Engineering Jobs in Taylor Michigan
79 positions found — Page 5
Structural / Miscellaneous Steel Estimator
Dearborn Heights, MI
Permanent
$100,000 - $140,000 + Benefits
The Role
A nationally ranked, award-winning general contractor is seeking a Structural / Miscellaneous Steel Estimator to join its Preconstruction team in the Detroit metro area.
This role sits within a collaborative steel preconstruction team (approx. six professionals) and reports into Preconstruction Leadership. You will lead both hard-bid and negotiated proposals, primarily focused on manufacturing, power, energy, and industrial steel projects nationwide.
You’ll be trusted to operate with autonomy — preparing accurate, competitive budgets while supporting business development and strengthening client relationships.
Key Responsibilities:
- Review drawings and specifications to define full project scope
- Attend and contribute to pre-bid meetings
- Prepare detailed, accurate cost estimates
- Solicit and level subcontractor and supplier pricing
- Develop best-value solutions balancing cost, engineering, and quality
- Clearly define bid inclusions, exclusions, and clarifications
- Support operations teams on awarded projects (including change orders)
- Contribute to conceptual budgeting and professional proposal development
What They’re Looking For
- 7+ years of structural / miscellaneous steel estimating experience
- Strong background in industrial, manufacturing, power, or energy sectors
- Deep understanding of conceptual estimating and cost control
- Proficiency in Microsoft Office & scheduling tools
You’ll thrive here if you’re analytical, ethical, commercially sharp, and genuinely enjoy collaborating with operations and clients.
Duration: 12 Months (Temp to Perm)
Client: One of the largest provider of transformational learning solutions.
Overview:
We are looking for an Automotive Training & Development Consultant located in the Detroit, Michigan area.
This position is responsible for analysis, research, development and delivery of manufacturing processes and technical launch training with on-site support to OEM vehicle assembly plants in the US, Canada and Mexico.
Duties:
- Provide on-site training and support at each of the OEM vehicle assembly plants.
- Instruct and consult plant process and repair personnel to improve their understanding of the vehicle and its highly intricate and interconnected systems and subsystems.
- Present and demonstrate efficient and effective methods of diagnosing and correcting vehicle assembly, vehicle electrical systems and sub-system deficiencies.
- Conduct root cause analysis to accurately identify the cause(s) of assembly and vehicle deficiencies.
- Act as the training liaison between product/manufacturing engineering and general assembly by creating, designing and developing training materials related to vehicle assembly process, electrical harness manufacture, vehicle electrical system architectures and schematics.
- Communicate and share lessons learned, developed training materials and information gathered in support of one plant project with remaining plants on a timely basis.
- Analyze and identify future training needs for each of the OEM vehicle assembly plants.
- Support and participate in plant launch meetings and provide training reports to management, the OEM management and OEM launch teams.
- Interface with engineering, component suppliers and vendors to validate and develop training materials for the manufacturing process, vehicle and vehicle electrical sub-systems prior to the Start of Regular Production (SORP).
- Research and compile manufacturing processes and technical information to be included in training course materials, such as, but not limited to engineering schematics, work in process service information, engineering documents, engineering math data and manufacturing reports.
Qualifications:
- Associate's degree or Certificate in Automotive Technology, engineering or other related discipline with 5 years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor. Or High school diploma with eight years of experience as an automotive instructional designer, training developer, automotive instructor and/or manufacturing instructor may be considered in lieu of an associate’s degree.
- Demonstrated knowledge of automotive systems from an advanced diagnostics perspective.
- Demonstrated knowledge of OEM manufacturing tracking and reporting systems.
- Demonstrated knowledge of OEM manufacturing dynamic vehicle testing systems.
- Ability to develop professional training materials using pre-launch documents.
- Ability to read and interpret a digital multimeter, OEM diagnostic scan tool and other automotive related diagnostic test equipment.
- Ability to effectively conduct one-on-one and group presentations Ability to interpret early engineering level electrical schematic diagrams.
- Ability to read OEM supplier electrical harness prints.
- Strong working knowledge of Microsoft Office.
- Extensive travel flexibility. Upward of 75% travel, depending upon launch.
- Ability to work independently without supervision.
- ASE certifications.
- Demonstrated presentation skills delivering process and technical training.
- Automotive technical assistance center experience.
Pacific International has been exclusively retained by a leading global manufacturer of precision-engineered automotive components in the search for a Senior Buyer.
This is a chance to join an organization with over $1B+ in annual revenue, a strong position as a market leader in driveline systems, and a global footprint spanning North America, Europe, and Asia. The business plays a critical role in supplying world-class OEMs with components used in flagship vehicles.
With continued growth and a strong position in the global market, the company is looking for a professional who can partner with international teams, contribute to the global sourcing strategy, and turn key data into insights that drive strategic decisions.
What You’ll Do:
- Take full ownership of a defined commodity portfolio, including strategy development and execution.
- Lead the preparation and issuance of requests for quote (RFQs), evaluate total cost options, and present sourcing recommendations.
- Negotiate cost, terms, quality, technology, and delivery with suppliers to secure competitive advantage.
- Build and manage strong supplier relationships, including performance reviews, risk management, and corrective actions.
- Partner with cross-functional teams (Engineering, Program Management, Quality, Operations) to support new program launches and ensure supplier readiness.
- Conduct detailed cost analysis, make/buy scenarios, and should-cost modeling to identify savings opportunities.
- Monitor and analyze global market conditions and trends to proactively adjust sourcing strategies.
- Support change management, supplier resourcing, and process improvements across the purchasing function.
- Provide leadership in sourcing reviews, strategy presentations, and supplier negotiations.
What We’re Looking For:
- 5–10 years of purchasing and supply chain management experience, ideally within automotive OEM or Tier 1.
- Proven track record of leading supplier negotiations and delivering measurable cost savings.
- Experience in commodity strategy development and portfolio ownership.
- Ability to read and interpret technical prints/specifications and identify cost drivers.
- Strong analytical skills with the ability to conduct cost breakdowns and market analysis.
- Excellent project management, organizational, and multitasking skills.
- Clear, professional communication and presentation skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
- Minimal travel required.
About Pacific International Executive Search:
Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.
Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.
Diversity Statement:
At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.
For further information on this position and a confidential discussion about your career please contact:
Job Title: CAE Durability Engineer – Technical Specialist
Location: Detroit, Michigan, USA
Position Overview
We are seeking a highly experienced CAE Durability Engineer – Technical Specialist to lead the structural durability and fatigue validation of critical vehicle systems. This role is responsible for driving virtual sign-off processes, advanced simulation analysis, and correlation between simulation models and physical testing to ensure the durability and reliability of vehicle structures, particularly for electric vehicle architectures.
The ideal candidate will serve as a subject matter expert (SME) in structural durability, guiding engineering teams through simulation-based design validation while collaborating cross-functionally with design, manufacturing, and testing teams.
Job Duties for Durability CAE Tech Specialist
Core Responsibilities
- Virtual Sign-off & Validation: Lead the structural durability and fatigue sign-off for critical systems like body structures, frames, and electric vehicle (EV) battery trays before physical prototype builds.
- Advanced Simulation Leadership: Oversee complex, full-vehicle explicit and implicit dynamic simulations (e.g., ground strikes, curb strikes, and cyclic loading) to assess structural resilience.
- Model Correlation: Drive the alignment between virtual simulation models and physical test results from proving grounds or lab rigs to ensure predictive accuracy.
- Root Cause Analysis: Use physics-based principles and simulation data to diagnose and resolve durability failures from early development through production.
- Technical Mentorship: Act as a "subject matter expert" (SME), coaching junior engineers and developing new CAE methodologies.
- Cross-functional Collaboration: Engage with design, manufacturing, and "Road Load" teams to develop design load targets and ensure lessons learned are integrated into future vehicle architectures.
Key Technical Skills & Qualifications
- Simulation Software Expertise: Mastery of CAE tools such as Abaqus, Nastran and fatigue solvers like nCode DesignLife or FEMFAT.
- Material Science Knowledge: Deep understanding of fatigue life prediction, plasticity, ductile failure, and metal joining methods (e.g., welding in HSLA steels or cast materials).
- Data Processing: Proficiency in pre-processors ANSA or HyperMesh and Post-processors HyperView or Meta/Post. Familiarity in scripting languages like Python or MATLAB for automation would be a plus.
- Communication & Presentation: Excellent communication skills, both written and verbal, with a proven ability to translate complex data into clear technical and executive presentations for leadership decision-making
- Experience: Requires 10+ years of experience in structural components and CAE correlation for specialist roles.
Special Considerations:
- AI & Machine Learning:
- Proficiency in applying Reduced Order Modeling (ROM) and Neural Networks to accelerate traditional CAE simulations.
- Experience using AI-driven design tools (e.g., Altair PhysicsAI or Ansys SimAI) to predict stress and strain fields without full solver runs.
- Knowledge of Generative Design algorithms to optimize topology for durability and mass reduction.
The Role
Our Consulting group is looking for a Consultant to join our Automotive Consulting team. The ideal candidate will have a strong background project management, with a passion for driving strategic security objectives. and ensure that the project progresses smoothly.
We're looking for Consultants who can deliver within Cognizant's Five Pillars of Consulting: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a consultant, this means creating high-quality client deliverables and taking ownership (with supervision) of producing client content and meeting client expectations; developing an expertise in your functional area, including obtaining certifications; contributing to Client Satisfaction and/or RFPs; supporting leadership and contributing to content development for service offerings; and participating in PeopleCare initiatives and always exhibiting personal leadership. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.
Job Summary:
We are seeking an experienced Program Manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor's degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
Role: Design Release Engineer
Location: Dearborn, MI
Job-Type: Full- Time
Key Responsibilities
- Perform Design & Release engineering activities at component and system level.
- Follow the Design Change Checklist for each part to understand required DV and PV.
- Execute CAD and CAE updates as required.
- Develop DVP&R for the system and components.
- Manage the new supplier interaction and management with support from Ford STA team.
- Create and maintain the detailed development work plans in support of program timing.
- Support and maintain engine BOM.
- Perform WERS release and participation in change control.
- Move multiple parts across various engine platforms to alternative suppliers.
- Focus includes but not limited to powertrain systems such as of base engine, exhaust/after-treatment, turbochargers/air induction, thermal systems and fuel/ignition/evaporative emissions systems in addition to any other ICE powertrain systems.
- Own the engine sub-system design release process using OEM PLM system (e.g. Teamcenter, CATIA, etc.).
- Approve drawings, BOMs, part numbers, and configuration content.
- Manage Engineering Change Requests (ECR's) and Engineering Change Orders (ECO's).
- Ensure design change impacts to cost, quality, emissions, and timing are evaluated and communicated.
- Lead Validation, APQP & Launch Support
- Lead engine sub-system related APQP activities including DFMEA, PFMEA, SCAAFS, Control Plans etc.
- Support DV/PV testing: durability, thermal, NVH, performance, and emissions.
- Coordinate prototype, mule, and pre-production engine builds.
- Support PPAP readiness and launch activities
- Ensure Quality, Compliance & perform Risk Management
- Must be Proficiency with CAD and PLM tools (e.g. CATIA and Teamcenter)
Qualifications
- Bachelor's or Master's degree in Mechanical, Automotive, or related Engineering field.
- 3-6 years of internal combustion engine development experience.
- Prior experience in design release or technical leadership roles.
- Strong knowledge of engine systems, materials, and manufacturing processes.
- Experience with APQP, DFMEA, PPAP, and product launch support.
- Proficiency with CAD and PLM tools (e.g. CATIA and Teamcenter)
- Ford experience required
Sales Account Executive- Manufacturing
Company Description
IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.
Job Description
We are looking for a Sales Account Executive who is passionate, self-motivated, and business savvy, with a strong desire to overachieve their professional and financial goals to join our team. This is an exciting opportunity to utilize your solution selling skills, to drive business within named accounts in the Manufacturing sector. In this role you will have the opportunity to collaborate with our best in class, presales, customer success, and professional services teams, to ensure that your customers view you as a trusted advisor who can deliver solutions well past software alone.
Responsibilities
- Manage full sales cycle from researching accounts to closing business.
- Discovering, developing, and managing business relationships with prospects and current customers to sell software, services, and other related solutions.
- Selling wide and deep into accounts by identifying client needs and opportunities where IMAGINiT products and services will improve client growth and productivity.
- Leading account strategy sessions with current clients, prospects, and internal teams.
- Developing and delivering presentations and proposals.
- Increasing IMAGINiT visibility in the industry by attending networking events, using social media, referrals, etc.
- Collaborating across IMAGINiT business units working with other channel partners to secure customer business.
Qualifications
- 5+ years of direct sales experience selling software solutions to mid-size and large enterprises.
- Measurable track record in new business development and overachieving sales team targets.
- Proven hunter mentality with a track record of sales success.
- Strong business acumen, and ability to have business conversations at all levels.
- Excellent problem solving, negotiation, and closing skills.
- Ability to manage the entire sales process from prospecting through close.
- Strong verbal and written communication skills and CRM usage.
- Experience with multi-product/services selling is a plus.
- Experience selling within the Manufacturing sector is a plus.
- Bachelor’s degree or equivalent is a plus.
Additional Information
What can you expect?
- Comprehensive onboarding program and on-going training that prepares you for success.
- Approachable leadership team who truly cares about you and your customers.
- Opportunities for growth and development with opportunities to move up or horizontally within the organization.
- You will be surrounded by armies of people that you can leverage from a strong technical team including pre-and-post sales engineers, marketing, and a technical support team second to none.
Hybrid/Remote Work
- Ability to maintain appropriate productivity and performance.
- Have a work environment that is free from distractions and has a reliable internet connection.
- Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
- Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management.
Travel
- 20-25% annually
Total Compensation
- Salary $75,000-$85,000
- OTE Range $180,000 Plus
Benefits
- Health, Dental, and Vision
- Health Savings Account with Employer Matching Contribution
- Limited Purpose FSA Account
- Medical Flexible Spending Account
- Dependent Care Assistance Plan
- Short & Long-Term Disability
- Wellness Programs
- Employee Assistance Program
- Group Term Life Insurance
- Voluntary Life Insurance
- Paid Holidays
- Vacation and Sick Leave
- 401(k) with company match
- Tuition Reimbursement
- Service Awards
- Employee Referral Bonus Program
Visit us at for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.
Who we are:
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.
About the role:
The Account Manager is responsible for managing the assigned key OEM / ODM customers, including meeting or exceeding budgets and growth targets. Drive teamwork and support across Customer Service in Raleigh, Business Units in Taiwan and the factories located in Asia, to achieve the sales goals and objectives. Foster a culture of teamwork and information sharing.
Two open Account Manager positions –
- One located in the Northeast, preferably in the Baltimore/Philadelphia region.
- One located in the Midwest, preferably in the Detroit/Chicago region.
Key responsibilities:
- Develop strong knowledge of market, accounts, competition and industry trends and utilize that in support of the Regional and Account business plans.
- Develop and maintain a Key Account Strategy to drive growth and achieve or exceed annual goals, metrics and expectations.
- Customer relationship growth and management.
- Responsible for new business development - RFQs, pricing negotiation, value proposition, and contract negotiation.
- Provide internal account leadership thru insight to customer inputs and priorities, customer product/portfolio roadmaps, execution of customer process requirements, and contract compliance.
- Drive NPI and project execution and schedule with internal and external customers.
- Monitor, analyze, and drive sales metrics and results.
- Drive funnel growth and forecast accuracy across all product lines and accounts.
- Ensure customer issues are resolved through the escalation process.
- Cradle to grave Sales Management – opportunity to EOL closure.
Key Competencies/Behaviors/Strengths
- Professional Selling Skills - Both large account management and new account development.
- Develop and grow customer relationships.
- Highly motivated self-starter with exceptional communication and negotiation skills.
- Proficient with MS Excel & PowerPoint.
- Results oriented.
- Strong organizational and time management skills.
- Ability to adapt to Delta’s unique and dynamic culture.
Minium Qualifications:
- Bachelor’s degree in electrical engineering or technical field, or commensurate technical sales experience.
- Understanding of power management and/or thermal solutions.
- Experience leading and managing cross-functional teams.
- Excellent project planning, execution, and tracking skills.
- Strong communication, interpersonal, and presentation skills.
- Ability to work effectively in a fast-paced and dynamic environment.
This role ensures all parts, materials, and build activities are aligned with engineering requirements and program timing to support successful prototype builds.
The position works cross-functionally with Engineering, Purchasing, Logistics, Suppliers, and Prototype Operations to ensure vehicles are built on schedule and issues are resolved quickly.
________________________________________ Key Responsibilities Build Planning & Coordination • Develop and manage prototype build plans for upcoming vehicle builds.
• Coordinate build timing, sequencing, and part readiness to support program milestones.
• Track build status and provide updates to program leadership and cross-functional teams.
• Ensure all required components are available and validated prior to scheduled builds.
Parts Readiness & Tracking • Track prototype parts through sourcing, manufacturing, shipping, and delivery to build locations.
• Identify potential part shortages or delays and escalate risks early.
• Work closely with Parts Management Analyst, Purchasing, Engineering, and suppliers to ensure timely delivery of prototype components.
• Monitor part status using internal tracking systems and build readiness tools.
Issue Resolution & Escalation • Identify risks impacting build timing or vehicle completion.
• Lead issue resolution activities with engineering teams and suppliers.
• Escalate supply or engineering concerns when needed to protect build schedules.
• Drive corrective actions to ensure prototype build completion.
Cross-Functional Collaboration • Act as a central communication point between Engineering, Manufacturing, Purchasing, and Logistics.
• Participate in program meetings, build readiness reviews, and launch planning discussions.
• Support coordination between prototype facilities and program teams.
Build Execution Support • Assist build teams with part verification, build sequencing, and issue tracking.
• Document build concerns and feedback for engineering improvements.
Reporting & Documentation • Maintain accurate build plans, schedules, and part tracking documentation.
• Provide daily or weekly status updates on build readiness and risks.
• Develop tracking tools and reports to support prototype program management.
________________________________________ Required Qualifications • Experience in automotive prototype builds, manufacturing, supply chain, or program management.
• Strong organizational and planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and communication skills.
________________________________________ Preferred Qualifications • Bachelor's degree Supply Chain, Business, or related field (or equivalent experience).
• Experience working in prototype build centers or pre-production environments.
• Knowledge of automotive program timing and launch processes.
• Experience working with suppliers and cross-functional program teams.
• Familiarity with build tracking systems and program management tools.
________________________________________ Key Skills • Build planning & scheduling • Supply chain coordination • Cross-functional communication • Risk management & escalation • Problem solving • Attention to detail • Project coordination Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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