Engineering Jobs in Narberth Pennsylvania

Water/Wastewater Technical Design Engineer (P.E.)

Philadelphia, PA | Hybrid

Salary: $120,000–$150,000 DOE

Are you a PE-licensed water/wastewater design engineer looking to stay hands-on technically while working on some of Philadelphia’s most visible municipal infrastructure projects?

Join a nationally respected water consultancy delivering complex treatment, conveyance, and utility improvement programs across Southeastern Pennsylvania.

Why This Role?

• Lead technical design on municipal water & wastewater projects
• Work on treatment plants, pump stations, transmission mains, and regulatory upgrades
• Collaborate with senior PMs while maintaining strong technical ownership
• Hybrid flexibility with long-term regional stability

What You’ll Be Doing

• Producing and reviewing detailed designs for water/wastewater facilities
• Supporting planning, permitting, and construction phase services
• Applying process, hydraulic, and infrastructure design standards
• Mentoring junior engineers and designers

What You Bring

• Active PE license (PA or obtainable)
• 7–15+ years water/wastewater engineering experience
• Strong design background in treatment and conveyance systems
• Civil or Environmental Engineering degree

Why Engineers Join This Firm

• Consistent municipal backlog (not boom-and-bust work)
• Strong internal technical standards and QA culture
• Engineers respected for expertise—not buried in admin
• Clear advancement without needing to “sell” prematurely

What We Offer

• Salary: $120,000–$150,000 DOE — above market and highly competitive in Philadelphia
• Benefits: Comprehensive package (health, dental, vision, 401(k), performance bonus)
• Schedule: Flexible hybrid model with Philadelphia presence
• Culture: Collaborative, stable, and regionally recognized for water engineering leadership
• Growth: Clear pathways to senior technical, project leadership, or business management roles

Ready to take the next big step in your water career? Apply today or reach out for a confidential conversation.

Core Requirements:

• Bachelor’s degree in Engineering or Manufacturing Technology.
• 8+ years of senior leadership experience in aerospace or automotive precision manufacturing.
• Proven success launching facilities or leading major manufacturing expansions.

Preferred Requirements:

• MBA degree
• Experience implementing MES, ERP, IIoT, and digital manufacturing platforms.

The successful candidate will be responsible for building a high-performing technical organization, deploying advanced manufacturing systems, and establishing a benchmark facility in precision manufacturing through innovation, digitalization, and continuous improvement. They will also partner closely with senior leadership to define and execute a future-ready automation and smart manufacturing strategy.

CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 1,600 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement.

Responsibilities:

• Define and execute the site’s automation and technology strategy in alignment with business objectives and long-term growth plans.
• Lead the design, build-out, and commissioning of manufacturing equipment, automation systems, and digital infrastructure for a greenfield operation.
• Integrate CNC, forming, robotics, material handling, and PLC-based systems with MES/ERP platforms to enable smart manufacturing.
• Establish lean, data-driven manufacturing processes, standard work, and control plans to support safety, quality, and efficiency.
• Drive continuous improvement and innovation across automation, digital manufacturing, and analytics capabilities.

Confidentiality is guaranteed. Applications require a resume/CV with contact information.

Learn more about us at CiresiMorek.

Immediate Opening for a Senior Manufacturing Engineer (Norristown, PA)

SNAPSHOT!

Are you the type of individual that is motivated by the challenge of a dynamic, complex, yet rewarding career? Can you execute and drive manufacturing improvement in high mix low volume environment? READ ON!!!! Looking for a Senior Manufacturing Engineer who is passionate about leadership, processes, and systems!

Key Responsibilities Include:

• Assists Manager in the planning and establishing of manufacturing engineering schedules and following up performance against estimates.
• Create assembly process planning, provide support to production activities and coordinate implementation of product changes, improvement projects and preventive / corrective actions.
• Design and develop manufacturing processes for enhancements, product changes and related fixtures and tooling that are consistent with zero defect level and low product cost.
• Provides engineering support for troubleshooting and resolving technical problems in production line coordinating the necessary actions with relevant areas.
• Analyzes manufacturing process flows continually for the enhancements of quality, cost reduction, and throughput.
• Oversees and approves the creation and implementation procedures required to assemble and test products.
• Ensures processes and procedures are in compliance with company systems and regulatory requirements.
• Provides guidance to production team and quality regarding design concepts and specification requirements to best utilize equipment and manufacturing techniques.
• Develops and implement technical training for the Manufacturing Engineers and Production Planners.
• Contacts with vendors in determining product specifications and arranging equipment, parts, or material purchase, and evaluating products according to quality standards and specifications.
• Oversee the successful implementation of major projects and programs for the corporation and organization from a manufacturing engineering perspective.
• Must be proficient with MES, MS Office, and other computer software tools for developing reports and supervising the department.
• Ensure that health and safety guidelines are followed.
• Manage the tooling and tools assigned to production.

Experience & Qualifications:

• Bachelors of Science Engineering degree
• Minimum 5 years of related experience working in Manufacturing Engineering in environment of Aerospace and Defense or Contract Manufacturing.
• Demonstrated experience in a team leader or supervisory role.
• Must possess a complete technical understanding and application knowledge of aircraft manufacturing, assembly, tooling and tools.
• Aircraft and product configuration management.
• Supervisory Experience
• Customer service skills
• Experience in Aircraft assembly process
• Experience in utilization of Lean Concepts.
• Proficiency on use of MES, CATIA, SAP and Primavera Scheduling systems
• Strong written and verbal communication
• Work in a safe professional manner adhering to Company Standards and all regulatory requirements including, OSHA, EPA, State and Federal regulations

KEY BENEFITS INCLUDE:

• 401k
• Paid vacation + sick time + paid holidays
• Friendly, employee-centric company culture
• Amazing health benefits (medical, dental, vision, etc)
• Client is offering a base of $80-95K

For immediate consideration, please send your resume to !

We are a U.S.-based, privately held, mid-sized company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high efficiency pumping equipment across key industries including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets.

We are offering a home-based remotely based sales opportunity for an Account Manager position.

This person will be responsible for the identification, development and implementation of sales strategies and customer solutions in a defined territory and specific customer base in the Refinery, Power Plants, and Oil and Gas markets located in and along the territory within:

Territory – Western Pennsylvania, Western New York and West Virginia.

Sales responsibilities will be for aftermarket pump repairs plus parts, reliability services, sensors and field service within your assigned region. You will be conducting business development activities, cultivating customer relationships, identifying opportunities for growth, closing new business and ensuring business objectives/strategies are met within a company with a supportive culture, including our technical and sales resources to help you be successful in your role. You will have many resources available to you including a 5,000 HSP test lab, strong engineering support, high quality marketing tools, including media, brochures, case studies and training resources. You will also have access to experienced shop personnel who believe in providing our customers with a high-quality value solution.

Essential Job Accountabilities:

• Maintain current relationships with key accounts and prospect new customers continuously.
• Execute sales calls and identify new opportunities with both existing customers and new accounts in assigned geographical area.
• Grow sales within geographic territory in alignment with assigned revenue and new account development targets.
• Report sales activities in Salesforce CRM Software.
• Provides continuous improvement in sales coverage and effectiveness developing key areas and markets to include market share information and action plans.
• Provide technical support to customers and interfaces with engineering to assure best hydraulic fit and optimal equipment efficiency.
• Develop sales forecasts for the region.
• Define and assist management in developing solution-based proposals that will demonstrate product value to new and existing customers while optimizing revenue and profit of sale.
• Participate in weekly production /sales meeting to inform management of current and future activity.
• Work collaboratively with operations to identify and maximize margins and business profitability.
• Attend trade shows and industry events that impact business and build customer rapport.
• Effectively promote all of Hydro's value-added products and services, utilizing a "Total Solutions" sales strategy.
• Continuously build the Hydro brand, both in person and in social media presence.
• Manage travel and entertainment expenses in accordance with budgets and corporate policies.
• Travel up to 75% for in-person meetings at customer facilities within assigned geographic territory.

Job Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• Minimum education requirements include technical degree (mechanical engineering preferred) or equivalent combination of experience and education.
• 5 years prior experience as a Sales Engineer, Field Service Engineer or mechanical engineer or similar.
• Experience and knowledge of aftermarket service and solutions related to rotating equipment primarily with pumps.
• Superior technical skills with an in-depth knowledge of various types of pumps and pumping systems and a demonstrated knowledge of historical pump information along with a solid understanding of theoretical pump technologies.
• Strong business acumen and understanding of profitability in a service business environment
• Possess the ability to define problems, collect data and establish facts and valid conclusions.
• Have outstanding Customer Service skills and abilities in conjunction with a positive attitude and demeanor in sales settings and at site facilities.
• Proficient computer skills including Microsoft suite applications, with above average Excel and CRM experience.
• Must possess a high attention to detail, have exceptional time management skills.
• Have strong analytical and problem solving skills with an understanding of the root cause failure analysis process.
• Ability to facilitate solutions in a fast paced, complex technology, and business environment.
• Ability to work independently and be self-motivated while also being able to work effectively in a team environment.

Work Environment:

• Work is generally performed in a office environment and there will be instances that require activities in an industrial setting.
• Individual is required to comply with safety standards and regulations and use proper PPE.

We offer a full benefits package with a matching 401k and an entrepreneurial opportunity in a privately held organization.

We have two positions

Position 1

LinkedIn Pitch – QC Lead Investigator / Event Owner (Lab Equipment) | Philadelphia, PA

Join the Quality Control organization at Spark in Philadelphia as a QC Lead Investigator focused on laboratory equipment investigations and quality events. This contract role is ideal for someone experienced in QC/QA within regulated environments who enjoys digging into root cause, driving CAPAs, and improving lab systems.

You’ll lead equipment‑related investigations, manage deviations and change controls, support regulatory inspections, and serve as a system administrator for key QC lab platforms (Empower, Qx Manager, LabX, SoftMax, qPCR, etc.). Strong documentation, cross‑functional collaboration, and technical writing skills are essential.

Candidates should bring a Bachelor’s in a scientific or engineering field, hands‑on experience in GMP/regulated operations, and familiarity with root‑cause tools (5 Whys, Fishbone, FMEA). Experience with Veeva Vault QMS is a plus. This role is on‑site ~80% with standard business hours and some flexibility.

If you’re analytical, detail‑driven, and ready to support high‑visibility QC operations in a fast‑paced biotech environment, this is a strong opportunity to make an impact.

Position 2

LinkedIn Pitch – QC Lead Investigator / Event Owner | Philadelphia, PA (Onsite)

Spark’s Quality Control organization in Philadelphia is looking for a QC Lead Investigator/Event Owner to drive laboratory equipment investigations and quality events in a fast‑paced, highly regulated biotech environment. This contract role is ideal for someone who thrives on root‑cause analysis, CAPA execution, and cross‑functional problem‑solving.

In this position, you’ll lead equipment‑related investigations, manage deviations and change controls, support regulatory inspections, and partner closely with QC, QA, Lab Systems, and IT teams. You’ll also perform system admin tasks for key QC lab platforms and ensure documentation meets cGMP and global quality standards.

Candidates should bring a Bachelor’s in a scientific or engineering field, hands‑on QC/QA experience in regulated manufacturing, and familiarity with tools like Empower, Qx Manager, LabX, SoftMax, or qPCR systems. Strong technical writing, analytical thinking, and root‑cause methodologies (5 Whys, Fishbone, FMEA) are essential. Experience with Veeva Vault QMS is a plus.

This is an onsite role (~80%) with standard business hours and some flexibility. If you’re detail‑driven, collaborative, and ready to support high‑visibility investigations that directly impact product quality and compliance, this is a strong opportunity to step into a key role within QC.

Biomedical Equipment Technician (BMET)

Contract: 3-month contract with likely extension

Location: Philadelphia – Pennsylvania

Travel: Local travel between nearby healthcare facilities required

Key Responsibilities

• Perform advanced troubleshooting, repair, calibration, and preventive maintenance on biomedical equipment, including: Sterilizers | Laboratory analyzers | General patient care devices | Cardiac/pacing equipment
• Support medical device networking initiatives
• Migrate devices onto segmented clinical networks
• Verify connectivity, cybersecurity compliance, and documentation
• Execute technical procedures alongside clinical teams, IT, and vendors
• Coordinate vendor-supported technical projects and implementations
• Provide general operating room support and navigate clinical environments safely
• Travel locally between facilities to support service requests and projects
• Maintain accurate records in asset management systems
• Follow OEM/AEM procedures and regulatory standards
• Operate independently while collaborating with the clinical engineering team

Required Qualifications

• Associate’s or Bachelor’s degree in Biomedical Equipment Technology, Electronics, Applied Science, or equivalent military/technical training
• 3–5+ years of biomedical equipment experience
• Hands-on experience with multiple equipment types (sterilizers, lab, and patient care devices)
• Experience with medical device networking and network segmentation
• Experience coordinating technical work with vendors and stakeholders
• Ability to work independently in fast-paced clinical environments
• Valid driver’s license and reliable transportation

Preferred Qualifications

• AAMI certification (CBET or equivalent)
• Experience supporting large healthcare systems
• Operating room support experience
• Familiarity with clinical applications, medical PCs, and cybersecurity practices

Interview Process: Onsite technical interviews

Start Timeline: Immediate need / expedited hiring process*

The Business Data Analyst will play a critical role in supporting data-driven decision-making for core PMA business functions. This position is focused on extracting valuable insights from complex datasets, creating operational reports, and developing intuitive BI dashboards tailored to business needs. Working within an enterprise reporting structure, the analyst will perform on-demand data discovery, conduct trend analysis, and develop analytics tools that empower stakeholders with meaningful insights. By ensuring data accuracy, quality and relevance, this role will support data governance activities and continuous process improvements that align with strategic objectives.

Responsibilities:

Data Analysis & Business Insights
* Conduct in-depth data analysis to support strategic business initiatives.
* Perform trend analysis and develop predictive insights to help business teams identify patterns, risks, and opportunities.
* Respond to data discovery requests and operational reports development to support key business metrics and decision-making.
* Deploy best practices and make recommendations for improved understanding.
* Translate complex data findings into actionable recommendations, presenting insights in a clear and meaningful way for non-technical stakeholders.
Enterprise Reporting & BI Dashboard Development
* Work closely with business stakeholders to understand their reporting needs, providing insights that drive data-informed decisions.
* Design, develop, and maintain interactive BI dashboards tailored to answering critical business questions, providing real-time access to critical metrics and performance insights.
* Utilize enterprise BI tools to create data visualizations that enable easy exploration of data and insights.
* Partner with stakeholders to test and refine dashboards, ensuring they align with business requirements and enhance decision-making capabilities.
* Facilitate training and support for business users on BI dashboards and reporting tools, enabling self-service access to data insights.
Data Quality Support & Validation
* Collaborate with data governance and data engineering teams to ensure high data quality and integrity in enterprise reports and dashboards.
* Perform data validation and verification as part of report development to ensure data accuracy, consistency, and relevance for business users.
* Monitor data accuracy metrics and support data issue resolution, maintaining a high standard of data quality across reporting tools.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

* 3+ years of experience in data, analytics, or business intelligence.
* Bachelor's degree in Information Management, Data Science, Computer Science, Mathematics, Statistics, Economics, Psychology or a related field.
* Proficient in SQL for data extraction and manipulation across various data sources.
* Strong analytical skills to interpret complex datasets and draw actionable insights.
* Experience with BI platforms like QlikSense or Power BI for data visualization and dashboard development.
* Familiar with advanced Excel functions for data manipulation and reporting.
* Understanding of statistical methods and trend analysis for identifying patterns and creating projections.
* Familiar with predictive modeling or basic machine learning concepts is a plus.
* Proficiency with scripting languages or tools (such as Python, R, or VBA) for process automation is a plus.
* Basic understanding of data integration, ETL processes, and data warehousing concepts.
* Skilled in presenting data in a way that tells a compelling story and drives informed decision-making.
* Strong interpersonal skills to work effectively with cross-functional teams in underwriting, finance, and IT.
* High level of precision in data analysis, ensuring reports and insights are accurate and free of errors.
* Analytical mindset to investigate data challenges, identify root causes, and develop efficient solutions.
* Ability to adapt to evolving data requirements and troubleshoot issues with minimal supervision.
* Strong organizational skills to balance multiple projects and meet reporting deadlines.
* Effective time management to handle ad hoc requests and prioritize tasks in a fast-paced environment.
* Open and motivated to learn new tools, methods, and data practices.

Manufacturing Manager

Our Manufacturing Operations Manager directs, maintains, and oversees execution of assembly, manufacturing, and production activities for the manufacturing plant which includes safety, yield, productivity, labor, cost, production schedule, quality, continuous process improvements to meet established business goals. Plans and coordinates efficient and economical manufacturing activities through Production Supervisors and provides quality levels and service that exceed the customer’s expectations. Responsible for driving key initiatives to ensure cost reduction, inventory management, delivery performance, and key performance indicator (KPI) targets are met. This will be an onsite position at our North Wales, PA facility.

What will you be doing?

Oversee and manage plant manufacturing activities to ensure safety, quality, cost, and morale to meet and exceed customer and Company requirements.

• Develop and direct all activities within the Plant manufacturing operations and maintain a manufacturing system which best supports production activities.
• Develop and implement strategies to ensure that objectives for manufacturing are successfully achieved.
• Assure coordination and integration of workflow, timely production, conformance to budgets, and proper utilization of personnel, skills, machines, equipment and facilities.
• Support production control activities including maintaining the proper working inventory process and creating the production schedule as needed.
• Supervise and coordinate the various programs essential to manufacturing procedures such as training, safety, environmental, housekeeping, work simplification, cost reduction, quality improvement, etc.
• Establish and encourage a culture that promotes quality in all aspects of the manufacturing operations.
• Ensure all products conform with quality and delivery specifications as well as customer expectations.
• Plan and implement quality programs and checks (PDCA) to identify and problem solve bottleneck processes.
• Support development of procedures compliant with ISO9001 and ISO14001.
• Plan and organize layouts for line changes due to volume changes or workforce reductions.
• Confer with General Manager and customer service personnel regarding scheduling problems or delays, and quality issues.
• Participate in all planning and research for future projects involving the use of the production facilities.
• Assist in timely development of new products by coordinating manufacturing operations; quickly resolve competing functional area needs and maintain a participative and cooperative team effort.
• Review launch products and provide direction for successful launch.
• Identify potential equipment related quality problems during the start-up trials and normal operations.

Assist the General Manager in the development and management of manufacturing annual plan, budget, operating and capital expense budgets, Key Performance Indicators (KPI), operating efficiency, and cost control.

• Assist with development of the manufacturing area annual plan and budget aligned with plant and corporate goals as the foundation to keep the plant moving in a safe, quality conscious, and efficient upward trend.
• Administer annual plans that incorporate safety, quality, productivity, cost reduction, and employee morale including adjusting achieve targets.
• Support and/or coordinate major manufacturing projects such as expansion of facilities, acquisitions and installation of capital equipment, manufacturing layout changes, etc. to the best economic advantage.
• Support all equipment’s capital expense projects to improve manufacturing reliability and robustness.
• In conjunction with Engineering, research new equipment and recommend changes or replacement.
• Review and plan headcount monthly for labor cost control and PEFF (production efficiency).
• Recommend increase and/or decrease in labor to meet scheduling requirements in a cost-efficient manner to include making recommendations/decisions on overtime and use of temporary help.
• Ensure manufacturing area goals are met and kept on track.
• Review and track posted daily, weekly, and monthly goals (including KPI targets and results), spot potential problems, and lead in formulating and implementing short-term and long-term countermeasures and solutions.
• Oversee the monthly reporting documents that are finalized for the assigned manufacturing area(s), ensuring accuracy and completion. Report on monthly reports with targets.
• Lead management discussions and planning sessions to help formulate cost reduction, product improvement, and problem-solving activities, and present operational performance daily/weekly.
• Implement short- and long-term corrective actions for manufacturing problems. Perform shop floor audits to assess and improve process control and 5S condition.
• Lead manufacturing supervision in utilizing techniques to standardize processes/methods and to identify manufacturing problems and eliminate waste.
• Drive and achieve sustained continuous improvement activities and results using Lean, Six Sigma, and other tools.
• Through motivating techniques and delegation of authority to subordinate manufacturing staff, coordinate and guide activities in the areas of manufacturing, Lean, housekeeping/5S, quality enhancements, staffing, training, employee relations, and other related activities.
• Direct and supervise production supervisors in accordance with operational policies to meet budget and targets.
• Provide direction and motivation to Production Supervisors focusing on safety, quality, efficiency, productivity, cost reduction, safety and health, and morale.
• Personally interview and select, with assistance from the General Manager, personnel to fill departmental positions.
• Train and assist subordinates in the proper handling of responsibilities.
• Establish department programs which support cross training, acquisition of multiple skills, teamwork, and cooperation in group problem solving.
• Ensure further development of employees through performance evaluation, development of training plans, feedback, coaching, and cascade training. Update employee training matrix and schedule any training needed.
• Participate in monthly meetings with employees to communicate state of business.
• Develop and maintain positive team member relations centered on mutual trust, dignity, respect, fairness, consistency, two-way communication, teamwork, and harmony. In conjunction with Human Resources, participate in employee complaint/grievance meetings.
• Promote and support community and employee engagement initiatives.

What are we looking for?

• Bachelor’s degree in Manufacturing, Industrial, or Operations Management; Mechanical, Industrial, or Manufacturing Engineering; Supply Chain; Business Administration; or related field.
• 7-10+years of manufacturing (i.e., assembly, cutting, machining, fabrication, welding, painting, etc.) experience.
• 5+years of progressively responsible manufacturing supervision/management experience.
• Practical experience applying Lean and Total Quality Production System (TQPS) principles in a manufacturing environment.
• Working knowledge of, and practical work experience with, manufacturing industry equipment, processes, and production systems.
• Working knowledge and experience with manufacturing and production KPIs/Analytics including the Production Efficiency (PEFF) system preferred.
• Experience with ERP/MRP systems and integrated computer programs and/or applications.
• Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Advanced skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
• Lean Six Sigma certification and/or Project Management certification is a plus.

Our company is seeking a Marine Safety Coordinator to assist in the safety operations of our vessels. The ideal candidate will have a strong interest in maritime safety regulations and procedures as well as general maritime experience, sailing or otherwise.

Key responsibilities

• Develop and implement safety programs: 
• Create and manage health and safety policies and procedures in compliance with local, state, and federal regulations.
• Assist SQE Director compiling data for the safety team meetings
• Assist SQE Director compiling data for the Management Review meetings
• Develop and draft new SMS procedures, forms and other documentation as required.
• Coordinate the drug testing program for random, post-incident, and reasonable cause testing.
• Manage the Safety Incentive Program
• Review, track and trend claims, Casualty Reports, Injury Reports, Near Miss Reports and Non-Conformance Reports.
• Develop and draft new GIM (General Information for Masters), Engineering Bulletins, Lessons Learned Reports, Safety Findings, and Safety Line Newsletter
• Attend inspections and audits
• Support scheduling and coordination of Internal and External Audits / Inspections
• Attend Internal and External Audits as directed by the SQE Director.
• Assist with incident investigation
• Analyze accidents, near misses, and other safety incidents to determine root causes and implement preventive measures.
• Assist with the Close-out of non-conformities and other audit findings.
• Maintain Safety Department records
• Keep accurate and organized records of safety inspections, training sessions, and incidents.
• Monitor and track safety metrics to identify trends and areas for improvement
• Support onboarding and orientation for new office personnel on SMS and Keystone Quality System
• Promote safety culture: Collaborate with management and employees to foster a strong safety culture and provide guidance on safety-related matters.
• Ensure regulatory compliance: Stay up-to-date on safety regulations and ensure the company adheres to all legal requirements. 
• Assists as directed in the Operations Department

Requirements and Desired Qualifications

• US Citizenship
• Degree from a Maritime Academy
• Having or ability to obtain a TWIC
• Proficient in MS Office including Word, Excel, and PowerPoint
• Knowledge of marine shipping industry legislation and industry standards
• Able to embark/disembark large, high freeboard vessels via a pilot ladder and/or gangway

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.