Engineering Jobs in Lyons Illinois

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a Senior Site Reliability Engineer (SRE) at TAG – The Aspen Group, you will be responsible for ensuring the reliability, performance, and scalability of our core systems. This role involves proactively building and managing, monitoring solutions, lead incident response, and continuously optimizing system performance to exceed business objectives. We are actively integrating AI and machine learning into our operational workflows, and you will be on the front lines, leveraging intelligent automation and machine learning to build a proactive resilient infrastructure. This is an opportunity to go beyond SRE by applying cutting-edge technology to solve complex reliability challenges.

Responsibilities:

Intelligent Site Reliability Engineering:

• Design and build highly scalable and resilient systems to support our applications and services, incorporating predictive analytics to anticipate reliability risks.
• Develop and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) using machine learning anomaly detection to ensure systems meet reliability targets.
• Drive improvements in system reliability, availability, and performance through proactive measures, automation, and intelligent failure prediction.

Advanced Observability:

• Implement and manage comprehensive monitoring and alerting solutions, integrating with intelligent observability platforms that reduce alert noise and correlate events.
• Develop and maintain dashboards and reporting tools that provide data-driven insights for actionable troubleshooting recommendations and performance optimization.
• Evaluate and integrate advanced monitoring tools and operational intelligence platforms to enhance observability and root cause identification.

Proactive Incident Management:

• Lead and participate in incident response efforts, using intelligent log analysis and automated event correlation to speed up troubleshooting and root cause identification.
• Develop and maintain incident management processes incorporating automated decision support systems to improve response times and minimize service disruptions.
• Conduct post-incident reviews, using automated pattern recognition and trend analysis to identify systemic issues and implement preventive measures.

Performance and Capacity Optimization:

• Analyze performance metrics and logs, supported by advanced observability tools, to detect bottlenecks and inefficiencies.
• Collaborate with development teams to implement automated profiling and optimization recommendations for code and infrastructure improvements.
• Perform capacity planning using machine learning forecasting models to ensure systems can handle current and future loads.

Automation and Process Improvement:

• Develop and implement automation solutions, including intelligent runbook automation, self-healing systems, and automated incident triage.
• Identify and drive process improvements by applying machine learning to operational data for continuous optimization.
• Maintain documentation that includes automation and machine learning guidelines for monitoring, incident management, and SRE best practices.

Collaboration and Communication:

• Work closely with engineering, operations, and product teams to align reliability and monitoring goals, including automation adoption strategies.
• Communicate effectively with stakeholders, providing regular updates on system health, incidents, performance improvements, and data-driven insights.
• Foster a culture of collaboration, knowledge sharing, and automation best practices within the team and across the organization.

Requirements:

• Bachelor's degree in computer science or a related technical field.
• At least 5 years of experience in Site Reliability Engineering or a similar role.
• Strong proficiency in at least one programming language such as Python, Go, or C#
• Demonstrated experience applying machine learning and automation to operational workflows such as monitoring, alerting and incident response.
• Expertise with infrastructure as code tools such as Terraform
• Proven experience working and monitoring container environments such as Cloud Run and Kubernetes.
• Hands-on experience using and working within an Azure, AWS, and GCP environment (GCP preferred)
• Strong understanding of networking, distributed systems, and cloud infrastructure.
• Familiarity with intelligent monitoring platforms and operational analytics tools such as Prometheus, Grafana, OpenSearch, Sentry, Google Cloud Observability
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Experience with incident management, root cause analysis, and automated operational workflows.

Annual pay range: $129,000-$160,000

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Chapter Aesthetic Studio is rapidly growing medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody. By joining our team of experienced nurses and aesthetic specialists who provide personalized care and incredible service, you will help people feel good about where they are on life’s journey so they can be who they were meant to be.

We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.

Chapter Aesthetic Studio is a part of TAG – The Aspen Group – a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.

As a reflection of current needs and planned growth we are excited to offer the opportunity to join our team as a VP, Marketing.

Job Summary

The Vice President of Marketing for Chapter is a growth-focused marketing executive responsible for driving scalable customer acquisition, accelerating demand, and maximizing lifetime value through brand, direct response, and full-funnel growth strategies. This leader is a ‘win the day’ marketer who balances high-level strategy with hands-on execution and takes pride in doing whatever it takes to help the team win. They lead from the front, staying close to the work while empowering a strong team to grow and perform at a high level. They will oversee brand, digital commerce, social, partnerships, and strategic planning, with a strong emphasis on building high-impact acquisition engines that deliver measurable revenue outcomes.

As a key member of the Commercial and Chapter leadership teams, the VP of Marketing will combine deep expertise in data-driven, performance-led marketing with strong strategic and people leadership. This role requires a modern, digitally fluent marketer who leverages advanced analytics, testing frameworks, and AI-enabled capabilities to improve speed-to-lead, optimize conversion, and continuously enhance marketing efficiency while maintaining disciplined ROI.

How We Work at Chapter

Chapter is a founder-led, high-growth brand where leaders are expected to think strategically and stay close to the work. The Vice President of Marketing will thrive here if they are highly collaborative, deeply curious, and energized by building alongside a hands-on leadership team.

This role is ideal for a marketing leader who enjoys operating in a dynamic environment, values shared ownership over functional silos, and is willing to step into the details when needed — whether that’s reviewing creative, pressure-testing funnel assumptions, or jumping into cross-functional problem solving. Success at Chapter requires a “team first” mindset, comfort with ambiguity, and a genuine desire to bring a purpose-driven brand to life at scale.

Essential Responsibilities

Leadership and Strategy

• Define and lead Chapter’s overall marketing vision and strategy, aligned with enterprise growth objectives and TAG’s mission to deliver consumer-centric care.
• Own the development of integrated marketing strategies that span brand, demand generation, digital commerce, partnerships, and lifecycle marketing.
• Serve as a strategic partner to Chapter leadership, Field Operations, Sales, Clinical, Product, and Corporate teams to ensure marketing priorities are aligned with business needs and operational realities.
• Build and lead a high-performing marketing organization with clear accountability, strong talent development, and a culture of collaboration and executional excellence.
• Model a highly collaborative leadership style, prioritizing shared outcomes over functional optimization and fostering trust across teams.
• Stay close to execution, especially in moments of rapid iteration, testing, or operational change.

Brand & Integrated Marketing

• Oversee brand strategy, positioning, and messaging to strengthen Chapter’s market leadership and emotional connection with consumers.
• Ensure consistent, compelling storytelling and brand expression across all consumer touchpoints, including media, digital, in-studio experiences, and partnerships.
• Oversee enterprise social media strategy and execution, driving brand growth, audience engagement, and measurable business impact across all major platforms.
• Partner with operations and clinical leaders to ensure the brand promise is delivered consistently through the guest experience.

Digital Commerce & Demand Generation

• Lead digital commerce strategy to drive lead generation, conversion, and patient acquisition across paid, owned, and earned channels.
• Optimize the full marketing funnel—from awareness through consultation and post-consult engagement—in close partnership with Sales, Operations, and Analytics teams.
• Leverage data, testing, and performance insights to continuously improve marketing efficiency, effectiveness, and ROI.

Strategic Planning & Performance Management

• Lead marketing planning processes, including annual plans, investment prioritization, and long-range growth initiatives.
• Establish clear KPIs and measurement frameworks to track performance, inform decision-making, and communicate results to executive leadership.
• Translate consumer, market, and performance insights into actionable strategies and recommendations.
• Leverage advanced measurement techniques to track, analyze, and optimize marketing performance with a focus on transparency and accountability.

Collaboration & Innovation

• Act as a key connector across marketing, sales, operations, clinical, and corporate teams to ensure alignment and speed of execution.
• Leverage advanced digital, automation, personalization, and AI-enabled tools to enhance acquisition performance and marketing effectiveness.
• Partner with various cross-functional leaders and teams to drive a holistic view of the customer journey, ensuring all touchpoints are optimized for maximum conversion.
• Bring a “no job too small” mindset, stepping in where needed to remove obstacles and accelerate progress.
• Champion a culture of experimentation, learning, and shared accountability, where teams win — and learn — together.
• Balance speed and rigor, knowing when to move fast and when to slow down for quality and alignment.
• Stay ahead of industry and consumer trends to ensure Chapter remains competitive and innovative in the industry.

Requirements & Qualifications

• 15+ years of progressive marketing experience, with a strong track record of driving revenue-generating growth through performance marketing, direct response, and full-funnel acquisition strategies in B2C or consumer-facing environments.
• Experience thriving in founder-led, high-growth, or transformation-stage organizations where priorities evolve and leaders must be adaptable.
• Demonstrated ability to lead without ego, putting team success and company outcomes above personal or functional recognition.
• Comfort operating with imperfect information, making sound decisions while continuously refining through data and collaboration.
• Proven leadership experience building and scaling high-performing marketing teams across paid media, digital commerce, lifecycle marketing, and growth functions.
• Deep expertise in direct response marketing, including test-and-learn methodologies, conversion rate optimization, funnel analytics, and CAC/LTV optimization.
• Demonstrated ability to design and scale high-impact acquisition engines across paid, owned, and lifecycle channels while maintaining disciplined ROI and financial accountability.
• Advanced digital marketing acumen, including experience leveraging automation, personalization, AI-enabled tools, and intelligent content systems to improve speed-to-lead and acquisition performance.
• Strong analytical and strategic mindset, with the ability to translate data, consumer insights, and market signals into clear action and business impact.
• Experience partnering cross-functionally with Sales, Operations, Product, Clinical, and Technology teams to drive integrated growth outcomes.
• Excellent communication and executive presence, with the ability to influence senior leaders and align teams around growth priorities.
• Strategic, results-oriented leader who thrives in fast-paced, complex environments and brings a builder’s mindset to evolving organizations.
• Passion for consumer-centric healthcare and improving access, outcomes, and experiences through innovative marketing approaches.

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• Salary: Annual pay range: $230,000 - $290,000, plus bonus/incentives
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Construction Management Intern for Summer 2026

Why K-Five Construction Corporation?

• 4th Generation Family Owned and Operated
• One of the Largest Asphalt and Concrete paving companies in the Midwest
• Established reputation of high-quality materials and craftmanship
• Collaborative Work Environment
• Safety centered work culture

K-Five Construction has an enduring commitment to innovation, quality, and sustainability, ensuring that the infrastructure we build not only meets, but exceeds the needs of generations to come. Join the team that will shape the roadways and communities of tomorrow. At K-Five Construction, there are opportunities for growth, a supportive work environment, and the chance to tackle some of the most challenging and rewarding projects in the field. With the best talent, equipment, and technology in the industry, K-Five is a world-class place to grow your career and see the impact of your work in Chicagoland and beyond.

Internship Description

The construction management internship positions provide students with an introduction to the road construction business. Internships are available in estimating or project management departments. Additionally, interns will get exposure to other departments such as, field supervision, survey, quality control, and trucking. Tasks will include but is not limited to supporting each department by performing takeoffs, completing paperwork and touring different jobsites to become familiar with construction operations. Interns will be given the responsibilities of a full-time entry level position. We carefully match students to positions related to their academic and career goals.

Duties and responsibilities

• Gain familiarity with plans, specifications and scope of each project managed.
• Calculate take off from plans.
• Create proposals.
• Contribute in pre-construction planning.
• Perform project site visits.
• Work with Quality control and Survey departments.
• Assemble and process project documents.
• Place material orders and other daily communications.

Qualifications

• Students should be enrolled in an accredited Civil Engineering or Construction Management program (other related areas of concentration will be considered).
• Ability to work on multiple projects at one time.
• Must be a self-starter, willing to do what it takes to get the job done.
• Good attention to detail with the ability to recognize discrepancies.
• Strong leadership skills; ability to develop and motivate a project team.
• Highly organized: can handle multiple projects concurrently; demonstrates proficiency in planning needs assessment and communication of both.
• Knowledgeable of Microsoft Excel, Word, and PowerPoint.
• Must possess strong organizational and time management skills.
• Effective verbal and written communication skills.

Working conditions

The working conditions for this job entail a combination of working in an office setting and working in the field. Offsite jobsite visits include working outdoors in various weather conditions including extreme heat. May require evening and weekend work.

Physical requirements

Incumbent is required to sit and stand for extended periods of time, as well as operate a motor vehicle. Ability to occasionally lift up to 25 pounds.

About Us

K-Five Construction is a fourth-generation family-owned business based in Chicagoland. We specialize in general contracting, asphalt and concrete paving, and material production, and are one of the largest contractors in the region. We are committed to sustainable practices and have been a leader in green construction for many years.

Job Description: Senior Account Manager – New Construction & Project Work

Location: Greater Chicagoland Area

Reports To: VP of Sales

FLSA: Exempt

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Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.

Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Position Summary

We are seeking an experienced commercial sales relationship-driven Sr. Account Manager to develop and grow business with union contractors and union-operated facilities across the greater Chicagoland market. The role will focus on winning new construction projects and expanding revenue from existing accounts through strategic upsell and cross-sell initiatives. Success in this position will require an in-depth understanding of commercial HVAC and union construction market, a strong network with contractors, brokers, local trades, and the ability to navigate complex bid and negotiation processes.

Qualifications, Competencies, & Abilities:

• Identify, qualify, and secure new construction opportunities with general contractors, mechanical contractors, brokers, and developers to achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.
• Develop strong working relationships with local building trades, union leadership, and decision-makers in the commercial, industrial, and institutional sectors.
• Collaborate with engineering teams to prepare competitive bids that align with labor requirements and project specifications.
• Monitor local bid lists, pre-bid meetings, and project announcements to stay ahead of market opportunities.

Existing Account Growth

• Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction and responsiveness.
• Proactively identify opportunities for equipment upgrades, retrofit projects, and energy efficiency enhancements.
• Cross-sell Admiral Heating’s full range of solutions to meet client operational and comfort needs.
• Maintain a consistent presence with customers through job site visits, facility walkthroughs, and strategic review meetings and client office visits with proper cadence.
• Achieve pipeline and quota to meet Gross Profit expectations and review/manage Change Orders.

Market & Relationship Development

• Actively network within Chicago-area trade organizations, and industry associations to strengthen relationships and brand recognition.
• Maintain a thorough understanding of local building codes, energy efficient ROI calculators, and the latest HVAC systems and technology to best serve our clients.
• Represent Admiral Heating at relevant industry events, trade shows, and contractor meetings.

Sales Process & Reporting

• Maintain accurate and timely opportunity, activity, and forecast data in Salesforce CRM.
• Meet or exceed sales goals for both new construction project wins and existing account revenue growth.
• Coordinate closely with internal teams to ensure a seamless transition from project award to execution.

Qualifications

• 10-15 years of experience in HVAC with specific exposure to union markets.
• Established network with Chicagoland contractors, trades, and/or building owners strongly preferred.
• Strong knowledge of the construction process, estimating, budgeting cost and bid preparation.
• Proven track record of developing new business and growing existing accounts in the commercial HVAC market in the Chicagoland area.
• Excellent communication, relationship-building, and negotiation skills.
• Proficiency with CRM (Salesforce) systems and Microsoft Office Suite.
• Self-motivated and results-driven, with the ability to manage multiple priorities independently.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Education and Experience:

• Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associates in business or accounting preferred.
• Fluent with Microsoft Office Suite.
• 15 Plus Years’ experience in related industry or Project Management field is preferred
• Extensive knowledge of HVAC, duct work, and piping - any candidate that does not have HVAC experience will not be considered.

Compensation & Benefits

• Base Salary range $225,000 - $275,000
• Bonus and Profit Sharing up to 10% of base salary
• Unlimited Commission Opportunity based on Individual Job GP% Performance
• Fidelity 401k Plan with all fees paid by Admiral
• 401k Safe Harbor Match of 4%
• BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
• Dental and Vision Plans (Admiral pays 75%)
• Tuition Reimbursement
• Generous PTO Policy
• Paid Holiday’s
• 100% Admiral paid Long and Short Term and Short
• $20,000 Admiral Paid Life Insurance
• Flexible Spending and Dependent Care Accounts
• Employee Assistance Plan
• CTA and Parking Reimbursement
• Employee events throughout the year

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

The Company

VINCI Construction Grands Projets USA (formally VINCI Construction LLC) is a subsidiary of VINCI Construction Grands Projets with its main office located in Alexandria, Virginia. The scope of the company is general contracting and construction work, along with any associated services related to large, selected Design and Build projects, either public or private for which it can bring clear and strong added value. We aim to develop engineering and construction services for large infrastructure projects in various parts in the United States and provide a highly skilled and competitive professional service in construction field.

Project Overview:

The Walsh-VINCI Transit Community Partners (WVTCP) Joint Venture consisting of VINCI Construction Grands Projets and Walsh Construction has been selected to construct the $2.9BN Design Build Red Line Extension (RLE) project – the largest civil construction contract ever awarded by the Chicago Transit Authority (CTA). The RLE Mainline Design-Build (MDB) Project will extend the CTA's Red Line by 5.6 miles, extending from the existing terminal at 95th/Dan Ryan south to 130th Street and Doty Avenue.

As the Materials Coordination Lead on the $2.9BN Red Line Extension Project (RLE) in Chicago-Illinois, you will be responsible to schedule, review, track, and coordinate the material documentation, including test reports, to demonstrate project conformance with the Contractor’s Quality Management System and Contract requirements relating to permanent materials and materials put into place for temporary use by the CTA.

Responsibilities:

• Apply the project rules and be proactive in terms of Health and Safety when visiting site or at the office.
• Support the implementation of the Quality Assurance & Quality Control Processes on the project, particularly all processes related to the assurance of materials.
• Develop, manage, maintain, and supervise material tracking logs.
• Coordinate with the construction area managers and the project engineers to ensure materials documentation is received, logged, and uploaded to CTA’s Project Website per contract requirements, including product datasheets, certifications, and other required material submittals outlined in the technical specifications.
• Manage the Buy America Build America process.
• Review and technically interpret material test results.
• Coordinate with internal and external project teams for resolution of material related quality issues.
• Participate in pre-activity meetings and regular progress meetings to develop understanding of current and upcoming work.
• Maintain QC document records and perform self-audits of hard copy and electronic records.
• Build a good and collaborative relationship with all stakeholders, including the CTA Owner Representative Quality personnel.
• Promote WVTCP’s Right First-Time culture by developing, sharing, and presenting Lessons Learned, Toolbox Talks, Quality Bulletins.
• Ensure the MIR/MT forms and supporting documents are compiled by the operations staff and report on any delinquent documents.
• Review MIR/MT forms for completeness, log and upload to CTA eBuilder site.
• Assist with follow-up and close out of material related deficiencies.
• Participate in site walks focusing on material delivery, storage, and use.
• Participate with project closeout and punch list inspections and project meetings, as needed and as they relate to materials

Qualifications and Skills:

Required:

• Minimum of 5 years’ experience in the construction industry.
• Valid Driving License to drive in the state of Illinois.
• Ability to write and review reports, procedure manuals, processes.
• Ability to collect and review technical content of materials certificates and associated datasheets.
• Well organized, flexible, detail-oriented and multi-tasked.
• Knowledge and experience of working to FTA, IDOT, and ASTM standards.
• Proficiency in Microsoft Office. · Proficiency in quality management through Document Control Systems.
• Ability to gather, analyze, evaluate, and take decisions based on facts.
• Can deliver reports in an objective, clear, and comprehensive manner.
• Has good interpersonal and communication skills.
• Is good at building relationships and can influence effectively.
• Can demonstrate initiative and resilience.
• Quality subject matter expertise and proven track record in Quality Control

Preferred:

• Bachelor’s degree in engineering or construction management.
• Experience relevant to transportation projects would be an asset.
• Experience in a similar role, e.g. lab manager, materials technician, etc.… and knowledge of the Buy America Build America requirements would be an asset.
• Certified as a Quality professional, e.g. ASQ certification

Salary Range:

$100,000.00 to $130,000.00

Work Environment:

• Required to stand, sit, walk, and/or climb stairs or ladders.
• Involves a dynamic and challenging work environment.
• Indoor and outdoor work in the hot and cold
• Fast-paced environment that may require long hours, including nights and weekends
• Required to wear personal protective equipment (PPE) such as hard hats, safety glasses, and reflective vests when on-site

Physical Demands:

• Must be able to lift 25lbs
• Walking and standing while in-office or on-site
• Occasional climbing on and off equipment and bending

VINCI Construction Grands Projets USA offers all full-time employees competitive wages and benefits, including:

• Medical, Dental & Vision Insurance
• Health Reimbursement Account (HRA)
• Vacation Leave
• Sick Leave
• Paid Holidays
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Parental Leave
• Term Life & AD&D Insurance
• Short & Long-Term Disability Insurance
• Employee Stock Ownership Plan (ESOP)
• Professional Development & Training
• Health and Wellness Spending Account

VCGP USA is an Equal Opportunity Employer, Disability/ Veteran. Please click on the attached link to see a digital copy of the Federal, State, and Federal Contractor Posters

Chicago, IL, United States and 1 more

• 
  
• Job Identification 210648436
  
• Job Category Process Improvement
  
• Business Unit Consumer & Community Banking
  
• Locations 10 S Dearborn St, Chicago, IL, 60603, US 3415 Vision Dr, Columbus, OH, 43219, US
  
• Job Schedule Full time
  
• Job Shift Day
  
• Base Pay/Salary Chicago,IL $104,500.00-$195,000.00
  

Performance Consulting isa dedicated internal consulting group that is highly visible and a critical component of our transformation. The teampartners with senior business and functional leaders to re-engineer core components of our business, from diagnostic work and designing innovative, streamlined ways of working, to piloting solutions for furtherscaled execution.We are the driving force behind transformative business strategies that propel the entire organization towards unparalleled operational excellence. Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement. By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Process Improvement Manager at JPMorgan Chase, you will be at the forefront of our business transformation journey, playing a crucial role in reshaping organizational strategy and operating models. Your expertise in business and digital transformation, robotic process automation (RPA), and artificial intelligence tools will be instrumental in driving innovative solutions that redefine how we operate. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touchpoints and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will analyze data, craft compelling narratives to communicate complex ideas, and lead diverse teams to achieve common goals.

Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.

Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.

Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.

Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation.

Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.

Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.

Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions

Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor.

Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions

5+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction.

Bachelor’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.

Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.

Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement (see preferred technology below).

Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems (see preferred technology below).

Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.

Self-motivated and executes deliverables with speed and precision

A dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge.

Ability to travel up to 10%

3+ years management consulting experience

Master’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.

Familiarity with relevant technology/systems, such as Tableau, Alteryx, Power BI, Salesforce, SAP, Oracle, Python or R, SQL, and JIRA/JIRA Align

Demonstrated ability to drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.

Experience utilizing systems thinking to analyze complex processes and identify areas for optimization and integration.

Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Position Overview

HUB is seeking a Senior Product Analyst to lead and support our AI Innovation Groups and AI Makerspace program. This role serves as the critical link between 20+ business-driven AI Innovation Groups across HUB's regions and product lines and the central AI & Automation team. The Product Analyst will work directly with AI Innovators (Makers) to capture use cases, build solution backlogs, assess business value, track solution delivery, and identify opportunities to scale regional innovations to enterprise-level capabilities. This is a hands-on role requiring both analytical rigor and a passion for enabling grassroots AI innovation across a distributed organization of 20,000+ employees.

Key Responsibilities

AI Leadership

• Serve as primary liaison to AI Innovation Groups across Marketing, Finance, Producers, Servicing, M&A, Claims, and regional operations
• Collaborate with stakeholders to align AI initiatives with business objectives and strategic priorities
• Facilitate AI innovation sessions, onboarding AI business Innovators, be a mentor for AI solutions, and facilitate learning and personal growth
• Coach and support AI Innovators as they build regional/team-specific AI solutions for their colleagues
• An expert in the AI field, using multiple AI frameworks to facilitate the delivery of business value.
• Manage pilot groups completing AI backlogs and deliver on timelines

Innovation Backlog & Use Case Management

• Capture and document AI use cases from Innovation Groups including business context, current-state pain points, and proposed solutions
• Build and maintain innovation backlogs for each Makerspace cohort using the Innovation Solution Tracking system
• Assess solution feasibility, categorizing opportunities as Regional, Multi-Regional, or Enterprise scope
• Identify patterns across Innovation Groups to surface opportunities for standardization and reuse
• Escalate high-value solutions to the AI Center of Excellence Roundtable for enterprise consideration

Business Value Assessment & Reporting

• Develop and apply consistent methodology to quantify AI solution value (hours saved, efficiency gains, revenue impact)
• Maintain the AI Innovation Value Funnel, tracking solutions from ideation through deployment
• Collect and document qualitative success stories for the Success Story Repository and communications
• Report on program metrics including solutions deployed, colleagues served, and measurable efficiency gains
• Support ROI modeling for AI Innovation Committee investment decisions

AI Champions Coordination

• Partner with AI Champions network to identify AI candidates from the AI-fluent user base
• Support the pathway from AI Champion to AI Innovator for high-potential users ready to build solutions
• Coordinate with Change Enablement team on Makerspace communications and participant selection
• Surface use cases and best practices from Innovation Groups back to AI
• Champions for peer-level dissemination

Solution Documentation & Knowledge Sharing

• Document AI solutions including prompts, Projects, workflows, and artifacts created by Innovation Groups
• Build and maintain prompt libraries and "how-to" documentation for reusable AI patterns
• Contribute to AI governance by ensuring solutions comply with HUB AI policies and responsible AI practices
• Create content for AI Office Hours, Town Halls, and training sessions based on Innovation Group discoveries

Required Qualifications

• 3+ years of experience in business analysis, product analysis, or similar analytical role
• Demonstrated experience with AI tools, particularly generative AI platforms (Claude, ChatGPT, Copilot)
• Strong facilitation and communication skills with ability to engage diverse business stakeholders
• Experience documenting use cases, writing requirements, and building backlogs
• Proficiency with data analysis tools (Excel, Power BI, or similar) for value assessment and reporting
• Bachelor’s degree in business, Technology, Data Science, or related field

Preferred Qualifications

• Insurance or financial services industry experience
• Experience with innovation programs, grass roots development, or community-driven initiatives
• Knowledge of Claude AI capabilities including Projects, Artifacts, and prompt engineering
• Experience with Agile methodologies and backlog management tools (Jira, Azure DevOps)
• Change management or training facilitation experience
• Experience working with distributed or regional teams across multiple locations

Key Competencies

• Analytical thinking with ability to assess solution feasibility and quantify business value
• Strong interpersonal skills with ability to build relationships across business units
• Self-starter mindset with ability to work independently across multiple Innovation Groups
• Curiosity and enthusiasm for AI tools and emerging technology applications
• Excellent written communication for documentation, reporting, and knowledge sharing
• Organizational skills to manage multiple concurrent Makerspace cohorts and Innovation Groups
• Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement

What We Offer You

At HUB International, we're invested in your success—both inside and outside of work. Our benefits include:

• Competitive base salary plus performance-based bonus
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and company holidays
• Flexible work arrangements including remote/hybrid options
• Professional development and certification reimbursement
• Opportunity to work at the forefront of enterprise AI adoption and innovation

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $140,000 to $170,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Company

Our client is a well-established leader in exterior building maintenance, serving premier office, multifamily, retail, hospitality, mixed-use and specialty-use properties primarily in the Chicago CBD. With a strong reputation built over decades, the company is known for its operational excellence, safety-first culture, and consistent delivery of high-quality service across complex and high-profile environments.

The organization specializes in comprehensive building care, leveraging advanced equipment, proven methodologies, and highly trained teams to service properties of all sizes. Their success is driven by customized service solutions, disciplined execution, and a commitment to long-term client relationships.

As a large, union-based operation, our client places a strong emphasis on workforce development, rigorous safety training, and clear communication at every level of the organization. They foster a collaborative, performance-oriented culture where accountability, responsiveness, and attention to detail are core expectations. The company is already a local market leader and is well-positioned for continued growth and operational scale.

Position

The Director of Operations will be a key member of the executive leadership team, responsible for overseeing and optimizing all field operations, service delivery, equipment maintenance, safety, and labor execution across the organization. This role will partner closely with ownership and senior leadership to translate strategic objectives into disciplined, scalable operational performance.

The ideal candidate is a hands-on, metrics-driven operator with experience leading complex, labor-intensive service organizations. The Director of Operations will be accountable for driving consistency, efficiency, and profitability while preserving the company’s strong culture and reputation for service excellence.

This is a rare opportunity to step into a high-impact leadership role within a respected, established company that combines operational complexity with significant growth potential. The Director of Operations will have meaningful influence over the organization’s next phase of scale, professionalization, and long-term success.

Responsibilities

• Lead and oversee all operational functions, including field operations, human resources, service execution, scheduling, safety, labor management, and quality control.
• Direct the organization’s efforts in achieving financial goals, objectives, and budgets with focus on setting measurable goals and insuring accountability.
• Develop and implement scalable operational systems, processes to support growth while maintaining service standards
• Ensure personnel policies and procedures are appropriate for the effective and efficient functioning within the working environment and the protection of staff and adjust as necessary
• Encourages and facilitates the application of industry best practices and technology to enable the re-engineering of policies, programs, and processes to make optimal use of resources.
• Set company-wide objectives and performance metrics (KPIs); ensure regular, cross-departmental communication focused on efficient and profitable operations. Utilize industry benchmarks to track results and identify growth opportunities and priorities. Establish processes for internal accountability, prioritization, and successful execution across all segments of the business.
• Develop annual budgets, drive operational efficiency, margin improvement, and cost discipline across all service lines.
• Oversee supply inventory management and review, recommend and approve the firm’s capital expenditures above a certain threshold.
• Ensure compliance with union agreements, OSHA and other safety regulations, and company policies, while fostering positive labor relations.
• Partner with sales and client-facing teams to ensure seamless onboarding, execution, and retention of key accounts.
• Negotiate and approve major service contracts and review and approve smaller service contracts delegated to subordinates.
• Build, mentor, and develop managers and subordinates, creating clear accountability and development across all disciplines within the organization.
• Track crew productivity, job quality, and customer feedback.
• Champion a safety-first focus across all disciplines, ensuring training, protocols, and risk management practices are consistently executed. Preserve and enhance company culture, with a focus on employee engagement and development; conduct regular performance reviews of direct reports
• Provide data-driven insights and reporting to ownership and senior leadership to support strategic decision-making

Qualifications

• A seasoned, senior operations leadership executive (Director, VP of Operations, Chief Operating Officer or equivalent) with a minimum of 10 years of experience in property management and/or a labor-intensive, service-based organization, ideally serving commercial property clients and/or site-level experience in a building services role.
• Significant experience with bids, request for proposals (RFPs), contracts, and operational pricing.
• Ability to review service, vendor and other contracts.
• Deep understanding of safety, compliance, and regulatory oversight.
• Supervises hiring, I9 compliance, and all other government requirements.
• Experience working directly with inspectors, regulators, union leadership, and municipal agencies.
• Demonstrates understanding of insurance issues and risk management.
• Experience handling unemployment and worker’s compensation claims.
• Experience working within union or highly regulated labor environments.
• Experience with MBE (Minority Business Enterprise)/WBE (Women Business Enterprise) requirements.
• Ability to analyze financial statements and have a strong understanding of operational metrics, process improvement, and scalable execution.
• Experience testifying in legal and administrative proceedings.
• Knowledge of OSHA standards across all operations, including hazard communication, PPE requirements, recordkeeping (OSHA 300/300A), and incident reporting.
• Demonstrated success managing large, distributed field teams and complex scheduling environments.
• Hands-on leadership style with the ability to balance strategic vision and day-to-day execution.
• Proven ability to build structure, accountability, and performance standards without disrupting culture.

Personal Skills & Attributes

• Strong operational judgment with a pragmatic, common-sense approach to decision-making.
• Calm, steady presence under pressure; effective in high-stakes and time-sensitive situations.
• Clear, direct communicator able to influence ownership, executives, union leaders, and field managers.
• High integrity, credibility, and trustworthiness; consistently follows through on commitments.
• Resilient and persistent; thrives in demanding, labor-intensive environments.
• Strong safety-first mindset with deep respect for compliance, training, and risk management.
• Demonstrated expertise in verbal and written communications.