Client Services Supervisor

JOB DESCRIPTION

Insight Global is hiring a Client Services Department Supervisor (Personal Lines, Property & Casualty) for a national insurance agency client based in Poughkeepsie, NY. This role will oversee the day‐to‐day operations of the client services department and lead a team of licensed Property & Casualty Client Service Specialists supporting personal insurance clients.

The ideal candidate has prior supervisory experience managing licensed P&C service teams and a strong background in personal lines insurance. This individual will be responsible for ensuring service standards, processes, and procedures are consistently followed to deliver efficient, high‐quality client support.

Responsibilities include overseeing general customer service and inquiries, managing team workflow and training, ensuring compliance with internal processes, and supporting the education of clients and prospective clients on insurance products and coverage options.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience managing licensed P&C service teams
• 2+ years of personal lines experience
• NY State Property & Casualty Broker License required
• Experience with rating, underwriting and procedural skills
• Proven leadership skills and demonstrated ability to communicate effectively

NICE TO HAVE SKILLS AND EXPERIENCE

• College degree preferred, high school diploma or equivalent required
• Experience with Vertafore a plus.