Education And Training Jobs in Walker
145 positions found — Page 2
Come make a difference at Ochsner Health and discover your future today!
This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients and out-patients ranging in age from neonatal to geriatric. Monitors and weans Oxygen Therapy and Artificial ventilation, draws, analyzes and reports Arterial Blood Gases and EKGs, and delivers intermittent therapy. Assists with changing of artificial airways, and provides services as ordered by a physician and in accordance with established policies and procedures. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Contents are subject to change at the company's discretion.
Work Experience
Required - Current License as a Respiratory Therapist in the state of practice
Credentialed by the National Board of Respiratory Care as a Certified Respiratory Therapist
Neonatal Resuscitation Program (NRP) Certification (only for trained therapists working in the NICU)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
Performs routine and advanced therapeutic procedures according to established policy and procedure.
Reviews and documents all clinical information regarding each patient.
Provides care based on physical, psycho/social, educational, safety and related criteria appropriate to the age of patient served in assigned area.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
There may be an occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Come make a difference at Ochsner Health and discover your future today!
This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients and out-patients ranging in age from neonatal to geriatric. Monitors and weans Oxygen Therapy and Artificial ventilation, draws, analyzes and reports Arterial Blood Gases and EKGs, and delivers intermittent therapy. Assists with changing of artificial airways, and provides services as ordered by a physician and in accordance with established policies and procedures. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Contents are subject to change at the company's discretion.
Work Experience
Required - Current License as a Respiratory Therapist in the state of practice
Credentialed by the National Board of Respiratory Care as a Certified Respiratory Therapist
Neonatal Resuscitation Program (NRP) Certification (only for trained therapists working in the NICU)
Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
Performs routine and advanced therapeutic procedures according to established policy and procedure.
Reviews and documents all clinical information regarding each patient.
Provides care based on physical, psycho/social, educational, safety and related criteria appropriate to the age of patient served in assigned area.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
There may be an occupational risk for exposure to communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job acts as a leader in the provision of patient care using the nursing process within the framework of the Nurse Practice Act, ANA Code for Nurses and Scope & Standards of Practice. Effectively delegates, directs, and assists licensed and ancillary team members. Assumes accountability for quality patient outcomes, exhibits sensitivity to cultural, ethnic and religious diversity in all interactions, and maintains involvement in activities aimed toward the achievement of unit and the department's strategic goals and objectives. Demonstrates professional responsibility and accountability for his/her own practice and supports the company's philosophy of nursing.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Education
Required - Graduate of an accredited school of nursing.
Preferred - Bachelor's degree in nursing.
Work Experience
Required - None.
Certifications
Required - Current registered nurse (RN) license in state of practice.
Current Basic Life Support (BLS) certification from the American Heart Association.
Preferred - Certification in clinical specialty area.
Knowledge Skills and Abilities (KSAs)
* Proficiency in using computers, software, and web-based applications.
* Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
* Excellent organizational and time management skills.
Job Duties
* Effectively uses the nursing process in the delivery of patient care.
* Assesses learning needs and implements teaching strategies appropriate for the diverse needs of the patient, family, and other groups or disciplines.
* Communicates, delegates, and manages nursing team resources (human and fiscal) properly and serves as a leader and partner on the interdisciplinary team.
* Uses data, information, and knowledge to evaluate and promote change in order to achieve optimal outcomes.
* Embraces concepts and behaviors that enhance customer satisfaction and employee morale and improvement in the profession of nursing.
* Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
* Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain communicable diseases. The incumbent has an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or (mailto: ) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Join Our Team as a Registered Nurse (PRN)
Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with them?
We are looking for registered nurses who are committed to creating meaningful patient experiences. As a registered nurse on our team, you’ll evaluate patients and create care plans, all while communicating with everyone involved — the patient, the patient’s family, and the care team. You’ll serve as the driver of our care team to ensure every patient receives quality care.
And just like all of our team members, our RNs have access to our supportive leadership team and professional development opportunities with plenty of room for advancement.
We’re Offering Even More Great Benefits When You Join Our Team!
- Tuition Reimbursement
- Immediate Access to Paid Time Off
- Employee Referral Program Bonus Eligibility
- Matching 401K
- Annual Merit Increases
- Years of Service Award Bonuses
- Pet Insurance
- Financial and Legal Assistance Program
- Mental Health and Counseling Programs
- Dental and Orthodontic Coverage
- Vision Insurance
- Health Care with Low Premiums
- $500 Matching Health Savings Account
- Short-term and Long-term Disability
- Access to Virtual Health & Wellness
- Fertility Assistance Program
Our Company Mission
Our mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren’t empty words. In every interaction, no matter how big or small, we’re dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.
About Agape Care Group
As a regional leader in hospice and palliative care, Agape Care Group proudly serves patients through its family of care providers — Agape Care South Carolina, Georgia Hospice Care, Hospice of the Carolina Foothills in North Carolina, and ACG Hospice in Alabama, Kansas, Louisiana, Missouri, Oklahoma, and Virginia. The company’s employees are committed to serving with love those touched by an advanced illness, providing comfort and support through compassionate care and meaningful experiences. At any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.
- A heart to serve patients and families and a passion for providing the best possible care
- Education: Graduate of an accredited school of nursing with a current state license as a registered nurse
- Experience: 2+ years of nursing experience in a clinical care setting (hospice experience preferred)
- Required: Reliable transportation. Ability to sit, stand, bend, move intermittently and lift at least 80-100 lbs and bear the weight of an average adult effectively.
We’ve worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we’d love for you to join our team.
*Pay is determined by years of experience and location.
Appcast Apply Goal Priority: Regular
The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.Documents patient history, symptoms, medication, and care given.Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements:
Education/Skills
Bachelor of Science Degree in Nursing, preferred
Experience
1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
BLS requiredRN License in state of employment or compact
Work Schedule:
6AM - 6PM 12 HR Shift
Work Type:
Per Diem As Needed
Summary:
The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
- Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
- Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
- Documents patient history, symptoms, medication, and care given.
- Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements:
Education/Skills
- Bachelor of Science Degree in Nursing, preferred
Experience
- 1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
- BLS required
- RN License in state of employment or compact
Position Requirements:
Education/Skills
- All newly hired experienced RNs must attend New Nurses Orientation within the first 30 days of hire.
- New hires are precepted by a designated trained staff member and initial on-boarding requirements are validated through successful completion of the designated organizational entry competency validation and a MedSurg specific competency validation.
- All newly licensed RNs may participate in a residency program or other specific orientation. Skills completion and competency completion will be achieved with the preceptor at the bedside and documented through the program’s tracking software.
- Completion of all annual competency verification requirements.
Experience
- One year of experience in a related nursing specialty preferred.
Licenses, Registrations, or Certifications
- Current ACLS certification required
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain required certifications for their respective positions within the designated time frame.
Credential Grace Periods:
If additional credentials are required per the Position Requirements section, a grace period to obtain the certification will apply, dependent on your experience level.
- Any Candidate/Associate with at least one year of acute care clinical experience in a similar service line within the past three years is considered an Experienced Associate.
- Any Candidate/Associate who does not have at least one year of full-time acute care clinical experience in the same service line within the past three years is considered an Experienced Associate New to the Specialty.
Credential Grace Periods for
Experienced Associates
Grace Periods for
New Graduates & Experienced Associates New to the Specialty
Basic Life Support (BLS) No grace period. AHA or Red Cross accepted at time of hire. No grace period. AHA or Red Cross accepted at time of hire.
Advanced Cardiac Life Support (ACLS) Within 30 days of hire. Within 90 days of hire.
Pediatric Life Support (PALS) Within 30 days of hire. Within 90 days of hire.
Trauma Nurse Core Curriculum (TNCC) Within 60 days of hire. Within 18 months of hire.
Trauma Care After Resuscitation (TCAR) Within 60 days of hire. Within 18 months of hire.
Neonatal Resuscitation Program (NRP) Within 30 days of hire. Within 60 days of hire.
AWHONN INTERMEDIATE FHM (Fetal Heart Monitoring) Within 30 days of hire. Within 60 days of hire.
STABLE (Neonatal Education) Within 30 days of hire. Within 60 days of hire.
Work Schedule:
TBD
Work Type:
Per Diem As Needed
Summary:
Responsible for patient assessment, patient care planning, and provision of quality nursing care to an assigned group of patients for a defined work period. Provides direction and supervision to LVN/LPNs, nursing assistants, unit secretaries, and other clinical/clerical associates. By assignment, may function as a charge nurse for the unit. Involves provision of patient care/service to older adolescents, young adults, adults, geriatric and pediatric patients.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Patient Care Planning
- Develops a comprehensive nursing care plan which addresses all significant needs and problems identified through nursing assessment.
- Prepares nursing elements of the interdisciplinary care plan prior to the initial team conference.
- Reviews and updates nursing care plan and collaborates with team members as changes occur.
- Patient Care Provision
- Implements patient care as planned in nursing care plan and interdisciplinary care plan.
- Sets priorities based on knowledge of patient acuity and patient needs.
- Provides safe and therapeutic care and seeks resources when appropriate.
- Safely performs and accurately documents procedures, consistent with established nursing policy and procedure.
- Patient Care Evaluation
- Evaluates patient response to interventions and attainment of goals in collaboration with interdisciplinary team.
- Evaluates progress toward nursing goals and revises goals as needed on a weekly basis.
- Completes nursing progress note for assigned patients on a daily basis.
- Completes nursing flow sheets for assigned patients on a daily basis.
- Teaching
- Evaluates education needs of patient and significant others and documents their response to teaching.
- Utilizes, adapts, and revises teaching resources to meet patient education needs.
- Explains procedures, tests, and disease process to patients and families as needed.
- Acts as role model for health care students and other team members.
- Acts as preceptor to assigned orientees.
- Assists in the orientation of new staff by sharing knowledge and experience.
- Patient Care Communication
- Reports and documents accurately and concisely to appropriate persons the patient's condition.
- Maintains patient confidentiality.
- Applies basic verbal and nonverbal skills to maintain open, effective communication among care team members, patients, and significant others.
- Encourages direct discussion between staff members when differences occur and seeks assistance to arbitrate differences as needed.
- Gives and accepts constructive feedback appropriately.
- Identifies actual and potentially unsafe patient care practices, reports them in the designated manner, and suggests alternatives.
Job Requirements:
Education/Skills
- Bachelor of Science Degree in Nursing, preferred
Experience
- Six months to a year of experience as a licensed RN or holder of an active GN permit
Licenses, Registrations, or Certifications
- BLS required
- RN License in state of employment or compact
- Graduate Nurse Permit
- Associates with an unsuccessful licensure application or on the 75th day following the effective date of the temporary permit; will be transferred to another position within CHRISTUS Health
Work Schedule:
MULTIPLE SHIFTS AVAILABLE
Work Type:
Full Time
Summary:
The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
- Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
- Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
- Documents patient history, symptoms, medication, and care given.
- Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements:
Education/Skills
- Bachelor of Science Degree in Nursing, preferred
Experience
- 1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
- BLS required
- RN License in state of employment or compact
Position Requirements:
Education/Skills
- All newly hired experienced RNs must attend New Nurses Orientation within the first 30 days of hire.
- New hires are precepted by a designated trained staff member and initial on-boarding requirements are validated through successful completion of the designated organizational entry competency validation and a MedSurg specific competency validation.
- All newly licensed RNs may participate in a residency program or other specific orientation. Skills completion and competency completion will be achieved with the preceptor at the bedside and documented through the program’s tracking software.
- Completion of all annual competency verification requirements.
Experience
- One year of experience in a related nursing specialty preferred.
Licenses, Registrations, or Certifications
- Current ACLS certification required
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain required certifications for their respective positions within the designated time frame.
Credential Grace Periods:
If additional credentials are required per the Position Requirements section, a grace period to obtain the certification will apply, dependent on your experience level.
- Any Candidate/Associate with at least one year of acute care clinical experience in a similar service line within the past three years is considered an Experienced Associate.
- Any Candidate/Associate who does not have at least one year of full-time acute care clinical experience in the same service line within the past three years is considered an Experienced Associate New to the Specialty.
Credential Grace Periods for
Experienced Associates
Grace Periods for
New Graduates & Experienced Associates New to the Specialty
Basic Life Support (BLS) No grace period. AHA or Red Cross accepted at time of hire. No grace period. AHA or Red Cross accepted at time of hire.
Advanced Cardiac Life Support (ACLS) Within 30 days of hire. Within 90 days of hire.
Pediatric Life Support (PALS) Within 30 days of hire. Within 90 days of hire.
Trauma Nurse Core Curriculum (TNCC) Within 60 days of hire. Within 18 months of hire.
Trauma Care After Resuscitation (TCAR) Within 60 days of hire. Within 18 months of hire.
Neonatal Resuscitation Program (NRP) Within 30 days of hire. Within 60 days of hire.
AWHONN INTERMEDIATE FHM (Fetal Heart Monitoring) Within 30 days of hire. Within 60 days of hire.
STABLE (Neonatal Education) Within 30 days of hire. Within 60 days of hire.
Work Schedule:
TBD
Work Type:
Per Diem As Needed
Location: 100% Remote
Job Type: Full Time
Reports to: Director of Operations
Salary Range: $75,000 – $80,000 base salary + discretionary bonus
The HT Group has partnered with a growing techology firm supporting the pharmacy/speciality pharmacy space in the search for an experienced Account Manager with 340B program experience. This individual will be responsible for maintaining high levels of customer satisfaction and serving as the primary point of contact for assigned accounts. This role focuses on troubleshooting issues, providing software and program guidance, performing strategic analysis, and delivering proactive communication to support long-term account success. A strong emphasis is placed on responsiveness, relationship management, and customer-focused problem solving.
Essential Functions
Account Relationship Management
- Build and maintain strong, long-term relationships with assigned accounts
- Conduct regular meetings and engagements to review program performance and objectives
- Serve as the primary point of contact for account communications, including written correspondence, virtual meetings, and ticket coordination
- Develop and implement plans aligned with account goals to support program growth and success
- Analyze program data to evaluate performance and identify opportunities for improvement
- Partner with internal teams to ensure accurate, timely delivery of services and aligned communication
- Provide education and guidance on internal platforms, tools, and operational processes
- Address concerns efficiently to support satisfaction and retention
- Stay informed on industry trends and regulatory updates related to the 340B program
- Identify and mitigate risks to support program integrity and organizational interests
Qualifications
Education
- Bachelor’s degree required
- 2+ years of experience in 340B administration or account management
- Strong understanding of the 340B program and operations
- 2+ years of experience in a direct, client-facing role providing one-on-one support
- 340B ACE certification preferred
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Ability to manage multiple priorities and deadlines
- Proficiency in Microsoft Office Suite, with strong Excel skills
- Experience using CRM platforms (e.g., Salesforce)
- High attention to detail and accuracy
- Ability to work independently in a remote environment while collaborating with a team
- Customer-focused, service-oriented mindset
- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
- Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
- High School Diploma or GED?????
- Sales, Collections or Customer Service experience???
- Bilingual - Spanish???
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)