ability to position Azure, AI/ML, and modernization solutions at a business level
- Industry exposure in Manufacturing, Healthcare, Industrial, Logistics, or Professional Services preferred
Compensation & Benefits
- Base: $100K–$155K
- OTE: $200K–$400K+
- Uncapped commission with accelerators
- Health, dental, vision
- 401(k) with company contribution
- Paid time off
Career Growth
This is a strategic expansion role. Top performers will have opportunities to influence vertical strategy, shape go-to-market direction, and grow into regional or national leadership roles.
Interested?
If you are an enterprise IT services sales professional motivated by building new revenue streams and closing strategic transformation engagements, we welcome a confidential conversation.
Apply directly or message us to connect.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
we are seeking for a dynamic and experienced SALES REPRESENTATIVE to join our team.
The ideal candidate will be responsible for managing key client accounts, driving sales, and fostering strong relationships with clients.
Key Responsibilities
- Conduct technology sales to prospective clients
- Negotiate contracts and agreements with customers
- Analyse market trends and customer needs to develop tailored solutions
- Manage sales pipeline and meet or exceed sales targets
- Develop and maintain strong client relationships
- Drive business development initiatives and identify new opportunities
- Engage in B2B sales activities
Essential Business Responsibilities
- Business develop in NA market, such as market investigation, new project quotation, product profile updates, sample management, etc.
- Product scope: Automotive Interior decoration parts, such as Instrument panel, Console, Door Trim Panel, Headliner, etc.
- Customer relationship management
- Supporting China team in engineer, quality, and commercial, etc.
Who we’re looking for
- 5+ years of sales experience in interior or exterior industry with an understanding of customers, competitors, market conditions and development trends.
- Bachelor’s degree in business, engineering or manufacturing.
- Familiar with automotive product manufacturing processes and systems, such as injection, welding, wrapping and assembling.
- Familiar with OEM procedure, such as GM, Ford and Stellantis.
- Ability to travel.
-Background in OEM or T1 will be favorably looked upon.
-English can be used as the working language
Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.
Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.
What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.
Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.
Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.
Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
Salary: $100,000
- $120,000 per year A bit about us: A fast-growing manufacturing organization, and we are rapidly growing our Technical Sales team!! Why join us? Hybrid
- required 3 days in office based in Detroit Benefits: Medical, Dental, Vision, 401K & Match, Vacation/Sick time Job Details Job Details: We are seeking a dynamic and experienced Permanent Engineering Business Development Representative to join our team.
This is a unique opportunity to work in a hybrid office role that requires 30% domestic travel, allowing you to interact directly with engineers and R&D teams across the country.
As a key member of our team, you will be responsible for driving business growth in the Engineering Plastics Industry.
This role involves managing multiple accounts, identifying target opportunities, and acquiring new customers to expand our business footprint.
Responsibilities: Develop and implement effective sales strategies to drive business growth.
Leverage your knowledge of engineered plastics and materials to deliver compelling sales presentations and product demonstrations.
Identify, target, and secure business from new customers, expanding our company's market share.
Manage multiple accounts, ensuring customer satisfaction and maintaining long-term relationships.
Collaborate with engineers and R&D teams to understand customer requirements and provide appropriate solutions.
Utilize Salesforce and Microsoft Office to track sales activities, plan strategies, and report on sales performance.
Travel domestically up to 30% of the time to meet with potential clients and attend industry events.
Qualifications: A minimum of 5 years of experience in B2B sales within the engineering or plastics industry.
Proven track record in new customer acquisition and managing multiple accounts.
Extensive knowledge of engineered plastics and materials.
Proficient in using Salesforce and Microsoft Office.
Excellent communication, negotiation, and presentation skills.
Ability to travel domestically up to 30% of the time.
Strong analytical skills with a problem-solving attitude.
A team player with the ability to work independently when required.
Bachelor's degree in Engineering, Business, or related field would be a plus.
Join us and be a part of a rapidly growing company that offers a competitive salary, great working environment, and exciting opportunities for professional growth.
Apply today and take the next step in your career in the engineering plastics industry! Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Jobot also prohibits harassment of applicants or employees based on any of these protected categories.
It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Frequency varies for text messages.
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You can reply STOP to cancel and HELP for help.
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This Jobot Job is hosted by: Don Seawall
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $110,000 - $170,000 per year
A bit about us:
We are a leading project management firm based in Michigan, specializing in construction management and owner's representation services. With a reputation for excellence and a portfolio of successful projects across various sectors, they pride themselves on delivering exceptional results for their clients. Their team of dedicated professionals is committed to innovation, quality, and client satisfaction.
Why join us?
Joining their team means becoming part of a dynamic and innovative environment where your contributions truly matter. Here are just a few reasons to consider a career with our client:
Impactful Work: Play a crucial role in shaping the community by managing projects that enhance the urban landscape and improve the quality of life for residents.
Collaborative Culture: Work alongside a talented and diverse team of professionals who are passionate about what they do. They foster a collaborative environment where ideas are shared, and every voice is valued.
Professional Development: They are committed to your growth and success. Benefit from ongoing training opportunities, mentorship programs, and support for obtaining professional certifications.
Work-Life Balance: They understand the importance of balancing work with personal life. Our flexible work arrangements and supportive policies help you maintain that balance.
Competitive Benefits: Enjoy a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and performance-based bonuses.
Innovation and Sustainability: Be part of projects that prioritize sustainable practices and cutting-edge technologies, contributing to a greener future.
If you're looking for a place where your skills can shine and your career can thrive, we invite you to apply and join us in making a difference!
Job Details
As a Construction Project Manager (Owner's Rep), you will be responsible for overseeing complex construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards.
Responsibilities:
- Represent the owner's interests throughout all phases of construction projects
- Develop and maintain project schedules, budgets, and risk management plans
- Coordinate with architects, engineers, contractors, and other stakeholders
- Conduct regular site visits to monitor progress and ensure compliance with plans and specifications
- Manage contract administration, including change orders and payment applications
- Provide regular project status reports to clients and senior management
- Implement and maintain quality control and safety programs
Qualifications:
- Bachelor's degree in Construction Management, Engineering, or related field
- Minimum of 5 years of experience in construction project management
- Strong knowledge of construction methods, building codes, and industry standards
- Excellent communication and leadership skills
- Proficiency in project management software and MS Office Suite
- PMP or CCM certification preferred
- Experience with sustainable building practices and LEED certification a plus
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic work environment. If you're ready to take your career to the next level and contribute to shaping Lansing's future, apply now!
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at /legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: /privacy-policy
Job Title: Program Manager – IT & Contact Center Programs
Location: Dearborn, MI
Employment Type: Full-Time
Job Summary:
We are seeking an experienced program manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor’s degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
