Engineering Jobs in East Irvine, CA

Role: Data Analyst (Logistics Risk)

Location: Santa Ana, CA 92707

Duration: 12+ Months (Extension based on performance)

Schedule: Monday–Friday | 8:00 AM–5:00 PM

About the Role

We are looking for a detail‑oriented Data Analyst to support the Risk Control team by analyzing logistics and operational data, identifying potential risks, and driving data‑based process improvements. This position combines data analytics, logistics knowledge, and cross‑functional collaboration in a fast‑paced environment.

Key Responsibilities

• Analyze logistics/operations data (SAP, TMS, WMS, ERP, claims systems) to detect risk patterns and operational gaps.

• Evaluate lease management risk categories: physical, data, measurement, damage, and data accuracy.

• Review KPIs to identify early‑warning indicators or risk exposure.

• Perform root cause analysis and present insights to leadership.

• Build dashboards, automated reports, and risk‑tracking tools.

• Collaborate with cross-functional teams to validate data accuracy and support audits/compliance.

• Translate complex data findings into actionable recommendations.

• Identify and implement process improvements; monitor results.

• Work with large data sets in Excel; build Macros for reporting automation.

• Track operational trends related to loss, damage, delay, and service failures.

Required Qualifications

• Bachelor’s degree in Data Analytics, Supply Chain, Engineering, Statistics, or related field.

• 2+ years in logistics analytics, operations analytics, or supply chain analysis.

• Strong Excel skills (Pivots, VLOOKUP/LOOKUP, data matching, Macros).

• Experience analyzing SAP or similar ERP data.

• Working knowledge of SQL; Power BI/Tableau is a plus.

• Experience with TMS/WMS or logistics performance metrics.

• Ability to handle large datasets and extract insights.

• Prior corporate environment experience preferred.

Top Skills

Advanced Excel (Pivots, Lookups, data comparison, Macros)

Strong analytical & problem‑solving skills

Excellent communication & cross‑functional collaboration

Preferred Competencies

• High attention to detail and data accuracy

• Ability to convert data into business insights

• Strong organization & follow-through

• Ability to thrive in fast-paced environments

• Proactive and solutions-focused mindset

Work Breakdown (Approx.)

• 50% Data analysis (Excel/SAP/logistics data evaluation)

• 25% Communication, collaboration, solution execution

• 25% Accuracy checks, error prevention, process improvement

Company Description

Bayley Construction, established in 1963, is a leading full-service general contractor with offices in Washington, Arizona, and California. With expertise in education, retail, entertainment, office, sports, and government sectors, our experienced team specializes in complex construction challenges. Many of our staff members have been with us for over two decades, making them some of the most respected professionals in the industry. Our services span pre-construction, construction management, and various construction delivery methods, including guaranteed maximum contracts, GCCM, and Design-Bid-Build. We also have significant experience in historic renovation, seismic retrofitting, adaptive reuse, and new construction.

Role Description

This is a full-time, on-site role located in Lake Forest, CA, for an Estimator. The Estimator will be responsible for managing and preparing cost estimates for construction projects, collaborating with internal teams to review project requirements, and developing precise and compliant budgets. Additional responsibilities include analyzing project plans, reviewing vendor and subcontractor proposals, managing bids, performing risk assessments, and maintaining strong client and industry relationships to uphold Bayley’s standards of excellence.

Qualifications

• Skills in cost estimation, financial analysis, and budget development for construction projects
• Proficiency in project scheduling, risk assessment, and scope management
• Experience working with different delivery methods, Lump Sum, GMP, GC/CM, and guaranteed maximum contracts
• Strong interpersonal skills, including client relationship management and collaboration with multidisciplinary teams
• Familiarity with construction management software and tools
• Analytical mindset with exceptional attention to detail and problem-solving capabilities
• A minimum of 5 years of experience in estimating or a similar construction-focused role is required
• A bachelor’s degree in construction management, Civil Engineering, or a related field is preferred (Not Required)
• Ideal candidate is a motivated, “Self-Starter”

Please note this is NOT a delegating Role.

Role Summary/Purpose

The Production Supervisor at PCX Aerosystems Santa Ana, CA will lead daily operations in one of several departments at the plant to ensure reliability and consistency on the production line. Assignments may include time in the machine shop, assembly, test, overhaul and fuel tank departments. This role will lead a team of hourly production employees to meet orProexceed production, safety, quality goals and delivery goals while maintaining positive employee relations.

Essential Responsibilities

• 
  
• Oversight and management of front-line hourly manufacturing employees
  
• Develop operational plans for assigned areas/departments of responsibility including, but not limited to: asset utilization, manufacturing loss improvements, delivery, budgets and effective scheduling of manpower / resources
  
• Act as a focal point and monitor assigned areas to ensure hardware and subassemblies' delivery dates meet production needs
  
• Coordinate the efforts of cross-functional groups and across shifts to resolve bottlenecks
  
• Assure timely shipments to all customers
  
• Drive process/product improvement programs in areas of responsibility
  
• Enforce company policies
  
• Lead cell/group to achieving goals and improvement in quality, delivery and cost reduction
  
• Ensure communication of key business/customer issues to employees
  
• Provide total cell/group leadership to continuously improve manufacturing, test, assembly and process for all assigned products/processes/areas as assigned
  
• Advocate six sigma processes to all aspects of cell/group
  
• Provide ongoing support in the scheduling of resources, technical leadership and facilitating the production process and flow of hardware to meet customer requirements
  
• Proactively support and participate in plant wide activities and initiatives
  

Works with business leadership at all levels

Delivers products as part of a team.

Qualifications/Requirements

* Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 5 years of experience in Manufacturing)

* Minimum 3 additional years of supervisory experience in operations/industrial environments

* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

* Bachelor's degree in Engineering preferred

* Ability to work non-traditional hours including weekends as needed

* Strong oral and written communication skills.

* Strong interpersonal and leadership skills.

* Ability to influence others and lead small teams.

* Lead and coordinate multiple initiatives of moderate scope and impact simultaneously

* Effective problem solving skills.

* Ability to effectively work across all functions (i.e., HR, finance, sourcing, production, materials, shipping/receiving, sales, contracts, EHS, etc.) within a matrix organization to achieve organizational goals/objectives

* Prior experience leading production teams within a manufacturing environment

* Prior experience in Machining and/or Fabrication/Assembly

* Experience as manufacturing process leader preferred

* Aerospace industry experience preferred

* Six Sigma / Green belt certified preferred

* Familiarity with Lean Manufacturing, working with VSM, Visual Management and DMAIC principals

* Ability to complete manpower planning and analysis including productivity, efficiency and overtime management

LANGUAGE SKILLS

Ability to effectively communicate with peers and supervisors and provide technical feedback as

required. Ability to read and comprehend simple instructions, company communications, and

memos. Ability to write reports and simple correspondence. Ability to effectively present information

in one-on-one and small group situations to customers, clients, and other employees of the

organization.

MATHEMATICAL SKILLS

Ability to apply concepts of basic math techniques.

COMPUTER SKILLS

To perform this job successfully, an individual must be proficient in basic computer skills.

REASONING ABILITY

Ability to define and solve practical problems. Ability to interpret a variety of technical instructions in

mathematical, diagram, written or verbal format. Ability to deal with problems involving several

abstract and concrete variables in standardized situations. Ability to apply common sense

understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to stand at least 6 to 8 hours a day. Must be able to work with their hands, arms and be extremely accurate. Must be able to walk, sit, stoop, kneel, crouch, or crawl on a regular basis. Must be able to lift and/or move up to 10 pounds on a frequent basis. Must be able to lift and/or move up to 25 pounds on a regular basis. Specific vision abilities required by this job include close & color vision

WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to moving high speed machinery and mechanical parts. The employee is occasionally exposed to wet and/or humid conditions. outside weather conditions, machine oils, metal fillings, acetone, paints, solvents, grease, cutting fluids, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock or vibration. The noise level in the work environment is usually loud.

Integral Aerospace, Inc dba PCX Aerosystems - Santa Ana is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, sex, sexual orientation, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.

This position is currently accepting applications.

Apply Now

The Sr Manufacturing Engineer is responsible for the technical development, oversight and improvement of manufacturing processes within the area of responsibility. This individual will lead process optimization, technical problem-solving, and cross-functional manufacturing initiatives. This role is accountable for achieving senior-level competence Plans and presents engineering program and product design reviews for compliance with engineering principles, company standards, customer contract requirements, and related specifications. Develops and requests design and specification change releases. Assesses and communicates impact of engineering initiatives to functional groups. The ideal candidate demonstrates advanced technical depth, measurable impact on production performance, and the ability to mentor mid-level and entry-level engineers while partnering with cross-functional stakeholders. This role is classified as Exempt for FLSA purposes and reports to the Engineering Manager.

Pay Range: $110,00.00 to $137,000.00 per year. Final compensation will be based on experience and qualifications.

Essential Responsibilities

• 
  
• Develop, release, and maintain detailed technical work instructions for the manufacture and repair of aerospace metallic structures and assemblies, ensuring full compliance with customer(s) engineering definition and regulatory requirements.
  
• Partner with CNC Programming group to develop and implement manufacturing plan for complex metallic machined components/assemblies.
  
• Provide advanced technical support to Quality and Operations teams to achieve site-level Safety, Cost, Quality, and Delivery (SCQD) objectives; act as a primary escalation point for complex manufacturing issues.
  
• Partner with Purchasing and Sales during the quoting process to define manufacturing approach, assess technical risk, establish labor standards, and ensure cost competitiveness.
  
• Establish and validate operational standard hours using time studies and process analysis; drive accuracy in routing and capacity planning assumptions.
  
• Review engineering drawings, specifications, and model-based definitions to ensure manufacturability; translate design requirements into controlled shop-floor documentation.
  
• Train and mentor operators and junior engineers on manufacturing methods, process controls, and quality standards; elevate overall technical capability of the team.
  
• Lead productivity and cost-reduction initiatives through Lean principles, waste elimination, and process optimization; quantify and report measurable performance improvements.
  
• Develop, validate, and industrialize manufacturing processes for new product introduction (NPI), ensuring processes meet defined capability, repeatability, and quality targets prior to production release.
  
• Evaluate nonconforming components and determine repair feasibility; develop and validate repair schemes in coordination with Engineering and Quality functions
  

The individual is required to be a supportive member of Environmental Safety & Health (ESH) and Quality System policies to provide a safe work place and eliminate conditions and behaviors which may cause work related illnesses and/or injuries while delivering quality product and services on time.

Bachelor of Science in Mechanical Engineering, Manufacturing Engineering, Chemical Engineering, Aerospace Engineering or relevant technical discipline, or HS Diploma/GED w/equivalent composite/aerospace manufacturing/repair experience. 5+ years of technical experience with composites and/or aerospace components production or repair.

Desired Characteristics

• Demonstrated experience creating, structuring, and maintaining complex multi-level Bills of Material (BOMs) for aerospace assemblies, ensuring configuration control and production readiness.
• Proven experience in the developing and implementing machining strategies of large-scale metallic aerospace structures, including fixturing for both Milling and Turning.
• Hands-on experience machining large metallic aerospace components, including process planning, tooling strategy, and dimensional validation.
• Strong proficiency in engineering drawing interpretation, including advanced Geometric Dimensioning and Tolerancing (GD&T) application and tolerance analysis.
• Working knowledge of CAD systems such as CATIA, SolidWorks, NX; ability to interrogate models to support manufacturability and tooling design decisions.
• Experience designing and validating manufacturing tooling for, including production fixtures, machining/holding fixtures and assembly aids.
• Demonstrated change management capability, including leading engineering change implementation across cross-functional teams; ability to manage risk, stakeholder alignment, and execution discipline.
• Strategic thinker capable of translating high-level engineering change initiatives into structured, tactical execution plans; analytical, data-driven, and results-oriented.
• Strong background in continuous improvement methodologies including Six Sigma, Lean Manufacturing, and ACE; proven record of measurable operational improvements.
• Excellent written and verbal communication skills with the ability to influence across organizational levels; demonstrated ability to build engagement and sustain a culture of operational excellence
• Strong familiarity with Microsoft Office products (Word, Excel, PowerPoint, etc.) required.

This position is currently accepting applications.

Apply Now

The Environmental Health & Safety Manager (EHS) is responsible to ensure compliance with all safety rules and regulations, the physical security of all company locations, and to assist individuals to be in compliance. This position is responsible for ensuring company is in compliance with all agencies (DOT, OSHA, NFPA, and EPA) regulations, training, and any other requirements by such agencies, our insurance companies, and company requirements. The EHS Manager will serve as a subject matter expert on all safety, compliance, regulatory and related insurance requirements.

Pay Range: $120,000 to $135,000.00 per year

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• 
  
• Serve on local safety committees; review and discus safety needs, provide updates, training, DOT, Hazmat, OSHA and related safety and compliance information.
  
• Implement and manage a comprehensive safety training program base on OSHA and industry specific requirements.
  
• Manage the workplace ergonomics program, active response and adjustments result in negating any mandatory program requirements.
  
• Review facility procedures and work instructions consistent with ISO formatting.
  
• Develop Safety Risk Assessment procedures
  
• Provide subject matter expertise in Process Safety ensuring industry best practice.
  
• Site inspections and corrective action(s):
  
• Train and direct management to inspect facilities, work sites and equipment for violations and hazards.
  
• Provide direction to management on correcting identified problems in a timely manner.
  
• Follow up to make sure all corrective actions were taken and completed.
  
• Assist where needed.
  
• Responsible for updating, maintaining and auditing location safety standards and procedures on a quarterly or annual basis as needed.
  
• Develop effective training programs for managers/employees that will efficiently cover all needed/required materials.
  
• Investigate all accidents to determine the root cause and provide recommendations that eliminate or reduce future hazard or risk.
  
• Track and control inventory of safety supplies and equipment and work with division managers to keep adequate safety supplies on-hand.
  
• Assist with training for new hires and provide ongoing training of all employees.
  
• Review and update MSDS and SPCC plans as needed
  
• Evaluate the effectiveness of the safety program using established goals and make recommendations, and implement corrective action(s) based on industry standards and best practices.
  
• Conduct an annual training for the site that promotes a safe, healthy, and secure work environment that includes emergency situations (like tornados, fires), use of the alarm system, and anything else necessary to promote a safe work environment.
  
• Serves as a safety/compliance liaison with outside organizations.
  

Required Skills:

? Extensive knowledge of OSHA, DOT, NFPA, EPA, other governmental regulations and laws including OSHA 300 logs and requirements by our insurance providers.

? Knowledge of instructional methods and training techniques

Qualifications:

? Bachelor's degree in safety or related field or equivalent work experience.

? 5 years safety management experience.

? Excellent interpersonal, communication, and problem solving skills.

? Knowledge of statistics, data collection and analysis.

? Knowledge of federal and state regulations.

? Proficient in MS Office products.

? Occasional travel required.

Prefer:

? OSHA General Industry 10 or 30 hour training course

? Forklift training experience

This position is currently accepting applications.

Apply Now

The Quality Inspector is responsible for the inspection, documentation, and certification of critical components throughout the production process, including parts subject to flight safety requirements. This role ensures compliance with AS9100, customer specifications, and regulatory requirements through precise measurement and rigorous recordkeeping.

Essential Duties & Responsibilities:

Performs various inspection activities utilizing precision inspection equipment at all phases of product manufacturing. Uses GD&T concepts, customer supplied specifications, and internal standards, to ensure compliance with AS9100, NADCAP, and other regulatory requirements.

Pay Range: $30.00 to $36.00 per hour

• 
  
• Read and understand complex engineering drawings to determine dimensions and tolerance specifications
  
• Compare recorded measurements to blueprint dimensions and tolerances and notify specified persons of discrepancies using NCF and MRB process
  
• Familiarity with the use of various inspection and measurement equipment, i.e. CMM, FARO Arm, Borescope, Optical Comparator, etc. preferred
  
• Strong understanding of units of measure and applicability to GD&T principles
  
• Must be self-motivated and able to adjust to a dynamic work environment and tempo while maintaining a high level of attention to detail.
  
• Strong professional ethics combined with the ability to function well on teams.
  

• 
  
• Experience in aerospace manufacturing or similarly regulated industry preferred.
  
• Familiarity with performing various inspection activities to include, i.e., 1st piece, in-process, final inspections
  
• High School Diploma or GED
  
• Knowledgeable of MS Word, and Excel
  
• Minimum of 3 to 5 years' experience in the operation of CMM's preferred (Mitutoyo/Metris/Zeiss)
  
• Familiarity with operation/programming of FARO arm preferred
  

This position is currently accepting applications.

Apply Now

Job Title: Product Manager

Location: Irvine, CA

Reports to: Director, Product Manager

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of innovative software solutions that address key challenges in healthcare technology. This role will focus on driving patient affordability, optimizing gross-to-net (GTN) processes, and mitigating risk for pharmaceutical manufacturers. The Product Manager will serve as the bridge between business, technical, and clinical stakeholders, ensuring products deliver measurable value and align with company objectives. The ideal candidate is a strategic thinker with strong analytical skills, a proven ability to manage the full product lifecycle, and a passion for improving outcomes in the pharmaceutical and healthcare space.

Responsibilities

• Define and own the product vision, strategy, and roadmap for software solutions that address healthcare technology challenges, including patient affordability, gross-to-net (GTN) optimization, and risk mitigation for pharmaceutical manufacturers
• Translate complex business requirements into clear product specifications, user stories, and acceptance criteria for engineering teams
• Collaborate closely with engineering, pharmacists, operations, data analysts, and business stakeholders to ensure product initiatives align with company objectives and customer needs
• Drive the full product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, release, and post-launch evaluation
• Lead backlog grooming, sprint planning, and cross-functional standups, ensuring timely delivery of high-quality product releases
• Analyze solution usage data, industry trends, and feedback to inform product decisions and identify new opportunities for innovation and differentiation
• Partner with marketing, sales, and customer implementation teams to support go-to-market activities, product positioning, and customer adoption
• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Maintain deep awareness of pharmaceutical trends, regulatory requirements, and competitive landscape to guide long-term product strategy
• Serve as the voice of the customer and ensure that product decisions balance user needs, business objectives, and technical feasibility

Skills

• 5+ years of experience in product management, preferably in healthcare technology, SaaS, or pharmaceutical services
• Experience using product management software (e.g., Jira, Aha!) to manage roadmaps, backlogs, and requirements
• Proven track record of managing software products from concept through launch and iteration
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative development environments
• Familiarity with healthcare or pharmaceutical industry processes strongly preferred
• Experience working with cloud-based platforms (AWS or similar), data analytics tools, and software development concepts
• Strong analytical skills with ability to interpret usage data, market research, and financial metrics to drive product decisions
• Excellent leadership and collaboration skills, with experience influencing stakeholders across technical and non-technical teams
• Exceptional communication skills with the ability to explain product decisions and technical trade-offs clearly to executives, customers, and development teams
• Ability to balance strategic vision with day-to-day execution and delivery in a fast-paced environment
• Strong problem-solving skills and the ability to anticipate and resolve complex product challenges

Education

• This position requires a Bachelor’s degree; MBA or advanced degree preferred

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches

Mechanical Engineer – Aerospace Thermal Management Systems (Integration & Packaging)

Location: Onsite – Irvine CA

Industry: Aerospace & Defense

Duration: 6 months and extendable

Role Overview

We are seeking two highly skilled Mechanical Engineers with experience in the Aerospace & Defense sector to support the development and integration of advanced thermal management subsystems used across military and commercial platforms globally.

This role focuses on mechanical subsystem development from a packaging and integration perspective, including enclosure design and integration of electronic and fluid control components such as pumps, compressors, fans, and valves. The ideal candidate has hands-on experience developing aerospace-grade subsystems within defined volume and interface constraints, ensuring high reliability, environmental robustness, and compliance with industry standards.

These roles will support programs progressing from Preliminary Design Review (PDR) toward Critical Design Review (CDR) and will involve reuse and adaptation of existing product architectures.

Key Responsibilities

• Design and develop mechanical enclosures for aerospace electronic and control subsystems such as thermal management systems and related subsystems
• Package and integrate COTS and custom components into customer-defined volume constraints by integrating components including pumps, compressors, fans, valves, and control electronics
• Develop detailed CAD models, assemblies, and manufacturing drawings (SolidWorks preferred)
• Conduct tolerance analysis, GD&T, stack-up analysis, and design for manufacturability (DFM)
• Support prototype builds, integration activities, testing, and validation
• Implement design considerations to satisfy and qualify the environmental requirements (shock, vibration, temperature, humidity, EMI/EMC interface considerations) per MIL standards.
• Collaborate with electrical, controls, thermal, structural, and systems engineering teams
• Participate in root cause analysis and design refinement
• Ensure compliance with aerospace and defense standards and documentation practices

Required Qualifications

• Bachelor’s degree in mechanical engineering or equivalent.
• 5+ years of experience in Aerospace & Defense mechanical subsystem development
• U.S. Citizen (No Dual Citizenship)
• Strong mechanical packaging and integration experience
• Experience designing enclosures housing electronics and fluid/mechanical components
• Exposure to thermal management systems (ECS, vapor cycle, or liquid cooling preferred but not mandatory)
• Working knowledge of rotating machinery components (fans, compressors, pumps)
• Proficiency in CAD tools (SolidWorks preferred; strong experience in other platforms acceptable)
• Experience with GD&T and tolerance analysis
• Familiarity with aerospace environmental standards (MIL-STD preferred)
• Experience supporting qualification and validation testing
• Strong understanding of materials selection for aerospace applications
• Ability to work in cross-functional engineering teams

Preferred Qualifications

• Experience packaging turbomachinery components within constrained aerospace envelopes
• Exposure to controls systems integration
• Knowledge of vibration isolation and shock mitigation techniques
• Experience supporting PDR/CDR processes
• Familiarity with configuration management and aerospace documentation rigor
• Exposure to FMEA, reliability analysis, and lifecycle support

Job Title: Electronics Lab Technician

Location: Tustin, CA

Zip Code: 92780

Duration:4+ Months

Qualifications

* 2+ years of technician work experience in electronics/engineering labs

* Technology/Technician degree or equivalent experience

* Electric vehicle experience a plus

* Basic electrical understanding

* Excellent soldering and harnessing skills

* Familiar with test equipment such as multimeters, oscilloscopes, eloads, etc.

* Strong technical ability

* Ability to solder fine pitch ICs and 0402 components.

* Experience with MS office tools (Outlook/Excel/Word/PowerPoint/Project)

* Familiarity with Jira tools is a plus

* Python Scripting is a plus

* IPC-610, IPC-620, IPC-7711, IPC-7721 or J-STD-001 certifications are a plus

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.