Client Remote Desktop Jobs in Usa

JOB DESCRIPTION

The Customer Service Rep – Healthcare (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep – Healthcare, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service Rep – Healthcare working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Healthcare (Remote) role include:

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$17/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting   All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

#wfh #wah

The Vice President of Ecommerce is tasked with shaping and expanding the digital commerce strategies across all channels to boost online revenue, improve customer experiences, and integrate digital and traditional operations seamlessly for the client.

This leadership role involves directing a diverse team encompassing digital marketing, merchandising, technology, user experience (UX), analytics, and operations to construct and refine the client's eCommerce ecosystem.

One of their primary duties is to formulate and implement a comprehensive eCommerce strategy to meet business goals related to revenue, conversion, and customer acquisition.

This role demands the VP to drive high performance in teams dedicated to digital marketing, site merchandising, UX/UI, and platform operations.

Their responsibilities extend to optimizing the digital customer journey on various platforms, including desktop, mobile, and apps.

Collaboration with departments such as marketing, product development, IT, finance, and logistics is essential to execute successful omnichannel strategies.

The VP must also be proactive in identifying innovative opportunities and emerging technologies to boost eCommerce metrics and performance while managing the eCommerce profit and loss records to ensure the clients long-term profitability and value creation.

To fulfill the technical and managerial demands of this role, candidates are typically expected to hold a Bachelors degree in Business, Marketing, or a related field, with a preference for an MBA graduate.

They should possess over a decade of experience in eCommerce or digital leadership roles, ideally within consumer brands or the retail sector.

A proven capability to significantly grow online revenue, along with strong leadership and team management acumen, is essential.

Additionally, an in-depth understanding of eCommerce platforms, SEO/SEM strategies, digital analytics, and UX/UI best practices is crucial.

Lastly, a strong analytical mindset with skills in analytical tools like Google Analytics, Adobe Analytics, or Tableau is highly advantageous.

Employment Type: Full‑Time, Executive‑Level

Department: Legal

CGS is seeking a dedicated eDiscovery Technical Advisor to join a fast‑paced and hard‑working team to assist with any legal accounts. As an eDiscovery Technical Advisor, you will play a key role in supporting various aspects of the company's portfolio.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

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• Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select FOIA requests, Congressional requests and other inquiries;
  
• Contractor shall provide expertise specifically in criminal discovery support to include identifying, preserving, collecting, processing, and producing ESI;
  
• Contractor shall serve as the expert technical user of the available electronic discovery applications, which include Enterprise Vault, Discovery Accelerator, Legal Hold Management Tool (LHMT), and the Veritas eDiscovery Platform;
  
• Contractor shall work with the litigation team to develop a discovery plan which documents the electronic discovery search parameters (e.g., date range, key words, and custodians) for a particular case;
  
• Contractor shall use electronic discovery software applications to collect data from various FBI storage locations on FBI IT systems (e.g., MS‑Exchange servers, shared drives, desktops, text and instant messages) in accordance with the discovery plan, to support OGC attorneys, paralegal specialists, Information Management Division personnel and case agents who are responsible for responding to pre‑trial discovery motions, requests, subpoenas related to civil and criminal matters, congressional inquiries, FOIA requests and other inquiries;
  
• Contractor shall analyze search/collection results for data gaps;
  
• Contractor shall administer data inputs into an electronic discovery review platform (e.g. eDP), which includes, but is not limited to: creating cases; adding collected source data;
  
• Contractor shall handle user access rights; upload data logs; de‑duplicate collected source data; identify data gaps; merge/verify data; and assure electronic discovery production quality in Bates numbering and load file creation;
  
• Contractor shall coordinate electronic discovery collection results with FBI units responsible for processing discovery for review/redaction/release;
  
• Contractor shall adhere to policies and technical procedures for use of available electronic discovery software applications and provide agency attorneys, paralegals, and other users of the FBI's electronic discovery review platform with training and other technical assistance;
  
• Contractor shall provide information and advise on instructions regarding the FBI's process for identifying, preserving, collecting, analyzing, and organizing ESI, including the use of electronic discovery software programs;
  
• Contractor shall provide ad hoc support to end users of the electronic discovery review platform repository;
  
• Contractor shall document electronic discovery plans and procedures for each individual case;
  
• Contractor shall facilitate requests for legal hold implementation, amendment, and/or lift that are submitted by various requesters in LHMT;
  
• Contractor shall provide eDiscovery collections on criminal cases.
  

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• 5 (five) years of eDiscovery/litigation support experience with a focus on client solutions.
  
• 3 (three) years of progressively responsible experience on major lit support projects.
  
• 2 years in Relativity, beyond document review coding.
  
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non‑technical business leaders and team players.
  
• Ability to work in a fast‑paced environment and agile work environment.
  
• Experience and familiarity with eDiscovery Services covering all realms of the EDRM (File to Trial).
  
• Must be a U.S. Citizen.
  
• The ability to obtain a U.S. Government security clearance (active clearance preferred).
  
• BS/BA degree or equivalent work experience (JD highly preferred).
  

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

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• Health, Dental, and Vision
  
• Life Insurance
  
• 401k
  
• Flexible Spending Account (Health, Dependent Care, and Commuter)
  
• Paid Time Off and Observance of State/Federal Holidays
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact: Phone: Email:

$137,200 - $186,200 a year