Engineering Journal Jobs in Norco, CA

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.

Company Description:

Diamond Wipes is a leading provider of contract manufacturing solutions for diverse brands in the wet wipes and liquid fill industry. We are transparent, efficient and innovate with many of the world's top 50 beauty and personal care brands. We specialize in the manufacturing of personal care wipes as well as household, auto, pet and skincare wipes. and also sample size packets, bottles and jars of liquids, creams and lotions. Diamond Wipes offers various packaging types and customizable solutions. With over 60 R&D and quality professionals on-site, we develop and customize unique formulas including makeup remover, face cleanser, and more. We have factories in 3 states and are FDA licensed, EPA registered, and hold several certifications including FSC. We also have several brands that are sold into special channels via Ecommerce, Hospitality and Foodservice.

Position Summary:

Must live in the Chino CA/Los Angeles Metropolitan Area. On Site position.

Compensation Range $110k-$135k per year depending on experience.

The Quality Manager is responsible for leading and maintaining a robust Quality Management System (QMS) and overseeing daily Quality Assurance operations for cosmetic and OTC drug manufacturing. This role ensures full compliance with FDA regulations, including 21 CFR Parts 210 and 211, ISO 22716 (Cosmetic GMP), cGMP requirements, and applicable industry standards. The Quality Manager serves as a key quality leader, driving regulatory compliance, audit readiness, product safety, and continuous improvement across raw materials, in-process, bulk, and finished goods. This position plays a critical role in supporting product launches, customer requirements, and regulatory inspections while developing and leading quality personnel.

This position acts as a delegate of the Director of Quality, providing leadership during regulatory inspections, customer audits, and cross-functional decision-making. The Quality Manager drives inspection readiness, product quality, data integrity, and compliance culture across the organization and is expected to demonstrate the leadership, technical depth, and business judgment required for progression into a Director-level role.

Key Duties and Responsibilities:

Strategic Quality Leadership:

·       Execute and support the long-term quality strategy aligned with business objectives for cosmetic and OTC drug manufacturing.

·       Serve as a quality authority with decision-making responsibility for product disposition, risk acceptance, and compliance escalation.

·       Act as a designee for the Director of Quality during audits, inspections, and internal governance meetings.

·       Lead Quality Management Reviews, presenting trends, risks, compliance gaps, and improvement initiatives to senior leadership.

·       Champion a strong quality culture focused on patient and consumer safety, data integrity, and regulatory compliance.

Regulatory & Audit Ownership:

·       Ensure full compliance with FDA 21 CFR Parts 210 & 211, ISO 22716, cGMP, and applicable regulatory and customer standards.

·       Lead preparation and execution of FDA inspections, customer audits, certification audits, and regulatory assessments.

·       Serve as a primary or co-primary audit host, managing responses, commitments, and regulatory correspondence as needed.

·       Oversee internal audit programs and ensure timely, effective closure of audit findings and CAPAs.

·       Support regulatory submissions, product changes, and quality impact assessments in collaboration with Regulatory Affairs and R&D.

·       Serve as secondary contact for GFCO certification, ensuring ongoing compliance and audit readiness.

Quality Systems & Compliance Excellence:

·       Own and continuously improve core quality systems, including:

o  Deviations, OOS/OOT, and investigations

o  CAPA and change management

o  Document control and SOP governance

o  Complaint handling and trending

o  Supplier quality oversight

·       Ensure quality systems meet FDA and ISO expectations for traceability, data integrity, and risk management.

·       Establish and monitor quality KPIs and metrics to proactively identify compliance risks and improvement opportunities.

Quality Assurance & Laboratory Oversight:

·       Provide strategic and operational oversight of the Quality Assurance Laboratory supporting cosmetic and OTC products.

·       Ensure compliant testing, review, and release of raw materials, in-process materials, bulk products, and finished goods.

·       Review and approve laboratory data, test results, investigations, deviations, and final product disposition decisions.

·       Ensure laboratory operations align with GMPs, validated methods, and regulatory expectations.

·       Partner with Operations, R&D/Product Development, Supply Chain, and Engineering to support:

o  New product introductions (NPI)

o  Process validations and changes

o  Formulation and raw material changes

o  Stability and shelf-life programs

People Leadership & Talent Development:

·       Lead, mentor, and develop Quality and Laboratory personnel with a focus on succession planning and performance excellence.

·       Build technical and leadership capability within the quality organization through structured training and coaching.

·       Evaluate performance, manage accountability, and support corrective actions when required.

·       Promote cross-functional collaboration and quality ownership at all levels of the organization.

Continuous Improvement & Risk Management:

·       Drive continuous improvement initiatives to strengthen compliance, efficiency, and inspection readiness.

·       Lead risk-based decision-making using quality data, trend analysis, and regulatory expectations.

·       Identify systemic issues and implement sustainable solutions to prevent recurrence.

·       Support cost-effective quality solutions without compromising compliance or product safety.

Skills and Abilities:

• Proven leadership in regulated cosmetic and/or OTC drug manufacturing environments.
• Advanced understanding of FDA regulations, ISO 22716, cGMPs, and laboratory operations.
• Strong inspection and audit leadership skills with the ability to interact confidently with regulators and customers.
• Strategic thinker with strong business acumen and risk-based decision-making skills.
• Exceptional problem-solving, root cause analysis, and CAPA management abilities.
• Excellent written and verbal communication skills, including executive-level reporting.

Education and Experience:

• Bachelor’s degree in Science or a related technical discipline.
• Minimum of 5–8 years of progressive experience in Quality Assurance, Quality Control, or Quality Systems within cosmetic and/or OTC drug manufacturing.
• Minimum of 3+ years in a supervisory or management role with demonstrated leadership growth.
• Direct experience supporting or leading FDA inspections and regulatory audits.

Strong working knowledge of quality systems, laboratory operations, and electronic quality management systems (eQMS).

Working Conditions/Job Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some of the work will require exposure to loud noises or fumes in the plant facility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

*** YOU MUST LIVE IN THE INLAND EMPIRE MARKET TO BE CONSIDERED ***

Software Account Executive

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Software Account Executive conducts greater than 50% of their work outside their home office.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.

We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• 4+ years of related sales experience (7+ years is preferred)
• 3+ years of experience in an (outbound) full sales cycle role is required
• The role centers on developing and executing strategies that accelerate customer acquisition.
• Sell digital advertising solutions with a working knowledge of SEO, SEM, and related ad products, effectively educating clients on benefits, aligning offerings to their marketing goals, and driving new business growth through consultative sales.
• Experience in a SaaS role or company is preferred, but not required
• The ideal candidate will have experience in Enterprise-level sales (not a requirement)
• Strong industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

The estimated on-target earnings (OTE) for this role, which includes base salary and incentives, is $148,000 - 152,000 per year, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.

We are seeking individuals to review and provide feedback on everyday money-management tips. This role focuses on common financial challenges such as managing expenses, reducing spending, and making smarter financial choices.

You will review examples of budgeting methods and evaluate practical ideas people use to stretch their income. The goal is to understand which approaches work best for real households.

The work is flexible and fully online. Applicants should have an interest in budgeting, saving money, or improving financial habits.

No formal finance background is required.