Senior Project Manager

Senior Project Manager – Product Operating Model & Delivery

Overview

This role is part of a broader Corporate IT Alignment program that includes multiple workstreams led by a Program Manager. The Senior Project Manager will lead the initiative focused on building and implementing a Product Management Framework and Product Operating Model for corporate IT services.

The goal of this workstream is to help transition traditional IT service delivery into a product-based model (“Service as a Product”). This role will guide the design, rollout, and adoption of the framework while working closely with cross-functional teams to embed product-focused practices across IT.

Key Responsibilities

Program Planning & Coordination

Develop and manage project plans, timelines, and milestones while maintaining alignment with stakeholders across IT, product, and service teams.

Framework & Operating Model Development

Drive the design and implementation of a structured product management framework and operating model that defines product lifecycle stages, governance, and delivery practices.

Service as a Product Enablement

Support the transition of IT services into product-oriented offerings by defining ownership models, service lifecycles, roadmaps, and performance measures.

Process & Governance Design

Create scalable workflows, operational procedures, and governance standards to support consistent product delivery.

Documentation & Templates

Develop standardized materials such as roadmaps, reporting templates, playbooks, and product documentation to support consistent execution.

Tools & Delivery Standards

Promote consistent use of delivery tools and define best practices for processes and documentation, including Azure DevOps.

Team Enablement & Coaching

Guide teams through adoption of the new framework and delivery model. Facilitate agile ceremonies and support rotating Scrum Master responsibilities when needed.

Implementation & Continuous Improvement

Oversee rollout across teams, provide training and support, and drive ongoing improvements based on feedback and performance insights.

Required Experience & Skills

• 10+ years of experience managing projects or programs, ideally within IT transformation, product delivery, or operating model initiatives
• Experience developing or implementing product management frameworks or service transformation programs
• Familiarity with product-based IT delivery or “Service as a Product” models
• Strong understanding of Agile, Waterfall, or hybrid project methodologies
• Experience working in environments with Scrum ceremonies such as stand-ups, retrospectives, and backlog refinement
• Proficiency with Azure DevOps (ADO) and collaboration tools such as Miro, PowerPoint, Excel, and Word
• Strong stakeholder engagement, communication, and leadership abilities
• Experience coaching teams and supporting adoption of new processes or frameworks
• Ability to manage complex initiatives with multiple stakeholders and deadlines