Engineering Jobs in Redmond

City of Kirkland

$24.22 - $27.26 Hourly

Kirkland, WA

Seasonal

202100740

Parks & Community Services - PMO Supervisor 2

02/18/2026

Continuous

Non-Exempt

N/A

Seasonal Parks Laborers perform general labor tasks as assigned to contribute to the development and maintenance of City public grounds and moorage facility.

Each Laborer works as part of a team to conduct routine maintenance and park development which includes cleaning restrooms, picnic shelters, and other City facilities as well as opening and closing parks daily, addressing customer concerns as they arise, collecting garbage, and picking up litter. Depending on the team of assignment, the Seasonal Laborers perform their work under supervision to maintain park landscaping, turf, sport fields, trees, boardwalks, buildings, equipment, and natural areas undergoing habitat restoration. Please note the specific tasks listed below.

All Laborers positions will operate vehicles, equipment, and a variety of hand and small power tools as required to complete their assigned tasks.

Essential Duties

• Hand mows spaces not accessible by tractor-mowers.
• Trims grass and cuts weeds with an edger or weed eater.
• Raking leaves, spreading sand and soil, installing park benches and cleaning the docks.
• Waters vegetation on City facility grounds.
• Remove debris with mechanical blower.
• Makes garbage runs at City facilities. This includes emptying garbage cans, picking up litter and debris.
• Landscape installation to include planting, weeding and bed maintenance.

Additional Responsibilities

• Assist with hand equipment and small engine maintenance and repair.
• Set up equipment where necessary.
• Painting and staining as needed.
• Other duties as assigned.

• Basic knowledge and/or experience in landscape services.
• Basic knowledge in landscape maintenance.
• Skills to use basic mowing equipment.
• Basic knowledge in horticulture.
• Ability to read directional maps.

Minimum Qualifications

• Must maintain a valid Washington State Driver's License and maintain ability to operate a City pick-up truck.
• Must meet minimum age requirements under Department of Labor and Industries regulations (age 18).

Physical Abilities
Must be able to move objects weighing up to 50 pounds. Walk, kneel, bend for extended periods of time.

Working Conditions
Performs work outdoors in inclement weather. May work weekends or staggered schedule.

Union Affiliation
Seasonal Laborers are not represented by a union until they exceed 347 hours service. Thereafter, they are represented by the Teamsters union, with membership options that will be provided upon employment. These hours are additive from a previous year of service unless the returning employee has a break in service between seasons of twelve months or more.

Benefits
This position receives sick leave.

Selection Process
Applicants must provide a resume and cover letter describing experience and knowledge of the role. Those who meet the minimum qualifications and requirements for the advertised position(s) will be invited by phone or email to interview. Position open until filled. First review of applicants 15 days after initial post.

Candidates who are selected to interview will be required to complete a criminal background check.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf at .

Location Seattle Highly preferred

Strong data experience

MDM experience

Enterprise integration experience

Financial and reporting experience budgets / forecasting

Should have strong agile experience

15+ year exp with program management

Strong communication and stakeholder management

Managing 3+ engineering PODs and...

Description

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

We are seeking a talented and motivated Production Supervisor to lead production operations at Leo. Anticipated working hours for this position are Wednesday - Saturday, 6 AM - 4:30 PM (4/10s).

Key job responsibilities

* Hire, develop and supervise leads and a large group of highly skilled technicians focused on Kuiper satellite production. Includes annual reviews, career development and managing corrective and disciplinary actions.

* Coordinate with other Kuiper leaders and manufacturing engineers to plan and coordinate daily tasks for technicians and activities of all operations with an ability to adapt to changing schedules and other dynamic priorities.

* Establish on-the-job training programs and standardized opportunities for team members to learn new skills and progress in their career.

* Independently perform integration and test of the Kuiper satellite and various complex subassemblies in a cleanroom and ESD controlled environment.

* Inspect and verify your team's work after completion to ensure engineering and quality standards are met.

* Author, maintain, and train others to all relevant process documentation, including Assembly, Inspection, Testing/In-Process Characterization, and Packaging Procedures.

* Collaborate with manufacturing, design, operations and test engineers to develop, document and complete activities, including continuous improvement opportunities

* Provide frequent feedback and technical reviews on designs, processes, tools and custom equipment used in production environments.

* Improve and enforce area safety and reporting mechanisms through regular auditing and safety-related projects.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

The Production Supervisor will work closely with cross-functional engineering, test, enterprise, quality and operations teams on production hardware integration processes and systems. This is a critical role leading the technician team on the production floor.

This position requires a high degree of skill in many areas, including technical leadership, technician development, mechanical assembly, avionics integration, troubleshooting, electrical checkouts and environmental testing. In short, you will be responsible for ensuring high quality, workmanship and safety standards are adhered to on a daily basis across the technician team. You will also help lead long term production planning, team organization, team building and hiring for essential roles across your team.

About the team

We are a fast-paced, data-driven team working with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product's performance, quality and cost. We are motivated by technical challenges and want individuals who are excited for the fast pace of production.

Basic Qualifications

* 2+ years of team leadership experience

* 5+ years of hands-on experience in mechanical or electrical hardware assembly, test, and/or installation

Preferred Qualifications

* Experience hiring and leading a high-performance team

* Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

* Experience working in a fast-paced, rapidly changing operations environment

* Experience leading engineering teams as a mentor or tech lead, or experience leading and influencing your team or organization

* Experience helping develop enterprise manufacturing systems and/or assembly lines.

* Experience working with FOD, ESD sensitive hardware and clean room requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Kirkland - 100, ,000.00 USD annually

Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.

This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.

You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.

This is not a support or onboarding role.

This is a revenue-carrying account ownership role focused on:

• Re-selling into the same organization
• Expanding into new departments (HR → IT, Legal, Finance)
• Strengthening executive relationships
• Driving renewal confidence

You will operate as the commercial owner of your accounts post-sale.

• Manage renewal timelines and negotiation strategy
• Identify risks early and create mitigation plans
• Ensure customers clearly understand value delivered
• Forecast accurately and maintain strong renewal hygiene

• Map accounts across departments and stakeholder groups
• Identify new workflow and use-case expansion opportunities
• Position Cascade’s value to new executive buyers
• Partner with AEs where appropriate to close larger expansions

Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.

• Run structured Quarterly Business Reviews
• Anchor discussions in value, ROI, adoption, and roadmap alignment
• Build relationships beyond day-to-day users
• Multi-thread across HR, IT, Finance, Legal, and other stakeholders

• Monitor usage and engagement data
• Recommend actions to improve adoption and workflow integration
• Work closely with Implementation to ensure time-to-value
• Identify and qualify expansion signals within accounts

For each account, you will maintain:

• Executive stakeholder map
• Expansion pathways
• Risk assessment and mitigation plan
• Quarterly action plan

You should be able to clearly articulate:

• Where growth will come from
• What risks exist
• What next steps are required

You will work closely with:

• CEO, Sales, and Marketing (for larger expansions or joint selling motions)
• CS Implementation for onboarding and complex rollout support
• Product & Engineering to communicate strategic customer feedback

This role requires influence without formal authority.

• 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
• Experience owning renewals and expansion quotas
• Comfortable navigating enterprise stakeholders
• Strong account mapping and multi-threading skills
• Confident running executive-level conversations
• Commercially minded and revenue-oriented

Bonus:

• Experience selling across departments within the same organization
• Experience in B2B SaaS, HR tech, IT systems, or enterprise AI

Company Overview

Founded in 1976 and headquartered in Redmond, Washington, MicroSurgical Technology's passion is creating exceptional surgical devices and instruments used to restore or improve sight for patients all over the world. MST is part of UK based Halma PLC, a global company whose healthcare division helps provide technologies and solutions that enhance the quality of patients’ lives.

Our products are surgeon-designed and meticulously crafted to instill confidence and assurance in Cataract and Glaucoma procedures and include a wide range of surgical instruments such as forceps, scissors, hooks, spatulas, and knives, all designed for the delicate and intricate procedures required in microsurgery.

Together, we create a place where we are successful, motivated by our mission and inspire each other. This is where you can do your best work!

Senior Manufacturing Engineer

Responsibilities:

• Design new and revise existing tools and fixtures for assembly, test, and inspection
• Create test protocols for qualifying new products and assemblies
• Develop and document IQ, OQ, PQ and maintenance protocols for new equipment and fixtures
• Develop and implement automation/semi-automation equipment and fixtures
• Participate in Material Review Board, evaluate and disposition discrepant material, conduct failure root cause analysis, develop rework and repair methods, identify and document corrective and preventative action
• Create engineering design and process change orders with required documentation, technical justification/change effects analysis, and impact to operations
• Create, document, and conduct training and certifications for fixture/equipment operation, and critical methods
• Revise existing product designs for improvement or new line extensions
• Develop test equipment and methods for mechanical, electrical, hydraulic, and pneumatic devices and systems
• Develop and maintain production assembly, test, and inspection procedures through product life cycle
• Develop verification and validation protocols for equipment and processes, including validation of cleaning, packaging, and sterilization
• Develop automated data collection and reporting methods
• Lead production process quality improvement
• Determine training and certification requirements for assemblers and technicians for production processes and equipment
• Provide product failure analysis support for customer complaints and returns
• Workflow design, yield improvement, waste reduction, time and motion efficiency studies
• Create and maintain Product and Process FMECA through product life

Requirements:

• Bachelor’s degree in Engineering (Manufacturing, Mechanical, or equivalent) with 5-7 years of experience in medical device manufacturing or related manufacturing environment
• Direct experience in medical device or highly regulated environment
• Certified SolidWorks Associate or 3+ years of equivalent experience
• Microsoft Office applications, Excel power user
• Proficiency with inspection tools and methods
• Solid understanding of design change requirements and processes in FDA regulated manufacturing environment
• Ability to perform Gage R & R Analysis for equipment qualifications
• Ability to use Design of Experiments methods to support process improvement

Desirable Skills and Experience:

• Experience with metal machining and fabrication and finishing methods and equipment
• Swiss watch or jewelry manufacturing industry with insights into small tools, equipment, techniques
• Experience with color anodizing, electropolishing, chemical etching, laser etching
• Clean room, aqueous cleaning, and sterilization qualification and monitoring
• Lean manufacturing process implementation or support
• Mechanical specification using GD&T
• Quality analysis using MiniTab

Salary range for this position is $120k-$145k per year which is the general base range for a successful candidate in the State of Washington. The successful candidate’s actual pay will be based on various factors such as skills, qualifications and experience.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401K retirement plan; flexible spending and health savings account; paid holidays; paid time off; parental leave; employee assistance program and other company benefits.

MicroSurgical Technology Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expressions, veteran status, or any other category that is protected by applicable law.

Please note that only qualified candidates will be contacted for further consideration.

No Recruiters or Agencies Please

HVAC Maintenance Sales Executive

Commercial & Industrial Facilities

Location: King and Pierce Counties

Company: Holmberg Mechanical

Reports To: Service Director / Sales Manager

Position Overview

We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.

This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.

Core Responsibilities

• Prospecting & Pipeline Development (Non-Negotiable)
• The successful candidate will consistently execute the following weekly prospecting absolutes:
• Develop and maintain a call list of at least 100 suspects within a defined vertical market
• Appropriate titles may include:
• Facility Manager
• Director of Facilities
• General Manager
• Owner
• Operations Manager
• Executive Director
• President
• Chief Operating Officer
• Conduct outbound cold calls and outreach to targeted suspects
• Set a minimum of:
• 6 first appointments per week
• Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
• Sales Process Execution
• Follow a structured, repeatable sales process:
• Targeting & Prospecting
• First Appointment (Discovery)
• System Survey / Site Walk
• Solution Development
• Proposal Presentation
• Close & Handoff to Operations
• Conduct on-site mechanical system surveys
• Identify client objectives related to:
• Reliability
• Risk reduction
• Budget predictability
• Asset life extension
• Comfort and compliance
• Develop and present preventive maintenance solutions aligned with client goals
• Account Development
• Build long-term relationships with facility stakeholders
• Maintain accurate CRM records including:
• Call activity
• Appointments set
• Survey status
• Proposal stage
• Transition sold agreements smoothly to operations and service teams
• Identify upsell and cross-sell opportunities over time

Performance Expectations

• This role is measured on activity, conversion, and results, including:
• Consistent execution of weekly prospecting standards
• First appointment volume and quality
• Survey conversion rate
• Maintenance agreement revenue growth
• CRM accuracy and pipeline health

Ideal Candidate Profile

• 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
• Comfortable with cold calling and outbound prospecting
• Organized, disciplined, and process-driven
• Able to communicate confidently with technical and non-technical stakeholders
• Experience selling recurring services or long-term agreements is a strong plus
• Self-motivated with a strong work ethic and accountability mindset

What We Offer

• Competitive base salary plus sales incentives
• Clear expectations and a defined sales process
• Strong operational support from service, engineering, and management
• Long-term growth opportunity in a stable, essential industry
• Vehicle / allowance, phone, laptop, and CRM tools

Who Should Not Apply

This role is not a fit for candidates who:

• Rely primarily on inbound leads
• Are uncomfortable with structured prospecting activity
• Prefer transactional or short-cycle sales only
• Require heavy supervision to stay on task

How to Apply

• Submit your resume and a brief cover letter explaining:
• Your experience with outbound prospecting
• Your approach to building a pipeline from scratch
• Why activity-based selling resonates with you

We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.

Our incentive program includes:

• Commission on new maintenance agreements
• Commission on profitable project sales
• Renewal incentives on retained accounts
• Annual performance bonus opportunities
• Unlimited earning potential for high performers

*Top performers in this role can earn $140,000–$190,000+ annually.

*Base pay is $60,000 to $70,000.

Our unique compensation package will be discussed during an in-person interview with viable candidates.

This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.

For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

Enterprise Account Executive

Location: Remote (U.S.) | Department: Sales | Reports to: VP of Sales

Base: 125K

Bonus: 125K

Uncapped Commission

About the Company

We are a global leader in last-mile delivery orchestration, helping businesses deliver on time, every time. Our SaaS platform powers seamless delivery experiences for top brands across food & beverage, furniture, appliances, and building supply—combining intelligent routing, real-time visibility, and customer communication in one unified solution.

Role Overview

We’re seeking a proven Enterprise Account Executive to drive new business across multi-stakeholder enterprise organizations. You’ll own the full sales cycle—from prospecting and discovery to negotiation and close—targeting large accounts with national or multi-region operations.

Core Roles and Responsibilities

Pipeline Generation and Sales Strategy

• Proactively identify, research, and prospect new enterprise clients (e.g., Fortune 1000 importers, exporters, 3PLs, logistics, and distribution service providers).
• Develop and execute comprehensive territory and account plans targeting key decision-makers across operations, logistics, and IT.
• Collaborate with Marketing and SDR teams to drive pipeline through targeted campaigns, events, and ABM initiatives.

Sales Cycle Management and Deal Closure

• Manage the entire enterprise sales cycle—from qualification to contract signature—typically for multi-million-dollar ARR deals.
• Conduct consultative discovery sessions to deeply understand each client’s logistics and delivery challenges (warehousing, route optimization, customer communication).
• Lead executive-level product demonstrations and solution presentations, partnering with Solutions Engineering and Product teams as needed.

Solution Development and Negotiation

• Design tailored SaaS solutions that optimize delivery performance, reduce cost, and improve ROI.
• Negotiate complex commercial terms and SLAs with C-suite and procurement leaders.
• Manage RFP/RFI responses, ensuring clarity, accuracy, and competitive positioning.

Relationship Management and Collaboration

• Build and sustain trusted, long-term relationships with executives and operational leaders within client organizations.
• Collaborate cross-functionally with Professional Services, Customer Success, and Product to ensure seamless onboarding and long-term adoption.
• Represent the company at key industry conferences, tradeshows, and strategic networking events.

Forecasting and Administration

• Maintain accurate sales records, pipeline data, and forecasts in Salesforce.
• Meet or exceed monthly, quarterly, and annual sales quotas.
• Provide consistent reporting on pipeline health, competitive intelligence, and customer feedback.

Key Skills and Qualifications

• Experience: 7+ years of enterprise B2B SaaS sales, ideally within logistics, transportation, or supply chain technology.
• Business Acumen: Deep understanding of logistics operations, delivery optimization, and supply chain management trends.
• Sales Expertise: Proven success managing large, complex sales cycles and closing multi-stakeholder, seven-figure deals.
• Communication: Exceptional presentation and negotiation skills with the ability to engage and influence C-level audiences.
• Problem-Solving: Analytical, creative, and strategic thinker who connects customer challenges to measurable solutions.
• Autonomy and Collaboration: Self-starter with entrepreneurial drive who collaborates effectively across GTM and product teams.

Why Join Us

Be part of a fast-growing SaaS leader that’s redefining delivery orchestration for the world’s largest brands. You’ll have the autonomy to make an impact and the backing of a global team that values innovation, accountability, and customer success.

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in Bellevue, WA

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.