Centene Guidelines Jobs in Usa

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.

A day in the life of a CT Technologist at Hackensack Meridian Health includes:

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The CT Technologist performs computed tomography procedures and related techniques, producing sectional and three-dimensional images for the interpretation and assists with interventional and therapeutic procedures.

***Wednesday and Saturday nights from 7:30p to 7:30am.  Third shift will be floating nights.***

A day in the life of a CT Technologist at Hackensack Meridian Health includes:

1. Performs complex CT procedures.
2. Evaluates radiographs to ensure that radiographs contain proper identification and are of diagnostic value.
3. Uses consistent and appropriate techniques to gather relevant information from the medical record, health care proxy and health care providers to prepare protocols for scanning and patient safety. The collection of information is determined by the patient's needs or condition.
4. Determines whether the patient has been appropriately prepared for the procedure.
5. Preps patient for scanning: (i.e. shielding, immobilization devices).
6. Assist providers with CT guided Interventional procedures as required.
7. Perform CT examination and administer contrast following established departmental protocols.
8. Provides accurate explanations and instructions at any appropriate time and at a level the patient can understand. Addresses and documents patient questions and concerns regarding the procedure when appropriate.
9. Performs venipuncture, IV patency, and maintenance procedures according to established guidelines.
10. Monitors the patient's physical condition during the procedure.
11. Reviews images to determine if additional scans will enhance the diagnostic value of the procedure.
12. Performs retrospective reconstruction on raw data.
13. Provides technical assistance and instruction to students, employees, and medical residents.
14. Adheres to the principals of image gently & image wisely.
15. Follow & adheres to infection control guidelines and sterile techniques.
16. Revises scanning parameters to better visualize the pathology in accordance with established protocol.
17. Reviews all diagnostic or therapeutic data for completeness and accuracy.
18. Documents diagnostic, treatment, and patient data in the appropriate record.
19. Archives images to data storage devices according to established guidelines.
20. Assesses equipment to determine acceptable performance based on established guidelines.
21. Performs daily clerical duties, which includes the use of EPIC, PACS, Teletracking System, computer system, patient scheduling, and other computer systems as added by hospital.
22. Greets all patients when they arrive for their exam utilizing AIDET standards.
23. Administers emergency care including performing CPR, if necessary.
24. Responsible for scheduled shifts including holidays and weekends.
25. Overtime as needed to provide continual quality patient care.
26. On call assignments as needed per Department of Radiology policy.
27. Adheres to the policy of Employee ID, Standards of Behavior, Attendance, and Punctuality.
28. Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and /or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
29. Adheres to the standards identified in the Medical Center's Organizational Competencies.
30. Performs modality specific daily and monthly QA.
31. Other duties and/or projects as assigned.
32. Adheres to HMH Organizational competencies and standards of behavior.
33. Lifts a minimum of 25 lbs., pushes and pulls a minimum of 50 lbs. and stands a minimum of 6 hours a day.

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Completion of an AMA approved school of Radiologic Technology.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Licenses and Certifications Required:

1. American Registry of Radiologic Technology (ARRT, CT) within 9 months of entering position
2. NJ state license for Diagnostic Radiology (D.R.)
3. AHA Basic Health Care Life Support HCP Certification within 60 days of entering position

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

• Training 3 weeks- Monday - Friday 8:15am 5:15pm

• Monday - Friday - 8:15 am - 5:15 pm

• Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

• Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

• Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

• Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

• Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

• Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

• Responds to and advises member inquiries on product features and services.

• Recognizes and refers potential product needs and self-service opportunities.

• Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of customer service experience as a teller, in financial services, or retail sales environment.

• General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

• Strong organizational, and communication, and customer service skills.

• Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

• 2 years bank teller experience

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

• Training 3 weeks- Monday - Friday 8:15am 5:15pm

• Monday - Friday - 8:15 am - 5:15 pm

• Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

• Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

• Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

• Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

• Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

• Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

• Responds to and advises member inquiries on product features and services.

• Recognizes and refers potential product needs and self-service opportunities.

• Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of customer service experience as a teller, in financial services, or retail sales environment.

• General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

• Strong organizational, and communication, and customer service skills.

• Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

• 2 years bank teller experience

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Summary We’re working to create a national model for improving health.

Today, we’re focused on bringing our region services that improve every facet of life to drive total health, inside and out.

Through professional growth, quality improvement, and interdisciplinary collaboration, we’ve built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Job Duties The RN Coordinator serves in an expanded nursing role as part of an interdisciplinary team to promote preventative patient care, offer screening services, and coordinate disease management services while also providing primary clinical support to the provider, patient and their family to assist in the diagnosis and treatment of the patient's condition.

This role is full-time, 40 hours weekly; Monday through Friday; 8:00 a.m.- 4:30 p.m.

A minimum of 2 years RN work experience is required.

Benefits at Geisinger: We offer a comprehensive benefits package starting on day one, including: Health, dental, and vision insurance Three medical plan choices , including expanded network options Pre-tax savings plans (FSA & HSA) Company-paid life, short-term, and long-term disability insurance 401(k) with automatic Geisinger contributions Generous PTO that accrues quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program with financial incentives Family-friendly support : adoption/fertility assistance, parental leave, military leave, and membership Employee Assistance Program (EAP) : mental health, legal guidance, childcare/eldercare referrals, and more Voluntary benefits : accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more Job Duties: Assists clinic team with triage of inbasket messaging as needed and management of patient interaction with the clinic, identifying patient needs, intervention pathways, clinical guidelines and diagnostic tests to develop individualized plans of care.

​Assesses the healthcare, educational and psychosocial needs of the patient and family and involves them in establishing a treatment plan based on realistic goals and interventions.

Investigates healthcare options and facilitates communication among the patient, primary care provider and other members of the healthcare team to eliminate barriers and identify interventions for treatment.

Applies age-appropriate learning principles to educate patients, family and other health care members on the role and purpose of Care Coordination, its processes, disease, and case management programs and outcomes.

Serves as a resource to patients, families and other healthcare team members regarding disease management.

Implements clinical interventions based on risk stratification and evidence-based clinical guidelines.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Coordinates laboratory and diagnostic tests for all disease management programs.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Facilitates and coordinates laboratory and diagnostic tests for all disease management programs.

Maintains required documentation in EPIC for all disease management activities.

Collects and enters data and patient information according to department standards.

Attends and participates in professional and nursing continuing education programs and exploits professional development opportunities.

Reviews the current literature regarding effective teaching/learning strategies and disease management strategies and incorporates the appropriate techniques into disease management practice.

Maintains active involvement in post-discharge Transitions of Care coordination.

Assists leadership in the design, implementation and evaluation of care coordination programs to support overall goals and strategic business strategies.

Collects and prepares laboratory specimens and completes associated paperwork to expedite laboratory studies with maximum accuracy and efficiency.

Inserts, monitors, regulates and discontinues IV's as required by provider and per scope of practice.

Administers medications and vaccines, including intradermal and skin testing, under the direction of a provider and per scope of practice.

Position Details Work is typically performed in a clinical environment.

Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

The specific statements in this profile are not intended to be all-inclusive.

They represent typical elements considered necessary to successfully perform the job.

Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education Graduate from Specialty Training Program-Nursing (Required), Bachelor's Degree-Nursing (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Position Summary:

The Warehouse Only Technician will process orders, prepare items for shipment and receive incoming inventory. Also responsible for cleaning and disinfecting returned equipment, cleaning room maintenance, stocking and staging inventory, and inventory maintenance. The technician assists the supervisor or manager in pulling and loading equipment for delivery in addition to assembly of equipment when necessary. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job.

Essential Functions and Job Responsibilities:

• Loading and Unloading:
• Safely load and unload materials from trucks, containers, and pallets.
• Receives and opens merchandise shipments, processes packing slips or invoices, and safely stores items.
• Verify the quantity and quality of incoming and outgoing shipments.
• Collects and delivers packages to the shipping area.
• Material Handling:
• Transport materials to designated storage areas using forklifts, pallet jacks, or hand trucks.
• Ensure materials are stored in a safe and organized manner.
• Inventory Management:
• Assist with inventory counts and cycle counts.
• Maintain accurate records of inventory levels and report discrepancies to the supervisor.
• Assists in the stocking, tracking, and replenishment of inventory.
• Responsible for communicating actual and potential stock shortages or outages to the warehouse manager in a timely manner to assure adequate inventory level.
• Responsible for monitoring expiration dates to assure supplies are returned or re-inventoried per company guidelines.
• Order Fulfillment:
• Prepares shipping containers in advance and creates labels.
• Reviews itemized customer lists; locates and assembles outgoing merchandise to fulfill requests.
• Verifies contents of outgoing packages against invoices or bills of lading.
• Pick and pack orders accurately according to picking lists or order sheets.
• Prepare and label orders for shipment.
• Safety and Maintenance:
• Follow all safety protocols and guidelines to prevent accidents and injuries.
• Conduct routine inspections of equipment and report any maintenance or repair needs.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
• Routinely cleans warehouse area pursuant to Standard Operating Procedure (SOP), discards waste material daily and maintains a clean facility.
• Documentation:
• Complete and maintain necessary documentation for material handling and inventory control.
• Assist with updating inventory management systems as required.
• Performs data entry in appropriate applications, updates shipping information, and tracks orders.
• Completes clerical tasks including faxing, scanning, filing, and general phone calls.
• Documents returned items and cleans equipment following the Branch Maintenance and Cleaning Guidelines
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth's Compliance Program
• Perform other related duties as assigned.

Competency, Skills, and Abilities:

• Equipment repair or maintenance skills
• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Basic computer skills for inventory tracking and documentation.
• Problem solving skills with attention to detail.
• Ability to clean, test and repair home medical equipment.
• Ability to identify safety hazards and take the necessary precautions.
• Accurately receive, stock, retrieve and load equipment and supplies.
• Work cooperatively with those contacted in the course of work.

Requirements:

• Education and Experience Requirements:
• High School Diploma or equivalency
• Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience.
• Previous experience in a warehouse or material handling role is preferred.
• Experience operating forklifts or other warehouse equipment is a plus.
• Physical Demands and Work Environment:
• Ability to lift heavy objects and perform physical tasks.
• Must be able to regularly lift and/or move up to 85 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.
• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
• Subject to long periods of walking or sitting.
• Work environment may be stressful at times, as overall work activities and work levels fluctuate.
• May be exposed to hazardous materials, loud noise, extreme heat/cold.
• Ability to effectively communicate both verbally and written with ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

The Guest Services Representative (GSR) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in timely manner.
• Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
• Other tasks as assigned by the management team.

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As an Intermediate Teller you will be accountable for delivering superior and prompt customer service by performing transactions as requested on a variety of banking services through the lobby and/or drive thru in alignment with defined guidelines and process. You will respond to and advise customer inquiries on product features and services as well as be knowledgeable of prescribed policies, procedures, regulations and guidelines associated with USAA's banking products.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

This role is available at our San Antonio Office, in office 5 days per week.

Work Hours:

• Training 3 weeks- Monday - Friday 8:15am 5:15pm

• Monday - Friday - 8:15 am - 5:15 pm

• Rotating Saturdays 8:15 am -1:15 pm

What you'll do:

• Works under general supervision and is accountable for delivering outstanding customer service in performing a variety of basic banking services though lobby and/or drive thru.

• Resolves member issues and/or complaints in a professional manner; collaborates with team members to resolve issues and to identify appropriate issues for customer concern and seeks management assistance as needed.

• Follows operational processes, procedures, and requirements and applies their job experience to carry out moderately complex work assignments, like estate accounts and special endorsements.

• Maintains low error ratio, teller cash drawer limits and remains within cash outage allowance.

• Identifies new and emerging fraud transactions and provides accurate, timely communication to management to mitigate loss.

• Responds to and advises member inquiries on product features and services.

• Recognizes and refers potential product needs and self-service opportunities.

• Maintains and adheres to all policies, regulations, guidelines, and procedures applicable to Teller Operations (i.e. Patriot Act - Anti-money Laundering, Regulation CC, OFAC, etc.).

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 1 year of customer service experience as a teller, in financial services, or retail sales environment.

• General math and calculator skills with the ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division.

• Strong organizational, and communication, and customer service skills.

• Basic knowledge of applicable banking regulations, guidelines, and procedures.

What sets you apart:

• 2 years bank teller experience

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).  

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.