Client Remote Desktop Microsoft Jobs in Usa
50 positions found — Page 3
Immediate need for a talented Executive Assistant. This is a 06 months contract opportunity with long-term potential and location is Mountain View, CA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-06266
Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
- Calendar Management: Manage complex executive calendars, schedule meetings, coordinate appointments, and arrange travel logistics.
- Communication Management: Serve as a liaison for internal and external communications, including managing emails and Slack messages on behalf of executives.
- Documentation & Reporting: Prepare presentations, reports, meeting materials, and other documentation as requested.
- Event Planning: Organize and coordinate meetings, conferences, offsites, and team events.
- Expense Management: Track and process expense reports, manage budgets, and ensure compliance (Concur experience preferred).
- Project Support: Assist with planning and execution of cross-functional projects, ensuring timely delivery.
- Stakeholder Engagement: Build and maintain strong relationships across departments; represent executives professionally.
- Records & Information Management: Maintain company records, confidential documents, and data analysis tasks as needed.
Key Requirements and Technology Experience:
- Minimum 3 years of experience supporting multiple senior executives at the Executive Administrative level.
- Advanced Outlook calendar management skills (critical requirement).
- Expert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Slides, Sheets), Windows desktop applications, and Box.
- Strong written and verbal communication skills across all organizational levels.
- Proven ability to prioritize, multitask, and thrive in a fast-paced environment with limited supervision.
- Strong organizational, coordination, and project management skills.
- Proactive mindset with the ability to anticipate executive needs and manage up and across teams.
- High level of professionalism, discretion, and confidentiality.
- Experience with Concur expense management system.
- Previous experience supporting Director and VP-level leaders in a corporate environment.
- Experience working in highly cross-functional organizations.
- Strong customer-service orientation with the ability to handle sensitive matters with urgency and diplomacy.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Job Overview
Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities
- Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
- Provide end-user and system support across Syncreon, CLI, and other plant locations.
- Deliver onsite support for network changes, hardware installations, and system upgrades.
- Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
- Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
- Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
- Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
- Provide L2/L3 support for:
- Windows and macOS operating systems
- End-user devices
- Core infrastructure services
- Participate in plant leadership meetings and weekly change management calls.
- Support patching and upgrade activities in line with organizational standards.
- Adhere to defined operational standards, SLAs, processes, and service objectives.
- Maintain accurate documentation for service desk procedures and end-user processes.
- Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
- Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications
- Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
- Hands-on experience with Windows OS, macOS, SCCM, and Intune.
- Exposure to manufacturing or plant IT environments is highly preferred.
- Knowledge of network troubleshooting, patch management, and security remediation.
- Experience managing hardware assets, printers, and scanners.
- Excellent communication, coordination, and documentation skills.
- Ability to work independently in an onsite plant environment.
Preferred Experience
- Prior experience supporting shop floor systems in automotive or manufacturing plants.
- Familiarity with ITIL processes, incident management, and change management.
- Experience working with multiple plant locations and stakeholders.
Title: AV Technician
Location: San Jose, CA
Full Time
Profile Summary
We are looking for a skilled and dedicated Desktop Support with AV Technician (Level 2) who can deliver reliable and high-quality audiovisual support within a corporate enterprise environment. The ideal candidate will bring strong technical expertise in AV system installation, configuration, troubleshooting, and maintenance. This role requires a proactive technician who can ensure seamless meeting room operations, support live and hybrid events, and collaborate effectively with cross-functional teams. A strong customer-service mindset, attention to detail, and the ability to manage multiple tasks in a dynamic workplace are essential for success in this role.
About Teceze
Teceze is a global technology services company specializing in end-to-end IT support, infrastructure management, cybersecurity, and digital transformation solutions. We partner with leading organizations worldwide to deliver reliable, scalable, and innovative technology services tailored to business needs. Our team is driven by a commitment to excellence, fast response, and customer satisfaction. At Teceze, we focus on empowering our clients with seamless technology experiences—whether through on-site support, remote operations, or dedicated project-based services. With a strong presence across multiple regions, we pride ourselves on our expertise, professionalism, and ability to deliver consistent, high-quality outcomes.
Key Responsibilities
- Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems).
- Provide daily operational support for conference rooms and event spaces.
- Troubleshoot and resolve issues related to audio, video, control, and connectivity.
- Support major video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex.
- Perform preventive maintenance, firmware updates, and room readiness checks.
- Collaborate with IT, facilities, and vendors to ensure full AV system functionality.
- Provide on-site event support for meetings, town halls, and hybrid events.
- Document configurations, issue resolutions, and maintenance activities.
Qualifications & Skills
- 3–5 years of experience in technical support.
- Strong understanding of AV control systems (Crestron, Extron, AMX).
- Working knowledge of networking fundamentals (LAN, VLAN, IP addressing).
- Experience with DSPs, switchers, and signal routing.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.
About the Role
As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.
Responsibilities
- Help Desk Support:
- Respond promptly to incoming technical support requests via phone, email, or ticketing system.
- Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
- Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
- End-User Assistance:
- Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
- Educate users on basic IT concepts and best practices to prevent recurring issues.
- Ensure a positive customer experience by providing empathetic and courteous service.
- Software and Application Support:
- Install, update, and configure software applications and operating systems for end-users.
- Troubleshoot software-related issues, including application errors and compatibility problems.
- Collaborate with other teams for advanced software support and escalation.
- Hardware Support:
- Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
- Coordinate hardware repairs and replacements when necessary.
- Maintain an accurate inventory of hardware assets.
- Network Support:
- Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
- Escalate complex network issues to the appropriate team for resolution.
- Documentation and Knowledge Sharing:
- Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
- Document common issues and resolutions to expedite future problem-solving.
- User Training:
- Conduct user training sessions on IT tools, security awareness, and best practices.
- Provide guidance on password management and security protocols.
- IT Policy Adherence:
- Ensure end-users adhere to IT policies and security protocols.
- Report any potential security breaches or policy violations promptly.
- Continuous Improvement:
- Participate in team meetings and share insights for improving the Help Desk support process.
- Stay updated on the latest IT trends and technologies through training and self-study.
Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in technical support, particularly in a Help Desk environment.
- Strong knowledge of Windows operating systems.
- Familiarity with common software applications, productivity tools, and collaboration platforms.
- Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
- Exceptional communication and customer service skills.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.
IT Support Specialist
We are looking for a motivated IT Support Specialist to join our team. If you enjoy solving technical problems and helping users get back up and running, this role is for you!
What You'll Do:
- Identify, manage, escalate, and resolve technical issues
- Install and configure software, printer drivers, and utilities
- Troubleshoot desktop, laptop, printer, software, and basic network issues
- Monitor systems, identify problems, and take corrective action
- Provide basic technical support and diagnose application issues
- Deliver excellent customer service and communicate clearly with users
Requirements:
- 1–3 years of related IT support experience (or equivalent education/experience)
- 1–3 years of customer service experience
- Strong communication skills
- Ability to work well in a team environment
- Flexible with work schedules
Preferred Qualifications:
- 1–3 years of hands-on technical experience
- Experience troubleshooting desktops, laptops, and printers
- Strong knowledge and user support experience with Microsoft Office
CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!
Title: Field Service Technician
Location: Palo Alto, CA
Type: Contract-to-Hire
Duration: 6 - month contract to start
Pay: $35 - $45/hour W2
Shift: Monday - Friday, 8am - 5pm with occassional weekend work
Description:
Brief Overview
The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues
What you will do
- Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
- Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
- Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
- Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
- Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
- Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
- Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
- Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
- Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
- Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
- Provide technical support and setup during special events at SHC locations such as conferences.
- •Complete accurate and timely updates in Asset Management tracking system.
- •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
- •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
- •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
- •Ensure equipment is per the defined SHC standards
- •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
- •Consult with Project Managers for procurement of IT hardware for projects and manage procurement
Education
- Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
Experience Qualifications
- Five (5) years of related work experience; experience in a healthcare IT environment preferable.
Required Knowledge, Skills and Abilities
- Experience troubleshooting, repairing and supporting the following (or similar):
- Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
- HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
- Apple (iPad) and other common tablet computing devices;
- Printers, monitors, external hard-drives, network interface cards, etc.;
- Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
- Cisco switches (e.g., Catalyst, Nexus);
- Cisco wireless access points (e.g., Aironet);
- Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
- MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
- One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
- Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.
Licenses and Certifications
- DL - Driver’s License – Any US State .
ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.
The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices..
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
Must be able to work an eight-hour shift. Shift hours for this position are from 10:00 AM until 6:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.
Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.
Basic Qualifications:
Bachelor’s Degree and 2 or more years of relevant experience.
Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.
Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.
Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.
Clearance Requirement:
Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph.
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
Why Zensar?
We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!
he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about?
- Service Desk for US Client.
- 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
- 2-3 years of Windows Technical Service desk experience is necessary
- knowledge Windows 11 and basics of Windows Server
- Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
- ITSM ticketing tools such as Ivanti, ServiceNow etc.,
- User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
- Remote desktop connectivity applications, Windows end point support
- MS Office Suite and application support
- Web Application, VPN knowledge
- Administer and provide User account provisioning.
- Support desktops, laptops, thin clients, printers, scanners, and peripherals
- Install, configure, and update banking-approved software
- Follow all internal controls and policies
- Assist in password resets, MFA support, and identity/access management requests.
- Identify and report suspicious activity or potential security threats
- Maintain a strong focus on data privacy and cybersecurity best practices
- Document solutions and create user guides/knowledge base articles
- Responsible for installing desktop applications and software
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions
- Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Route problems to internal 2nd level IT support staff.
- Highly self-motivated with keen attention to detail
We also want you to have knowledge on:
- Ticket Management
- Customer Satisfaction
- First Call Resolution
- Create SOP and Knowledge Base articles for top call generators.
Required Skills & Qualifications
- Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
- 2–3 years of experience in IT service desk or technical support role.
- Experience supporting a bank or financial services environment (preferred).
- Basic and Above Average knowledge of:
- Windows OS & Microsoft 365
- Active Directory / Azure AD
- VPN & MFA
- ITIL framework
- Excellent communication, customer service, and problem‑solving skills.
- Ability to work in a fast-paced, highly regulated environment.
Educational requirement:
- Graduate and preferably BCA or any other Technical Field.
- Excellent Communication Skills (Written/Verbal)
- Exceptional customer service orientation
- Excellent communication skills, both written and verbal
- Disciplined, systematic problem-solving skills required.
Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.
Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:
Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II.
JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges.
JOB SUMMARY -- ESSENTIAL FUNCTIONS/DUTIES Manage, install and maintain enterprise computer systems, storage systems, networks, and associated IT infrastructure.
This position requires intermediate to advanced working knowledge, skills and practical experience in the following areas: Install and manage Microsoft Windows workstation and server operating systems Manage and maintain virtualization environments including Hyper-V and VMware Manage large scale, shared storage solutions EMC, SAN, NetApp SAN and iSCSI devices Maintain Microsoft domain services to include Active Directory, DNS, DHCP, Remote Access services and Distributed File Systems Installs, maintains and supports enterprise IT applications such as Microsoft Exchange Server and Microsoft SQL server Supports high availability fault-tolerant computing solutions and Microsoft failover clustering Manages blade-based systems, physical desktop systems and Thin Client Technologies (WYSE) Understanding of System security compliance, implementation and documentation DESIRED QUALIFCATIONS Experience with full access ADUC, DHCP, DNS, DFS, on Windows Server Basic Linux/Unix server configuration and troubleshooting experience.
Remote Desktop computing environments to include CITRIX, VD, RDP, and ICA Understanding of JSIG/RMF compliance, implementation and documentation REQUIREMENTS -- EDUCATION, TECHNICAL, AND WORK EXPERIENCE A bachelor's degree in associated discipline from an accredited academic institution or equivalent experience through technical training, completion of a recognized certification program, or experience.
Requires at least nine (9) years of experience in computer system related areas of expertise and must possess and apply a broad knowledge of principles, practices, and procedures in computer science, graphics, and information systems.
In addition, a Systems Administrator IV must possess the following qualifications: Must have specific experience in the maintenance of Operating Systems and support applications, in a centralized and distributed server environment Must possess planning/organizing skills and must be able to work under deadlines Must be able to obtain and maintain a government security clearance Must possess a valid, state-issued driver's license.
SALARY The expected salary range for this position is $104,000 to $135,200 annually.
Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay.
JT4 considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer.
BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Will be asked to make functional the initiatives established by management and will coordinate with other organizations as affected by upgrades, capabilities, policy and procedures.
Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.
WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards.
There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified.
Tasking is in support of a federal government contract that requires U.S.
citizenship.
Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
SCC: CSN6, JIT13; JCORP12
Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Network Administrator (On-Site) will join the talented team at the Greensburg Salem School District. You will be responsible for planning, implementing and maintaining the school's technology infrastructure with emphasis on supporting data center systems and enterprise network connectivity.
RESPONSIBILITIES:
- Provides network infrastructure support for a school district environment comprised of multiple locations.
- Establishes and maintains all server equipment and associated operating systems, including all physical and virtual iterations of such equipment.
- Ensures server availability is maintained at proper service levels through proactive monitoring, measurement, planning, and change management.
- Establishes redundancy methods and failover procedures for the virtualized environment.
- Establishes and conducts backup procedures for all server instances and core data repositories/databases.
- Administers all active directory and domain level contexts for computers, groups, and users.
- Configures and supports the hardware and operating platforms that underlay the following services: Student Information System (SIS), Gradebook, Parent Portal, Learning Management System, Library Operations, Financial Operations, Email & Collaboration, Instructional Application Databases, Online Assessment Services, etc.
- Collaborates with the Questeq Network Operations Center to maintain hardware and software for the districts core and edge networking components (switches, routers, firewalls, fiber wan links, broadband Internet, wireless access points, wireless controllers, cable plant, storage area network appliances, networked security appliances, etc.)
- Installs, configures, monitors, and maintains network protocols, and addressing.
- Maintains Internet connectivity and provisions access to publicly accessible services.
- Maintains local connectivity and sustains functional access to hosted client-server applications and other privately accessible services.
- Responsible for troubleshooting all 3rd Tier escalation of infrastructure support issues and coordinating with the Questeq Network Operations Center or 4th Tier vendors for any compulsory assistance.
- Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response.
KNOWLEDGE AND SKILL REQUIREMENTS:
- A minimum of three years of successful experience with the design, specification, installation and support of local and wide area computer networks.
- Excellent prioritization and project management skills
- Microsoft Active Directory & Group Policy experience
- Microsoft SCCM experience preferred
- Microsoft Cloud Technologies including Azure and EMS are desirable
- Experience with IP routing and bandwidth management
- Wireless network experience
- Microsoft Windows 7 and above experience
- Endpoint deployment experience
- Sharepoint Experience highly desirable
- Good written and verbal communication skills
- Excellent customer service skills
- Proven technical expertise in desktop, network, server and peripheral device maintenance, installation and management
- Proven technical experience in Hardware and Software rollouts
- Willingness to learn and take direction
EDUCATION/TECHNICAL CERTIFICATIONS:
- Bachelors or Associates degree in technology related field (Highly desirable) or equivalent experience
- Industry certifications (CNE/MCSE/Network+/ITIL 3.0) highly desirable
- Must be able to pass Child Abuse History, Criminal, and Fingerprinting Clearances
- This is a full-time position offering medical, dental, vision and a 401K with company match