Resource Manager

You are an events Resource Manager/Project Manager who sets the standard for exceptional service. You understand that every interaction—no matter how fast-paced or high-pressure—is an opportunity to create confidence, trust, and a lasting positive impression. Calm, composed, and solutions-oriented, you remain steady and professional even when conditions are unpredictable and the stakes are high.

In this role, you will collaborate with an elite, highly polished team responsible for coordinating the smooth arrival and departure for high-level VIPs and world-class athletes attending the most watched sporting event on the planet. Precision, discretion, and poise are not optional—they are essential. If you thrive in dynamic environments and take pride in delivering white-glove service under any circumstance, we invite you to be part of history and join the FIFA26 World Cup team.

Location: Miami. FL

Pay rate: $40/hr

Project Dates: 5/1/26 – 7/27/26

What you will do:

• Assist Temporary Staffing Agency with managing the end-to-end recruitment process for temporary staff, ensuring alignment with FIFA requirements.
• Support the preparation and delivery of training materials for staff prior to tournament-time operations.
• Track recruitment progress, onboarding milestones, and training completion across functional areas.
• Workforce Operations
• Support the first-day arrival and check-in process for temporary staff, ensuring smooth onboarding and compliance with operational standards.
• Manage tournament-time workforce operations, including daily attendance verification, confirmation of overtime hours, and issue escalation.
• Act as a liaison between Temporary Staffing Agency, FIFA PMO, and Functional Areas to ensure staff deployment needs are met.

Reporting & Issue Management:

• Maintain accurate and transparent records of recruitment progress, time reporting, and workforce allocation.
• Track, escalate, and resolve payroll, attendance, and staffing issues in a timely manner.
• Implement and monitor controls to ensure time reporting integrity and prevent falsification of working hours.
• Provide regular reports on workforce status, challenges, and solutions to FIFA management.
• Collaboration & Coordination
• Work closely with Temporary Staffing Agency's redeployed staff assigned to workforce management tasks.
• Collaborate with FIFA Functional Areas (Client Services, Arrivals & Departures, Fleet, Bus, Venue Operations) to align staffing operations with event needs.
• Support issue escalation and resolution processes between Temporary Staffing Agency and FIFA during tournament operations.

What you bring:

• Fluency in English (additional languages are a strong asset).
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, client-facing environment.
• Organizational skills with attention to detail.
• Experience in Resource Management for large scale events or activations.
• Staffing industry experience a plus.

To learn more about the workplace and culture of the team, please apply!

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can't wait to work with you.

We are Nelson Connects, and our purpose is your success.