Education And Training Jobs in Carson, CA

ELEVATE YOUR CAREER & MAKE AN IMPACT WITH HOME AND COMMUNITY!

Who we are looking for:

• 
  
• Are you an experienced LCSW passionate about providing counseling services that support an individual's physical, mental, cognitive, and emotional adjustment through recovery?
  
• You provide therapeutic interventions and resource recommendations that address patient's goals to achieve their personal, career, and independent living goals in the most integrated setting possible
  
• You value professional autonomy, teamwork, communication, and collaboration to maximize patient's recovery
  

What will you get:

• 
  
• Flexible Schedule Created by You
  
• Paid per hour (not just per visit)
  
• Driving, Travel, Mileage Reimbursement
  
• Educational Programs
  
• Growth/Advancement Opportunities
  

What you will do: (responsibilities listed are included but not limited to)

• 
  
• Performs comprehensive evaluations, assessing the social, emotional and support needs of the patients and their families
  
• Sets measurable objectives that are formulated in conjunction with the rehab team
  
• Assists the physician and other health team members in understanding the significant social and emotional factors related to the patient's health problems
  
• Instructs/counsels' patients and families in treating and coping with social and emotional response connected with illnesses
  
• Participates in care coordination activities and acts as a resource to other health team members in the identification and resolution of patient needs
  
• Identifies and assists the patient/ and or family to utilize appropriate community resources to achieve measurable objectives
  

What you'll need:

• 
  
• Master's Degree in Clinical Social Work (LCSW)
  
• Current Licensed Clinical Social Worker Licensure in the state of practice
  
• Minimum of one year experience in a rehabilitation setting serving individuals who have experienced a traumatic brain injury, spinal cord injury or acute diagnosis
  
• CPR certification required
  
• Ability to lift 50 pounds
  
• Moving, lifting, or transferring of patients which may involve lifting of up to 100 pounds following safety procedures
  
• Duties require fine motor skills, visual acuity, and walking/ standing for extended periods
  
• Additional physical requirements include: pushing/pulling, bending/stooping, reaching, kneeling, and positioning frequently at times
  

Join our team as a Licensed Clinical Social Worker in San Diego and surrounding areas:

• 
  
• LCSW licensure in the state of CA required
  
• Community Integration experience a plus
  
• Knowledge of neurological conditions preferred (TBI, SCI, CVA)
  
• Experience in acute or post acute care preferred
  
• Home health experience a plus
  
• Opportunities in San Diego, Chula Vista, La Mesa, Escondido, San Marcos, Temecula and surrounding areas
  

Start your journey with Rehab Without Walls and apply today!

Under general supervision, deburr, weld prep and/or clean titanium and aluminum components and sub-assemblies to support all core processes, such as machining, welding, and NDE.

Essential Responsibilities

• 
  
• Support the highest standards of safety and environmental practices.
  
• Deburr machined components for sharp edges.
  
• Hand blend machined and welded surfaces to drawing requirements.
  
• Hand abrade components to desired finish for weld.
  
• Clean components and assemblies per drawing and/or manufacturing work instructions.
  
• Make a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively.
  
• Perform other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment.
  
• Check work after completion of each operation in job and/or completed job to ensure it is complete per drawing and/or manufacturing work instruction.
  

$23-$26 per hour

• High school diploma or General Education Degree (GED).
• Aerospace manufacturing experience preferred.

This position is currently accepting applications.

Apply Now

Civil Clothing Inc. is looking for a highly skilled Graphic Designer who brings bold creative vision, strong technical execution, and a deep understanding of streetwear culture to support our growing Darc Sport division. In this role, you will shape graphics across owned apparel categories and create high-quality digital assets that support marketing and e-commerce initiatives. You’ll collaborate closely with senior designers and cross-functional partners, helping projects stay on track and pushing concepts from concept to execution under fast deadlines. We’re looking for someone with strong project instincts, a sharp eye for compelling visuals and the hunger to keep improving. Your work will directly influence how the Civil brand shows up across product, visuals, and digital storytelling.

What You’ll Do

Essential Duties & Responsibilities

Creative Concepting & Graphic Development

• Partner closely with the Creative Director to develop innovative, original concepts that embody the Civil brand identity
• Translate brand philosophy, aesthetic standards, and cultural cues into compelling graphics, artwork, and collections
• Research trends, techniques, materials, and visual directions relevant to Civil’s customer and infuse them into design concepts

Product & Design Collaboration

• Collaborate with the apparel design team to ensure cohesive, seasonally aligned assortments across categories
• Participate in weekly design critiques, working with the team to prepare designs for presentation.
• Produce and manage line sheets for owned categories, cross-check accuracy in collaboration with the design team prior to handoffs
• Create detailed technical drawings, specifications, and design assets for factory partners

Development & Production Support

• Prepare tech packs, manage sample requests, support PLM updates, and communicate clearly with factories throughout development
• Review samples and communicate feedback, changes, or approvals to ensure product accuracy and timely execution
• Partner cross-functionally to maintain design integrity as styles move through the product lifecycle

Execution & Delivery

• Meet all deliverables, deadlines, and calendar milestones aligned with brand, business, and production timelines
• Support digital content needs for e-commerce, campaigns, and marketing assets as requested

Culture & Collaboration

• Contribute to a creative, respectful, and inclusive environment where diverse perspectives are valued and welcomed.
• Work collaboratively with cross-functional partners across design, product, production, and marketing to support seamless execution and alignment.
• Demonstrate professionalism, accountability, and a strong sense of urgency, consistently producing high-quality work that reflects Civil’s brand standards and aesthetic.
• ·Approach feedback with openness and adaptability, supporting a culture of continuous improvement and shared creative growth.

What You Bring

Knowledge, Skills & Abilities

Technical Skills

• Mastery of Adobe Illustrator and Photoshop, with strong CAD and technical sketching abilities
• Understanding of screen-printing processes, separations, and graphic production workflows
• Experience creating licensed graphics a plus

Creative & Professional Skills

• Strong design eye, layout instincts, and a meticulous attention to detail
• Exceptional ability to multitask in a fast-paced, shifting environment
• Outstanding follow-up skills via email, phone, and other communication channels
• Excellent time management and the ability to independently manage multiple projects

Collaboration & Culture Fit

• Strong interpersonal skills and a collaborative, team-first mindset
• Comfortable navigating change and adapting designs to evolving consumer needs
• Eager to grow, experiment, and take on new creative challenges

Education & Experience

• Bachelor’s degree in fashion merchandising, design, or related field preferred (or equivalent experience)
• Minimum 3+ years of graphic design experience in apparel, streetwear, or a related creative field
• Experience in Action Sports, Streetwear, or Apparel preferred.

Physical & Mental Demands

• This role is primarily office-based with regular use of standard office equipment.
• Ability to sit or stand for extended periods and move throughout office, showroom, or production environments as needed.
• Ability to occasionally lift, carry, or move materials or product weighing up to 25 lbs, with or without reasonable accommodation.
• Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
• Ability to work in varied environments, including exposure to noise, temperature fluctuations, and occasional outdoor elements.
• Ability to manage multiple priorities, deadlines, and shifting demands in a fast-paced environment.
• Capacity to maintain focus, sound judgment, and professional communication while navigating time-sensitive issues.
• This role may require flexibility in work hours during peak production periods.

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast-moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way.

This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands-on, solutions-driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

• Competitive compensation: $31 – $34 hourly, depending on experience and qualifications
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO)
• Employee merchandise discounts
• Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Civil Clothing Inc. is seeking a talented and motivated Jr. Graphic Designer with a strong creative eye, solid technical skills, and a passion for streetwear culture to support our growing Darc Sport division. In this role, you will assist in developing graphics across owned apparel categories and help create digital assets that support marketing and e-commerce needs. As a key contributor to the creative team, your work will help bring the Civil brand to life across product, visuals, and digital storytelling while learning and growing within a fast-paced, collaborative environment.

What You’ll Do

Essential Duties & Responsibilities

Creative Concepting & Graphic Development

• Support the Creative Director and senior designers in developing concepts and graphics that reflect the Civil brand identity
• Translate direction, brand guidelines, and visual references into clean, compelling artwork and graphic variations
• Assist with trend research, including techniques, materials, and visual styles relevant to the Civil customer

Product & Design Collaboration

• Partner with the apparel design team to help create cohesive, seasonally aligned assortments
• Assist in preparing and updating line sheets for assigned categories, ensuring accuracy and consistency
• Create basic technical drawings, artwork files, and design assets for internal use and vendor handoff

Development & Production Support

• Assist in preparing tech packs, organizing sample requests, and updating PLM systems
• Review samples under guidance from senior team members and help document feedback, changes, or approvals
• Support cross-functional teams by ensuring artwork and design details stay consistent through the development process

Execution & Delivery

• Complete assigned tasks, artwork updates, and projects according to established timelines and calendars
• Support the creation of digital assets for e-commerce, marketing, and campaign needs as directed
• Maintain file organization, version control, and naming standards for all design assets

Culture & Collaboration

• Contribute to a creative, inclusive, and respectful team environment where diverse perspectives are welcomed
• Collaborate closely with design, product, production, and marketing partners to support smooth workflow and communication
• Demonstrate professionalism, accountability, and strong follow-through, producing work that reflects Civil’s aesthetic and quality standards
• Receive and apply feedback with openness and adaptability, contributing to continuous improvement and creative growth
• Demonstrate professionalism, accountability, and a strong sense of urgency, consistently producing high-quality work that reflects Civil’s brand standards and aesthetic.
• Approach feedback with openness and adaptability, supporting a culture of continuous improvement and shared creative growth.

What You Bring

Knowledge, Skills & Abilities

Technical Skills

• Solid proficiency in Adobe Illustrator and Photoshop, with developing skills in CAD and technical sketching
• Basic understanding of screen-printing processes, print production, and artwork preparation; willingness to learn separations workflow
• Experience or familiarity with licensed graphics is a plus but not required

Creative & Professional Skills

• Strong design eye, layout awareness, and attention to detail across artwork, typography, and visual composition
• Ability to multitask and work effectively in a fast-paced, shifting environment
• Reliable follow-up skills across email, messaging, and project communication
• Good time-management skills with the ability to handle multiple assignments under guidance
• Openness to feedback and commitment to growing creative craft and technical skills

Collaboration & Culture Fit

• Strong interpersonal skills and a collaborative, team-first mindset
• Comfortable adapting designs based on direction, feedback, and evolving consumer needs
• Eager to learn, experiment, and take on new creative challenges to support the Civil brand’s growth and innovation

Education & Experience

• Associates degree in graphic design, fashion design, visual communications, or a related creative field preferred, or equivalent practical experience
• 1–2 years of graphic design experience (internships, freelance, or entry-level roles in apparel, streetwear, or related creative industries all count)
• Familiarity with, or demonstrated interest in, streetwear, action sports, or contemporary apparel is strongly preferred
• Experience preparing graphics for production, screen printing, or apparel design workflows is a plus

Physical & Mental Demands

• This role is primarily office-based with regular use of standard office equipment.
• Ability to sit or stand for extended periods and move throughout office, showroom, or production environments as needed.
• Ability to occasionally lift, carry, or move materials or product weighing up to 25 lbs, with or without reasonable accommodation.
• Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
• Ability to work in varied environments, including exposure to noise, temperature fluctuations, and occasional outdoor elements.
• Ability to manage multiple priorities, deadlines, and shifting demands in a fast-paced environment.
• Capacity to maintain focus, sound judgment, and professional communication while navigating time-sensitive issues.
• This role may require flexibility in work hours during peak production periods.

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast-moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way.

This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands-on, solutions-driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

• Competitive compensation: $18 – $24 hourly, depending on experience and qualifications
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO)
• Employee merchandise discounts
• Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Civil Clothing Inc. is seeking a Product Development Coordinator to support the end-to-end development of Darc Sport collections, partnering with our Torrance-based team to ensure product moves efficiently from concept through production. In this role, you’ll help bring designs to life by coordinating sample development, maintaining accurate product documentation, tracking WIP and samples, and supporting cross-functional teams throughout the development cycle.

You’ll work closely with Design, Technical Design, Sourcing, Planning, and factory partners to keep projects organized, information accurate, and timelines on track. The ideal candidate is organized, proactive, and collaborative, with a strong attention to detail and a service-oriented mindset. A foundational understanding of garment construction, fabrics, and the product development process will help you succeed as you support the team in delivering well executed product to market.

This role plays an important part in ensuring our collections move smoothly through the development process. At Civil, we value accountability, precision, and strong follow-through. Your work will help keep product development organized, timelines on track, and cross-functional teams aligned, supporting the successful delivery of product from concept through production while maintaining the quality and brand standards Civil is known for.

What You’ll Do

Product Development Coordination

• Support the end-to-end product development process by coordinating samples, materials, and documentation across multiple collections and seasonal drops.
• Track incoming samples including protos, fit samples, and development materials, ensuring they are labeled, organized, and accurately logged.
• Assist with sourcing and organizing development materials such as fabrics, lab dips, strike-offs, and trims.
• Maintain accurate tech packs and update documentation as changes occur throughout the development cycle.

Sample Tracking & Documentation

• Maintain weekly WIP reports and development trackers to ensure accurate visibility for cross-functional teams.
• Create and maintain spreadsheets, line lists, and development reports to support product tracking and planning.
• Submit clear and organized comments to vendors following sample reviews and fittings.

Vendor & Factory Communication

• Communicate daily with overseas vendors and sourcing partners regarding development progress, sample status, delivery timelines, and cost considerations.
• Ensure vendor communication is clear, timely, and accurately reflects design, development, and production updates.

Cross-Functional Collaboration

• Partner closely with Design, Technical Design, Production, Planning, and Sales teams to support smooth product development and alignment across departments.
• Assist in coordinating sample submissions and approvals with internal teams, buyers, and sales partners when needed.
• Support the Production and Planning teams in tracking timelines and helping expedite urgent development needs.

Operational Excellence

• Help maintain development calendars and track progress against key milestones to support on-time delivery.
• Provide general administrative support to the Product Development team, helping maintain organized records and development materials.
• Proactively follow up on outstanding tasks, samples, and vendor updates to keep projects moving forward.
• Identify potential delays or gaps in information early and escalate appropriately to protect timelines.
• Maintain strong attention to detail and follow-through across all tracking, communication, and documentation.
• Operate with accountability and a solutions-oriented mindset in a fast-paced environment.

Culture & Team Contribution

• Contribute to a respectful, inclusive, and collaborative team environment.
• Build positive working relationships across departments and with external vendors to support smooth execution.
• Demonstrate professionalism, reliability, and a sense of urgency in completing tasks and meeting deadlines.
• Take pride in accuracy, organization, and supporting the broader team’s success through consistent follow through.

What You Bring

Knowledge, Skills & Abilities

• Working knowledge of apparel development, garment construction, and product development processes.
• Proficiency in Microsoft Excel, Word, and Outlook for tracking, documentation, and communication
• Familiarity with PLM systems or tech pack tools is a plus.
• Familiarity with Adobe Illustrator and Photoshop for reviewing design and development materials is a plus.
• Strong attention to detail and accuracy across documentation, sample tracking, and development updates.
• Excellent organization and time management skills with the ability to manage multiple projects and deadlines.
• Ability to work efficiently and stay organized in a fast-paced, deadline-driven environment.
• Clear written and verbal communication skills when working with internal teams and vendor partners.
• Strong follow-through and proactive communication to keep development timelines on track.
• Collaborative, positive team player who works well across departments.
• Self-starter who takes ownership of work and approaches challenges with a solutions-oriented mindset.

Education & Experience

• Associate’s or Bachelor’s degree in Apparel Product Development, Fashion Design, or a related field preferred; equivalent hands-on experience will also be considered
• 1–3 years of experience in apparel product development, merchandising, or a related role; internship experience encouraged.
• Basic understanding of garment construction, product development workflows, and sample stages.
• Experience supporting products from concept through development and production is a plus.
• Proficiency in Adobe Illustrator and Photoshop for reviewing technical drawings and construction details.
• Experience in streetwear, action sports, or apparel environments is a plus.

Physical & Mental Demands

• This role is primarily office-based with regular use of standard office equipment.
• Ability to sit or stand for extended periods and move throughout office, showroom, or production environments as needed.
• Ability to occasionally lift, carry, or move materials or product weighing up to 25 lbs, with or without reasonable accommodation.
• Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
• Ability to work in varied environments, including exposure to noise, temperature fluctuations, and occasional outdoor elements.
• Ability to manage multiple priorities, deadlines, and shifting demands in a fast-paced environment.
• Capacity to maintain focus, sound judgment, and professional communication while navigating time-sensitive issues.
• This role may require flexibility in work hours during peak production periods.

Travel Requirements

• Valid CA Driver’s License

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast-moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way.

This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands-on, solutions-driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

• Competitive compensation: $55K – $70K annually, depending on experience and qualifications
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO)
• Employee merchandise discounts
• Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Company Overview:

Jeans Innovation Center is a leading apparel and denim brand that is part of the Fast Retailing global family of companies. We believe people are the key to achieving our overall success. We are a company that is committed to developing and growing our talent to align with business growth and objectives.

Position Overview:

Jeans Innovation Center is seeking an Pattern Room Assistant. We are looking for an individual who will support our pattern makers with day to day duties, as well as creating 1st patterns and aid in assistance with our production team. This individual will need to have some experience with using Gerber systems, Adobe Illustrator, and Excel.

Responsibilities

• Create pattern card with all necessary information including final spec measurements and hand off to sample maker team.
• Along with delivering pattern card to sample maker, provide advice and or input on the right techniques to construct the garment.
• Receive completed sample from sample maker team and measure for accuracy.
• Organization patterns, and should adhere to ongoing timelines as needed
• Maintain a library of good basic patterns as a reference
• Review with team fit technician notes for any pattern adjustments needed to produce final spec measurements and development/production pattern to be handed off.
• Create development patterns and make changes and edits on the Gerber system. Will make production patterns as needed
• Translate the design sketch and or sample into a first pattern using Gerber software on PC.
• Work with design/pre production team on fit specifics
• Attend development/production fittings of samples with design and pre production team.
• Work with sample room on sewing construction based off patterns.

Education and Experience:

• Minimum 1 years’ of Pattern Making experience
• Must have a minimum 1 years of denim pattern making experience (import and domestic fabric)
• Knowledge of Gerber systems
• Candidate must have experience with PC systems such as Outlook email, MS Word, and basic MS Excel
• Associates Degree from college or university preferred
• Must be willing to test for 2 hour during interview

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel; is occasionally required to talk or hear; walk, stand or otherwise move self in a reasonable way position to perform the essential duty. The employee must occasionally lift, carry or otherwise move or position up to 10 pounds.

Work Environment:

The noise level in the work environment is usually moderate to loud. The employee comes in contact on occasion with a sharp object. The general working hours are between 8:30 am to 5:30pm and overtime may be required from time to time.

Jeans Innovation Center values the individual talent that comprises this company and is committed to equal opportunities for each employee's advancement. Our company believes in and supports policies and practices that prohibit discrimination against any person because of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation or any other characteristic protected by applicable law.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)