Engineering Jobs in Hyde Park, MA
184 positions found — Page 10
W-2 employees only. No 3rd parties.
- 8+ years in Technical Program Management, Digital Transformation, or Engineering Program Delivery.
- 3+ years leading AI/ML or advanced analytics initiatives.
- Experience in regulated industries (Pharma, Biotech, Medical Devices).
- Strong understanding of AI/ML lifecycle and data governance.
- Experience working with enterprise platforms (LIMS, MES, SAP, Veeva, etc.).
- Strong stakeholder management and executive communication skills.
Salary range: 60k - 80k
Title: Operations Associate, Facilities
Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess’ patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.
Research & development at Vaxess is cross-disciplinary, integrating mechanical, industrial, biomedical, and
chemical engineering with chemistry, biology, and human factors to address important unmet medical needs. We are seeking a talented, collaborative, and highly motivated engineer to join our growing team. This role offers a unique opportunity to build manufacturing capacity from the ground up to bring innovative technology to the global vaccine and therapeutic market. Vaxess Manufacturing Tour
Responsibilities
- Provide support for the overall lab environment, ensuring proper functioning of utilities, lab equipment and life
- safety systems
- Perform facility & safety inspections including chemical, biological and universal waste consolidation
- Perform equipment installations, qualifications and calibrations for lab & facility equipment/casework
- Provide support to various facilities administration duties including but not limited to external vendor
- coordination, landlord services, HVAC, plumbing, etc.
- Provide support to consumable, chemical and off-site storage inventories
- Collaborate closely with cross-functional teams to support product development and manufacturing activities
- Maintain necessary certifications DOT, RCRA, Bloodborne Pathogens, etc.
Qualifications
- 2-4 years’ experience as on-site technician working in an industrial R&D, Quality Control or Manufacturing lab
- Highschool Diploma/GED is required, BS in STEM degree is a plus
- Ability to lift 50 Lbs. & work across multiple sites
- Familiarity with Lab standards, compressed gas and laboratory utilities, generators, HVAC, IT & access control
- Familiarity or experience working in GxP, a cleanroom and/or a biomedical laboratory environment
- Excellent time and project management skills and proven ability to meet goals and deadlines
- Demonstrated ability to build, repair and maintain equipment, fixtures and furniture
- Demonstrated abilities to learn new skills and fields, creatively solve challenging technical problems, think
- independently, and work collaboratively in diverse multidisciplinary teams
- Entrepreneurial spirit and drive to positively impact global human health
Vaxess is building a team of exceptional people to rapidly advance product development. We work closely as a team and thrive in a dynamic, exciting, and engaging work environment. If you’re interested in joining the Vaxess team, please submit your CV/resume to
Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.
Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.
The Role:
The MEP Estimator is responsible for developing cost estimates for Mechanical, Electrical, and Plumbing (MEP) systems in various construction projects. This position involves collaboration with project managers, design teams, subcontractors, and vendors to ensure accurate budgeting and project forecasting for large-scale projects. The MEP Estimator plays a key role in the preconstruction process, contributing to informed decision-making and ensuring projects are completed on time and within budget.
Responsibilities:
- Prepare detailed MEP estimates (Mechanical, Electrical, Plumbing) for construction projects in the Mission Critical sector, in particular Data Centers
- Analyze project drawings, specifications, and addenda to determine project scope and required materials, labor, and equipment.
- Collaborate with internal teams (project management, engineering, procurement) and external parties (architects, subcontractors, vendors) to develop accurate cost estimates.
- Solicit and evaluate pricing from MEP subcontractors and suppliers to ensure competitive and complete estimates.
- Prepare cost comparisons and value engineering options to optimize project efficiency and reduce costs without compromising quality.
- Track and monitor market trends, material pricing, and labor costs to ensure estimates are current and competitive.
- Provide risk analysis and identify potential project challenges related to MEP systems and budgets.
- Participate in client and team meetings to present estimates, address questions, and explain cost drivers.
- Support bid submissions and negotiate with subcontractors/vendors as needed.
- Maintain and update estimating databases, templates, and historical cost data.
Qualifications:
- Bachelor's degree in Mechanical, Electrical, or Civil Engineering, Construction Management, or a related field (or equivalent experience).
- 5+ years of experience in estimating MEP systems for construction projects.
- Strong understanding of MEP systems, codes, and construction methods.
- Proficiency in estimating software (e.g., OST, Bluebeam) and MS Office Suite.
- Knowledge of market conditions and pricing trends for MEP materials and labor.
- Excellent analytical, mathematical, and problem-solving skills.
- Strong communication and negotiation skills to collaborate with clients, subcontractors, and team members.
- Ability to work independently and meet deadlines in a fast-paced environment.
- Attention to detail and a commitment to accuracy in estimates and forecasts.
- Experience with design-build and preconstruction phases for large-scale commercial projects and familiarity with BIM (Building Information Modeling) processes and technologies a plus.
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.
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Officer None
What to Expect
Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry. Since 1972, the family business founded by Robert W. Pereira has developed an extensive client and project list through its consistent efforts to safely build America's infrastructure. The Middlesex Corporation specializes in building and reconstructing highways, bridges, marine, rail, and transit facilities through its collaborative team approach and focus on core values. In addition, Middlesex Asphalt in Central Florida is one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence and reputation.
Position Summary:
We are seeking an experienced Quality Control Manager with proven leadership skills and a devoted work ethic who is looking for a successful career and the opportunity to grow with The Middlesex Corporation, a rapidly growing, successful, and well established heavy civil infrastructure company. As a Project Quality Control Manager, you will play a critical role in the overall leadership and successful and timely delivery of complex multimillion-dollar fast-track, complex heavy-civil, highway and bridge projects from pre-construction stage through project execution and completion.
Responsibilities:
- Comply with (and actively promote) all Safety policies and procedures including reporting all accidents, incidents and near-misses to ensure adherence to our Number One Core Value – Safety first, in everything we do.
- Actively participate in over-all day-today operational leadership and decision-making as the subject matter expert for all project quality management functions including self-performed work, materials or work performed by suppliers, vendors, subcontractors.
- Provide ongoing and regular quality control related technical input for construction planning, interpretation of design, development of efficient construction methods and quality controls processes for execution of the work.
- Manage and schedule all required quality testing, inspections and documentation including all third-party quality control related services.
- Manage the quality processes required per contract documents, specifications, drawings, engineering calcs for work activities such as crane/hoisting lifts, temporary works, falsework, shoring, formwork, safety systems, etc.
- Provide overall leadership to ensure work is constructed in compliance and work quality is accurately documented through clear and traceable record keeping and reporting.
- Develop and implement project specific Quality Control Plan that meets company policies, project requirements and is aligned with industry standards and best practices. Perform periodic audits to verify adherence to QA/QC Management Plan.
- Develop a comprehensive working knowledge of project contract documents, (drawings and specifications, and requirements by reference, etc.
- Maintain applicable industry reference standards and facilitate project access to relevant team members.
- Develop and implement a project Quality Control orientation program to ensure project team members are familiar with the requirements of the project QC Management Plan, and conduct to relevant project specific training, relative to Quality Control roles, responsibilities, processes, and procedures.
- Contribute to interpretation and dissemination and communication of project quality control requirements to relevant, staff including field crews and craft supervision.
- Assist in document management to ensure all project documents are updated and current to reflect any changes, revisions, etc.
- Assist in the procurement, buy-out, and management of subcontractors, suppliers/vendors to ensure subcontract /vendor agreements capture required quality related scope of work.
- Prepare and submit accurate Quality Control project status project reports.
- Manage project submittal process to ensure timely receipt, review and approval of submittals and shop drawings, as-builts, and other required documentation.
- Actively participate in the RFI process to ensure timely receipt, review, response, and close out.
- Monitor project work for any non-compliance issues and ensure corrective measures are approved, executed, and closed out with documented acceptance.
- Manage project close-out, including timely management of punch list, commissioning, and transitional system operations turnover.
Qualifications:
- Four-year engineering or construction management degree or equivalent combination of technical training and relevant experience.
- Minimum of two (2) years of documented experience performing in a construction quality control management role.
- Comprehensive understanding of construction industry practices and standards, as well as experience with supervision, estimating, scheduling, budget preparation, and project status reporting.
- Experience utilizing project management software systems.
Preferred Qualifications:
- Currently possess or have the ability to attain the NETTCP Quality Assurance Technologist and USACE Construction Quality Manager Certification.
- Heavy-Civil construction experience.
We offer our full-time and eligible part time team members a comprehensive benefits package that's among the best in our industry. Benefits include medical, dental and vision plans covering eligible team members and dependents, employee assistance programs, life insurance, disability, top-tier 401k with matching, tuition reimbursement, industry leading referral program, and generous paid time off.
Our client is a leading developer and supplier in the global automation market, they are seeking a driven Account Manager to support and grow Factory and Process Automation business in the Boston region. This role offers the opportunity to manage and expand existing accounts, develop new business, and introduce cutting-edge products and custom engineering solutions across a wide range of industries.
They offer a competitive salary, comprehensive benefits, a strong PTO plan, a supportive work environment, and unparalleled technical support—along with ongoing professional development to help you succeed. If you have a proven track record in industrial automation sales and are motivated to grow with a company known for innovation and expertise.
Account Manager – Responsibilities
The Account Manager is responsible for overall account management and revenue growth within an assigned territory. This includes developing and maintaining strong customer relationships, identifying new business opportunities, and delivering innovative automation solutions.
Key responsibilities include:
- Grow existing accounts while developing new accounts within the assigned territory.
- Conduct sales calls and technical presentations at designated target accounts.
- Present new products and solutions to existing customers and emerging markets.
- Work closely with customers to define application and product requirements.
- Provide ongoing customer support, including pricing, quotations, delivery coordination, and technical assistance.
- Expedite orders in coordination with purchasing and manufacturing teams.
- Deliver product updates and technical training to customers.
- Maintain accurate records, report sales activities, and manage target accounts using the company’s CRM system and four-week planning calendar.
Qualifications
Required:
- Bachelor’s degree in Engineering, preferably Electrical or Mechanical, or equivalent technical sales experience.
- Min of 5 years experience selling complex technical solutions; industrial sales experience strongly preferred.
- Proven track record of meeting or exceeding sales quotas.
- Experience using CRM systems, managing sales pipelines, and territory management
- Ability to travel regionally approximately 50% of the time.
Preferred:
- 3–5 years of experience in industrial automation sales.
- Experience selling into one or more of the following markets:
- Original Equipment Manufacturing (OEM)
- Automotive Manufacturing
- Material Handling Machinery
- Autonomous Vehicle Technology
- IIoT / Industry 4.0
- Packaging Machinery
- Mobile Equipment
- Semiconductor and electronics industries
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Officer None
What to Expect
Surface Warfare Officer
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Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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See how a career as a Physician compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
*FULL TIME ROLE
Excited to announce that we're once again working with a global client that is looking to expand it's sales team with a new experienced hire in Boston.
For this position, we're looking for a well-versed individual with proven CAPEX sales experience to the life sciences who can build upon an already existing territory by winning repeat business and new clients in Boston.
Responsibilities
- Manage and maintain client relationships in the life sciences in the Boston area as well as Virginia and Washington.
- Prospect and target potential clients in this territory.
- Manage and deliver a pipeline full of opportunities in the life sciences market.
- Serve as a key point of contact for clients and coordinate with internal stakeholders to manage expectations.
- Identify potential expansion opportunities through market research and client relationships.
Qualifications & Requirements
- Bachelor's degree in relevant markets such as Chemistry and/or Engineering.
- 5+ years of life science experience.
- 5+ years of sales experience in the life sciences.
- Valid US Driver's license.
Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)
A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.
This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.
You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.
Key Responsibilities
Deployment & Configuration
- Lead end-to-end deployments of imaging, AI, and data management software systems at customer environments
- Configure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructures
- Work with networking, authentication, storage, and security configurations to ensure successful installations
- Collaborate with field engineering teams during system installation and commissioning
- Develop standardized deployment playbooks, documentation, and validation checklists
System Reliability & Upgrades
- Manage software version rollouts, upgrades, and patching across deployed customer environments
- Work with monitoring and observability teams to track system performance and health
- Troubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layers
- Improve automation around upgrades, rollbacks, and maintenance processes
Engineering Collaboration & Continuous Improvement
- Identify recurring deployment or performance challenges and work with R&D teams to design long-term solutions
- Provide structured feedback from field deployments to improve product architecture and deployment workflows
- Validate new deployment tools, frameworks, and configuration approaches prior to wider rollout
- Contribute to improving the scalability and resilience of the overall platform
Customer IT & Cross-Functional Collaboration
- Serve as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data access
- Ensure deployments comply with institutional IT policies and healthcare regulatory requirements
- Collaborate closely with support and monitoring teams to align escalation processes and root cause investigations
- Participate in post-deployment reviews to improve operational processes and reliability
Documentation & Knowledge Sharing
- Maintain detailed installation and configuration documentation
- Develop deployment guides, troubleshooting documentation, and internal knowledge resources
- Support and mentor field teams on standardized deployment and configuration practices
Requirements
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline
- 5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineering
- Strong Linux (Ubuntu) administration and scripting skills
- Experience with containerization and orchestration technologies (Docker, Kubernetes)
- Experience with database technologies such as PostgreSQL or MongoDB
- Familiarity with web service configuration (Nginx or Apache)
- Solid understanding of networking concepts including VPNs, firewalls, and authentication systems
- Ability to troubleshoot complex distributed systems across software, infrastructure, and data layers
- Strong communication and collaboration skills when working with cross-functional teams and customer IT stakeholders
Preferred Experience
- Exposure to medical imaging systems, digital pathology, or healthcare technology environments
- Familiarity with DICOM or PACS systems
- Experience deploying or supporting AI/ML models in production environments
- Experience with observability and monitoring tools (Prometheus, Grafana, ELK)
- Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)
- Experience supporting hardware and software integrated systems
Why This Role
This position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.
Senior Technical Support Engineer
Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA
Schedule: Hybrid – 3 days onsite required
Employment Type: 6-Month Contract-to-Hire
Pay Rate: $65–68/hour
Start Date: ASAP
About the Role
The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.
As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.
This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.
Travel up to 10% may be required.
Key Responsibilities
- Own and manage technical customer issues from identification through full resolution
- Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
- Project manage new client deployment issues through to completion
- Implement infrastructure, security, and permissions configuration changes
- Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
- Develop playbooks and knowledge base documentation to streamline issue resolution
- Create internal reports and dashboards for issue tracking and performance monitoring
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
- Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
- 3+ years of experience with Python or another object-oriented programming language
- 3+ years of experience working with SQL
- Experience troubleshooting data-related issues
- Proficiency with GitHub and Jira
- Strong troubleshooting skills with the ability to track complex technical details
- Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders
Preferred Qualifications
- 4+ years of experience in healthcare technology
- Experience supporting highly regulated software environments
- Experience with R
- Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
- Self-starter mindset with strong ownership and a passion for driving issues through to resolution
