Engineering Jobs in Summit Illinois Remote

Site Reliability Engineer

Description and Requirements

About Our Team

We are building Quantum, a next‐generation hybrid AI platform that spans Windows, Android, and cloud. As part of this initiative, we are growing the reliability engineering organization that powers cross‐device Personal AI.

We are hiring Site Reliability Engineers (SREs) to strengthen the reliability, observability, and operational excellence of Qira's AI systems across device, edge, and cloud. Depending on your strengths, you may be aligned to areas such as Observability, Operations, or Service Reliability.

Works with the speed and creativity of a startup inside— you'll help build foundational systems with clarity, ownership, and modern engineering practices.

Location: On-site in Chicago, IL. Hybrid (3 days on-site, 2 days remote)

What You Might Work On

As an SRE, you may be responsible for a subset of the following, depending on team placement and skill alignment:

Reliability & Systems Engineering

• Support the reliability, availability, and performance of distributed systems across cloud, edge, and device environments.
• Help define, measure, and monitor SLIs and SLOs for core services.
• Identify reliability risks and collaborate with senior engineers on mitigation plans.

Operational Excellence

• Participate in on‐call rotations and assist with incident response and post‐incident reviews.
• Contribute improvements to runbooks, automation, and tooling that reduce alert noise and operational toil.
• Help enhance detection, alerting, and response workflows.

Observability & Insight

• Implement and improve telemetry using OpenTelemetry, Grafana, and related tools.
• Build dashboards and tools that improve visibility into system health and AI service behavior.
• Ensure observability data is complete, accurate, and actionable.

Deployments & Change Safety

• Support safe, reliable deployment workflows including canaries, staged rollouts, and automated rollbacks.
• Assist in improving CI/CD systems and deployment tooling.

Collaboration & Best Practices

• Work closely with senior SREs, DevOps engineers, AI/ML teams, and platform engineers.
• Contribute to reliability reviews, operational readiness checks, and cross‐team projects.
• Advocate for modern SRE and DevOps practices within the organization.

Basic Qualifications

• 4+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production systems operations.
• Bachelor's Degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
• Foundational experience supporting distributed systems in production.
• Ability to write scripts or tools in Python, Go, Bash, or similar languages.
• Solid understanding of Linux systems, networking basics, and system performance fundamentals.
• Experience with cloud platforms (Azure preferred, AWS or GCP acceptable).
• Familiarity with monitoring/observability (metrics, logs, tracing).
• Experience with containers and Kubernetes.

Preferred Qualifications

• Experience with OpenTelemetry instrumentation and telemetry pipelines.
• Hands‐on experience with Grafana, Prometheus, Loki, or Tempo.
• Exposure to AI/ML systems, inference services, or data‐intensive workloads.
• Experience contributing to CI/CD processes and deployment automation.
• Familiarity with hybrid architectures spanning device, edge, and cloud.
• Passion for automation, reliability, and operational excellence.

What Success Looks Like

• Systems become easier to operate, observe, and trust.
• Alerts are more accurate and actionable.
• On‐call load decreases through thoughtful automation and improvements.
• Deployment workflows become more reliable and repeatable.
• You grow toward deeper ownership and technical leadership within the reliability engineering organization.

NONNI'S FOODS, LLC

Position: Packaging Procurement Manager

Department: Procurement

Reports To: VP of Procurement & Sustainability

Location: Chicago, IL

Work Arrangement: Hybrid (3 days in Office)

About Nonni's

Nonni's Foods is crafting premium baked experiences that bring joy to everyday moments. For over 30 years, we've been baking authentic Italian biscotti and specialty cookies that deliver both indulgence and quality — thin, crispy, and made with real ingredients like almonds, dark chocolate, and olive oil.

As consumer expectations evolve toward clean labels, better ingredients, and mindful indulgence, Nonni's is perfectly positioned at the intersection of premium quality and accessible luxury. We've built the leading biscotti brand in America and expanded into complementary platforms including thin & crispy cookies, biscuit thins, and artisan toast — all baked with the same craft and care that defined our founding.

Our products are found in most major retailers nationwide including Costco, Walmart, Whole Foods, Target, Kroger, and Amazon, with growing distribution as part of the Ferrero family since October 2024.

Now backed by Ferrero — one of the world's most respected family-owned food companies — Nonni's is entering an exciting new chapter. We're combining our artisan baking heritage with Ferrero's global scale and resources to become their North American growth platform for premium baked goods, while staying true to the quality and authenticity that made Nonni's a household name.

We're building something enduring: a brand that brings people together, a culture that values craftsmanship and integrity, and a team that takes pride in making something truly special.

Job Overview:

The Procurement Packaging Manager is responsible for overseeing the strategic procurement of packaging materials necessary for Nonni's production operations. This role will develop and implement packaging procurement strategies, manage supplier relationships, ensure compliance with quality and sustainability standards, and optimize costs while maintaining packaging integrity and innovation. Reporting to the Head of Procurement, this position will collaborate closely with operations, R&D, quality assurance, and supply chain teams to ensure packaging solutions support business objectives.

Key Responsibilities:

Strategic Packaging Procurement

• Develop and implement packaging procurement strategies to ensure timely and cost-effective acquisition of primary, secondary, and tertiary packaging materials
• Manage supplier relationships for packaging vendors, negotiate contracts, and evaluate supplier performance on quality, delivery, and innovation
• Monitor packaging industry trends, material innovations, and identify opportunities for cost savings and sustainability improvements
• Conduct risk assessments for packaging supply chain and develop contingency plans to mitigate disruptions
• Prepare and manage packaging procurement budgets, forecasts, and cost analysis reports

Quality & Compliance

• Ensure packaging materials meet food safety standards, regulatory requirements, and quality specifications
• Partner with quality assurance and R&D teams to validate packaging specifications and conduct supplier audits
• Implement sustainable packaging practices aligned with company environmental goals and customer expectations
• Drive continuous improvement in packaging procurement processes, supplier scorecards, and material specifications

Cross-Functional Collaboration

• Collaborate with production, R&D, quality assurance, and supply chain teams to ensure packaging solutions support operational efficiency
• Support new product development initiatives with packaging recommendations, cost analysis, and supplier sourcing
• Work with marketing and brand teams on packaging design considerations that balance aesthetics, functionality, and cost
• Coordinate with finance on packaging cost projections, variance analysis, and budget planning

Supplier & Vendor Management

• Build and maintain strategic relationships with packaging suppliers and vendors
• Conduct regular business reviews with key suppliers to drive performance improvements and innovation
• Lead supplier qualification process, including site visits, capability assessments, and contract negotiations
• Manage dispute resolution and performance issues with packaging suppliers

Qualifications:

Experience

• 5+ years of progressive experience in packaging procurement, preferably within the food or consumer packaged goods industry
• Proven track record of managing packaging supplier relationships and negotiating contracts
• Strong understanding of food-grade packaging materials, regulations, and quality standards
• Experience with sustainable packaging initiatives and circular economy principles
• Demonstrated success in achieving cost savings and supply chain efficiency improvements

Skills & Abilities

• Strategic thinking with ability to translate market trends into actionable packaging procurement strategies
• Advanced negotiation, communication, and relationship management skills
• Strong analytical and problem-solving abilities with attention to detail
• Proficiency in procurement software, ERP systems, and Microsoft Office Suite
• Ability to work collaboratively with cross-functional teams and influence stakeholders
• Project management skills with ability to handle multiple priorities simultaneously

Education

• Bachelor's degree in Supply Chain Management, Business Administration, Packaging Engineering, or related field required
• Professional certifications (CPM, CPSM, or related) preferred

Working Conditions

• Hybrid work arrangement based in Chicago office
• Approximately 15-20% travel required to visit suppliers, manufacturing sites, and industry events

Compensation

• Competitive compensation package including base salary, annual performance bonus, 401(k), insurance, etc.

Our Commitment to Diversity, Equity & Inclusion

At Nonni's Foods, LLC, we believe that diversity drives innovation and strengthens our ability to serve our customers and communities. We are committed to building an inclusive workplace where every employee feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively seek to create a diverse team that reflects the communities we serve and the customers we delight.

We are proud to be an Equal Opportunity Employer and celebrate diversity in all its forms, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, and all other protected characteristics.

We encourage applications from candidates of all backgrounds and are dedicated to fostering a workplace culture of belonging where everyone can thrive.

Nonni's Foods, LLC | A Ferrero Company

Equal Opportunity Employer | Committed to Workforce Diversity

Our client is seeking an experienced Field Service Engineer to join their growing technical team. This is an exciting opportunity for engineers at all levels — whether you are early in your career or bring substantial field experience, you will be given the appropriate challenge and support to thrive.

You will take ownership of post-sales technical support across a portfolio of CNC machining equipment, working directly with end-user clients to ensure their machinery operates at peak performance.

Key Responsibilities

• Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals.
• Plan and coordinate service activities — investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties.
• Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin.
• Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions.
• Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities.
• Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions.

Candidate Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience).
• Minimum of 2 years' experience within a machine tool environment.
• Working knowledge of Fanuc machines and CNC control systems.
• Understanding of PLC systems and schematics.
• Ability to operate a forklift truck and manual lifting equipment.
• Proficient in Microsoft Office Suite.

Director of AI

Location: Chicago, IL (Remote Eligible – must be US based)

Salary: $250,000 – 280,000 base + bonus

We're partnering with a global education technology company undergoing a major transformation from a traditional publisher into a data and AI driven digital learning platform. The organization is investing heavily in AI and advanced data capabilities to deliver personalized learning experiences at global scale.

They are hiring a Director of AI to lead a team of AI researchers and data scientists responsible for developing and deploying advanced machine learning and Generative AI solutions across the enterprise.

The Role:

This is a highly strategic role that combines technical leadership, team management, and hands-on architectural oversight. The Director of AI will help define the long-term AI roadmap while working closely with product, engineering, and business stakeholders to bring production AI systems to life.

What you'll do:

• Lead and grow a team of AI researchers and data scientists, providing technical mentorship and career development
• Define and execute the AI strategy and roadmap, with a strong focus on Generative AI capabilities
• Partner with product, engineering, and business teams to identify high-impact AI opportunities
• Oversee the design, development, and deployment of production-grade AI and ML systems
• Translate complex technical work into clear insights for both technical and executive stakeholders
• Manage project timelines, priorities, and team resources to ensure successful delivery of AI initiatives

What They're Looking For

• PhD in Artificial Intelligence, Data Science, Computer Science, or a related technical field
• 8+ years of experience in AI, machine learning, or data science
• Proven experience leading teams of AI researchers or data scientists
• Deep expertise in machine learning, AI systems, and Generative AI technologies
• Strong communication skills with the ability to present technical concepts to senior leadership
• Experience collaborating cross-functionally with product, engineering, and business teams

Nice to Have

• Experience deploying Generative AI solutions in production environments
• Experience working in large-scale technology or digital product organizations
• Exposure to education technology or learning platforms

This role offers the opportunity to shape the AI strategy for a global platform impacting millions of learners worldwide, while leading a highly technical team working on cutting-edge machine learning systems.

General Manager

Chicago, IL

[Commutable from: Joliet, Naperville, Plainfield, Bolingbrook, Aurora and surrounding areas]

$100,000 - $135,000 + Profit-Based Bonuses + 401(k) + Medical + Dental + Vision + Leadership Progression Opportunities

Are you an operations leader in the truck or heavy equipment industry looking to lead a large, high-performing dealership?

Do you want to take ownership of an established operation where your focus is on strengthening performance, supporting a large team, and continuing the success already built?

This is an opportunity to lead one of the company's largest and most established dealership locations. With a team of over 100 employees and strong financial performance, the focus for the incoming General Manager is on maintaining operational excellence and continuing to build on an already successful foundation.

In this role, you'll oversee service and parts operations while working closely with department managers to ensure the dealership continues to run efficiently and deliver excellent service to its customer base.

This role would suit someone with strong operational leadership experience in the truck, heavy equipment, or fleet space who is comfortable leading large teams and driving high standards across a busy dealership environment.

The Role:

• Oversee daily operations across service and parts departments
• Lead and support department managers across a large team
• Maintain strong operational performance and profitability
• Strengthen processes, training, and team development

The Person:

• Experience within the truck, heavy equipment, fleet, or dealership industry
• Strong operational leadership experience within large teams
• Proven ability to manage service and parts operations
• Strong leadership and team development skills

Key Words: Freightliner, Daimler Truck North America (DTNA), Mack Trucks, Volvo Trucks, Kenworth, Peterbilt, International Trucks, Cummins Engines, Detroit Diesel, PACCAR, Class 8 Heavy-Duty Trucks, Fixed Operations, P&L Responsibility, Revenue Growth, EBITDA, Expense Control, Asset Management, Strategic Planning, Market Penetration, Budgeting & Forecasting, ROI, Inventory Management, Vendor Relations, Compliance, Risk Management, Facility Management, Service Department Operations, Parts Department Management, Warranty Administration, Shop Productivity, Technician Recruitment, Repair Order (RO) Management

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE

Applied AI Engineer

Compensation:

• Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)

Location:

• Hybrid / Onsite - Greater Kansas City Metro Area
• 3 days per week onsite, 2 days remote
• Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
• Fully remote candidates cannot be considered

Work Authorization:

• Must be authorized to work in the U.S.
• No current or future visa sponsorship available

Engagement Type:

• Full time, direct hire only
• No third-party agencies, consulting firms, C2C, or 1099 arrangements

About the Opportunity

Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.

The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.

The Role

As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.

This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)

Key Responsibilities

• Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
• Develop and deliver intelligent features within a proprietary SaaS platform.
• Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
• Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
• Build and maintain backend systems and APIs that support AI functionality across products and services.
• Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
• Implement fallback strategies, model routing, and cost performance optimization.
• Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
• Apply best practices related to data privacy, security, compliance, and responsible AI use.
• Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.

Qualifications

• 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
• Proven experience applying LLMs or similar AI models to real business or product challenges.
• Strong backend engineering skills (Python and/or TypeScript preferred).
• Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
• Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Front end development experience in areas like React, Node.js, Web Development, front end web product design
• Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
• Knowledge of data privacy, security, and ethical AI considerations.
• Experience supporting SaaS platforms or technology driven products is a plus.
• Strong communication skills and the ability to collaborate across technical and non-technical teams.
• Passion for applying AI in practical, high impact ways.

Why This Role

• High visibility and ownership of AI initiatives
• Opportunity to build AI systems that directly impact business outcomes
• Emphasis on production grade systems, not experimentation alone
• Collaborative, hybrid environment with close access to stakeholders

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

W2 Only , Position is Contract to hire

Title: Power BI Developer

Duration: 4-6 Months + Contract to hire

Location: Remote

• This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
• This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
• This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.

Departmental Expectation Of Employee

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

Essential Duties and Responsibilities

• Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
• Perform data validation and quality checks to ensure the accuracy and reliability of reports.
• Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
• Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability

Key Opportunities

• Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
• A deep understanding of how data analytics drives key business decisions across different functions
• Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
• Mentorship from experienced data professionals and opportunities for networking.

Qualifications

• Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
• Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
• Understanding of database concepts and data modeling.
• Basic knowledge of SQL.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.

Americans With Disability Specifications Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8+ years of relevant experience with a degree (Required)

• 10+ years of relevant experience without a degree (Required)

• ServiceNow Architect Certification (Preferred)

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

• Bachelor's Level Degree (Required)

• Project Management Professional Certification (PMP) - (Preferred)

• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
• Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
• Proven success in process improvement, stakeholder management, team development, and change management initiatives.