Engineering Journal Jobs in Wayne County, MI
55 positions found — Page 4
N
Dynamometer Technician - AM Shift
Salary not disclosed
Looking for a general technician with iTest, ADAPT, Horiba emission bench experience, and general automotive mechanical experience.
****MUST be able to work OT and one weekend day.
Eventually could work 7 days 12 hours.
**** Looking for a development dynamometer technician with automotive mechanical experience to setup and operate an engine development test cell.
The Dynamometer Technician is responsible for engine set-up, test instrumentation, monitoring the test while engine running, performing regular engine health checks, and removal of the engine after test completion.
They will be supporting programs that require engine mapping, combustion analysis, emissions testing, and mechanical/power development.
Qualifications • Minimum high school diploma or equivalent • 2 years of automotive mechanical related experience • Must have excellent engine mechanical and electrical diagnostic skills • Must be proficient with computers, including MS Office applications and dynamometer controls operation experience • Must have own tools and a rolling tool box • Must be willing to learn and able to work overtime and weekends as needed • Must be flexible, eager to learn and have a strong attention to detail • Must have excellent written and verbal communication, organizational, and customer service skills Preferred Skills • Associate degree or technical training in an automotive related field • Engine teardown/build skills and able to follow an engine assembly manual • Powertrain calibration, diagnostics or controls experience • Able to perform simple fabrications • Experience or training with AVL PUMA 2.0 and/or A & D iTest dynamometer controls Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
****MUST be able to work OT and one weekend day.
Eventually could work 7 days 12 hours.
**** Looking for a development dynamometer technician with automotive mechanical experience to setup and operate an engine development test cell.
The Dynamometer Technician is responsible for engine set-up, test instrumentation, monitoring the test while engine running, performing regular engine health checks, and removal of the engine after test completion.
They will be supporting programs that require engine mapping, combustion analysis, emissions testing, and mechanical/power development.
Qualifications • Minimum high school diploma or equivalent • 2 years of automotive mechanical related experience • Must have excellent engine mechanical and electrical diagnostic skills • Must be proficient with computers, including MS Office applications and dynamometer controls operation experience • Must have own tools and a rolling tool box • Must be willing to learn and able to work overtime and weekends as needed • Must be flexible, eager to learn and have a strong attention to detail • Must have excellent written and verbal communication, organizational, and customer service skills Preferred Skills • Associate degree or technical training in an automotive related field • Engine teardown/build skills and able to follow an engine assembly manual • Powertrain calibration, diagnostics or controls experience • Able to perform simple fabrications • Experience or training with AVL PUMA 2.0 and/or A & D iTest dynamometer controls Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
N
Prototype Build Planner
🏢 Nesco Resource
Salary not disclosed
Position Summary The Prototype Build Planner is responsible for planning, coordinating, and executing prototype vehicle builds to support new model development.
This role ensures all parts, materials, and build activities are aligned with engineering requirements and program timing to support successful prototype builds.
The position works cross-functionally with Engineering, Purchasing, Logistics, Suppliers, and Prototype Operations to ensure vehicles are built on schedule and issues are resolved quickly.
________________________________________ Key Responsibilities Build Planning & Coordination • Develop and manage prototype build plans for upcoming vehicle builds.
• Coordinate build timing, sequencing, and part readiness to support program milestones.
• Track build status and provide updates to program leadership and cross-functional teams.
• Ensure all required components are available and validated prior to scheduled builds.
Parts Readiness & Tracking • Track prototype parts through sourcing, manufacturing, shipping, and delivery to build locations.
• Identify potential part shortages or delays and escalate risks early.
• Work closely with Parts Management Analyst, Purchasing, Engineering, and suppliers to ensure timely delivery of prototype components.
• Monitor part status using internal tracking systems and build readiness tools.
Issue Resolution & Escalation • Identify risks impacting build timing or vehicle completion.
• Lead issue resolution activities with engineering teams and suppliers.
• Escalate supply or engineering concerns when needed to protect build schedules.
• Drive corrective actions to ensure prototype build completion.
Cross-Functional Collaboration • Act as a central communication point between Engineering, Manufacturing, Purchasing, and Logistics.
• Participate in program meetings, build readiness reviews, and launch planning discussions.
• Support coordination between prototype facilities and program teams.
Build Execution Support • Assist build teams with part verification, build sequencing, and issue tracking.
• Document build concerns and feedback for engineering improvements.
Reporting & Documentation • Maintain accurate build plans, schedules, and part tracking documentation.
• Provide daily or weekly status updates on build readiness and risks.
• Develop tracking tools and reports to support prototype program management.
________________________________________ Required Qualifications • Experience in automotive prototype builds, manufacturing, supply chain, or program management.
• Strong organizational and planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and communication skills.
________________________________________ Preferred Qualifications • Bachelor's degree Supply Chain, Business, or related field (or equivalent experience).
• Experience working in prototype build centers or pre-production environments.
• Knowledge of automotive program timing and launch processes.
• Experience working with suppliers and cross-functional program teams.
• Familiarity with build tracking systems and program management tools.
________________________________________ Key Skills • Build planning & scheduling • Supply chain coordination • Cross-functional communication • Risk management & escalation • Problem solving • Attention to detail • Project coordination Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This role ensures all parts, materials, and build activities are aligned with engineering requirements and program timing to support successful prototype builds.
The position works cross-functionally with Engineering, Purchasing, Logistics, Suppliers, and Prototype Operations to ensure vehicles are built on schedule and issues are resolved quickly.
________________________________________ Key Responsibilities Build Planning & Coordination • Develop and manage prototype build plans for upcoming vehicle builds.
• Coordinate build timing, sequencing, and part readiness to support program milestones.
• Track build status and provide updates to program leadership and cross-functional teams.
• Ensure all required components are available and validated prior to scheduled builds.
Parts Readiness & Tracking • Track prototype parts through sourcing, manufacturing, shipping, and delivery to build locations.
• Identify potential part shortages or delays and escalate risks early.
• Work closely with Parts Management Analyst, Purchasing, Engineering, and suppliers to ensure timely delivery of prototype components.
• Monitor part status using internal tracking systems and build readiness tools.
Issue Resolution & Escalation • Identify risks impacting build timing or vehicle completion.
• Lead issue resolution activities with engineering teams and suppliers.
• Escalate supply or engineering concerns when needed to protect build schedules.
• Drive corrective actions to ensure prototype build completion.
Cross-Functional Collaboration • Act as a central communication point between Engineering, Manufacturing, Purchasing, and Logistics.
• Participate in program meetings, build readiness reviews, and launch planning discussions.
• Support coordination between prototype facilities and program teams.
Build Execution Support • Assist build teams with part verification, build sequencing, and issue tracking.
• Document build concerns and feedback for engineering improvements.
Reporting & Documentation • Maintain accurate build plans, schedules, and part tracking documentation.
• Provide daily or weekly status updates on build readiness and risks.
• Develop tracking tools and reports to support prototype program management.
________________________________________ Required Qualifications • Experience in automotive prototype builds, manufacturing, supply chain, or program management.
• Strong organizational and planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and communication skills.
________________________________________ Preferred Qualifications • Bachelor's degree Supply Chain, Business, or related field (or equivalent experience).
• Experience working in prototype build centers or pre-production environments.
• Knowledge of automotive program timing and launch processes.
• Experience working with suppliers and cross-functional program teams.
• Familiarity with build tracking systems and program management tools.
________________________________________ Key Skills • Build planning & scheduling • Supply chain coordination • Cross-functional communication • Risk management & escalation • Problem solving • Attention to detail • Project coordination Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
A
System Engineer(Low Voltage )
Salary not disclosed
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
Job Summary:
- The Low Voltage Systems Integration Engineer will contribute to the design and development of Low Voltage systems and be responsible for ensuring reliable performance.
- You will lead system-level design activities and work side by side with various cross-functional teams to support product design, vehicle behaviors definition, prototype bring-up, and validation with a system level focus.
- You will lead bring-up and validation activities for each vehicle to build and be responsible for overall functionality and performance of Low Voltage systems throughout the product life cycle.
- You will Conceptualize, Design, Engineer, Develop, and support the launch of next-generation vehicle platform architectures for electric vehicles.
Responsibilities:
- Validate low volage system performance through proper analytical and experimental methods
- Work cross-functionally with HW, SW, and FuSa teams to perform system level failure analysis
- Drive functional safety analysis and decomposition of complex vehicle subsystems, create functional boundary diagrams and system interface specifications
- Perform low voltage system characterization through modeling and propose proper load management strategies to ensure system reliability
- Provide system level insights to component HW design team and play an active role in optimizing the HW design to achieve system level goals
- Work with cross functional teams to help polish various low voltage system requirements
- Ensure reliability of low voltage system through analytical and experimental means
- Perform trade studies to realize efficient system design strategies and optimize for cost
- Hands-on experience with testing, debugging, and experimental validation of electrical systems on bench and vehicle
The minimum requirements we seek:
- B.S in Electrical, Computer, or Mechanical Engineering, or equivalent
- 5+ years of relevant experience
- Highly skilled in using analytical tools such as MATLAB-Simulink, PSIM, LT-Spice, and similar tools to perform system simulations
- Experience and working knowledge of systems development, vehicle electrical architecture, functional safety, and component level integration planning
- Strong understanding of electrical engineering fundamentals and ability to apply them to automotive concepts
- Proven debugging and diagnostic skills in electrical, mechanical, and software domains
- Strong written and verbal communication skills
- An eagerness to work cross-functionally in a dynamic environment where you are part of a high performing team
- A systems approach to design and development with the desire and curiosity to strive for exceptional delivery execution and continuous improvement
Preferred Requirements:
- Master’s Degree Electrical Engineering, Computer Science, Mechanical Engineering or related fields
- 10 years of experience in using advanced analytical tools to perform component level and system level simulations
- Hands-on experience with electrical test equipment (oscilloscopes, DMMs, signal generators, power supplies, etc.)
- Experience with Failure Mode and Effects Analysis (FMEA) and Hazard Analysis and Risk Assessment (HARA)
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Not Specified
A
Manufacturing Engineer
Salary not disclosed
American Ring Manufacturing is recruiting a Manufacturing Engineer to join our team in Livonia, Michigan. An Ideal candidate is a precision-oriented, hands-on professional and self-starting leader who is motivated by continuous improvement.
Responsibilities
- Troubleshoot, design, develop and automate
- Create part models, assemblies and drawings using SolidWorks Software
- Develop innovative solutions to complex engineering challenges
- Hands-On design and development of engineering optimization
- Manage Product Launches
- Tooling Design and Manufacturing
- Manufacturing Process Improvement
- Provide Part Quotations for Customers
- Read and interpret Blueprints
- Read and understand customer Specifications
- Request Quotes from Vendors for material and outside processes
Qualifications
- Bachelor's degree in either Mechanical/Manufacturing Engineering or equivalent experience
- Ability to read and understand engineering drawings
- Design Skills
- CAD Software experience
- Efficient Problem Solver/Troubleshooter
- Team Communication Skills
- Estimating/Quoting Experience
- 3D Modeling and Drawing
Preferred Experience
- Lean Manufacturing
- Ability to demonstrate forward-thinking & creative problem-solving strategies for product and processes
- Experience using SolidWorks Software
- Hands-on manufacturing knowledge of precision metal fasteners
- Strong understanding of material behavior (carbon steel, stainless steel) when machining
- Proficient in using measuring equipment (calipers, micrometers, comparators)
- Statistical Process Control (SPC) familiarity
- Quality Documentation
- Die Design or interest in Die Design
About American Ring:
American Ring manufactures and supplies retaining rings, snap rings, and Belleville disc springs. We are a family company committed to quality and service, providing our customers with true solutions. American Ring is big enough to matter and small enough to care. We pride ourselves on delivering service unmatched in the industry, taking our business personally, and always trying to ask the right questions.
American Ring is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Not Specified
K
Key Account Manager
Salary not disclosed
【Job Description】
Responsible for key account development and maintenance , establishing and nurturing strong customer relationships in the Automotive Industry.
Develop and execute key account sales strategies to achieve sales targets.
Gain an in-depth understanding of customer needs, providing personalized product solutions and after-sales support.
Collect market intelligence, analyze competitor activities, and provide recommendations for the company's product and market strategies.
Participate in business negotiations, finalize sales contracts, and monitor contract execution.
【Requirements】
Language: English as working language, Japanese as a plus.
Bachelor's degree or above in Polymer Science, Materials, Chemical Engineering, Mechanical Engineering, or related fields.
Minimum 3 years of B2B sales experience, (Automotive Industry is preferred) with a proven track record of independently managing key accounts with decision-making authority/significant influence. Equipped with the experince of leading at least one project from inception (0-1) to successful implementation.
Proactive, passionate, with strong achievement motivation and desire for success, and high resilience.
Excellent customer relationship development and establishment skills.
Not Specified
V
Java Front end Engineer
🏢 V2Soft
Salary not disclosed
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Not Specified
N
Mechanical Technician
🏢 Nesco Resource
Salary not disclosed
Mechanical Technician We are seeking a skilled Mechanical Technician to assemble, install, and troubleshoot custom automation equipment.
This role is ideal for someone with strong mechanical/electrical aptitude and hands on experience in machine building or automation assembly.
Key Responsibilities Assemble and wire mechanical, electrical, pneumatic, and hydraulic components.
Read and interpret blueprints, schematics, and technical drawings.
Troubleshoot and debug automation systems.
Perform fitting, fabrication, and basic welding as needed.
Test and verify equipment operation before shipment.
Travel to customer sites for installs and service support.
Maintain a safe and organized work area.
Qualifications Required: 3+ years in machine building, automation assembly, or related field.
Strong understanding of mechanical/electrical systems.
Ability to read schematics and engineering drawings.
Hands on experience with tools and precision assembly.
Troubleshooting skills and willingness to work overtime.
Preferred: Experience with PLCs, robotics, or automation controls.
Basic manual machining skills.
What We're Looking For Strong problem-solving ability and attention to detail.
Team-oriented, dependable, and able to work independently.
Good communication and organizational skills.
Ability to lift and move equipment as required.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This role is ideal for someone with strong mechanical/electrical aptitude and hands on experience in machine building or automation assembly.
Key Responsibilities Assemble and wire mechanical, electrical, pneumatic, and hydraulic components.
Read and interpret blueprints, schematics, and technical drawings.
Troubleshoot and debug automation systems.
Perform fitting, fabrication, and basic welding as needed.
Test and verify equipment operation before shipment.
Travel to customer sites for installs and service support.
Maintain a safe and organized work area.
Qualifications Required: 3+ years in machine building, automation assembly, or related field.
Strong understanding of mechanical/electrical systems.
Ability to read schematics and engineering drawings.
Hands on experience with tools and precision assembly.
Troubleshooting skills and willingness to work overtime.
Preferred: Experience with PLCs, robotics, or automation controls.
Basic manual machining skills.
What We're Looking For Strong problem-solving ability and attention to detail.
Team-oriented, dependable, and able to work independently.
Good communication and organizational skills.
Ability to lift and move equipment as required.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
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Quality Inspector
🏢 Nesco Resource
Salary not disclosed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job Summary: The Quality Inspector will check the quality of all products as well as production procedures.
The role will be an advocate for quality in our business.
The Quality Inspector will ensure that products are made of flawless materials in compliance with customer specifications.
Essential Duties and Responsibilities: Inspect, test and measure materials or products and accurately record inspection and test data.
This includes measuring products using rulers, calipers, gauges, coordinate measuring machines (CMM), thread gauges, gauge pins, optical comparator, surface testers, height gauges or micrometers to monitor operations to ensure they meet quality standards.
Accept or reject finished products including tagging or identifying all products and material that fail to meet specifications.
Read, interpret, and follow basic blueprints, diagrams, engineering drawings and other written instruction.
This includes understanding and applying Geometric Dimensioning and Tolerance (GD & T) symbology.
Recommend adjustments to the assembly or production process to improve quality.
Calibrate or verify test instruments.
Adhere to all safety procedures and promote continuous improvement.
Education and Experience (required): High School diploma or equivalent.
1 year of inspection experience with common hand gages or equivalent.
Education and Experience (preferred): 1 year of experience programing and operating a Direct Computer Controlled (DCC) CMM.
Skills, Knowledge and Abilities (required): Knowledge of computers and electronics.
Ability to calibrate or verify test instruments and keep detailed records.
Excellent communication skills with the ability to interact across multiple departments.
Proficient computer skills including MS Office.
Ability to analyze and problem solve with attention to detail.
Skills, Knowledge and Abilities (preferred) Working knowledge and comprehension of quality standards.
American Society for Quality (ASQ) certified.
Ability to work overtime as needed including weekends.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job Summary: The Quality Inspector will check the quality of all products as well as production procedures.
The role will be an advocate for quality in our business.
The Quality Inspector will ensure that products are made of flawless materials in compliance with customer specifications.
Essential Duties and Responsibilities: Inspect, test and measure materials or products and accurately record inspection and test data.
This includes measuring products using rulers, calipers, gauges, coordinate measuring machines (CMM), thread gauges, gauge pins, optical comparator, surface testers, height gauges or micrometers to monitor operations to ensure they meet quality standards.
Accept or reject finished products including tagging or identifying all products and material that fail to meet specifications.
Read, interpret, and follow basic blueprints, diagrams, engineering drawings and other written instruction.
This includes understanding and applying Geometric Dimensioning and Tolerance (GD & T) symbology.
Recommend adjustments to the assembly or production process to improve quality.
Calibrate or verify test instruments.
Adhere to all safety procedures and promote continuous improvement.
Education and Experience (required): High School diploma or equivalent.
1 year of inspection experience with common hand gages or equivalent.
Education and Experience (preferred): 1 year of experience programing and operating a Direct Computer Controlled (DCC) CMM.
Skills, Knowledge and Abilities (required): Knowledge of computers and electronics.
Ability to calibrate or verify test instruments and keep detailed records.
Excellent communication skills with the ability to interact across multiple departments.
Proficient computer skills including MS Office.
Ability to analyze and problem solve with attention to detail.
Skills, Knowledge and Abilities (preferred) Working knowledge and comprehension of quality standards.
American Society for Quality (ASQ) certified.
Ability to work overtime as needed including weekends.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
A
Automotive Plant Facilities Engineer - Plymouth
Salary not disclosed
We’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.
To help us drive excellence, you’ll get to be:
· Assume project management responsibilities for any assigned project and ensure timelines are met.
· Manage all facility preventative maintenance service schedules, exterior and grounds maintenance, and coordinate any facility repair activities.
· Generate and provide bid specifications for potential vendors for projects related to the facility.
· Primary contact with all utility companies and facility service companies
- · Coordinate & oversee equipment moves and rigging
- · May manage the EAM preventative maintenance system
This full-time, salary role is a part of our Maintenance team and reports to the Maintenance Manager.
SUCCESS FACTORS:
- Bachelor’s Degree in Engineering or equivalent experience
- Minimum six (6) years or more of hands-on manufacturing experience
- Proficient in AutoCAD
- · Working knowledge of air compressors and facility air balancing.
- · Working knowledge of fire suppression systems.
- · Working knowledge of facility plumbing systems and storm drain requirements.
Not Specified
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