Quality Assurance Manager

Company Description

Leonardo is a global industrial group, among the main global players in Aerospace, Defense and Security that realizes multi-domain technological capabilities in Aeronautics, Automation, Cyber and Security Solutions, Electronics, Helicopters, and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, UK, Poland, and US. It also operates in 150 countries through subsidiaries, joint ventures, and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defense administrations, institutions, and companies.

Position:

Quality Assurance Manager - Airport Baggage Handling, Packet and Parcels Systems

Location:

HQ - 3625 N Hall St., Suite 1300, Dallas, TX 75219

Classification

Full Time

About the role

Leonardo US Automation, Inc. is seeking a detail-oriented and experienced Quality Assurance Manager with a minimum of 5 years in QA leadership to oversee the company quality processes for Airport Baggage Handling Systems (BHS) and Packet and Parcels Systems (PPS).

The QA Manager will be responsible for developing and executing quality assurance procedures that ensure the safe, efficient, and compliant operation of BHS design, installations, commissioning, and maintenance activities. The ideal candidate will have strong knowledge of mechanical and electromechanical systems, regulatory compliance, and airport operations.

Essential Functions

• Develop, implement, and maintain quality assurance procedures and documentation specific to airport baggage handling systems.
• Lead quality audits, inspections, and system testing throughout the project lifecycle: design, installation, commissioning, and operational handover.
• Ensure all BHS work meets FAA, TSA, and relevant local regulatory compliance requirements.
• In a IPT organization, Work closely with engineering, project management, and operations teams to resolve quality issues and improve system reliability, monitoring all the quality checks have been made
• Create and maintain QA documentation including inspection and test plans (ITPs),
• Manage non-conformance reports (NCRs), root cause analyses, and corrective action reports.
• Train and mentor QA/QC staff and contractors on quality procedures and standards.
• Interface with clients, regulatory authorities, and third-party inspectors during inspections and audits.
• Track key performance indicators (KPIs) for system quality, uptime, and error rates, providing analysis and reporting to senior management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements [Knowledge, Skills, And Abilities]

• Minimum 5 years of experience in a Quality Assurance role, ideally within baggage handling systems, material handling, automation, or airport infrastructure projects.
• Strong understanding of QA methodologies, ISO 9001 standards, and risk management practices.
• Knowledge of relevant U.S. airport regulatory requirements (FAA, TSA, OSHA, ANSI, ASME).
• Familiarity with electromechanical systems, PLC-controlled automation, and conveyor technologies.
• Proficient in QA tools such as FMEA, Six Sigma, root cause analysis, etc.
• Excellent written and verbal communication skills.
• Strong leadership, team coordination, and problem-solving skills.

Work Experience

• Previous experience working on airport projects or BHS installations as a Senior Quality engineer or Quality manager

Certifications (Preferred)

• Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA).
• OSHA 30-hour Construction Safety Certification.
• Six Sigma Certification (Green or Black Belt).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some e-filing is required.

Position Type/Expected Hours of Work

This is a fulltime position. Hours of work are defined in the Employee Handbook and in the Employment Agreement

Security Clearance

No Security Clearance required

Equal Opportunity Employer

Leonardo US Automation, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status, in compliance with all applicable federal, state, and local laws.

We are commited to a workplace free of harassment or discrimina􀆟on of any kind. Any behavior that interferes with an employee's ability to perform their du􀆟es may result in disciplinary action, up to and including termination.

Our Hiring Process

Application Review — We evaluate all resumes against role requirements and identify top candidates.

HR Screen — Selected candidates complete an introductory interview with our HR team, focused on motivation and fit.

Technical Interview — Finalists meet with the business team for an in-depth technical discussion.

Feedback — Every candidate receives a clear decision at the end of the process — no ghosting.