Engineering Journal Jobs in Independence, OH
81 positions found — Page 3
American Medical Staffing is seeking a travel nurse RN Psychiatric for a travel nursing job in Cleveland, Ohio.
Job Description & Requirements
- Specialty: Psychiatric
- Discipline: RN
- Start Date: 03/30/2026
- Duration: 13 weeks
- 36 hours per week
- Shift: 12 hours, nights
- Employment Type: Travel
We’re living in the new normal. Lives and careers look different today. So why shouldn’t you have a role that delivers excitement, fewer restrictions, and brings you closer to loved ones? At American Medical Staffing (AMS), we believe in supporting the pioneers who embody the sense of adventure each new placement brings and we’re looking for a RN: Psych for our Hospital contract assignment.
Job Title: RN: Psych
Location: Cleveland, Ohio
Pay Range: Competitive, Negotiable, with Weekly Pay
Schedule: 12-Hour Nights, 19:00:00-07:00:00, 12.00-3
Contract Length: 13 Weeks
Requirements:
· 2 years of experience as a RN
· Qualified applicants MUST have at least 2 years of experience in the Psych
· Valid RN license
· Be willing to obtain Ohio licensure
Why Choose American Medical Staffing?
· Day-One Benefits: Medical, dental, and vision plans with no waiting period.
· Wellness PTO: Build 1 or 2 weeks of paid time off into your contract.
· Hotel Discounts: Save up to 60% on hotel bookings with access to 700,000+ discounted properties.
· Loyalty Program: Earn financial incentives automatically based on hours worked and assignment type.
· Referral Program: $500 for you and $500 for each referral after 450 hours—no limits.
· Working Advantage: Access exclusive discounts on retail, entertainment, and travel.
· Scrub Discount: 20% off all scrubs through our customized AMS store.
· Retirement Plans: 401(k) options to help you plan for the future.
· Compliance & Credentialing Support: Let us handle the logistics so you can focus on patient care.
Responsibilities
· Deliver specialized care to patients across a variety of acute and subacute units.
· Work closely with a multidisciplinary team of healthcare professionals to provide comprehensive and compassionate care.
· Monitor patient conditions, administer treatments and document outcomes.
· Advocate for the best possible patient experience while supporting recovery, safety, and continuity of care.
Apply now to take the next step in your journey.
American Medical Staffing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or any other non-merit factor.
American Medical Staffing Job ID #108676. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:Psych,19:00:00-07:00:00
About American Medical Staffing
American Medical Staffing is a staffing agency headquartered in Baltimore, MD. Our goal is to CREATE an extraordinary experience for our health care professionals. Our roots are nurse owned and operated so we know what clinicians want - lots of options, a smooth and informed placement process, competitive and accurate pay, great customer service and responsiveness to requests, and advocacy when there is an issue. When AMS was founded in 2001, we started our company with a mission to be a better agency than our competitors. We have always put a heavy emphasis into what is best for our employees, not necessarily just our clients or our company. You are not an expense as you may be to a hospital; you are an asset. We take employee advocacy seriously; you are not just a number to us. The end result is that you don`t work for us; we work for you. Since starting in Baltimore, MD, we continue to grow throughout the country. Check out our industry leading reviews on Google and Indeed to see how much our clinicians enjoy working with us!
· Benefits:
AMS offers an array of benefits for any employee working 30 hours or more! Those eligible employees who choose to participate will pay the premiums with deductions from their pre-tax earnings.
We offer a complete benefits package including Health Insurance, 401K with up to 2% match, Life, Vision, and Dental.
From health and wellness support, financial or legal needs, or help with life's everyday challenges, our Employee Assistance Program provides you with resources, services and discounts to help you manage your unique concerns and save time, energy and money.
We also offer additional Employee Perks that you can enjoy as an AMS employee:
- Scrubin – Uniform Discounts
- Working Advantage – unlimited access to thousands of exclusive discounts and special offers nationwide for theme parks, shows, tours, attractions, sports, concerts, hotels, rental cars, retail gift cards, movie tickets and much more
- Hotel Engine - Save up to 60% when booking hotel rooms, with access to more than 700,000 deeply discounted hotels worldwide.
- Discounted Pet Insurance
- Wellness Program, including fitness, nutrition and financial wellness
- Betterhelp - 1 month of free therapy, followed by a discounted rate for our Healthcare Professionals and their family members.
- Win Win Referral Bonus - $500 for you, and $500 for them!
Benefits
- 401k retirement plan
- Life insurance
- Medical benefits
- Dental benefits
- Vision benefits
Industrial Safety Manager
Cleveland, OH
Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.
Requirements:
Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.
Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.
Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.
General familiarity with transportation-related safety considerations and compliance practices is beneficial.
Knowledge of employee injury management processes and incident response procedures.
Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Senior Power BI Developer
12-month Contract to Hire
Remote or Hybrid in Cleveland, OH
**Unable to do C2C or Provide Sponsorship**
Brooksource is supporting a major integration initiative involving the onboarding of a recently acquired business onto an existing enterprise platform. As part of this effort, all net-new reporting will be built using Power BI, while existing reporting in Tableau, Business Objects, or OBIEE will be lightly supported to ensure consistent data flow. This developer will support the reporting workstream tied to the acquisition, operating within a structured waterfall methodology and leveraging Lean Spec documentation.
Position Summary
We are seeking a Senior Power BI Developer who can independently design, build, and deliver enterprise-level reporting solutions as Brooksource supports our client’s integration initiatives. This consultant will own Power BI development end-to-end and help guide best practices, as Power BI is a growing platform within the environment. The role involves close collaboration with business pods, technical leads, and integration teams to translate requirements into reliable reporting solutions.
Key Responsibilities
- Develop new Power BI dashboards, data models, and reports based on documented Lean Specs
- Convert business requirements into structured reporting deliverables within a waterfall framework
- Leverage existing data pipelines to expose required fields and build accurate, meaningful reporting
- Provide light support for existing reporting in Tableau, OBIEE, or Business Objects (data flow inspection, filter checks, troubleshooting)
- Participate in SIT and UAT cycles to validate reporting output and ensure successful rollout
- Provide best-practice guidance on Power BI architecture, data modeling, and visualization standards
- Collaborate with BAs, engineering leadership, and business stakeholders throughout development cycles
Required Skills & Experience
- 5+ years of hands-on Power BI experience, including:
- DAX
- Power Query
- Data modeling (star schemas, semantic modeling)
- Report/dashboard development
- Strong SQL and data environment understanding
- Experience working in structured SDLC environments (waterfall preferred)
- Ability to work independently and own reporting deliverables
- Strong communication and ability to interface with both technical and functional teams
Preferred Experience
- Tableau, Business Objects, or OBIEE exposure (for minor support, not full development)
- Experience supporting enterprise system integrations or acquisition-related reporting
- Familiarity with Oracle R12 or similar ERP data structures
BENEFITS OF WORKING WITH BROOKSOURCE:
- Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
- Dedication to keep an open line of communication and provide full transparency.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Retail Safety Manager
Cleveland, OH
Job Summary:
A growing regional retail organization is seeking a Retail Safety Manager to oversee and strengthen safety practices across multiple store locations and corporate functions. This role is responsible for building and maintaining a proactive safety culture by developing preventative programs, delivering training, and promoting accountability for workplace safety throughout the organization.
Requirements:
Several years of professional experience in workplace safety, risk management, or environmental health roles, preferably within fast-paced, multi-location operational environments.
Industry-recognized safety credentials or training (such as nationally recognized safety certifications or regulatory training programs) are highly valued.
Working knowledge of workplace safety regulations, hazard prevention practices, and general occupational health standards.
Familiarity with employee injury management processes and workplace incident reporting procedures.
Strong ability to collaborate with cross-functional teams and guide safety initiatives through effective communication and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!
Our work culture:
Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.
Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:
- Honesty
- Hard work
- Excellence in all we do
- A commitment to family
These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.
About Jergens, Inc.
Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”
To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.
Jergens offers employees:
- Competitive compensation
- Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
- Tuition reimbursement
- Fun staff events and activities
- 401k plan with profit sharing
- Paid vacation time starting at 13 days
- 11 paid holidays
Reports to: GM/VP of Jergens
Responsibilities:
• Has a thorough understanding of our company’s policies, procedures, products and services and capabilities to serve our customers. Serves as a resource and provides leadership to less experienced product managers on complex issues.
• Serves as a mentor by providing training and guidance to less experienced product managers.
• Ensure that the product and marketing efforts support the company’s overall strategy and goals.
• Works with sales, marketing and support to ensure revenue and customer satisfaction goals are met.
• Defines the product strategy and sales roadmap.
• Work with external third parties to assess partnerships and licensing opportunities.
• Be an expert with respect to competition.
• Develop the core positioning and messaging for the product.
• Perform product demos to customers.
• Set pricing to meet revenue and profitability goals.
• Deliver a monthly revenue forecast.
• Develop sales tools and demo tools for exhibitions.
• Propose an overall budget to ensure success.
• Develop product training programs for internal and external use.
• Train the sales force at quarterly sales meetings.
• Brief press and analysts and go on press tours.
• Act as a leader within the company.
• Develop advertising strategy to increase brand and product recognition.
• Participate in developing, setting-up and working trade shows.
• Function as a technical resource for inside and outside sales.
• Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement.
• Maintains timely and accurate records and reports, as required.
• Plays a lead role in developing new target accounts consistent with the overall division sales strategy.
• Hires, trains, directs, motivates, evaluates, and rewards the sales and marketing team to meet the company’s sales objectives. Takes corrective action as necessary to correct performance issues.
• Leads the effective implementation of new programs and products.
• Maintain an awareness of any sales or customer issues needing personal involvement to resolve as well as any changes in customer, product, & industry trends.
• Travel a minimum of once per quarter to find new and potential customers and to meet with, to plan, measure performance, & train international staff.
• Set sales strategy reviewing rep performance.
Responsibilities:
• High school education with at least some college education in a related field is required. A bachelor’s degree in a related field is preferred. Has demonstrated the willingness to pursue appropriate professional certifications and continuing education. Has the
necessary training to be proficient in the position.
• Has five or more years of experience with the company fully meeting the expectations of a product manager and/or has demonstrated a level of performance and leadership to qualify for the Group Sales Manager position.
• Demonstrated success in defining and launching excellent products.
• Has excellent communications and interpersonal skills to be able to interact effectively with customers and internal company resources.
• Has excellent computer skills and is proficient with all related company systems and programs.
• Has strong analytical, problem solving, and project management skills.
• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.
• High energy with a sense of urgency in responding to customer needs.
• High level of personal and professional integrity.
• Is committed to the company’s values.
• Attention to detail in maintaining required records and reports.
Dizario Search is partnered with a privately held manufacturing company in Cleveland that needs a Director of Finance to step in and make an impact. This is a hands-on leadership position with full oversight of Finance, Accounting, IT, Payroll, and Purchasing, along with a seat at the executive table driving key business decisions and strategic initiatives.
The ideal candidate is someone who can operate both strategically and in the weeds, and who is comfortable in a fast-moving, accountability-driven environment.
Key Responsibilities:
- Lead all financial functions including accounting, FP&A, payroll, and purchasing, ensuring accuracy, controls, and timely reporting
- Partner with the executive team to drive strategic planning, forecasting, and overall business performance
- Own budgeting, forecasting, and financial modeling to support short- and long-term growth initiatives
- Oversee cash flow, working capital, and banking relationships
- Drive operational efficiency and cost control initiatives across the business
- Partner closely with engineering and operations teams to evaluate, prioritize, and execute capital projects
Qualifications:
- Bachelor’s degree in Finance, Accounting, or a related field (MBA and/or CPA strongly preferred)
- 10+ years of progressive finance leadership experience, with experience in a manufacturing environment
- Proven experience in a senior finance role (VP, Director, or Controller ready to step up) within a privately held or closely held company
- Strong understanding of cost accounting, inventory, and manufacturing operations
- Demonstrated ability to operate both strategically and hands-on in a lean, fast-paced environment
- Experience partnering with executive leadership and influencing business decisions
What You Will Do:
- Oversee indirect tax (sales and use, excise, and personal property tax) for a segment of our business
- Lead audits, reverse audits, and settlement negotiations
- Support tax planning and research for business operations
- Administer incentive programs for capital investments
- Deliver internal training on tax impacts of purchases and sales
- Perform detailed tax research
- Develop indirect tax staff
Skills and Experience Needed:
- Bachelor’s degree in business (accounting, finance, etc.) from an accredited college or university
- Minimum 5 years of experience in U.S. indirect tax
- Minimum 1 year of supervisory experience preferred (people leadership, project leadership, team lead, etc)
- Ability to handle large return volume and meet all filing deadlines
- Excellent analytical and problem-solving skills
- Excellent organizational skills
- Effective oral and written communication skills
- Self-motivated individual who thrives in a flexible work environment
- Collaborative team player
What Will Put You Ahead:
- Advanced degree in accounting or taxation
- Experience in the manufacturing industry
- Track record of people development
- SAP experience
- Experience with sales tax engines such as Vertex
- Experience in tax incentives and/or government affairs
- Excise tax experience including Superfund tax
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Associate Cloud Engineer
Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)
Experience: Associate
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.
This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.
Applicants must reside in the United States. US Citizenship required.
Responsibilities
Infrastructure as Code (IaC)
- Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
- Works with low-complexity infrastructure code, including writing or enhancing existing definitions
- Seeks guidance from more senior engineers for non-routine work
- All changes are reviewed prior to implementation
Configuration
- Works with service management and configuration tools to support server configuration
- Has exposure to low-complexity configuration code and established configuration patterns
- Non-routine configuration changes require guidance and review from senior team members
Task Automation
- Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
- Supports low-complexity automation tasks
- All automation work is reviewed before implementation
Networking
- Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
- Implements networking changes that have been reviewed and approved
Monitoring & Alerting
- Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
- Supports monitoring configuration changes under guidance
Patch Management
- Participates in patch management activities and routine maintenance efforts
- Troubleshoots common patching issues and escalates complex cases as needed
PKI Knowledge
- Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
- Performs routine PKI tasks using documented procedures
- All PKI-related work is reviewed prior to implementation
Product Knowledge
- Has exposure toKeyfactor'shosted products and core functionality
- Deploys and configures products to a baseline level using documented instructions
- Performslow-complexitytroubleshooting with review before changes are applied
Minimum Qualifications, Education, and Skills
- High School Diploma orequivalent experience
- Up to 2 years of related work experience and general knowledge within their functional area
- Working knowledge of Microsoft Azure, including native services and tooling
- Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
- PowerShell scripting (medium complexity)
- Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
- Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
- Effectivewritten and verbal communication skills with a professional demeanor
- Organizational, time-management, and attention-to-detail skills
- Ability to collaborate effectively within a team environment
- Self-motivated with the ability to complete projectsin a timely manner
- Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Technical & Quality Manager
Cleveland, OH | Chemicals / Manufacturing
We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.
What You’ll Do
- Own and continuously improve the Quality Management System (QMS)
- Lead quality control processes, testing protocols, audits, and CAPA activities
- Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
- Monitor regulatory changes and assess impact to products, formulations, and labeling
- Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
- Ensure accurate product labeling and hazard communication
- Support new product development, formulation improvements, and scale‑up from lab to production
- Provide technical support to internal teams and customers
- Interface with regulatory agencies, auditors, consultants, and customers as needed
What You Bring
- Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
- 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
- Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
- Experience with SDS authoring, regulatory documentation, and audit support
- Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
- Excellent analytical, organizational, and problem‑solving skills
- Ability to communicate clearly with both technical and non‑technical audiences
Preferred Experience
- Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
- ISO‑based quality systems
- VOC and state‑level regulatory compliance (e.g., CARB)
- UL, CSA, or NSF exposure
Why This Role
This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.
Benefits Include
- 401(k) match
- Medical, dental, and vision insurance
- Short and long-term disability coverage
- Life and accidental insurance
- 10 paid holidays starting immediately
- Generous PTO plan based on years of service
- Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth