Maintenance Supervisor

Position Summary

The Maintenance Supervisor is responsible for the day-to-day maintenance operations of an assigned standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, Risk Management, and personnel administration.

Essential Duties & Responsibilities

Coordinates the day-to-day operations of the property.

Assists supervisor with interviewing and hiring maintenance staff.

Directs and supervises daily activities of the maintenance team, such as planning and preparing

work schedules, assigning tasks and delegating work, monitoring progress and work flow,

reviewing work for timeliness and accuracy, and appraising work performance.

Consults with supervisor to determine and implement associate performance actions, which

includes raises, promotions, discipline, terminations, etc.

Schedules, monitors and performs preventative maintenance and apartment turns.

Leads on-site maintenance staff and participates in diagnosing problems and repairs in the areas

of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and

appliances.

Manages and responds to resident maintenance issues and repairs by responding promptly and

professionally.

Inspects apartments before and after move-in and move-outs, as well as after the apartment has

been turned.

Performs property inspections on a regular basis in order to maintain cleanliness and identify

problems.

Ensures swimming pool and fitness areas are inspected daily.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance team to

items that need to be repaired.

Manages vendor selection and vendor relations, so as to ensure quality performance.

Obtains bids from outside contractors as well as oversees contractor work for completeness.

Prepares, executes and monitors maintenance budget and ensures expense control.

Purchases maintenance supplies for the property while staying within the planned budget.

Reviews, prepares, and submits property invoices accurately and in accordance with established

guidelines.

Communicates with supervisor regarding the overall maintenance function at the property.

Ensures excellent customer service to prospective and current tenants, and promotes a quality

living experience for all residents.

Education and/or Experience

High School diploma or equivalent.

Minimum 3 years of previous experience in property management maintenance, other building

maintenance or related trade is required.

Skills/Specialized Knowledge

Ability to read, write, understand, and communicate in English.

Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as

well as computer tracking systems used at the property.

Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key

track system.

Excellent customer service and interpersonal skills; ability to relate to others.

Intermediate verbal and written communication skills.

Strong organizational and time-management skills.

Ability to perform basic mathematical functions.

Ability to read and comprehend budgets.

Comprehension of federal fair housing laws and any applicable local housing provisions.

Ability to multi-task.

Ability to make quick and effective decisions.

Ability to analyze and resolve problems.

Ability to cope with and defuse situations involving angry or difficult people.

Ability to negotiate a contract.

Ability to successfully delegate.

Ability to manage a team.

Ability to conduct interviews.

Ability to train.

Ability to set and meet goals.

Ability to consistently meet deadlines.

Ability to maintain flexibility and creativity in a variety of situations.

Ability to maintain confidentiality.

Ability to drive an automobile.

Required Licenses

Current driver license and automobile insurance.

May require one or more of the following certifications:

o EPA Certification, Type I and II.

o HVAC Certification.

o CPO certification (pool).

Other licenses and/or certifications as required by state law.

Other Requirements

Must maintain professional appearance and comply with prescribed uniform policy.

Must comply with all safety regulations, including the use of back brace, safety goggles and

gloves when appropriate.

Ability to be at work on a regular and consistent basis; Overtime may be required for this

position.

Ability to work weekends and non-traditional holidays.

Must be reachable at all times via phone or pager, except during approved time off.

Must be available to work on-call or when needed due to staffing shortages.

Some travel may be required.

Physical Demands

Standing, walking, and/or sitting for extended periods of time.

Frequent climbing, reaching, and use of fingers.

Moderate stooping, kneeling, crawling, pushing, pulling, and lifting, and talking and hearing.

Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

Pronounced visual acuity (near and far) and field of vision.

Ability to judge distances and spatial relationships.

Ability to identify and distinguish color.

Ability to distinguish the differences or similarities in odors using nose.

Ability to lift and/or move an excess of 100 pounds or more.

Ability to use standard maintenance equipment.

Mental Functions

Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate,

communicate, and instruct.

Ability to tolerate stressful situations.

Ability to work under moderate supervision.

Work Environment

Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the

weather in the different regions).

Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted

spaces.

Hazards

Potential exposure to communicable diseases through frequent contact with public.

Possible exposure to short-tempered or aggressive people.

Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and

radiation.