Business Systems Support Analyst

The Business Systems Support Analyst serves as a liaison between the Accounting team and IT, focusing on the support, maintenance, and improvement of business systems. This role ensures that systems operate effectively, business needs are met, and processes are streamlined for greater efficiency. The Analyst will troubleshoot issues, provide user support, document processes, and partner with stakeholders to implement enhancements that align with LERETA’s goals.

Key Responsibilities:

System Analysis & Support

• Maintain and troubleshoot financial systems (ERP, reporting tools, and related applications)
• Ensure data integrity and compliance with internal controls and regulatory requirements
• Train and assist end-users to ensure they can effectively utilize systems and tool

Business Requirements Gathering:

• Collaborate with Finance stakeholders to understand processes, dependencies, and business rules.
• Document functional and technical specifications for system enhancements

Project Coordination:

• Act as a liaison between Finance and IT teams for system upgrades, integrations, and new implementations
• Work with developers, project managers, and analysts to ensure solutions meet Accounting’s needs and support business goals.
• Participate in testing, validation, and deployment of system changes.
• Evaluate business requirements and translate them into system updates or enhancements.
• Identify opportunities to automate or simplify accounting processes through technology.

Reporting & Analytics:

• Develop and maintain financial reports and dashboards for management
• Provide insights to improve operational efficiency and decision-making

Governance & Documentation:

• Adhere to Data Governance standards for financial systems
• Maintain updated documentation for processes, workflows, and system configurations

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field
• 5+ years of experience in financial systems support or business analysis
• Strong knowledge of ERP systems (e.g., Oracle, SAP, or similar) and reporting tools
• Sage Software
• Sage 100 ERP
• Sage Intelligence
• Sage Paperless Office
• Sage FAS
• Proficient with MS SQL Queries & MS Excel Formulas
• Crystal Reports
• Sage Systems Installations, Configuration and Security
• Adaptive Planning
• Avalara
• SAP Concur Solutions
• Excellent communication and problem-solving skills
• Excellent communication skills to work effectively with both technical and non-technical users
• Ability to document processes and create training materials

Preferred Education & Experience:

• Experience with workflow automation and integration projects
• Familiarity with Data Governance frameworks
• Advanced Excel and financial modeling skills