Design Project Manager

Product Delivery Manager – Experience Operations

(Supporting UX Research and Operational Transformation Projects)

6-12 month Contract to Hire

$55-65/hr

We are seeking a highly experienced and strategic Product Delivery Manager to join our Experience Operations team. In this role, you will be a key team member supporting the UX Research team and the broader Experience Design organization, ensuring the successful delivery of user-centered design, research, and operational transformation initiatives. This position is ideal for someone with a strong background in project management within creative or user experience environments, who thrives in cross-functional collaboration and excels at driving initiatives from concept to completion.

Responsibilities:

· Lead and manage the full project lifecycle for UX research, design, and operational transformation initiatives, from initial scoping and planning through execution, delivery, and retrospective.

· Partner closely with UX research, design, product, and engineering stakeholders to define project goals, deliverables, timelines, and resource needs.

· Develop and maintain detailed project plans, schedules, and budgets, ensuring alignment with Experience Operations strategic priorities and business objectives.

· Facilitate effective communication across teams and stakeholders, ensuring transparency, alignment, and timely updates on project status, risks, and milestones.

· Provide day-to-day leadership and direction to project teams, fostering accountability, momentum, and high-quality outcomes.

· Implement and oversee change management processes to adapt to evolving project needs and organizational priorities.

· Prepare and deliver comprehensive documentation, including status reports, risk assessments, and post-project evaluations.

· Support operational transformation projects for the Experience Design organization, including:

o Leading and facilitating AI adoption initiatives, ensuring seamless integration of new technologies into workflows.

o Planning and coordinating an annual Customer Experience (CX) conference, managing logistics, content, and stakeholder engagement.

o Supporting employee-led activities and programs designed to improve the employee experience across the team, such as engagement initiatives, professional development, and wellness programs.

Required Skills and Experience:

· 10+ years of project management experience, with a strong preference for supporting design, UX, or research teams.

· Proven ability to manage multiple complex projects simultaneously in a fast-paced, collaborative environment.

· Exceptional communication, interpersonal, and negotiation skills, with a talent for building trust and alignment across diverse teams.

· Experience leading scrum ceremonies, agile workflows, and managing Jira dashboards.

· Strong analytical and problem-solving abilities.

· Proficiency in project management tools such as Jira, , MS Project, Visio, Excel, and Word.

· Knowledge of design tools such as Figma, Sketch, XD.

· Bachelor’s degree or equivalent experience in a technical field.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.