Electrical Engineering Services Examples Jobs in Usa

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

We are seeking a motivated and detail-oriented Electrical Engineering Intern to join our team at our manufacturing facility in Dubuque, IA. In this role, you will support electrical engineering staff in the design, testing, analysis, and improvement of electrical systems, components, and products. This internship provides hands-on experience with real-world electrical engineering applications and the opportunity to apply academic knowledge in a professional environment.

Essential Duties and Responsibilities

• Assist electrical engineers with the design, development, and testing of circuits, control systems, and electronic components.
• Perform data collection, signal analysis, and documentation to support ongoing electrical engineering projects.
• Create, update, and review electrical schematics, wiring diagrams, PCB layouts, and technical reports.
• Conduct research on electrical components, emerging technologies, and engineering methods as assigned.
• Support troubleshooting, root-cause analysis, and quality checks on electrical systems or prototypes.
• Participate in design reviews, project meetings, and technical presentations.
• Follow company safety procedures, electrical standards (e.g., NEC, IEC), and engineering best practices.

Education and/or Experience

• Currently pursuing a bachelor's degree in Electrical Engineering or a closely related field.
• Strong analytical, mathematical, and problem-solving skills.
• Familiarity with electrical engineering tools, laboratory equipment, and simulation software.
• Effective communication and teamwork abilities.
• Willingness to learn and adapt in a fast-paced engineering environment.

Preferred Qualifications

• Experience with tools such as MATLAB, LTspice, PSpice, Simulink, LabVIEW, Python, or CAD for electrical design (e.g., Altium, KiCad, AutoCAD Electrical).
• Hands-on project, lab, or internship experience in circuits, electronics, power systems, or embedded systems.
• Knowledge of electrical safety standards, PCB design principles, or relevant technical concepts (e.g., signal processing, control systems, microcontrollers)

Additional Job Information:

Electrical Engineering Manager

Ground Systems - Autonomous flight

Salary: Flexible +equity

Location: San Francisco (generous relocation package available)

The Role - Electrical Engineering Manager

This technical leader will guide and grow these teams as well as be able to own parts of the design directly as the team scales. You and your teams will be responsible for architecting and developing custom Printed Circuit Board Assemblies (PCBAs), integrated sensing and RF solutions

Responsibilities - Electrical Engineering Manager

• Be the electrical engineering technical leader for ground systems design including low voltage electronics and PCBA development, power electronics and RF systems
• Build your teams by hiring and coaching world class engineers
• Design and validate to safety and certification standards
• Liaise with other technical leaders both within and outside of the Ground Systems Hardware
• Leverage your technical leadership experience in hardware design
• Establish best practices, standards, and design and release review processes

Experience and skillset - Electrical Engineering Manager

• 8+ years of demonstrated experience with electronics designs and system integration
• 2+ year leading a technical engineering team, and direct hiring management experience
• Working with products across various stages of development, from prototype - production
• Ability to operate in ambiguous and fast paced environments
• Experience in either Low voltage digital circuit design and/or power electronics design
• You’re hands-on with hardware; you know your way around tools

All successful Electrical Engineering Managers will be contacted within 2 days of application

• 
  
• Bachelor or Master of Science degree in Electrical Engineering
  
• At least 3 years of Electrical Engineering experience
  
• Ability to work onsite in Chandler, AZ
  

• 
  
• Engineer in Training (EIT) certification
  
  Working knowledge of Revit or BIM software
  
  Strong communication skills both verbal and written
  
• Strong analytical and problem-solving skills
  
• Forward thinking, eager to learn best practices, and contribute with innovative ideas
  
• Displayed ability to learn quickly and driven to broaden knowledge base
  
• Ability to collaborate and work effectively in a variety of teams, including multidisciplinary teams
  
• Passionate about buildings and construction
  

Open date: June 10, 2025

Most recent review date: Sunday, Feb 15, 2026 at 11:59pm (Pacific Time)

Applications received after this date will be reviewed by the search committee if the position has not yet been filled.

Final date: Monday, Feb 1, 2027 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

The Department of Electrical Engineering and Computer Sciences at the University of California, Berkeley invites applications for a pool of qualified temporary instructors to teach Electrical Engineering or Computer Science courses should an opening arise. These are not tenure-track positions - selected candidates will hold the title of Lecturer. Screening of applicants is ongoing and will continue as needed. The number of positions varies from semester to semester, depending on the needs of the department. Due to budget restrictions, no funding is available for visa or relocation expenses.

In addition to lecturing responsibilities, general duties for these positions include holding office hours, assigning grades, advising students, preparing course materials (e.g. syllabus), and maintaining a course website.

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy in higher education through their teaching. UC Berkeley has an excellent benefits package as well as a number of policies and programs to support employees as they balance work and family, if applicable.

Please note: The use of a lecturer pool does not guarantee that an open position exists. See the review date specified in AP Recruit to learn whether the Department is currently reviewing applications for a specific position. If there is no future review date specified, your application may not be considered at this time.

Labor Contract:

Department:

Division:

School:

The minimum qualification required to be considered an applicant for the position is a Bachelor's degree (or equivalent international degree). Must be met by the time of application.

The following additional qualifications are required by the start date of the job. Advanced degree or four years teaching and/or industry experience.

Experience in teaching courses in Electrical Engineering or Computer Science, particularly courses with 200+ students. Experience managing large course staff.

Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

• Cover Letter (Optional)

  
  

• Curriculum Vitae - Your current and updated C.V.

  
  

• Statement of Teaching - Please discuss prior teaching experience, qualifications (including teaching evaluations, if available), teaching approach, and future teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  
  

  The teaching statement must include information on the course(s) the applicant is qualified to teach (after reviewing our list of courses: academics/courses).

  
  
  

  Courses of particular interest in the Computer Science division include CS 10, CS 61A, CS 61B, CS 70, CS 88, CS C8, CS C100, CS 160, CS 169, CS 170, CS W186, CS 188, CS 189, CS 194-100*, CS 195, CS 370, and CS 375. *Note: Candidates qualified to teach CS 194-100 possess teaching experience and a background covering the intersection of social justice and technology.

  
  
  

  Courses of particular interest in the Electrical Engineering division include EE 16A , EE 16B, EE 192, and EE 247B.

  
  

• 3 required (contact information only)

References will only be contacted at the finalist stage. We will seek candidate permission before contacting references.

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Open date: March 5, 2026

Next review date: Friday, Mar 20, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Friday, Apr 10, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

The Chang Lab, led by PI Serina Chang, is part of the Berkeley EECS Department, the UCSF UC Berkeley Joint Program in Computational Precision Health, the Berkeley AI Research (BAIR) Lab, and the Center for Human-Compatible AI (CHAI).

We are seeking a postdoc to work on projects at the intersection of AI and human behavior, including modeling human behavior with AI, building AI tools to support societal decision-making, and studying the impacts of AI on society. Potential projects include:

1. 
   
2. Developing AI models of individuals that can accurately simulate complex behaviors across modalities, supported by rich, individual-level data including mobility trajectories, surveys, in-depth interviews, and health behaviors and outcomes.
   
3. Scaling simulations to entire societies with millions of agents, developing robust validation of societal simulations, and applying societal simulations to inform decisions in high-stakes domains (e.g., public health, emergency response).
   
4. Studying the impacts of generative AI on human health and well-being, from individual-level human-AI interactions (e.g., mental health risks, health decision-making) to community-level dynamics (e.g., changing support networks, engagement with health systems).
   

The selected candidate will assist with leading research projects, work closely with PI Serina Chang, mentor junior students in the lab, and help with the management of the lab.

Union: resources/employment-policies-contracts/bargaining-units/postdoctoral-scholars/contract/

PhD degree or equivalent international degree, or enrolled in a PhD or equivalent international degree granting program

PhD degree or equivalent international degree

• 
  
• PhD in Computer Science or closely related field
  
• Demonstrated record of publications in relevant computer science venues and/or general science journals
  
• Experience with training and evaluating generative AI models, working with large-scale messy datasets (e.g., mobility data, health data), and interdisciplinary research (e.g., computational social science, AI for health)
  
• 2-year postdoc is preferred, but we will consider applications for 1-year postdocs
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Representative paper - Please include one research paper where you played a substantial role and that are representative of your work and interests.

  
  

• Second Representative paper - Please include one research paper where you played a substantial role and that is representative of your work and interests.

  
  

• Statement of Research - (max 4 pages). Please discuss your past research and accomplishments (e.g., publications, awards, presentations, evidence of real-world impact). Please also describe your plans for future research, especially how they would align with this position.

  
  

• Mentorship statement - (max 1 page). Please describe your past experience with mentoring junior students, including PhD students, master's, or undergraduate, and your philosophy towards mentorship. This could include mentoring students on research projects and/or teaching experience.

  
  

• 3 required (contact information only)

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead Integrated Product Support Specialist

Job ID: 33551

Job Location: Waco, Texas; On-site

Job Schedule: 9/80 off every other Friday, 1st shift

Job Description:

The Aircraft Supportability/Integrated Integrated Product Support Analyst is responsible for developing and recommending support/sustainment solutions for major airborne and ground based weapons systems

by use of long term support principles.

Essential Functions:

• Integrated Product Support Analyst development and documentation skills (LMI, MIL-PRF-49506, MIL-HDBK-502, GEIA-STD-0007, DEF-STAN-00-60)
• Experienced in developing and managing LSAR (SLICwave/EAGLE/PowerLog)
• Spares analysis using system reliability/maintainability data as related to the maintenance concept
• Life Cycle Cost and Total Ownership Cost focused on operations and support cost estimating
• Training development and management
• Ability to translate system requirements into functional requirements
• Technical proposal writing skills
• Experience with creating labor estimates derived from customer requirements
• Able to work independently or in a team

Qualifications:

• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

Preferred Additional Skills:

• Reliability and maintainability modeling skills
• FMECA experience
• Logistics/Supportability demonstration experience
• Human Factors modeling and simulation experience
• Working knowledge of Releyence software
• Working knowledge of Earned Value Management System

#LI-TD4 

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Campus Engineering team exists to provide support to all aspects of design, construction, operation, and maintenance of campus facilities. Campus facilities include not only the buildings which are occupied by our students, faculty and staff, but it also includes central campus utility plants and the associated utility systems, including chilled water, steam, power, and natural gas

During the design process, first, our Team creates and maintains the design standards for building systems, including HVAC, plumbing, power distribution, and lighting. These standards are used by us, and by our outside consultants, to guide the design efforts of new buildings and renovation projects. Our team is also responsible for reviewing the design documents created by the consultants to ensure that their designs comply with standards.

During construction projects, our Team is often called upon to provide advice related to unforeseen conditions which are discovered during demolition work. We often provide a second review of material and equipment submittals, as well as shop drawings. On most campus construction projects, the day-to-day interaction with the contractor is managed by our co-workers within one of the Construction teams. However, on a few projects we may be called on to manage those day-to-day contractor activities.

Post construction, and throughout the life of the facilities, our team serves to provide advice to our Operation & Maintenance teams, and our Utilities Maintenance team, when a problem grows larger than their capacity. We also plan and prepare the way for projects to replace equipment as it nears the end of life. We are always looking ahead for opportunities to increase efficiency and resiliency in the systems.

If you have experience in this type of work, please consider applying to join our Team.

Provide basic electrical engineering services in support of either the operation and maintenance of the campus electrical distribution system or the design, construction and operation of electrical equipment, components or systems associated with research efforts within an academic or research unit. This position will interact on a consistent basis with: facilities management and utilities personnel or research management and faculty; co-workers, vendors, suppliers and contractors. This position typically will advise and counsel: management personnel. This position will supervise: NA.

Job Duty 1 -
Perform basic design and installation of electrical electrical/electronic components

Job Duty 2 -
Review and provide input to engineering plans and specifications for electrical systems

Job Duty 3 -
Perform basic troubleshooting associated with electrical systems; may involve calibration and repair work.

Job Duty 4 -
Prepare drawings, schematic diagrams and related documentation associated with electrical components and systems

Job Duty 5 -
Monitor expenses incurred; prepare related reports

Job Duty 6 -
Interact with vendors regarding procurement and delivery issues

Job Duty 7 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in Electrical Engineering or equivalent combination of education and experience

Other Required Qualifications
Computer knowledge: ability to search for data, input/edit information, word processing, design custom reports; software knowledge includes Windows, Excel, MS Word and PowerPoint. Position has responsibility for formally representing the voice of the constituent/customer to Georgia Tech and is vital to effective marketing and communications by the Institute.

Required Experience
0-2 years of job related experience

Additional Preferred Qualifications
Engineer in Training (EIT) or Professional Engineer (PE)

Preferred Educational Qualifications
Additional Bachelor's Degree in other Engineering discipline or Master's Degree in applicable field, or State Trade License in any applicable field

SKILLS
This job requires entry professional level knowledge and skills in the application of electrical engineering principles, processes and practices. Skills in application of regulations, codes and safety practices associated with electrical systems is required as is the use of office and engineering/technical related computer applications, databases and systems.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Code: S5

Pay Range Starting At: $49,894.00 - $67,855.00

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.