UPS Field Service Engineer (Dallas)
Job Description
Full-Time: Remote (Field-Based)
Pay: $100,000 – $130,000
About the Company
Our client is a well-established provider of critical power solutions, with over two decades of experience supporting mission-critical environments across the country. They partner with all major UPS manufacturers, allowing them to offer brand-agnostic, best-fit solutions to a diverse client base. Their team brings an exceptional depth of military and industry expertise, and they pride themselves on a culture of quality, accountability, and long-term customer relationships.
About the Role
Looking for an experienced UPS Field Service Engineer to join a high-performing team covering the Dallas, Texas area. In this role, you'll take ownership of preventative maintenance, emergency response, and hands-on servicing of critical power equipment across a range of commercial and industrial sites. You'll work independently, managing your own schedule while delivering consistently excellent service to clients in environments where uptime is everything.
Responsibilities
- Plan and carry out scheduled preventative maintenance on UPS systems, PDUs, bypass cabinets, and battery systems
- Respond to emergency callouts on a 24/7 basis when required
- Diagnose faults and troubleshoot critical power systems to identify root causes and resolve issues efficiently
- Ensure all work is completed accurately and to a high standard, with a focus on zero defects
- Communicate clearly with customers, explaining equipment operation and advising on best practice
- Identify and flag sales opportunities for additional products or services
- Assist with equipment commissioning and attend manufacturer training as required
- Handle battery installation, removal, and safe disposal
- Maintain company tools, equipment, and your personal vehicle to the required standard
- Complete all job documentation accurately and on time
- Provide mentoring and on-the-job guidance to junior team members
Skills & Experience
Required:
- Minimum Associate's degree in Electrical/Electronic Engineering Technology or a related discipline
- At least 3 years of hands-on experience servicing, installing, and troubleshooting critical power or similar electrical equipment
- Solid understanding of Ohm's Law and electronic theory
- Ability to read and interpret electrical schematics and line diagrams
- Proficient with electrical and electronic test equipment
- Strong written and verbal communication skills
- Self-motivated, with the ability to manage your own workload independently
- Competent in Microsoft Outlook, Word, and Excel
- Valid driver's licence with current auto insurance
- Able to regularly lift up to 50 lbs
Preferred:
- Factory-certified training on one or more major UPS brands
- Previous experience in a critical power field service role
- Experience working across data centres, hospitals, utilities, or industrial facilities
Benefits
- Competitive salary of $100,000 – $130,000 depending on experience
- Full-time, permanent position
- Remote/field-based working with flexibility to manage your own schedule
- Supportive team culture with a strong focus on work-life balance
- Ongoing product and manufacturer training
- The opportunity to work with a team averaging over two decades of industry experience