Dell Remote Access Controller Jobs Remote Jobs in Usa
2 positions found
C
Network Field Technician
Salary not disclosed
CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!
Title: Field Service Technician
Location: Palo Alto, CA
Type: Contract-to-Hire
Duration: 6 - month contract to start
Pay: $35 - $45/hour W2
Shift: Monday - Friday, 8am - 5pm with occassional weekend work
Description:
Brief Overview
The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues
What you will do
- Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
- Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
- Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
- Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
- Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
- Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
- Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
- Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
- Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
- Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
- Provide technical support and setup during special events at SHC locations such as conferences.
- •Complete accurate and timely updates in Asset Management tracking system.
- •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
- •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
- •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
- •Ensure equipment is per the defined SHC standards
- •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
- •Consult with Project Managers for procurement of IT hardware for projects and manage procurement
Education
- Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
Experience Qualifications
- Five (5) years of related work experience; experience in a healthcare IT environment preferable.
Required Knowledge, Skills and Abilities
- Experience troubleshooting, repairing and supporting the following (or similar):
- Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
- HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
- Apple (iPad) and other common tablet computing devices;
- Printers, monitors, external hard-drives, network interface cards, etc.;
- Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
- Cisco switches (e.g., Catalyst, Nexus);
- Cisco wireless access points (e.g., Aironet);
- Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
- MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
- One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
- Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.
Licenses and Certifications
- DL - Driver’s License – Any US State .
T
Server Systems Administrator
Salary not disclosed
Server Systems Administrator Alhambra, CA, 91803 (Onsite) 12+ months Contract Additional Skills Required Experience with configurating new virtual servers within a VxRail VMware environment, leveraging VMware NSX for network virtualization and Aria tools for advanced automation and management.
Hands-on experience with optimizing virtual machine (VM) performance by proactively identifying, troubleshooting, and resolving performance bottlenecks and related issues to ensure system stability and efficiency.
Strong knowledge of implementing proactive measures to mitigate zero-day vulnerabilities across servers and infrastructure, ensuring rapid response and system security.
Proficient with writing clear, grammatically correct communications and documentation in English.
Experience with configuring DHCP settings and create, manage, and maintain DNS records to ensure accurate name resolution and network reliability.
Experience with administering and managing Microsoft Outlook 2016 environments, including configuration, troubleshooting, and user support to ensure optimal email functionality and integration.
Proficient in administering core infrastructure operations, storage and back-up systems upgrades and migrations to new technologies and platforms.
Experience developing and maintaining custom PowerShell scripts to automate administrative tasks, streamline system operations, and enhance efficiency across IT environments.
Experience with design and architect VMware Horizon environments, including pod configuration, Unified Access Gateway (UAG) placement, load balancing strategies, and certificate management to ensure secure, scalable, and high-performance virtual desktop infrastructure.
Hands-on experience with administration and support VMware Horizon–based Virtual Desktop Infrastructure (VDI), including end-to-end deployment, configuration, and ongoing operations; design and manage Unified Access Gateway (UAG) for secure remote access, and troubleshoot connectivity, performance, and authentication issues to ensure a reliable, scalable user experience.
Proficient with security hardening and vulnerability remediation for Windows and Linux systems to ensure compliance with best practices and maintain a secure operating environment.
Experience with configuring, monitoring, logging, and alerting platforms, including Azure Monitor and Security Information and Event Management (SIEM) tools, to ensure proactive system oversight and rapid incident response.
Proficient in developing technical documentation, including Standard Operating Procedures (SOPs) and operational runbooks, to ensure consistency, efficiency, and adherence to best practices across IT operations.
Proficient with Linux-Based Operating Systems -Administration of enterprise Linux servers (RHEL, Rocky, Ubuntu or equivalent), patch management, system hardening, logging, and scripting (Bash and/or Python).
• Strong knowledge of managing Identity and Access Management (IAM) across hybrid environments, including administration and support of on-premises Active Directory integrated with Microsoft Azure Entra ID (formerly Azure Active Directory); apply expertise in authentication, authorization, and access control principles to ensure secure and seamless identity solutions.
Proficient in leveraging enterprise administration and monitoring tools, including Hyena, CoreView, Microsoft WebIAM, PowerShell 7, and VMware solutions such as vCenter, vSphere, Aria, vRealize Operations (vROps), and ControlUp, to ensure efficient system management and performance optimization.
Proficient with Veritas NetBackup for designing backup architectures, configuring environments, and managing tape-based backup solutions to maintain data integrity and support disaster recovery readiness.
Hands-on experience with administering Dell EMC Unity family storage appliances (Linux based OS).
Experience Required Minimum of 5 years of experience implementing and maintaining virtualized systems and networks, with at least four (4) years of that supporting VMWare infrastructure and software (ESXi Hypervisor Appliances running on vxRail, using VShere, VCenter, VRops and ControlUp tools).
With at least (4) years of experience supporting MS Active Directory and associated domain controller systems as noted above (DNS, DHCP, etc.).
Education Required This classification requires the possession of a bachelor’s degree in an IT-related or Engineering field.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Hands-on experience with optimizing virtual machine (VM) performance by proactively identifying, troubleshooting, and resolving performance bottlenecks and related issues to ensure system stability and efficiency.
Strong knowledge of implementing proactive measures to mitigate zero-day vulnerabilities across servers and infrastructure, ensuring rapid response and system security.
Proficient with writing clear, grammatically correct communications and documentation in English.
Experience with configuring DHCP settings and create, manage, and maintain DNS records to ensure accurate name resolution and network reliability.
Experience with administering and managing Microsoft Outlook 2016 environments, including configuration, troubleshooting, and user support to ensure optimal email functionality and integration.
Proficient in administering core infrastructure operations, storage and back-up systems upgrades and migrations to new technologies and platforms.
Experience developing and maintaining custom PowerShell scripts to automate administrative tasks, streamline system operations, and enhance efficiency across IT environments.
Experience with design and architect VMware Horizon environments, including pod configuration, Unified Access Gateway (UAG) placement, load balancing strategies, and certificate management to ensure secure, scalable, and high-performance virtual desktop infrastructure.
Hands-on experience with administration and support VMware Horizon–based Virtual Desktop Infrastructure (VDI), including end-to-end deployment, configuration, and ongoing operations; design and manage Unified Access Gateway (UAG) for secure remote access, and troubleshoot connectivity, performance, and authentication issues to ensure a reliable, scalable user experience.
Proficient with security hardening and vulnerability remediation for Windows and Linux systems to ensure compliance with best practices and maintain a secure operating environment.
Experience with configuring, monitoring, logging, and alerting platforms, including Azure Monitor and Security Information and Event Management (SIEM) tools, to ensure proactive system oversight and rapid incident response.
Proficient in developing technical documentation, including Standard Operating Procedures (SOPs) and operational runbooks, to ensure consistency, efficiency, and adherence to best practices across IT operations.
Proficient with Linux-Based Operating Systems -Administration of enterprise Linux servers (RHEL, Rocky, Ubuntu or equivalent), patch management, system hardening, logging, and scripting (Bash and/or Python).
• Strong knowledge of managing Identity and Access Management (IAM) across hybrid environments, including administration and support of on-premises Active Directory integrated with Microsoft Azure Entra ID (formerly Azure Active Directory); apply expertise in authentication, authorization, and access control principles to ensure secure and seamless identity solutions.
Proficient in leveraging enterprise administration and monitoring tools, including Hyena, CoreView, Microsoft WebIAM, PowerShell 7, and VMware solutions such as vCenter, vSphere, Aria, vRealize Operations (vROps), and ControlUp, to ensure efficient system management and performance optimization.
Proficient with Veritas NetBackup for designing backup architectures, configuring environments, and managing tape-based backup solutions to maintain data integrity and support disaster recovery readiness.
Hands-on experience with administering Dell EMC Unity family storage appliances (Linux based OS).
Experience Required Minimum of 5 years of experience implementing and maintaining virtualized systems and networks, with at least four (4) years of that supporting VMWare infrastructure and software (ESXi Hypervisor Appliances running on vxRail, using VShere, VCenter, VRops and ControlUp tools).
With at least (4) years of experience supporting MS Active Directory and associated domain controller systems as noted above (DNS, DHCP, etc.).
Education Required This classification requires the possession of a bachelor’s degree in an IT-related or Engineering field.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
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