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Listing Management Assistant
Job Description
Ramblei is YD Fortune's full-service short-term rental brand. We handle everything for homeowners — interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24/7 guest support, cleaning, maintenance, and licensing. We're building something ambitious, and we want driven people to grow with us.
No prior STR experience required — we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.
WHAT YOU'LL DO
Listing Management
- Maintain property listings across Airbnb, VRBO, , and other platforms.
- Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
- Coordinate listing updates when property features, pricing strategy, or guest policies change.
- Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
- Support calendar management, booking restrictions, and reservation-related adjustments.
Guest Relations & Complex Support
- Support our five full-time CSRs by handling complex guest cases they escalate to you.
- Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
- Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
- Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
- Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.
WHO WE'RE LOOKING FOR
- A strong communicator — clear, warm, and professional in writing.
- Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
- Comfortable working across multiple platforms and digital tools simultaneously.
- Calm under pressure — you don't panic when a guest is upset, you solve the problem.
- A team player who proactively shares information and supports the people around them.
- Experience with Airbnb, VRBO, , Hostaway or similar tools is a plus — not required.
- Bilingual (English/Mandarin) is a strong plus.
WHAT WE OFFER
- Full training provided — no STR background needed, just a willingness to learn.
- Competitive salary with performance-based bonuses.
- Real growth opportunities as Ramblei scales — listing, operations, and platform strategy tracks available.
- OPT/STEM OPT supported and H1b sponsorship