Engineering Journal Jobs in None, CA

We’re booming with temporary and temp-to-hire opportunities in recruiting, HR, and talent acquisition at the coordinator level! If you have experience in recruiting, HR, or TA, we’d love to see your resume.

Role: Recruiting Coordinator / Junior Recruiter / HR Coordinator (Contract)

Pay: $28.00 per hour

Industries: Creative, Consumer, Technical

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Location: Los Angeles (Santa Monica or Pasadena) – onsite

Duration: Temporary + Temp-to-Hire

Please Note: Candidates must be currently unemployed full-time, as these roles require an immediate start once interviews and offers are completed.

About the Opportunity

We support high performing, fast moving organizations across creative, consumer, technical, and scientific industries. These teams value strong candidate experience, clear communication, and operational excellence. They rely on recruiting partners who can move quickly, stay organized, and build trust with candidates from a wide range of backgrounds. We are seeking a proactive and detail oriented recruiting professional to support a high volume, high priority hiring function on a contract basis. This is a highly execution focused role working closely with a lead recruiter to keep searches moving efficiently from sourcing through scheduling and candidate communication.

What You Will Do

• Source candidates via LinkedIn and other platforms across creative, corporate, and technical roles

• Conduct outreach and email screenings to assess interest and alignment

• Coordinate interviews across multiple stakeholders and time zones

• Maintain thoughtful and consistent communication throughout the hiring process

• Close the loop with candidates professionally, including delivering rejection communications with empathy

• Manage high inbound applicant volume, including senior and highly credentialed candidates

What We Are Looking For

• 1 to 3 years of recruiting or recruiting coordination experience, agency or in house

• Strong understanding of candidate experience best practices

• Experience sourcing and engaging candidates on LinkedIn

• Excellent written communication skills and follow through

Nice to Have

• Experience recruiting for creative, marketing, agency, engineering, or scientific roles

• Exposure to technical or highly specialized candidate populations

• Familiarity with ATS platforms, BambooHR is a plus

• Prior contract or temporary recruiting experience

• Ability to review creative portfolios or role relevant work samples

We will consider qualified candidates with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring. California applicants may view our Privacy Notice on our website.

Career Group is a premier recruiting agency and a nationally recognized leader in corporate and administrative staffing. We connect candidates with opportunities at top companies across the country. When you partner with a Career Group recruiter, you gain a strategic career advisor for the long term.

Submit your resume to get started.

Candidates are encouraged to prepare updated references and ensure their LinkedIn profiles are current to stand out in today’s competitive market.

Job Responsibilities:

• Create model content and leverage that content for contract documents, markups and sketches.
• Create model content from existing contract drawings, iterative markups, and conceptual sketches.
• Create drawings from coordinated models for Contract Documentation for Submission to AHJ’s, Fabrication, and install.
• Create material lists and schedules from project model for purchasing and fabrication.
• Create Total Station layout files from model and/or directly from contract drawings and markups.
• Participate in BIM coordination meetings as needed.
• Resolve clashes while maintaining constructability of the work and minimizing impacts to project budget.
• Review and correct own 2D and 3D work for accuracy and completeness prior to submitting for review or installation.
• Identify and communicate issues that need clarification to the VD modeler II/design managers/VDC managers/self-perform managers
• Collaborate with Design, VDC, manufacturing, and field operations teams to continually improve.

Job Requirements, Qualifications, Characteristics:

• Education in Architecture, Engineering, Construction, Drafting, or a related discipline or equivalent field experience or related work experience.
• 2+ years of experience in a BIM (Building Information Modeling) environment (training experience may be considered).
• Proficiency with current versions of Autodesk Revit, AutoCAD, and Be.Smart (Revit Plug-in).
• Experience in Metal Stud Framing detailing and modeling preferred.
• Ability to independently troubleshoot minor software issues.
• Strong attention to detail and organizational skills.
• Effective communication skills with team members and key project stakeholders.
• Ability to read and interpret plans, specifications, submittals, and codes required to perform work effectively.

Our San Francisco team spends most of its time working on large, complicated projects where no two days look the same. The scale of the work means everyone on the project team matters, including the Assistant Project Manager.

In our group this role is not treated like a back-office position. You are in the middle of the action, working directly with Project Managers, Superintendents, design teams, and trade partners. People who do well here tend to be curious about the work, ask questions, and take pride in learning how large projects actually come together.

Responsibilities

• Assist with project cost tracking and financial reporting

• Maintain RFIs, submittals, and construction documentation

• Support subcontractor procurement and scope coordination

• Coordinate communication with architects, engineers, and consultants

• Maintain organized project records and reporting logs

• Assist with project closeout and turnover documentation

Professional Background

•3+ years with a reputable commercial General Contractor

• Experience supporting active commercial construction projects

• Familiarity with construction documentation processes

• Strong organizational and communication skills

• Degree in Construction Management, Engineering, or related discipline preferred

A number of our Project Managers started their careers in this role. The expectation is not perfection on day one, but a genuine interest in the work and the discipline to keep improving as the projects progress.

If this sounds like something worth discussing, apply here on LinkedIn, contact one of our associates, or visit our website and complete the short form. We will schedule a conversation so you can learn more and decide whether it feels like the right next step.

We welcome interest from professionals across the San Francisco area including Oakland, Daly City, South San Francisco, San Mateo, and Berkeley. Relocation assistance is available for the right candidate.

Macro-Z-Technology (MZT) is a leading construction company known for building exceptional projects through an unwavering commitment to its people. With a strong reputation in the Federal and Municipal construction markets, MZT has built everything from roadways and dams to multi-story building construction and complete facility renovations. With an in-house design department, we specialize in design-build projects.

As a Senior Project Manager at MZT, you’ll play a pivotal role in overseeing the successful completion of our largest construction projects. You will be responsible for managing the entire project lifecycle, which includes ensuring adherence to timelines, budget, and quality standards. You’ll interface regularly with the Client, Client stakeholders, and other construction professionals to resolve project challenges. Your strong leadership, organizational skills, and construction expertise will be vital in driving the successful completion of projects that are safe, on-time, within budget, and leave the Client satisfied.

We are looking for Senior Project Managers with experience working on Federal and Civil construction projects (roads/bridges, wastewater/sewer systems, railways, tunnels, dams, airports, etc.). While we appreciate candidates from other construction backgrounds only those with Civil construction experience will be considered.

Company Culture

• MZT covers 100% of the premium for medical, vision, and dental insurance for you and your family because we want you to be well. You won’t find this benefit anywhere else.
• MZT supports professional development. Whatever your growth goals are, we’re here to provide support. We offer an incentive for you to get your PMP or CCM certification within your first six months of joining our team.
• MZT trusts your skills and expertise. We encourage our Construction Project Managers to exercise their judgment, explore innovative approaches, and seize opportunities for growth, while guided by our core values to delivering projects that align with our commitment to excellence.
• Teamwork is at the heart of everything we do. As part of our team, you will be an integral part of a collaborative and supportive environment. We value the power of collective knowledge and believe that together we can achieve remarkable results.
• You’ll work directly with the company owner – your voice will be heard.
• Room for growth? You bet! Over 20% of MZT’s key leaders started in the field.

Key Responsibilities

• Project planning and execution, budgeting and cost control, team leadership and collaboration, and quality assurance and safety compliance on assigned projects.
• Develop project, schedule and monitor project milestones and effectively schedule appropriate employees and contractors (with strong support from the Superintendent) for best quality work in timely fashion.
• Ensure compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Contribute to pre-construction phase including scheduling, constructability review, estimating, bidding, and interfacing with our in-house design department.
• Prepare necessary documentation, such as RFIs, submittals, subcontracts, change orders, etc.
• Serve as primary point of contact for the Superintendent, consultants, contractors, and others as appropriate to each project.
• Effectively motivate and manage in-field managers and subs for timely project completion.
• Lead the buyout process for your assigned project(s). Negotiate with subcontractors.
• Communicate project milestones to stakeholders at regularly scheduled meetings and as needed throughout the project lifecycle.
• Attend all design and construction meetings, such as Post-Award Kickoff (PAK).
• Support the Superintendent in resolving in-field challenges with construction or personnel issues.
• Coordinate building structure as well as related aspects (e.g., mechanical, plumbing, electrical) with subcontractors and related personnel.
• Prepare and present a Monthly Project Review report.
• Certify and sign statement on each invoice that all work to be paid under the invoice has been completed in accordance with contract requirements.
• Perform other duties as assigned.

Qualifications & Experience

• Bachelor’s degree in construction management, civil engineering, building construction, or related field is preferred.
• Minimum 8 years’ experience in construction management overseeing multiple, concurrent projects as a Project Engineer, PM, or equivalent role.
• MUST HAVE proven background in Federal and/or Military construction projects
• Knowledge of the FARS is preferred.
• Knowledge of Federal procedures is preferred.
• EM 385 USACE Certification preferred.
• PMP or CCM certification is preferred
• Experience in both civil/ horizontal and building/ vertical construction
• Demonstrated experience in mid-level construction management on commercial, public works, or government construction projects.
• Communication skills will be subject to assessment in both verbal and written form—business correspondence as well as ad-hoc in-field communication will both be strong demands in this position

Technical Skills

• Proficient in Microsoft Office: Excel, Word, Outlook, Teams, etc.
• Proficient in Primavera P6 (prefer to see certification as well)
• Other construction management platform experience desired (e.g., Procore, RMS, Oracle, eCMS, etc.)

What We Offer

• Salary: $140,000 - $170,000 per year DOE
• Sign On Bonus - $10,000
• Health, dental, and vision insurance premiums 100% paid for you and your dependents
• Life Insurance (100% premium paid by the company for the employee only)
• 401(k) with 100% match up to 4% of salary
• Paid time off
• Opportunity for bonuses based on performance

Schedule

• Full time
• Hours vary, weekend work may be required
• In office or on-site where the project is located
• Must be willing to travel

EEO

We’re dedicated to creating a respectful workplace that values diversity and offers equal employment opportunities for all qualified candidates. We celebrate our diverse team and ensure that every applicant is considered based solely on qualifications, without discrimination. We abide by the requirements of 41 CFR 60-741.5. This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employee and advance in employment qualified individuals with disabilities.

VEVRAA/This contractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employee and advance in employment qualified protected veterans.

The ideal candidate will have 3-5 years in a purchasing role, buying out all phases of vertical construction.

Responsibilities

• Value engineering construction plans, review details/assemblies
• Create preliminary/final budgets
• Develop/review scopes of work
• Solicit bids from vendors/subcontractors
• Award contracts
• Monitor budgets

Qualifications

• Strong negotiation skills
• 3 - 5 years' of purchasing experience
• Strong written and verbal communication skills
• Read plans
• Understanding of construction process and plan details
• Work as part of a team

Mission

The Project Executive owns the market and bid strategy of the market vertical to achieve long-term organizational growth and success, aligning with the organization’s goals and objectives; owns the financial and operational outcomes of the market vertical; develops a highly engaged and high-performing team; expands the organization’s project portfolio by engaging in effective business development and ensuring client retention.

Key Responsibilities

Develop and Execute Business Plan and Achieve Market Vertical Financial and Growth Outcomes:

• Aligning with organizational goals and objectives, create and execute the plan to grow the market vertical profitably

Vertical Planning and Execution:

• Develop comprehensive vertical plans that outline objectives, milestones, and deliverables specific to the requirements of the market vertical and aligned with corporate project management processes and systems.

Team Leadership and Development:

• Lead, mentor, and manage integrated teams, fostering a collaborative and high-performance culture. This includes setting the criteria for selecting team members, both internal and external and maintaining a network of resources from which to draw.
• Identify and address training and development needs within the team.

Stakeholder Management:

• Serve as the primary point of contact for market stakeholders: Executive Leadership Team as well as clients, vendors, and internal teams.
• Establish and maintain strong relationships with stakeholders, ensuring clear communication and alignment on project goals.
• Facilitate stakeholder meetings and presentations, providing updates on the financial, marketing, talent and growth of the market vertical and addressing concerns.

Risk and Issue Management:

• Identify potential market risks and issues, developing mitigation and contingency plans to address them.
• Monitor and manage market risks, escalating critical issues to executive management as needed.
• Ensure compliance with company policies, industry regulations, and quality standards.

Financial Oversight:

• Develop and/or oversee creation of and management of the business plan, ensuring efficient allocation of resources and cost control.
• Provide financial forecasts, actuals, and variances, providing regular financial reports to executive management.

Performance Monitoring and Reporting:

• Establish key performance indicators (KPIs) to measure success within the vertical and team performance.
• Prepare and deliver comprehensive reports, including status updates, risk assessments, and performance metrics.

Process Improvement:

• Continuously evaluate processes and tools, implementing improvements to enhance efficiency and effectiveness.
• Promote best practices and standardization.

Additional Job Duties:

• Champion and ensure adherence to A-C Electric Company’s standards of quality, safety, and best practices from project turnover to project close-out for project teams.
• Ensures the successful management of the financial aspects of contracts (progress billing, rental equipment, income/expenses) to protect the company’s interest and simultaneously maintain good relationship with the client
• Works with the team to effectively anticipate project challenges, identify risks and mitigate accordingly thereby clearing roadblocks for project management team.
• Manage, mentor, and develop a group of direct and indirect team members.
• Evaluate the report on the effectiveness of the monthly project review process with particular emphasis on financial forecasting, requiring project budget is effectively managed and driving profitability through ensuring effective project execution. Based on trend analysis, recommend and implement changes collaborating with management to ensure alignment across the organization.
• Proactively and systematically communicate challenges, risks, and successes.
• Review and identify contracts for “gotcha” subtilties and share with project team.
• Evaluate the effectiveness of resource forecasting and allocation, working closely with Superintendent and Procurement, anticipating future needs of the market vertical to ensure that operational capacity is a step ahead of sales efforts.
• Identify improvements, gaps and successes and share with project teams for execution.
• Incorporate LEAN construction concepts to deliver outstanding project results (Pull Planning, Daily Huddles, SIPs, 5s, Waste Elimination, PDCA)
• Evaluate innovative approaches to delivering projects from a procurement and production perspective, differentiating A-C from its competitors.
• Identifying teachable opportunities to utilize prefabrication and other production / safety / quality enhancement practices with your teams for your projects.
• Evaluate the effectiveness of construction processes, working with direct reports to measure, analyze and improve processes.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

Requirements

• Bachelor’s degree in Construction Management, Electrical, Mechanical or Civil Engineering, or other related discipline preferred. (Can be a combination of education, training, and other relevant work experience.)
• Minimum 5 years’ experience in the market vertical with demonstrated success within the business climate.
• Demonstrated ability to develop relationships and sustain a growing portfolio of work within a specified market
• Demonstrated ability to manage a profitable portfolio and successfully lead large-scale projects.
• Knowledge of construction industry; contracts, project scheduling, bids, take-offs, change orders, equipment, and means and methods required.

Pay Range: $165,000 – 215,000. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

*A-C Electric Company is an Equal Opportunity Employer; women, veterans, and minorities are encouraged to apply.

Your new company

Hays is partnering with a leading Southern California commercial real estate firm to recruit a Senior Property Manager for their expanding Office Property Management division. The organization manages over 15 million square feet across the region and is recognized for its client‑focused service model, institutional‑level reporting standards, and strong operational excellence. This role offers the opportunity to oversee a medical office building and contribute to a well‑established, growth‑oriented management team.

Your new role

• Oversee day‑to‑day operations of a Class A/B office portfolio in San Diego
• Maintain premier physical building conditions and uphold Meissner’s service excellence standards
• Supervise on‑site administrative or engineering personnel (depending on property assignment)
• Manage annual operating budgets, financial reporting, and forecasting
• Oversee vendor management, RFPs, and contract compliance
• Coordinate maintenance, repairs, and capital improvement initiatives
• Support leasing activities and collaborate with ownership, brokers, and internal teams
• Ensure strong tenant relationships, prompt service delivery, and effective communication
• Implement property‑specific operational strategies aligned with Meissner’s best practices

What you'll need to succeed

• Minimum 2+ years of Commercial Property Management experience (Office preferred)
• Strong knowledge of financial reporting, budgeting, and CAM reconciliations
• Experience working with institutional owners is highly preferred
• Familiarity with property management software such as Yardi and MRI
• Strong understanding of vendor oversight, tenant relations, and operational compliance
• CPM or RPA designation preferred but not required
• Excellent communication, time‑management, and leadership skills

What you'll get in return

• Competitive compensation and full benefits
• A supportive, collaborative company culture grounded in integrity, excellence, personal growth, and teamwork
• Exposure to institutional‑level reporting and best‑in‑class operational systems
• Opportunities for career development across property management, accounting, asset management, and project management
• The chance to influence the performance and stability of flagship San Diego office properties

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

ABOUT THE JOB

At EnerRenew, we are accelerating the future of clean energy with innovative solutions that seamlessly integrate power generation and mobility. Our technologies span WINDTRACKER, our patterned vertical axis wind turbine system, our AI-driven Energy Management System, and X-Caddie, an autonomous energy storage and mobile charging unit designed for flexible, on-demand EV support. Together, these solutions form a unified clean-energy ecosystem that delivers power efficiently from where it is generated to where it is needed. With teams across the U.S. and China, we combine strong engineering expertise with rapid product development to deliver intelligent, efficient, and impactful energy solutions.

We are seeking a highly organized and proactive Executive Assistant to provide high-level administrative support to our CEO and director team. The ideal candidate is a self-starter with exceptional time management skills, capable of managing diverse office operations and human resources tasks with minimal guidance. This role requires a professional who can maintain confidentiality and act as a primary liaison for internal and external partners.

WHAT YOU WILL DO

• Executive Support: Act as the primary point of contact among executives, employees, clients, and external partners. Assist the CEO with assigned tasks and strategic priorities.
• Office Management: Oversee daily office operations and procedures for both the Mountain View and Saratoga offices. Manage vendors and ensure all office and kitchen supplies are adequately stocked.
• Finance & Accounting Coordination: Manage bookkeeping and office budgets. Process employee reimbursements and manage company financial records in QuickBooks. Coordinate with accountants by organizing and preparing all necessary tax return documents.
• Human Resources: Manage the full employee lifecycle, including recruiting new hires, conducting onboarding, and managing employee retention. Administer employee benefits enrollment and process payroll regularly. Handle HR compliance, process employee terminations, and resolve employee disputes if they arise.
• Project Support: Assist with various projects as needed to support company objectives.
• China Team Support: Act as the primary liaison between the China team and the CEO to coordinate seamless cross-border collaboration. Review and verify travel reimbursements and payroll for the China team for CEO approval.

WHAT WE EXPECT FROM YOU

• Proven work experience as an Executive Assistant, Personal Assistant, or similar role.
• Bilingual in Chinese and English is required for effective team coordination.
• Proficient in QuickBooks and MS Office knowledge.
• Outstanding organizational and time management skills, with the ability to work independently.
• Excellent verbal and written communication skills.

WHAT WE OFFER

• This is a non-exempt position. The salary range for this position is $60,000/year to $80,000/year.
• Our benefits include Health/Dental/Vision Insurance, Paid Time Off (PTO), and paid Public Holidays.

WHY TENANT

At Tenant, Inc., we’re modernizing the self-storage industry through intuitive technology and customer-first solutions. You’ll work alongside thoughtful, driven teammates who value ownership, collaboration, and growth. This role offers hands-on exposure to customer success in a fast-growing SaaS environment and the opportunity to build a strong foundation for a long-term career in Customer Success.

JOB SUMMARY

The Customer Success Manager plays a key role in supporting customer adoption, satisfaction, and retention. This position partners closely with senior Customer Success, Sales, Product, and Support teams to ensure customers receive timely guidance, proactive support, and consistent value from the Tenant platform.

This role is ideal for someone who is customer-centric, organized, eager to learn, and excited to grow within a SaaS customer success organization. You will support a mix of small to mid-market and select high-touch customers while developing the skills needed to manage more complex accounts over time.

KEY RESPONSIBILITIES

Customer Ownership & Retention Support

• Manage revenue retention, engagement plans and flag at-risk in assigned customer base.
• Support a portfolio of customers by serving as a day-to-day success contact.
• Monitor customer engagement, usage, and health indicators to identify potential risks or opportunities.
• Participate in customer check-ins, QBR preparation, and follow-ups under the guidance of senior team members.
• Support renewal and expansion efforts by reinforcing product value and customer outcomes.

Customer Success Execution

• Assist with onboarding activities to help customers successfully launch and adopt the Tenant platform.
• Guide customers through product features, workflows, and best practices.
• Help maintain and update customer success playbooks, templates, and enablement materials.
• Develop deep familiarity with Tenant’s products and act as a trusted product resource for customers.

Cross-Functional Collaboration

• Partner with Sales, Support, Product, and Engineering teams to address customer needs and feedback.
• Escalate customer issues appropriately and help track resolutions.
• Assist with customer communications related to product updates or service notifications when needed.
• Maintain accurate customer records, tasks, and workflows in and other tools.

Operational Excellence & Learning

• Track customer health, adoption metrics, and engagement trends.
• Learn how to interpret customer data and translate insights into action.
• Support continuous improvement of Customer Success processes and documentation.
• Assist with support overflow or customer inquiries during peak periods.

TEAM & CULTURE

• Build strong working relationships across a collaborative, mostly remote team.
• Demonstrate a customer-first mindset, accountability, and eagerness to learn.
• Participate in team meetings, training sessions, and professional development opportunities.
• Contribute positively to a culture of growth, feedback, and shared success.

QUALIFICATIONS & EXPERIENCE

• 1–3 years of experience in a customer-facing role (Customer Success, Support, Account Management, Sales, or similar), preferably in a SaaS environment.
• Strong interest in Customer Success, customer experience, and technology.
• Excellent communication skills—written, verbal, and interpersonal.
• Highly organized with the ability to manage multiple tasks and priorities.
• Comfortable working with data and learning how to use metrics to guide decisions.
• Experience with tools like Zendesk, , CRM systems, or similar platforms is a plus.
• Curious, proactive, and motivated to grow into a more senior Customer Success role over time.

Tenant, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. #CSMJobs, #StartupCareers, #Mondaydotcom, #Zendesk#NowHiring #CustomerSuccess #CustomerSuccessManager #SaaSJobs #CustomerExperience #CustomerRetention

#TechCareers #B2BSoftware #PropTech #SelfStorage #GrowthCareer #EarlyCareerJobs

#RemoteJobs #CustomerFirst

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in Sunnyvale (94086).

Pay up to $42/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $39.00/Hr. - USD $42.00/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.