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Position: Engineering Manager

Location: Camden County, NJ

Position Summary

The Engineering Manager is responsible for leading a team of engineers and technical personnel who support the ongoing performance, reliability, and continuous improvement of existing manufacturing operations. This role ensures that production systems, processes, and products operate efficiently while driving initiatives related to cost reduction, product performance improvements, and operational excellence.

• The manager will serve as the primary engineering liaison to production, collaborating closely with operations, quality, supply chain, and product development teams to resolve technical challenges and implement process improvements. This is a hands-on leadership role suited for an individual who thrives in a fast-paced manufacturing environment and is passionate about improving processes, quality, and product performance.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a team of engineers and technical staff responsible for supporting existing manufacturing operations.
• Foster collaboration between engineering, operations, and quality teams to drive operational excellence initiatives.
• Establish clear priorities and ensure engineering resources are effectively aligned with production needs.

Manufacturing & Production Support

• Serve as the primary engineering point-of-contact for manufacturing operations.
• Provide technical guidance and troubleshooting support to maximize production uptime and efficiency.
• Maintain accurate engineering definitions including bills of materials (BOMs), standard operating procedures (SOPs), drawings, and process specifications.
• Lead engineering projects focused on product performance improvements, cost reduction, and reliability enhancements.

Quality & Root Cause Analysis

• Partner with the Quality team to investigate production or field failures.
• Lead root cause analysis and implement corrective and preventive actions.
• Support quality initiatives aimed at improving product reliability and manufacturing consistency.

Engineering Change Management

• Manage and oversee the Engineering Change Order (ECO) process from initiation through implementation.
• Ensure engineering and quality documentation remains accurate and up to date.
• Coordinate cross-functional communication during product or process changes.

Process Improvement & Lean Initiatives

• Drive continuous improvement initiatives using Lean manufacturing and statistical problem-solving methodologies.
• Identify opportunities to improve assembly processes, reduce waste, and optimize workflow.
• Support preventative maintenance initiatives and long-term equipment reliability.

Cross-Functional Collaboration

• Work closely with R&D, operations, supply chain, and customer support teams to support product lifecycle management.
• Assist supply chain teams with evaluation of alternate components or suppliers to mitigate supply risks.
• Ensure alignment between engineering initiatives and broader operational goals.

Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline.
• 10 years of engineering experience within a manufacturing environment.
• Minimum of 5 years of leadership or management experience.
• Experience supporting manufacturing operations in a sustaining or production engineering capacity.
• Strong knowledge of Lean manufacturing principles and structured problem-solving methods.
• Experience with 3D CAD tools such as SolidWorks and the ability to interpret technical drawings.
• Familiarity with Engineering Change Orders (ECO) or Engineering Change Notices (ECN).
• Excellent leadership, communication, and organizational skills.
• Strong mechanical aptitude and the ability to solve complex technical issues in a fast-paced environment.

Program Dates: May 27th through August 7th

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite, The Fresh Grocer, Dearborn Markets, Fairway Markets, Gourmet Garage, and Morton Williams banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.

About You

As more real estate opportunities present themselves due to the ever-changing market in the Mid-Atlantic area, Wakefern, in conjunction with our Members, is investing in many new stores and remodel projects. Additionally, as Wakefern grows to meet these needs, our facilities also need to be expanded and re-configured to accommodate this growth.

This internship position is a great opportunity for a student majoring in Engineering, Industrial Engineering, Construction Management, Architecture, or other related fields to gain hands-on experience working with Wakefern's Engineering Division. In this position, the intern will assist the Engineering team in project management in our Retail Engineering Design Department.

Responsibilities:

Facilities Engineering / Design and Construction

• Assist Engineering in preparation of plans using AutoCAD
• Assist Engineering Personnel in surveys of existing sites and stores to verify existing conditions
• Assist in drafting of remodels or new sites, including parking lots and stores
• Coordinate scanning of existing paper drawings into electronic files
• Visit new sites to determine best layout for building, parking and truck docks as well as truck paths through the site.

Requirements:

• Strong MS Office skills (Excel, Word and PowerPoint). Some Experience with AutoCAD or other CAD file Software required
• Valid driver's license and flexibility with regard to travel required
• Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively
• Excellent communication skills (written, oral and presentation)
• Ability to exhibit proper business etiquette when dealing with all levels of the organization
• Detail oriented, analytical and the ability to work in a team environment
• 5 days on site - no remote work
• Various projects as assigned

What we are looking for

• Must be at least 18 years old
• Must have completed 24 college credits with a 3.0 cumulative GPA or better
• Will be enrolled in an undergraduate or graduate school for fall
• Successful completion of a substance abuse test is required
• Successful completion of a background check is required
• Reliable transportation is required
• Strong interpersonal, analytical, and customer service skills with the ability to multitask and manage time effectively
• Excellent communication skills (written, oral, and presentation)
• Strong MS Office skills (Excel, Word, and PowerPoint required)
• Ability to exhibit proper business etiquette when dealing with all levels of the organization
• Previous work experience in a retail environment is beneficial
• Must have flexibility with regard to schedule which can include coverage for a 7-day work week, weekends, holidays, vacations and peak volume weeks (interns will work 40 hours per week)

Company Perks

• Vibrant Food Centric Culture
• Corporate Training and Development University
• Collaborative Team Environment
• Educational Workshops
• Networking Opportunities
• Volunteer Opportunities

Compensation and Benefits:

First year Facilities Engineering Interns will be paid at $17.00 per hour. Master Students and Returning Wakefern Supply Chain/Logistic Interns will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

Job Title: Senior Director – Electrical Engineering

Location: Union, NJ (Hybrid)

Job Timings: Full-time, Onsite

Reports To: Executive Leadership (CEO / COO)

Role Summary

The Senior Director of Electrical Engineering provides strategic, technical, and people leadership across low- and medium-voltage electrical engineering. This role owns engineering standards, design quality, technical risk management, and capability development, while scaling teams and processes to support growth, speed, and margin improvement.

Key Responsibilities

Strategy & Leadership

• Set and execute the electrical engineering strategy aligned with business growth, ISO 9001, and product roadmap
• Lead, mentor, and scale a high-performing team of senior, mid-level, and junior engineers
• Establish succession planning, skills development, and technical career paths

Technical Excellence

• Own engineering standards, design practices, and technical governance for LV and MV systems
• Ensure compliance with NEC, IEEE, UL, IEC, ANSI, and customer specifications
• Serve as the final technical authority for complex or high-risk projects

Delivery & Execution

• Partner with Sales, Project Management, Manufacturing, and Supply Chain to deliver projects on time and on margin
• Drive design-for-manufacturability, standardization, and modularization
• Review and approve critical designs, calculations, and deviations

Process & Systems

• Build scalable engineering processes aligned with ISO 9001 and Lean principles
• Leverage ERP, PLM, and digital tools to improve design cycle time and data integrity
• Establish KPIs for quality, rework, cycle time, and engineering utilization

Innovation & Growth

• Lead new product development and technology adoption (e.g., MV gear, E-Houses, Sheltered Aisles)
• Support technical sales, key customer engagements, and strategic pursuits
• Evaluate emerging technologies and vendors to maintain competitive advantage

Qualifications

Education & Experience

• Bachelor's degree in Electrical Engineering (Master's preferred)
• 15+ years of progressive electrical engineering experience in power distribution or switchgear
• 7+ years in senior technical leadership or people management roles

Technical Expertise

• Deep expertise in LV and MV power distribution systems
• Strong knowledge of codes, standards, and certification processes
• Proven experience leading complex, multi-million-dollar projects

Leadership & Business Acumen

• Strong communicator with the ability to translate technical complexity into business impact
• Experience operating in fast-paced, manufacturing-driven environments
• Track record of building teams, improving processes, and delivering results

Success Metrics (First 12–18 Months)

• Improved design cycle time and first-pass quality
• Clear engineering standards and governance in place
• Strong bench of engineering leaders and successors
• Successful delivery of strategic products and complex projects

Engineering Project Managers

Travel: 80% (US-based)

Openings: 5

Pay Rate: $50-60/hr.+

Payment Schedule: Weekly

Benefits: Medical, dental, vision

Start Date: 2 weeks

Interview Process: 1 virtual

Duration: 6-month contract, likely extensions

Must Haves

• 4+ years experience within project management relevant to facilities (controls, industrial or electrical)
• Experience managing a high volume of projects with quick turn around
• Strong organizational skills relevant to tracking project timelines, budgets, etc.
• Cross functional collaboration skills to effectively drive progress
• Technology adept
• Adaptable to change and innovation

Plusses

• PMP
• Bachelor's degree specific to engineering
• Experience with conveyor systems

A client of Insight Global in the retail/technology industry is seeking Project Managers to assist with an initiative to update, upgrade & improve their facilities across the country. This will include general building updates as well as the upgrading of manual systems in warehouses & delivery centers, to automated systems. The goal is to improve operational efficiency within the locations make processes faster, safer and more efficient. We are looking for hands on project managers with relevant backgrounds to engineering, facilities, warehouse and maintenance related work who aren't afraid to get super involved and can direct and oversee the work being done to ensure timely and accurate completion. This is a fast paced role and requires a high level of organization skills to appropriately communicate with internal and external stakeholders about project timelines, budgets and any escalations that may arise. This person will be responsible for tracking projects in relevant software and updating playbooks accordingly as tasks are completed. This person will be in the field 80-100% of the time, executing on projects and will often be working odd hours or an occasional weekend to complete the work. Travel will primarily be regionally based, but could involve travel outside of the assigned region. Projects will focus on general building upgrades and increase in complexity as trust is earned. All travel time is paid and expenses are reimbursed but will be fronted on a personal credit card. A credit card limit of $6,000 or higher is required to appropriately support the travel, but expenses can be submitted weekly for reimbursement. We are seeking individuals within 30 minutes of a major airport in OH, IN, MI & KS.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

The Engineering Leader is responsible for leading the Design Engineering organization across the company and ensuring consistent, high-quality, and profitable project delivery. Reporting to the Vice President of Engineering Operations, this role oversees Engineering Managers and Design Engineering teams, driving accountability, operational efficiency, and technical excellence throughout the project lifecycle.

A core focus of this position is ensuring Design and Project Engineers are positioned to perform their highest-value work-developing client relationships, shaping execution strategies, and ensuring system accuracy and expected functionality. This role partners closely with Engineering Documentation leadership to ensure documentation and support workflows are effectively leveraged, allowing Design Engineering resources to remain focused on technical leadership and client-facing responsibilities.

Responsibilities include, but are not limited to:

• 
  
  
• Own the performance, development, and accountability of Engineering Managers leading Design Engineering teams, setting clear expectations and holding leaders responsible for team results, delivery quality, and professional growth.
  
  
• Establish and sustain a culture of ownership and accountability across the engineering organization by defining measurable standards for project delivery, documentation quality, and client satisfaction, and addressing performance gaps directly.
  
  
• Drive engineering efficiency and profitability by identifying misaligned workflows, reducing non-value-added engineering effort, and ensuring appropriate use of engineering support and documentation resources.
  
  
• Partner with Support Engineering leadership to ensure effective utilization of engineering support teams, removing barriers that prevent smooth handoff and enabling Engineers to focus on high-value technical work.
  
  
• Ensure Engineers are consistently focused on client relationship development, execution planning, technical accuracy, and system functionality throughout the project lifecycle.
  
  
• Maintain visibility into presales pipeline and active project lifecycle status, comparing as-sold versus as-delivered labor, identifying value-engineering opportunities, and supporting financial performance improvement.
  
  
• Collaborate with Field and Fabrication Services and Project Management leadership to align engineering capacity with project demand, participating in resource planning and ensuring engineering support meets business needs.
  
  
• Establish, enforce, and audit engineering standards and delivery processes that support consistent, high-quality outcomes, reducing variability and improving first-time quality across projects.
  
  
• Serve as the senior escalation point for engineering-related issues impacting project delivery or client satisfaction, intervening when projects are off track and guiding recovery plans with responsible managers.
  
  
• Provide leadership input on hiring, succession planning, and organizational design for Engineering Manager roles, ensuring alignment with technical requirements and cultural expectations.
  
  
• Track, analyze, and act on key engineering performance metrics, including utilization, margin contribution, rework rates, schedule adherence, and client satisfaction, using data to drive continuous improvement.
  
  

Required Skills and Experience

• 
  
  
• Bachelor Degree Required, preferably in Engineering, Construction Management or related field.
  
  
• 10+ years of experience in systems integration, audiovisual engineering, or a related technical field with progressive leadership responsibility.
  
  
• 3+ years of experience managing managers or leading large, multi-project technical teams.
  
  
• AVIXA CTS, CTS-I, or CTS-D certification.
  Demonstrated success improving team performance and delivering measurable business results.
  
  
• Experience developing, implementing, and enforcing engineering standards and processes at scale.
  
  
• Strong understanding of the full project lifecycle from design through commissioning.
  
  
• Experience partnering cross-functionally with Sales, Project Management, and Field & Fabrication Services.
  
  
• Ability to read and interpret architectural drawings, system schematics, and technical specifications.
  
  
• Financial acumen, including labor forecasting, project budgets, and margin impact analysis.
  
  
• Strong problem-solving skills with a bias toward action and resolution.
  
  
• Effective written and verbal communication skills suitable for executive-level engagement.
  
  

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

• Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.

• Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.

• Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

• Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.

• Own resilience automation, chaos testing, and IaC-based recovery validation.

• Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

• Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.

• Drive automation-first testing (functional, non-functional, performance, resilience).

• Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

• Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).

• Partner with Platform & Infrastructure teams to tune performance across application and platform layers.

• Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

• Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.

• Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.

• Engage Data Architects for data resilience, replication, and pipeline reliability.

• Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

• Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.

• Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.

• Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

• AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.

• Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.

• Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.

• Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.

• Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.

• Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.

• Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.

• FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

• Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.

• Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.

• Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.

• Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.

• Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

• 12+ years in cloud engineering, reliability, or platform leadership roles.

• 5+ years leading Sr. Managers/Managers in technical domains.

• Proven expertise across AWS, with working knowledge of Azure and GCP.

• Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.

• Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.

• Certifications:

  • Required: AWS Certified Solutions Architect - Professional

  • Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

• 99.9% availability maintained for Tier-1 workloads.

• 100% coverage of DR automation for Tier-1 services.

• 25% annual increase in automated quality/test coverage.

• 15% annual improvement in resource efficiency and cost performance.

• Documented resilience participation across all enterprise architecture blueprints.

• Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here