Engineering Jobs in Pittsburgh Pa Remote

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

We're seeking a talented Senior Data Engineer to build and scale the data infrastructure that powers our retail technology platform. As a key member of our early-stage team, you'll design and implement robust data pipelines, establish best practices for data engineering, and enable data-driven decision making across the organization. This is a unique opportunity to shape the data foundation of a growing startup and work with cutting-edge technologies in both batch and streaming data processing.

What you’ll do:

• Design and implement scalable data pipelines for both batch and streaming workloads using Python and Spark 
• Build and maintain cloud-native data infrastructure to support our retail analytics and operational needs 
• Develop real-time streaming solutions to process transaction, inventory, and operational data 
• Develop AI agents to automate operations 
• Implement data quality validation and monitoring to ensure reliability across our data ecosystem 
• Establish DataOps best practices and automation as we scale our data infrastructure Own data security and privacy compliance as we handle sensitive customer and business data 
• Collaborate closely with product, engineering, and business teams to understand data requirements and deliver solutions 
• Mentor team members and contribute to building a strong data engineering culture 

What we’re looking for:

• 5+ years of hands-on data engineering experience 
• Strong proficiency in Python for data processing and pipeline development
• Production experience with Apache Spark for large-scale data processing
• Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure)
• Proven track record implementing both batch and streaming data pipelines
• Deep understanding of SQL and modern data warehouse technologies 
• Strong knowledge of data modeling, ETL/ELT patterns, and workflow orchestration Experience with distributed systems and cloud infrastructure 
• Excellent problem-solving and analytical skills 
• Strong communication skills with ability to translate business needs into technical solutions Thrives in fast-paced, early-stage startup environments with changing priorities 

Nice to have:

• Experience in retail tech, e-commerce, or similar enterprise systems 
• Expertise with real-time processing frameworks like Kafka, Kinesis, or Flink
• Proficiency with Python data handling libraries (pandas, NumPy, polars) 
• Knowledge of data quality and observability platforms 
• Understanding of event-driven architectures, medallion architectures, and CDC patterns 
• Previous experience at an early-stage startup or building data infrastructure from scratch 
• Background working with multi-tenant SaaS platforms or enterprise analytics systems
• Experience with container orchestration (Docker, Kubernetes) 
• Knowledge of DataOps and MLOps best practices

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

We are seeking a Machine Learning Engineer who understands the heartbeat of retail. In this role, you will build the intelligence that helps major retailers make critical merchandising decisions, balancing profit, revenue, and inventory health.

You will sit at the intersection of ML Engineering, Retail Strategy, and Data Science. Your work will power the "brain" of our platform, transforming raw sales data and competitive signals into actionable pricing strategies and clear insights for merchants and buyers.

What you’ll do:

• Design and deploy models specifically for retail challenges, such as demand forecasting, price elasticity at the SKU level, seasonality detection, and markdown optimization.
• Evolve our Python-based optimization engine to handle complex retail constraints (e.g., maintaining brand standards, psychological price points, and inventory sell-through targets).
• Engineer systems that explain the "why" behind a price change. You will translate model outputs into merchant-friendly insights (e.g., "We recommend a markdown here because competitor X dropped price and inventory depth is high").
• Develop logic to optimize products across their entire lifecycle—from initial price setting to promotional strategies and final clearance.
• Build robust data pipelines to ingest and process diverse retail datasets, including POS transactions, competitor scraping, and inventory feeds.
• Work closely with product managers to understand the needs of category managers and pricing analysts, ensuring our algorithms solve real-world merchandising pain points.

What we’re looking for:

• 3+ years of experience building production ML systems using Python, Scikit-learn, or PyTorch, with a focus on regression and time-series forecasting.
• A strong understanding of (or deep interest in) retail mechanics—how inventory turns, gross margin, and sell-through rates drive business success.
• Familiarity with mathematical optimization techniques and how to apply them to business constraints (e.g., linear programming, constraint satisfaction).
• Expert SQL skills and ability to model complex data relationships (e.g., parent-child product hierarchies, store clusters).
• The ability to look at an optimization result and explain the business logic behind it. You can debug not just code, but the retail logic.
• Bachelor’s degree in Computer Science, Data Science, Machine Learning, Mathematics, or a related technical field.

Nice to have:

• Master’s degree in Artificial Intelligence, Computer Science, Operations Research, or Statistics.
• Experience in Retail Analytics, E-commerce, Supply Chain, or Revenue Management.
• Familiarity with "Explainable AI" (XAI) tools to make black-box models transparent to business users.
• Experience handling sparse data or cold-start problems (e.g., pricing new products with no history).

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

We're seeking an exceptional Head of Engineering to lead our technical organization through our next phase of growth. As our engineering leader, you'll build and scale our team, establish technical excellence, and drive the development of products that delight our customers. This is a unique opportunity to shape the engineering culture and technical foundation of an early-stage startup with ambitious goals.

What you’ll do:

• Lead engineering teams in designing and implementing scalable, cloud-native architectures for AI-powered, agent-based applications 
• Drive technical strategy and establish engineering best practices across the organization with an AI-first approach 
• Oversee the development lifecycle from planning through deployment using modern CI/CD pipelines 
• Champion security-first development practices and ensure compliance with industry standards 
• Mentor and develop engineering talent while fostering a culture of innovation and continuous improvement 
• Build and maintain a hybrid engineering culture with effective collaboration practices across in-office and remote team members 
• Collaborate with product, design, and business stakeholders to align technical solutions with retail customer needs 
• Establish and monitor engineering KPIs, system performance metrics, and technical debt management 
• Lead incident response protocols and ensure high availability of production systems 

What we’re looking for:

• 10+ years of software development experience, including 5+ years in engineering leadership roles
• Strong application development background with hands-on experience scaling production systems
• Proven track record of scaling engineering teams from ~5 to 50+ engineers
• Ability to define who to hire and when, aligned to business and product priorities
• Experience building and maturing software development practices
• Deep expertise in modern programming languages, frameworks, and architectural patterns Strong understanding of distributed systems, microservices, and cloud infrastructure (AWS, GCP, or Azure) 
• Experience building and scaling multi-tenant SaaS platforms 
• Familiarity with modern data engineering, machine learning operations, or AI/ML infrastructure 
• Experience with DevOps practices, containerization (Docker, Kubernetes), and infrastructure as code 
• Experience with database design, optimization, and data architecture strategies
• Demonstrated ability to build and lead high-performing remote and distributed teams Excellent communication skills with ability to translate technical concepts for non-technical stakeholders 
• Strong knowledge of Agile, Scrum, or other iterative development methodologies

Nice to have:

• Expertise in building platform engineering capabilities and developer experience initiatives Knowledge of observability tools and practices, particularly Honeycomb or similar event driven observability platforms 
• Experience with security frameworks, penetration testing, and compliance requirements (SOC 2, GDPR, HIPAA) 
• Early-stage startup experience with ability to thrive in ambiguous, fast-moving environments 
• Experience in retail tech, e-commerce, or similar enterprise software platforms 
• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience 

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

We’re looking for a multi-disciplinary AI Engineer to design, implement, and deploy LLM-driven agents with strong backend and front-end integration. You’ll be leading efforts across LLM agent design, prompting, fine-tuning, and MLOps, while building real-world, production-grade applications with modern web technologies.

The ideal candidate combines a strong foundation in Python and AI with practical experience in agent frameworks like LangGraph, PydanticAI, and Google ADK, as well as FastAPI and front-end development.

What you’ll do:

LLM Agents & Prompt Engineering

• Architect and implement LLM agents using frameworks like LangGraph, PydanticAI, and Google ADK.
• Build composable, tool-augmented reasoning chains (e.g., RAG, CoT, ReAct, planner-executor).
• Integrate vector databases (e.g., FAISS, Pinecone, pgvector) and knowledge graphs (Neo4j) to support retrieval-augmented generation (RAG) and long-term chatbot memory.
• Design and maintain high-quality prompt strategies for robustness and reliability.

FastAPI, Model Context Protocol (MCP) & Backend

• Develop and maintain scalable APIs using FastAPI, supporting synchronous and asynchronous agent execution.
• Integrate Model Context Protocol (MCP) to enable secure and structured access to external data and tools within agent workflows.
• Implement state tracking, context-aware input dispatch, and modular plugin integration within the control plane.

Evaluation, Testing & Observability

• Build unit and behavioral tests for agents, tools, and workflows.
• Develop tooling for trace analysis, agent state debugging, and hallucination tracking.
• Compare and benchmark agent orchestration frameworks for trade-offs in speed, reliability, and usability.

Model Fine-Tuning & MLOps

• Fine-tune models using LoRA, QLoRA, or full fine-tuning pipelines.
• Integrate, deploy, and monitor models in production using cloud providers.
• Set up agent logging, observability dashboards, and recovery workflows.

Front-End & UX

• Familiar with React, TypeScript, Next.js, or similar frameworks
• Understanding of front-end and back-end integration for AI tools
• Ability to build basic dashboards or agent interfaces
• Integrate agents into interfaces
• Speak the language of UI 

What we’re looking for:

• 3+ years experience with Python in ML/AI systems and PyTorch or Tensorflow
• 1+ years experience with LLM agent development, prompt engineering, and frameworks like
• LangGraph, PydanticAI, and Google ADK.
• Experience with fine-tuning LLMs.
• Familiarity using vector stores like ChromaDB, Weaviate, or pgvector.
• Production experience with FastAPI, Docker, and MLOps
• Expert in Agentic Coding IDEs (Windsurf, Cursor or Claude Code)
• Bachelor’s or Master's degree in computer science

Nice to have:

• Open-source contributions to LLM/agent tooling
• Knowledge of async programming, websockets, and streaming APIs

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and is scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

Profitmind is looking for a Full-Stack Software Engineer to help build and evolve the core product experience across both the frontend and backend. This role is frontend-heavy, but requires comfort working across the stack, including writing SQL queries and supporting backend data access in a JavaScript/TypeScript environment. 

You’ll work closely with product, design, and engineering to turn complex data, workflows, and AI-driven functionality into experiences that feel simple, fast, and purposeful. This is a hands-on role for a mid-level engineer who can operate independently and work with the team to deliver features end-to-end.

What you’ll do:

• Build and maintain modern, responsive user interfaces across our web applications
• Develop and maintain reusable UI components within the core Profitmind product
• Work in a full-stack JavaScript/TypeScript environment, supporting both frontend features and backend data needs
• Write and maintain SQL queries to support product functionality and analytics use cases
• Support front-end and back-end integration for AI-powered tools and workflows
• Build dashboards and agent-style interfaces that make complex outputs easy to understand
• Write automated tests for frontend and full-stack functionality as part of a high-quality development process
• Ensure strong performance, accessibility, and cross-browser compatibility
• Iterate quickly based on user feedback and evolving product direction

What we’re looking for:

• 4–5 years of professional software development experience preferred
• Strong, hands-on experience building frontend applications using modern frameworks such as React, TypeScript, Next.js, or similar
• Comfort working across the stack in a JavaScript/TypeScript codebase
• Ability to write SQL queries independently and work with relational data on the backend
• Experience building data-driven user interfaces, dashboards, or analytics-heavy applications
• A pragmatic approach to automated testing and code quality
• High attention to detail and pride in delivering polished, usable software
• Ability to work independently in a fast-moving, product-driven environment
• Experience with enterprise, data-heavy, or analytics-focused products is a plus

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

This is a full-time position based in Pittsburgh, PA, though remote candidates will be considered on a case-by-case basis.

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE

Applied AI Engineer

Compensation:

• Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)

Location:

• Hybrid / Onsite - Greater Kansas City Metro Area
• 3 days per week onsite, 2 days remote
• Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
• Fully remote candidates cannot be considered

Work Authorization:

• Must be authorized to work in the U.S.
• No current or future visa sponsorship available

Engagement Type:

• Full time, direct hire only
• No third-party agencies, consulting firms, C2C, or 1099 arrangements

About the Opportunity

Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.

The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.

The Role

As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.

This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)

Key Responsibilities

• Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
• Develop and deliver intelligent features within a proprietary SaaS platform.
• Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
• Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
• Build and maintain backend systems and APIs that support AI functionality across products and services.
• Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
• Implement fallback strategies, model routing, and cost performance optimization.
• Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
• Apply best practices related to data privacy, security, compliance, and responsible AI use.
• Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.

Qualifications

• 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
• Proven experience applying LLMs or similar AI models to real business or product challenges.
• Strong backend engineering skills (Python and/or TypeScript preferred).
• Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
• Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Front end development experience in areas like React, Node.js, Web Development, front end web product design
• Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
• Knowledge of data privacy, security, and ethical AI considerations.
• Experience supporting SaaS platforms or technology driven products is a plus.
• Strong communication skills and the ability to collaborate across technical and non-technical teams.
• Passion for applying AI in practical, high impact ways.

Why This Role

• High visibility and ownership of AI initiatives
• Opportunity to build AI systems that directly impact business outcomes
• Emphasis on production grade systems, not experimentation alone
• Collaborative, hybrid environment with close access to stakeholders

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

W2 Only , Position is Contract to hire

Title: Power BI Developer

Duration: 4-6 Months + Contract to hire

Location: Remote

• This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
• This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
• This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.

Departmental Expectation Of Employee

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

Essential Duties and Responsibilities

• Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
• Perform data validation and quality checks to ensure the accuracy and reliability of reports.
• Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
• Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability

Key Opportunities

• Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
• A deep understanding of how data analytics drives key business decisions across different functions
• Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
• Mentorship from experienced data professionals and opportunities for networking.

Qualifications

• Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
• Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
• Understanding of database concepts and data modeling.
• Basic knowledge of SQL.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.

Americans With Disability Specifications Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8+ years of relevant experience with a degree (Required)

• 10+ years of relevant experience without a degree (Required)

• ServiceNow Architect Certification (Preferred)

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

• Bachelor's Level Degree (Required)

• Project Management Professional Certification (PMP) - (Preferred)

• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
• Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
• Proven success in process improvement, stakeholder management, team development, and change management initiatives.