Client Operations Remote Jobs in Usa
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As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Our client in Stanford, CT is looking for a reliable and detail-oriented Field Operations Specialist to support day-to-day parking operations.
This role is ideal for someone who enjoys working independently, staying active, and spending time outdoors while helping maintain safe and compliant parking facilities.
As a Field Operations Specialist, you will use a mobile app to monitor parking lots, verify vehicle compliance, and report operational issues to ensure a smooth parking experience for customers.
Pay Rate: $20-23 per hour
This role is a 1099 independant contractor position with the client.
Key Responsibilities
- Use a mobile app to scan and verify vehicle license plates
- Identify and ticket vehicles that are not in compliance with parking policies
- Flag vehicles requiring towing based on property rules and procedures
- Provide real-time feedback through the app regarding lot conditions and user experience
- Document and report operational, safety, or maintenance issues to management
- Maintain awareness of parking lot activity and ensure compliance with lot policies
Schedule & Availability
- Shift availability between 6:00 AM – Midnight
- 7 days per week coverage
- Typical shifts are approximately 6 hours
- 36-40 hours per week, depending on business needs
Qualifications
- Valid driver’s license and reliable transportation
- Comfortable working outdoors in varying weather conditions
- Strong attention to detail and observation skills
- Ability to work independently and manage time effectively
- iOS or Android smartphone with basic app proficiency
- Previous experience in customer service, security, parking enforcement, or facilities maintenance is a plus, but not required
Why join our client?
- Independent, active role with minimal supervision
- Opportunity to work outdoors and stay on the move
- Flexible scheduling opportunities
- Be part of a growing technology-driven parking operations company
**Why WWT?**
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and **creating a great place to work for all.**
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
**Why should you join the Federal team?**
As a Client Executive, you will support our rapidly expanding Federal team. The Federal Sales team is providing mission-aligned strategies to ensure the customer is identifying the right solutions to solve their technology challenges.
**What will you be doing?**
We are looking for a Client Executive to join our Federal team within Public Sector. We're looking for a self-motivated and driven individual who will be responsible for collaborating with cross-functional teams inside the company, including Sales, Engineering, Marketing, Operations and Services on the execution of a business plan focused on growth and customer success. The Client Executive will effectively leverage their extensive relationships to build a business focused on market relevant solutions including Infrastructure Modernization, Multi-Cloud Architecture, Security, and Digital Transformation.
**Responsibilities:**
Build brand awareness and market momentum focused on quality pipeline development by leveraging innovative products and services capable of transformative solutions.
+ Lead the mission for WWT as a member of our Federal Sales team by pursuing and driving strategic programs in strategic Accounts.
+ Drive sales achievement through accurate forecasting and execution on calculated areas; assist team with deal program qualification & strategy to promote sales attainment numbers.
+ Strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members on business solutions which will both enhance WWT's role with our customers as well as drive profitability.
+ Engage our company \"Subject Matter Experts\" to create integrated solutions that address the customer's complex problems.
+ Enable formal RFP strategies.
+ Develop creative, new, Account specific service offerings and solutions by delivering innovative presentations of solutions or proposals that address customers' challenges.
+ In partnership with internal stakeholders, perform proposal, contract review, development, and negotiations.
+ Opportunity pricing and financial modeling.
+ Develop and maintain strategic relationships with key OEM's (Cisco, NetApp, DELL, VMware, etc.) and service providers/partners.
+ Solid existing executive relationship-building and a track record of performance within the Federal Sales market.
+ Candidate should have 8+ years' selling experience.
+ Candidate will preferably reside in close proximity to Colorado Springs, CO.
+ Forward thinking professional with proven success driving Federal Sales vertical specific business and mission solutions in Infrastructure Modernization, Multi-Cloud Architecture, Security and Digital Transformation.
+ Solid analytical and problem-solving skills.
+ Exceptional organizational, communication, presentation, collaboration, and leadership skills.
+ Flexible schedule with the ability to travel as needed.
+ Bachelor's Degree or equivalent industry experience preferred.
**Want to learn more about Public Sector? Check us out on our platform:**
** **
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $120,000.00 to $175,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, which are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email .
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-8 and ask for Human Resources.
WHO WE ARE
RoslinCT is a world-leading cell and gene therapy contract development and manufacturing organization creating cutting-edge therapies that change people’s lives. Collaborative, dedicated, and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilizing ground-breaking science.
THE ROSLINCT WAY
Here at RoslinCT, our team can contribute to the development of revolutionary treatments. We live every day by our core values: Partner Focus, One Team, Personal Growth, Integrity, Innovation, and Trust and Respect. We put our employees at the forefront by providing a flexible and empowering work environment, an attractive benefits package, and an emphasis on work-life balance. Our people are the key to our success. At RoslinCT we focus on developing our corporate culture, people’s development, growth, and the ability to impact patients.
ACCELERATING YOUR FUTURE
The Manager, Quality Assurance Plant Operations, is responsible for leading QA plant operations and expertise in manufacturing plant operations. This includes developing QA specific procedures related to product disposition, line clearance and review and approval of GMP documentation including but not limited to Batch Records, Validation Protocols/Reports, and Calibration/Work Order Records. The ideal candidate has worked in a startup environment with internal manufacturing operations. The candidate will also assist, as required, with product receipt, shipment and disposition, line clearance and quality system review/ approval in the QA role. This is a full time, on-site role at our Hopkinton, MA location. Weekends and holidays may be required.
How You Will Make an Impact:
- Lead the day to day operations for the Quality Assurance team. This includes but is not limited to oversight of product disposition, deviation, CAPA, Change Control, internal audit and training.
- Monitor implementation of QA specific procedures for compliance and identify opportunities for improvement
- Work cross functionally and provide QA support for development, review and approval of procedures/workflows for manufacturing operations
- Provide QA review and approval of plant related SOPs and GMP documentation
- Support product disposition and shipping
- Support Health Authority Inspections and Client Audits
- Mentor personnel within QA and cross functionally on GMP compliance, promote quality culture
- Other duties as assigned.
What You Will Bring:
- A highly organized work style that ensures timely execution of tasks.
- A mindset that ensures accurate results.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Effective problem-solving capabilities.
- Strong oral and written communication skills.
Qualifications:
- 8+ years of relevant Quality Assurance experience in a pharma/biotech company with internal manufacturing. Cell therapy experience preferred.
- Minimal 2 years leadership experience as a supervisor/leader or manager.
- Prior experience in Quality Assurance Operations focused on support of internal manufacturing operations.
- Prior experience working in contract services and interfacing with clients preferred
- Ability to partner cross functionally and be quality lead within agreed timelines to support plant start up activities
- Ability to resolve issues and make decisions independently and escalate complex decisions as needed.
- Act as QA lead for tech transfer, client projects and GMP related activities.
- Partner cross functionally and provide quality support within agreed timelines to support plant start up activities.
- Well versed in cGMP and ICH regulations / guidelines
- Strong verbal and written communication skills
OUR COMMITMENT
All RoslinCT employees embrace the principles of our culture and values and are deeply committed to fostering an environment where diversity and inclusion are not only valued but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways.
RoslinCT is proud to be an equal-opportunity employer, we seek to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other applicable legally protected characteristics.
Executive Assistant to CEO & COO (Naperville, In-Person)
Full-Time | Monday–Friday
SNT Biotech is a growing healthcare technology and diagnostics company focused on preventive screening solutions that help health plans and healthcare organizations close gaps in care.
We are seeking a highly polished, proactive, and exceptionally organized Executive Assistant to support our CEO and COO in our Naperville office.
This role is ideal for someone who has experience supporting senior executives in a fast-paced environment and who takes pride in keeping priorities organized, communications moving, and important follow-ups from falling through the cracks.
This is not a purely administrative role. In addition to executive support, this person will help coordinate business follow-up, organize leads and communications, and bring structure to a busy and growing organization.
This is an in-person role. Candidates must be able to commute to Naperville, Illinois Monday through Friday.
Key Responsibilities
Executive Support
• Manage complex calendars for the CEO and COO
• Coordinate internal and external meetings across multiple priorities
• Monitor high-volume inboxes and flag priority items
• Prepare daily and weekly priority lists to support executive focus
• Coordinate travel arrangements and meeting logistics
Communication and Follow-Up
• Draft polished professional emails and meeting follow-ups
• Track action items and ensure next steps are completed
• Maintain organized notes and summaries from meetings
• Support preparation of presentations and key documents
Business and Client Coordination
• Organize conference leads and follow-up activity
• Coordinate outreach and meeting scheduling with prospective clients
• Maintain CRM updates (Salesforce or similar systems)
• Assist with proposal preparation and follow-up materials
• Help leadership stay organized around active opportunities and conversations
Administrative Organization
• Maintain organized digital files and trackers
• Help create structure around recurring administrative and business tasks
• Support day-to-day coordination that keeps leadership operating efficiently
Qualifications
• 5+ years of experience supporting senior executives (CEO, COO, founder, or other C-suite leaders)
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-moving environment
• High level of professionalism and discretion
• Comfortable using Google Workspace, Microsoft Office, LinkedIn, and CRM systems such as Salesforce
• Confident interacting with clients, partners, and senior stakeholders
• Must be able to work on-site in Naperville Monday through Friday
Preferred Experience
• Experience supporting executives in a founder-led or growing company
• Experience helping organize client follow-up or sales coordination
• Familiarity with CRM systems and conference lead follow-up
• Experience working in healthcare, diagnostics, or other fast-paced industries
Compensation and Benefits
Salary range: $65,000 – $80,000 depending on experience
Benefits include
• Health insurance
• 401(k)
• Paid time off
Why This Role Matters
This role plays an important part in helping leadership stay organized, responsive, and focused as the company continues to grow. The right person will become a trusted partner in keeping communication, priorities, and follow-ups moving across the business.
How to Apply
Please submit your resume along with a short paragraph explaining why you would be a strong fit for this role. Candidates must be able to work on-site in Naperville, Illinois.
KM Partners has been retained by the Executive Leadership team of a growing and highly reputable, vertically integrated Affordable Housing Developer/Owner/Operator in the search for an executive-level Head of Property Management & Operations. They are looking for an experienced leader with a strong operational and financial acumen who can handle meaningful capacity and strategically navigate competing priorities while mentoring team members.
Our Client
This organization is one of the highest quality Developers and Operators in the Affordable Housing/LITHC industry—hands down.
We’ve already placed multiple professionals with this organization across their Asset Management, Development and Property Management teams throughout the last several years. Our client’s Development team has numerous active development projects currently in progress. They are known for many of their large, noteworthy projects. They can take down multiple deals simultaneously. The Development team partners closely with the Property Operations team. They are achieving thoughtful, intentional and strategic growth. Leadership is passionate about training and teaching, they are well capitalized, and their compensation package is very competitive.
- Excellent reputation in our industry
- Fun, collaborative, supportive, and team-oriented culture and work environment
- Vertically integrated with decades of strong leadership and success in our industry – continuously learning, evolving and growing
- Low turnover and strong tenure with an employee-centric approach dedicated to training, mentorship, and professional development
- Leadership team strives to promote from within, and they value diversity
- Mission driven, striving to put their residents first
- 75+ Assets (6,500+ units) Under Management with a robust pipeline of new projects
- Leadership cares deeply about their employees and residents and are passionate about their mission to build and operate great communities
- Intimate, family-company-feel by knowing their employees as people and are able to mentor and inspire them to grow in their professional development and career, maintain a great work/life balance, and create ideas and plans to further the company’s vision and strategic management.
Management & Operations Leadership Opportunity
A highly reputable and successful Affordable Housing Real Estate Development and Management company is seeking to hire a strategic, financially driven leader in the Property Management & Operations field. A hands-on, entrepreneurial approach is essential to optimizing operations, managing risk, and maximizing cash flow, all while maintaining the organization’s strong reputation as a leader in the Affordable Housing industry and its commitment to excellence and people.
- Supervise and mentor high-performing Management team members and key department heads
- Make strategic decisions on policies and procedures in collaboration with teams to ensure alignment with the company’s goals, mission, and vision, that impact employees, residents, and operations, while ensuring compliance with affordable housing laws
- Inspire an energized and collaborative supervisory leadership group where great relationships, professional growth, and the enjoyment of working alongside exceptional leaders are intentionally cultivated
- Identify, understand and mitigate risks associated with high-risk populations in partnership with management team and legal consultants
- Proactively address issues to minimize public or financial impacts on ownership
- Act as a key public representative, protecting reputation and fostering strong relationships
- Cultivate and maintain a strong network of industry peers to drive collaboration
- Stay ahead of industry trends, business developments, compliance regulations
- Demonstrate a genuine passion for affordable housing and an interest in actively engaging in leadership roles within industry working groups, associations, or boards to contribute to the growth of the industry and foster meaningful collaboration
- Oversee strategic risk management initiatives, partnering with insurance brokers on high-risk claims and renewals
- Represent the company in high-stakes negotiations and collaborate with external consultants
- Partner with Property Management teams to proactively and strategically address complex, escalated legal, operational, employee, and resident matters, ensuring efficient resolution and risk mitigation for critical issues that require higher-level attention
- Active role in development projects and rehabilitation
- Evaluate and analyze potential business opportunities, weighing risks and benefits to align with the company’s growth strategy with the executive team
- Collaborate with Head of Development to optimize development budgets, lease-ups, and partnership structures
- Support the execution of long-term development and acquisition strategies with an entrepreneurial yet risk-conscious approach.
Our Firm
KM Partners is the only Executive Search & Professional Recruitment Firm in the U.S. dedicated to Multifamily Affordable and Senior Housing, Tax Credits as well as Impact-Investing, Sustainable Infrastructure and Corporate Sustainability across industries respecting responsible capitalism. We partner with clients throughout the United States and place industry-specific professionals across occupations including C-level executives, middle management, and experienced associates.
About the Role
We are hiring an Operations Manager to take ownership of active construction projects and play a hands-on role in project execution, crew scheduling, and field coordination.
This is not a desk-only position. The Operations Manager will be deeply involved in day-to-day operations, working closely with field crews, office staff, and clients to ensure work is completed safely, efficiently, and profitably.
If you understand construction from the field up, can juggle multiple jobs, and know how to keep crews moving — this role is built for you.
What You’ll Do
- Manage multiple projects from award through closeout
- Build and manage weekly and daily crew schedules
- Coordinate manpower, equipment, trucking, and job priorities across active projects
- Manage the scheduling and coordination of material suppliers and subcontractors to support project execution
- Work directly with field leadership to sequence work and maximize productivity
- Adjust schedules in real time based on weather, production, or client needs
- Lead pre-job meetings, field walks, and schedule confirmations
- Track job costs, quantities, change orders, and production vs. budget
- Identify and resolve scope gaps, conflicts, and operational issues proactively
- Coordinate with estimating, accounting, and operations teams
- Ensure safety, quality, and company standards are upheld on every job
- Oversee the creation and coordination of work orders for fleet and equipment repairs performed by in-house mechanic
What We’re Looking For
- 7+ years of construction project/operations management experience
- Proven experience managing field crews in a self-perform environment
- Strong understanding of construction sequencing and production rates
- Ability to manage multiple projects and shifting priorities
- Strong communication skills with crews, clients, and internal teams
- Comfortable making decisions and solving problems in real time
- Proficient with construction management and scheduling tools
- Valid driver’s license and willingness to be in the field
Preferred Experience
- Asphalt paving, concrete, or civil construction background
- Experience working closely with superintendents and foremen
- Strong operational mindset with cost and schedule accountability
Job Title: Operations Coordinator
Location: Austin, Texas
About Us
DAK Demolition is a comprehensive industrial services company specializing in the unique needs of mining operations across North America. We go beyond demolition, offering a suite of solutions to help our customers achieve their goals safely, efficiently, and sustainably.
Position Overview
We are seeking a detail-oriented Operations Coordinator to support our daily operations and ensure smooth project execution. This role requires a proactive individual who can manage reporting, invoicing, data entry, CRM management, and documentation while also standardizing our processes into clear, repeatable systems. The Operations Coordinator will play a critical role in streamlining operations, ensuring accuracy, and supporting both field and office teams.
Key Responsibilities
- Reporting: Review daily field reports, compile and create summary reports for management, and ensure information is accurate and complete.
- Invoicing & Financial Support: Prepare, issue, and track invoices, working closely with accounting to ensure timely billing and payment.
- Data Entry & Customer Portal Management: Enter and maintain jobsite information, forms, and reports in the customer portal; ensure data is accurate and accessible to clients.
- CRM and Data Management: Utilize CRM to manage client relationships, track interactions, and ensure data integrity. Leverage Project Management Software for data collection and reporting, ensuring accurate and timely information flow.
- Process Documentation: Capture existing workflows and translate them into documented processes, SOPs, and checklists that can be consistently followed by the team.
- Administrative Support: Organize project files, track project status updates, and support scheduling and coordination as needed.
- Continuous Improvement: Identify areas for operational efficiency and recommend improvements to systems, tools, and workflows.
Qualifications
- 2+ years of experience in operations, administration, or project coordination (construction or industrial services background preferred).
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with customer portals, Project Management Software and Quickbooks strongly preferred.
- Excellent written and verbal communication skills.
- High attention to detail, accuracy, and problem-solving ability.
- Comfortable working independently and as part of a team.
- Ability to create and maintain structured processes and documentation.
Success in This Role Looks Like
- Within the first 30 days, you are confidently reviewing daily reports, creating summary updates, and maintaining accurate records in the customer portal.
- Within 60 days, you are independently preparing invoices, ensuring on-time submission, and helping streamline communication between the field and office.
- Within 90 days, you have documented at least 3–5 core workflows into clear, repeatable processes that improve efficiency and reduce errors.
- You consistently deliver accurate, timely reports and invoices, ensuring leadership and clients have the information they need without delays.
- You proactively suggest improvements that make operations smoother and more efficient, becoming a trusted go-to resource for the team.
Why Join Us?
- At DAK Demolition, we believe in investing in our people and providing opportunities for professional growth. Join us to be part of a dynamic team that values safety, integrity, and innovation in the mining and demolition industry.
Assistant Manager – Warehouse Operations
Location: Near Lexington, KY
Salary: Around $70K
Relocation Support: Available for qualified candidates who require relocation
A growing logistics and warehouse company is seeking a hands-on Assistant Manager to work directly under executive leadership and drive operational excellence and business expansion. This is a playing manager role. The position requires both strategic understanding and active engagement on the warehouse floor.
Position Overview
Reporting to executive management, this role will translate corporate strategy into actionable warehouse operations while supporting warehouse managers and frontline teams. The Assistant Manager will also contribute to business growth initiatives including sales support and M&A activities.
Key Responsibilities
Strategic & Operational Leadership
- Translate executive strategy into concrete operational action plans
- Align warehouse execution with company-wide objectives
- Report field insights and operational challenges to leadership
Warehouse Performance Management
- Monitor and improve KPIs related to safety, quality, productivity, and cost
- Identify bottlenecks and lead process optimization initiatives
- Support labor planning and operational efficiency improvements
Hands-On Operational Support
- Provide direct on-site leadership during peak periods or new project launches
- Work alongside warehouse managers and frontline staff
- Maintain operational discipline and quality standards
Business Growth & Expansion
- Support sales initiatives and client relationship development
- Assist with operational due diligence for M&A
- Contribute to post-merger integration efforts
- Explore new service offerings to maximize warehouse profitability
Stakeholder Management
- Build and maintain strong relationships with shippers and clients
- Coordinate with vendors and partners to improve cost efficiency and service levels
Required Qualifications
- Experience in logistics, warehouse operations, supply chain, or transportation
- Proven experience in operational improvement and troubleshooting
- Client-facing communication experience
- Valid forklift certification
- Hands-on forklift operation experience in a warehouse environment
- Ability to work directly on-site and support frontline operations
Core Competencies
- Ability to translate executive vision into operational execution
- Strong P/L awareness and cost management mindset
- Hands-on leadership style
- Strong ownership and accountability
- High integrity and strong commitment to safety and compliance
- Ability to remain composed and decisive in dynamic environments
Preferred (Not Required)
- Business-level Japanese proficiency
- Experience with WMS or warehouse-related IT systems
- Strong general IT knowledge
