Customer Operations Remote Jobs in Usa

Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)

A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.

This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.

You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.

Key Responsibilities

Deployment & Configuration

• Lead end-to-end deployments of imaging, AI, and data management software systems at customer environments
• Configure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructures
• Work with networking, authentication, storage, and security configurations to ensure successful installations
• Collaborate with field engineering teams during system installation and commissioning
• Develop standardized deployment playbooks, documentation, and validation checklists

System Reliability & Upgrades

• Manage software version rollouts, upgrades, and patching across deployed customer environments
• Work with monitoring and observability teams to track system performance and health
• Troubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layers
• Improve automation around upgrades, rollbacks, and maintenance processes

Engineering Collaboration & Continuous Improvement

• Identify recurring deployment or performance challenges and work with R&D teams to design long-term solutions
• Provide structured feedback from field deployments to improve product architecture and deployment workflows
• Validate new deployment tools, frameworks, and configuration approaches prior to wider rollout
• Contribute to improving the scalability and resilience of the overall platform

Customer IT & Cross-Functional Collaboration

• Serve as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data access
• Ensure deployments comply with institutional IT policies and healthcare regulatory requirements
• Collaborate closely with support and monitoring teams to align escalation processes and root cause investigations
• Participate in post-deployment reviews to improve operational processes and reliability

Documentation & Knowledge Sharing

• Maintain detailed installation and configuration documentation
• Develop deployment guides, troubleshooting documentation, and internal knowledge resources
• Support and mentor field teams on standardized deployment and configuration practices

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline
• 5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineering
• Strong Linux (Ubuntu) administration and scripting skills
• Experience with containerization and orchestration technologies (Docker, Kubernetes)
• Experience with database technologies such as PostgreSQL or MongoDB
• Familiarity with web service configuration (Nginx or Apache)
• Solid understanding of networking concepts including VPNs, firewalls, and authentication systems
• Ability to troubleshoot complex distributed systems across software, infrastructure, and data layers
• Strong communication and collaboration skills when working with cross-functional teams and customer IT stakeholders

Preferred Experience

• Exposure to medical imaging systems, digital pathology, or healthcare technology environments
• Familiarity with DICOM or PACS systems
• Experience deploying or supporting AI/ML models in production environments
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK)
• Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)
• Experience supporting hardware and software integrated systems

Why This Role

This position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.

Overview:

Join Enterprise Benefits Solutions, where we streamline workflows and deliver exceptional customer service that consistently meets and exceeds expectations.

We're seeking a positive, enthusiastic professional who thrives in a fast-paced, high-volume environment. In this role, you'll develop in-depth knowledge of the Employer Market and our product offerings. The ideal candidate is a quick learner who adapts easily to new systems and procedures, applies knowledge effectively during problem resolution, and knows when to ask for assistance. Service-oriented phone skills are essential.

Summary:

• Enter required data with a high degree of accuracy across a variety of form types and electronic files, including applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests. Cross-train with team members and learn skills from other teams to provide backup support during peak volumes and enhance overall capabilities.

• Use sound judgment and critical thinking skills to research and resolve problems that inhibit processing, including program setup errors on customized plans.

• Follow up to obtain missing information needed for processing by producing customer-focused correspondence and emails (sometimes utilizing templates) or placing phone calls to customers and clients.

• Research and respond to team Inbox emails in a timely manner. Fulfill and process customer and client requests and spreadsheets as assigned. Prioritize work according to bill dates as needed.

• Support Salesforce and complete service requests assigned by the Enterprise Call Center (ECC) in a timely manner, including participation in the ECC IM Chat rotation.

• Adhere to department quality and security standards for all tasks and complete work within service level obligations.

Qualifications:

• Strong data entry skills which include speed and accuracy.

• Ability to perform within established department goals including quality assurance (QA).

• Good problem-solving skills and attention to detail.

• Ability to apply good judgement to situations including time management.

• Strong customer focus on both internal and external customers.

• PC skills. (Microsoft Office basics) Adaptability to learn how to process on multiple internal systems.

• Good prioritization skills and adaptable to change.

• Ability to work effectively both individually and in a team environment.

• Solid work ethic combined with professionalism and a positive 'can-do' attitude.

• Good communication skills both verbally and written.

• Willingness to suggest new ideas, processes and procedures.

• Demonstrate a willingness to help others and be cross trained in multiple tasks and other departments.

• Flexibility to work overtime during peak volumes.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 1 - 2 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

Your Title: Customer Care Representative

Your Location: Towaco (New Jersey)

Reporting to: Customer Care Manager

Salary Range Based on Experience: $59,900 - $75,000

Main responsibilities

Build Customer Care strategy and follow global guidelines

Identify opportunities for improvement in Customer Care and participate in projects when relevant

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Work with the customer care team on customer relationship and delivering customer experience

Daily communication and collaboration with customers, operations, and sales

Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

When applicable determine corrective action with the help of the Support Office and Control Tower

Prepare Debit and Credit notes, process quality notifications and Customer Returns

Manage customer expectations and building relationships

Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Ask for and act upon Customer feedback

Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and contribute to improve New customer experience

Education

High School or Secondary Education

Associate or University Degree

Languages: English and other language(s)

Professional experience: 2-3 years in the industry including customer-facing role

Required skills

Knowledge of SAP and associated processes

Microsoft Office expertise

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Understanding of Shipping Terminology

Knowledge of Lean/Six Sigma, (white/yellow belt)

Benefits

Benefits include medical, dental, vision, family leave and a high-matching 401 (k) plan.

This is a hybrid remote/on-site

#LI-hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Be the central link between the customer, operations, sales team to ensure the client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

Your Title: Customer Care Representative

Your Location: Mt. Olive site (New Jersey)

Reporting to: Customer Care Manager

Salary Range Based on Experience: $59,900 - $75,000

Main responsibilities

Build Customer Care strategy and follow global guidelines

Identify opportunities for improvement in Customer Care and participate in projects when relevant

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Work with the customer care team on customer relationship and delivering customer experience

Daily communication and collaboration with customers, operations, and sales

Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

When applicable determine corrective action with the help of the Support Office and Control Tower

Prepare Debit and Credit notes, process quality notifications and Customer Returns

Manage customer expectations and building relationships

Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Ask for and act upon Customer feedback

Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

Provide coverage and support accounts for other team members

Know how to diffuse a difficult situation and get resolution with the customers

Follow the new Customer/product processes and contribute to improve New customer experience

Education

High School or Secondary Education

Associate or University Degree

Languages: English and other language(s)

Professional experience: 2-3 years in the industry including customer-facing role

Required skills

Knowledge of SAP and associated processes

Microsoft Office expertise

Demonstrated Customer Relationship Management

Basic Inventory Management knowledge

Understanding of Shipping Terminology

Knowledge of Lean/Six Sigma, (white/yellow belt)

Benefits

Benefits include medical, dental, vision, family leave and a high matching 401k plan.

#LI-hybrid

This is a hybrid remote/on-site

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.

About G2 Digital

G2 Digital is the online gaming division of G2 Gaming and the team behind Vegas Club Casino, our real‑money online casino brand. Built by industry experts across land‑based and digital gaming, we focus on delivering exceptional, player‑first online casino experiences.

We design and operate regulated digital gaming platforms that combine intuitive design, engaging content, and trusted technology. Our mission is to create seamless, entertaining, and secure online gaming environments grounded in responsible gaming and the highest regulatory standards

Role Overview

The Customer Operations Associate plays a central role in protecting the integrity of our platform while delivering outstanding support to players. This is a hands‑on operational role that blends customer service, fraud prevention, payments operations, and regulatory compliance in a fast‑paced environment.

This role must be performed physically within New Jersey and primarily supports operations for the NJ market. As the company grows and enters additional regulated jurisdictions, the Associate may also support operational needs for new markets in alignment with expansion plans. Shifts rotate monthly between morning and evening schedules, and weekend availability is required.

What You’ll Do

Player Support & Experience

• Deliver high‑quality support to players across email, live chat, and phone, ensuring every interaction is handled with professionalism, clarity, and empathy.
• Resolve account, payment, gameplay, and technical issues by taking ownership of each case and guiding players through solutions.
• Maintain accurate, detailed case notes in the CRM to ensure full visibility and continuity across teams.
• Identify situations requiring deeper investigation or regulatory review and escalate them promptly to the appropriate Associates.

Fraud Monitoring & Risk Management

• Monitor real‑time player activity to detect fraud, bonus abuse, account takeover attempts, and other risk behaviors in the market.
• Conduct thorough investigations using internal tools, risk platforms, and transaction‑monitoring systems to validate player behavior and protect platform integrity.
• Take decisive action on accounts—including holds, verifications, and closures—in accordance with internal policies and jurisdiction-specific regulations.
• Contribute to the evolution of fraud‑detection rules, workflows, and best practices by sharing insights and identifying emerging patterns.

Payments & Transaction Operations

• Process deposits, withdrawals, chargebacks, and disputes with precision, ensuring timely and accurate handling of all financial transactions.
• Perform KYC/AML checks and verify player documentation to meet regulatory and internal compliance standards.
• Assist in troubleshooting failed transactions, resolve anomalies, and ensure smooth payment flows.
• Maintain organized, audit‑ready records of all payment actions to support compliance, reporting, and internal controls.

Regulatory Compliance & Reporting

• Operate in full alignment with NJDGE requirements, ensuring every action meets regulatory expectations.
• Support mandatory reporting processes, including internal suspicious activity reports (ISARs), fraud logs, and responsible‑gaming escalations.
• Uphold strict confidentiality, data‑protection standards, and secure handling of sensitive player information.

Cross‑Functional Collaboration

• Partner closely with Marketing, Compliance and Product teams to resolve issues and enhance operational workflows.
• Provide actionable insights on recurring player issues, platform friction points, and opportunities to improve the overall player experience.
• Participate in ongoing training, contribute to internal knowledge bases, and help strengthen operational excellence across the team.

Required Qualifications:

• Experience in online gaming operations, fraud prevention, payments, or high‑volume customer support.
• Proven ability to operate in a fast‑paced, highly regulated environment while maintaining exceptional attention to detail.
• Strong analytical skills with the ability to identify behavioral patterns, detect anomalies, and make sound decisions under pressure.
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly and professionally.
• Flexibility to work rotating shifts—including evenings, weekends, and holidays—as required in 24/7 gaming operations.
• Must be a current New Jersey resident and able to work on‑site in NJ.

Preferred Qualifications:

• Minimum 2 years of experience in online casino operations or a closely related area (fraud, payments, risk, or customer operations).
• Hold a New Jersey Casino License.
• Knowledge of NJDGE regulatory frameworks.
• Familiarity with KYC/AML processes, chargebacks, and risk‑management tools.

We’re seeking a detail‑oriented Customer Operations Coordinator to manage end‑to‑end customer orders and support our Order‑to‑Cash process. This role serves as the primary contact for customer inquiries, pricing, documentation, and issue resolution, while building strong relationships with customers and vendors. The ideal candidate is a proactive self‑starter with excellent problem‑solving and customer service skills.

Key Responsibilities

• Manage customer orders using SAP and ensure contract adherence
• Support pricing, billing, deductions, and documentation requests
• Prepare routine internal/external reports
• Coordinate international shipping documents
• Partner with production, shipping, and warehouse teams
• Handle customer inquiries and complaints professionally
• Support process improvements and maintain data integrity

Qualifications

• 1–3 years of customer support experience
• Strong analytical, organizational, and communication skills
• Proficiency in Microsoft Office
• Ability to multitask and work cross‑functionally

Preferred

• Experience in manufacturing
• Knowledge of logistics, export/import, or demand planning
• Multilingual skills

About Honor the Gift

Founded by Russell Westbrook in 2016, Honor the Gift is rooted in creativity, fashion, and self-belief. We release curated men’s collections each season—each inspired by Russell’s experiences growing up in the inner city and translated into premium, story driven apparel.

About the Role

We are seeking a highly analytical and systems-driven Wholesale Operations & Logistics Coordinator to power the operational backbone of our wholesale and Ecommerce division. This role owns core wholesale operations including ERP accuracy, inventory integrity, 3PL execution, routing and compliance, EDI performance, and operational reporting. You’ll work closely with Sales, Senior Operations Leadership and our 3PL to ensure flawless execution from preorder planning to outbound shipments at scale. This role partners daily with our Senior Operations Leadership to ensure products continue to flow to our customers.

ERP / Systems Ownership

• Maintain accurate style, pricing, attributes, UPCs, and customer data in AIMS36 using details provided by cross-functional teams.
• Ensure data integrity across AIMS360, NuOrder, and internal operational tools.
• Manage seasonal ERP → B2B data syncs to support go-to-market readiness.
• Audit and maintain clean, structured data used across Sales, Finance, and Operations.
• Inventory & Data Integrity
• Own daily and weekly inventory accuracy, variance analysis, and stock adjustments.
• Lead cycle counts and investigates discrepancies with 3PL leadership.
• Reconcile ERP vs. warehouse inventory and implement corrective workflows.

EDI & Compliance Management

• Monitor, validate, and troubleshoot EDI transmissions and retailer requirements.
• Ensure routing guide compliance across major accounts.
• Partner with the 3PL on correct packing, ticketing, labeling, and compliance standards.
• Conduct root-cause analysis for chargebacks and operational deductions.

3PL Coordination & Execution

• Partner daily with our 3PL to ensure on-time pick, pack, and shipment execution.
• Communicate order waves, shipping priorities, routing rules, and packing standards.
• Address exceptions quickly: shorts, overages, ASN errors, carton discrepancies, pick issues.
• Daily check in on DTC order fulfillments
• Address any issues with 3PL regarding DTC order issues.

Fulfillment Oversight

• Monitor live fulfillment progress across WMS dashboards and AIMS360.
• Align ship windows and order priorities with Sales.
• Validate labels, ASN data, carton counts, and documentation before order closure.

Operational Reporting

• Produce weekly reporting on inventory availability, fulfillment progress, and EDI transmission health.
• Support leadership with operational dashboards and KPI visibility.

Performance & Process Improvement

• Review weekly 3PL KPIs: SLA compliance, accuracy, throughput, inventory health.
• Identify bottlenecks and lead cross-functional workflow improvements.
• Ensure 3PL adheres to routing, compliance, packaging, and ticketing standards.
• Act as the primary operational bridge between HTG and our 3PL partners.
• Cross-Functional Collaboration
• Partner with Sales on allocations, order priorities, and seasonal availability.
• Work with the Customer Operations Coordinator on order status, exceptions, and routing support.
• Collaborate with Production & Merch on style changes, attribute updates, and dropped styles.
• Coordinate with Finance on inventory adjustments and receiving accuracy (not invoicing).

What We’re Looking For

• 3+ years’ experience in wholesale operations, ERP administration, logistics, or apparel product cycle.
• Strong knowledge of AIMS360 or similar ERP systems; familiarity with Shopify, Brand boom, or NuOrder a plus.
• Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, auditing).
• Systems-driven problem solver with strong analytical ability.
• Highly organized, detail-focused, and comfortable owning complex workflows.
• Clear written and verbal communication skills.
• Skilled at troubleshooting discrepancies and implementing corrective solutions.
• Experience in working in house for fashion brands or consumer goods strongly preferred.

Pay Rate (Full-Time Position)

$25–$35 per hour

About US Solar

US Solar is a developer, owner, operator, and financier of solar and solar + storage projects, with a focus on emerging state markets, community solar programs, distributed generation and small-scale utility projects nationwide.

US Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success.

About Sunscription

is US Solar’s platform for managing community solar subscriptions, billing, and customer operations across multiple markets. The platform supports both residential and commercial subscribers, enabling them to participate in community solar projects and receive savings on their electric bills.

The Subscription Data Operations Lead will join the Sunscription team and play a critical role in supporting contract execution, allocation accuracy, and financial closings by serving as the central owner of subscription data and documentation.

Position Description

The Subscription Data Operations Lead serves as the primary data input and coordination point for community solar subscriptions. This role owns the accuracy and flow of information across allocation spreadsheets, executed contracts, utility documentation, and internal systems.

The position requires strong execution within US Solar’s current Excel based allocation and mail merge workflows, while also supporting improvements to automation, documentation, and reporting processes over time. The successful candidate will be detail oriented, systems minded, and comfortable operating in a fast paced environment where processes continue to evolve.

Responsibilities

• Serve as the primary owner of subscription data across allocation spreadsheets, contracts, utility documentation, and internal platforms.
• Execute and maintain Excel based allocation models and mail merge workflows used to generate contracts and supporting documentation.
• Ensure consistency and accuracy between modeled allocations, executed agreements, and utility records through regular validation and reconciliation.
• Administer the execution and recording of commercial subscription agreements and associated costs to support long term contract management, cost, and revenue tracking.
• Track and analyze residential subscriber acquisition activity to monitor program progress, validate enrollment data, and support allocation planning
• Organize and maintain allocation lists, contracts, utility bills, and utility documentation required for enrollment, billing, and ongoing management.
• Create and maintain subscription summaries and documentation required for program and project financial closings.
• Track additional documentation requirements as projects move toward COD and financial close.
• Migrate deal information and documentation accurately and completely into internal subscriber billing and management platform
• Standardize documentation and reporting formats to improve consistency and accessibility for internal stakeholders.
• Identify opportunities to streamline manual processes and improve efficiency within existing Excel and document generation workflows.
• Collaborate with accounting, finance, asset management, and the Sunscription team to support data needs across the customer lifecycle.
• Create and deliver customer onboarding communication to support billing setup and closing requirements.
• Perform process improvement and administrative tasks to support the overall success of community solar subscriptions.

Requirements

• Bachelor’s degree and five or more years of professional experience in operations, data management, finance, or a related field.
• Exceptional attention to detail with strong organizational skills.
• Advanced proficiency in Microsoft Excel and experience managing complex spreadsheets.
• Experience executing document generation or mail merge workflows tied to structured data.
• Comfort working with contracts, utility documentation, and operational data.
• Ability to learn new tools and contribute to the gradual improvement of existing systems and processes.
• Strong communication skills and ability to collaborate across teams.
• Self directed and comfortable working independently in a fast paced environment.
• Interest in renewable energy and community solar programs.
• US Solar seeks individuals who are flexible, motivated, responsible, and eager to contribute to a collaborative team environment.