Casa Cipriani New York Remote Remote Jobs in Usa

About Casa Cipriani:

Casa Cipriani New York is a private members’ club and luxury hotel located within the historic Battery Maritime Building. The property features over 20,000 square feet of elegant event space, a 47-room hotel, multiple dining and lounge venues, and a world-class fitness and wellness center.

Since opening in 2021, Casa Cipriani New York has become one of Manhattan’s most distinguished clubs, offering an exclusive environment for members to connect, relax, and engage through curated cultural, culinary, and wellness experiences. As Casa Cipriani expands nationally and internationally, our vision is to create a consistent, elevated standard of hospitality and programming that reflects our Four Pillars: Culture, Authenticity, Simplicity, and Elegance.

POSITION PURPOSE:

Casa Cipriani New York is seeking a highly organized and hospitality-driven Learning & Development Manager to oversee all training and development initiatives across the property. This role is responsible for ensuring employees across the hotel, private members’ club, restaurants, lounges, and event operations are equipped with the skills, knowledge, and behaviors necessary to deliver a consistent, refined luxury guest experience.

The Learning & Development Manager partners closely with Human Resources, senior leadership, and department heads to support operational excellence, service consistency, and brand standards aligned with Casa Cipriani’s Four Pillars: Culture, Authenticity, Simplicity, and Elegance.

ESSENTIAL FUNCTIONS AND DUTIES:

• Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards
• Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires
• Create, update, and oversee department- and position-specific training curricula across all operational areas
• Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives
• Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards
• Partner with department leaders to identify performance gaps and implement targeted training solutions
• Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting
• Develop and maintain an organized digital library of SOPs, training materials and job aids, including presentations, facilitator guides, and micro-learning tools
• Collaborate with department heads to assess training needs and align programs with operational priorities
• Coach managers and supervisors on effective training, onboarding, and team development practices
• Ensure all required compliance, policy, and operational training is delivered, documented, and tracked accurately
• Maintain training records to support audits, regulatory requirements, and internal reporting
• Monitor training participation and effectiveness through feedback, completion data, and operational performance indicators
• Provide regular updates and recommendations to HR and leadership regarding training outcomes and improvement opportunities
• Continuously refine training programs based on business needs, guest feedback, and operational insights

KNOWLEDGE, EXPERIENCE AND SKILLS:

• 3–5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment
• Proven experience designing, facilitating, and managing training programs across multiple departments
• Strong understanding of luxury service standards and hospitality operations
• Experience managing an LMS and digital learning platforms preferred
• Excellent facilitation, presentation, and communication skills
• Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously
• Ability to collaborate effectively across departments and leadership levels
• Professional discretion within a private members’ club environment

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to stand, walk, and move throughout the property for extended periods
• Capacity to facilitate in-person training sessions and conduct on-floor observations
• Ability to lift and carry training materials or equipment weighing up to 25 pounds
• Flexibility to bend, reach, and perform light physical tasks as needed
• Ability to work a flexible schedule based on operational and training needs

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

About Casa Cipriani

Casa Cipriani is a five-star luxury hotel, private members-only club, and distinguished event venue housed within the iconic Battery Maritime Building in New York City. Combining timeless elegance with modern comfort, Casa Cipriani is dedicated to offering exceptional service, craftsmanship, and attention to detail in every aspect of the guest and member experience.

POSITION PURPOSE:

The Host / Reception Manager is responsible for overseeing all front-door and reception operations for the Club at Casa Cipriani, ensuring a seamless, controlled, and highly personalized member experience. This role blends refined hospitality with strong operational leadership and requires precision, foresight, and the ability to manage complex guest flow within a high-profile private members’ environment.

ESSENTIAL FUNCTIONS AND DUTIES:

• Oversee end-to-end front-door and reception operations, including member arrivals, guest verification, departures, and access control.
• Manage daily guest lists, reservations, walk-ins, and waitlists in accordance with Club policies.
• Control pacing and overall Club flow in coordination with floor managers, security, and senior leadership.
• Anticipate peak periods and proactively adjust staffing levels, positioning, and procedures.
• Ensure all front-of-house operational checklists, SOPs, and opening/closing procedures are consistently executed.
• Deliver a polished, discreet, and welcoming experience aligned with Casa Cipriani service standards.
• Ensure accurate member recognition and VIP handling, including preferences, restrictions, and special requests.
• Resolve guest concerns decisively and diplomatically, escalating issues when appropriate.
• Maintain strict confidentiality regarding members, guests, and internal operations.
• Conduct structured operational walk-throughs to engage members, gather feedback, identify service gaps, and relay information on upcoming events and programming in accordance with Casa Cipriani policy.
• Lead, schedule, and supervise the host and reception team across all shifts.
• Build weekly schedules based on forecasted covers, events, and historical data.
• Train staff on Club policies, service standards, and operational procedures.
• Conduct daily pre-shift briefings and shift handovers to ensure alignment and continuity.
• Monitor real-time floor performance and make operational adjustments as needed.
• Maintain accurate guest management and membership system records, including VIP tagging, member notes, preferences, and restrictions.
• Produce daily and weekly operational reports, including guest counts, member-to-guest ratios, peak arrival patterns, VIP activity, and notable feedback.
• Identify operational inefficiencies and recommend process improvements.
• Serve as the primary liaison between reception, Club floor teams, events, membership, and security.
• Coordinate guest flow for private events, buyouts, and high-profile visits.
• Support Membership and Events teams with guest list management and access control.
• Enforce Club access rules, dress code, and house policies consistently and professionally.
• Ensure compliance with internal procedures, safety protocols, and brand standards.
• Maintain immaculate presentation of reception desks and entry areas.
• Lead by example in appearance, language, professionalism, and conduct.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• 3–5+ years of experience in a senior reception, host, or front-of-house management role within a luxury hotel, fine dining, or private members’ club.
• Strong command of guest flow management, capacity control, and pacing.
• Proven experience with reservation and guest management systems.
• Advanced scheduling and labor planning skills.
• Ability to interpret operational data and translate insights into staffing and service decisions.
• Experience managing high-volume arrivals while maintaining a composed, elevated service standard.
• Excellent problem-solving skills with the ability to make real-time operational decisions.
• Ability to handle sensitive and confidential information with discretion.
• Flexible availability, including evenings, weekends, and holidays.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

About Casa Cipriani:

Casa Cipriani is a five star luxury hotel, private members-only club, and distinguished event venue housed within the iconic Battery Maritime Building in New York City. Combining timeless elegance with modern comfort, Casa Cipriani is dedicated to offering exceptional service, craftsmanship, and attention to detail in every aspect of the guest and member experience.

POSITION PURPOSE:

The Lead Engineer is a senior technical and operational leader within the Engineering Department. This role is responsible for the performance, reliability, and integrity of critical building systems while providing shift-level leadership and direction to the Engineering team. The Lead Engineer applies advanced technical knowledge, oversees complex system troubleshooting, helps plan daily engineering operations, and collaborates closely with the Director of Engineering to ensure the property’s mechanical, electrical, HVAC, plumbing, and life-safety systems operate seamlessly in a luxury hospitality environment. The ideal candidate combines hands-on technical expertise, leadership capability, and operational judgment to support a five-star property where uptime, safety, and guest comfort are non-negotiable.

ESSENTIAL FUNCTIONS AND DUTIES:

• Perform advanced diagnostics, troubleshooting, and repair of critical building systems, including HVAC, electrical distribution, plumbing, mechanical, and life-safety systems

• Monitor performance of building infrastructure and proactively address system deficiencies before guest impact

• Execute and support a structured preventive maintenance program for major equipment and systems

• Support system controls, automation interfaces, and equipment performance optimization

• Coordinate with licensed trades and external vendors on specialized repairs and technical projects

• Support event and club operations requiring technical coordination of power, lighting, climate control, and infrastructure needs

• Maintain engineering documentation, work order records, and system logs (e.g.,

HotSOS)

• Identify and escalate capital repair needs, system risks, and long-term infrastructure improvements

• Serve as shift lead for the Engineering team, ensuring coverage, task delegation, and work quality

• Assist in planning daily engineering priorities in collaboration with the Director of

Engineering

• Guide and mentor Engineers on technical procedures, safety standards, and quality expectations

• Review work orders for urgency, operational impact, and technical complexity

• Support scheduling coordination and shift coverage planning

• Act as a liaison between Engineering and operational departments regarding system performance and technical needs

• Support tool, parts, and inventory oversight for operational readiness

• Participate in facility upgrades, system improvements, and engineering projects Safety & Standards

• Ensure compliance with all building, safety, fire, and environmental standards

• Promote a strong culture of safety and professional engineering practices

• Immediately report system failures, hazards, or compliance concerns

• Uphold Casa Cipriani’s standards of professionalism, discretion, and service excellence

KNOWLEDGE, EXPERIENCE AND SKILLS:

• High school diploma required; technical school or trade certification preferred

• Minimum 4+ years of engineering experience in hotel, luxury residential, or commercial facilities

• Strong technical background in HVAC, electrical, plumbing, and mechanical systems

• Experience serving in a lead, senior, or supervisory engineering capacity preferred

• Ability to troubleshoot complex building systems independently

• Strong communication and team leadership skills

• Flexible schedule including evenings, weekends, and holidays

• OSHA certification, EPA certification, or trade licensing strongly preferred

• Attention to Detail: Maintains property aesthetics consistent with a five-star standard. • Professionalism: Represents Casa Cipriani’s luxury brand through conduct and presentation.

• Accountability: Takes ownership of work assignments and follows through with precision. • Team Collaboration: Works effectively with Housekeeping, Front Office, Food & Beverage, and Banquets teams.

• Guest Focus: Responds promptly and courteously to guest and member needs.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to walk, stand, bend, and perform maintenance tasks for extended periods.

• Ability to climb ladders, stoop, squat, and work in confined spaces.

• Must be able to push/pull carts or equipment up to 250 lbs.

• Ability to lift up to 50 lbs. safely and repeatedly.

• Ability to work in varying temperature and environmental conditions.

• Manual dexterity and visual acuity for detailed repair work.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic

duties have been included. Peripheral tasks, only incidentally related to each position,

have been excluded. Requirements, skills, and abilities included have been determined to

be the minimal standards required to successfully perform the positions. In no instance,

however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment

contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

About Cipriani

Cipriani is a global leader in luxury hospitality, renowned for timeless elegance, exceptional cuisine, and impeccable service. From iconic restaurants to private members clubs and event spaces, our culinary program reflects a legacy of simplicity, quality, and consistency. We are seeking an Executive Chef who will uphold these standards while bringing leadership, creativity, and operational excellence to our kitchen.

Position Purpose

The Executive Chef is responsible for the overall leadership and success of the kitchen. This role oversees culinary operations, menu development, financial performance, and team leadership, ensuring every dish reflects Cipriani’s standards of excellence, consistency, and presentation.

This is a hands-on leadership role requiring a strong presence in daily operations, a commitment to quality, and the ability to inspire and develop a high-performing culinary team.

ESSENTIAL FUNCTIONS AND DUTIES:

Culinary Leadership

• Design and develop menus in alignment with Cipriani culinary standards
• Ensure consistency, freshness, quality, and presentation of all dishes
• Lead seasonal menu updates and specialty offerings
• Oversee plate presentation and final food quality

Kitchen Operations

• Direct daily kitchen workflow and coordinate cooks’ tasks
• Ensure smooth, timely execution of service across all meal periods
• Oversee food production for restaurant service, private events, and special functions
• Maintain a clean, organized, and efficient kitchen environment

Food Safety & Sanitation

• Enforce strict hygiene, sanitation, and food safety standards
• Ensure compliance with all local health department regulations
• Maintain equipment cleanliness and operational safety

Financial & Administrative Management

• Manage kitchen budgets, food cost, and labor cost targets
• Oversee purchasing, inventory control, and waste management
• Monitor cost efficiency while maintaining product quality
• Manage vendor and supplier relationships

Team Leadership & Development

• Hire, train, and mentor culinary team members
• Set and maintain high performance and professionalism standards
• Foster a culture of teamwork, accountability, and continuous improvement
• Support career growth and skill development within the team

Guest Experience

• Partner with front-of-house leadership to ensure seamless guest experiences
• Address and resolve guest feedback related to food quality in a professional manner

KNOWLEDGE, EXPERIENCE AND SKILLS:

Experience & Education

• 5+ years of experience in a senior culinary leadership role
• Formal culinary training preferred
• Strong background in high-volume or luxury hospitality environments

Technical Knowledge

• Expertise in BOH systems, ordering, and inventory management
• Strong understanding of food cost control and kitchen financial performance
• Knowledge of food safety, sanitation, and health regulations

Skills & Competencies

• Strong leadership and team development abilities
• Excellent communication and organizational skills
• Ability to perform under pressure in a fast-paced environment
• Detail-oriented with a passion for quality and consistency

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to stand, walk, and move around for extended periods, particularly during client meetings, presentations, and networking events.
• Lift and carry promotional materials, sales collateral, and equipment weighing up to 40 pounds, as needed for presentations and demonstrations.
• Visual acuity and depth perception to read and interpret documents, analyze data, and navigate sales materials effectively.
• Ability to adapt to various work environments, including office settings, client sites, and remote locations, while maintaining focus and productivity.
• Flexibility to work occasional evenings, weekends, and holidays as needed to accommodate client schedules and business demands.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.

POSITION PURPOSE:

We are seeking a hospitality focused and organized individual to join our team as a Sous Chef. Is responsible for assisting the Executive Chef in managing kitchen operations, ensuring food quality, and maintaining a clean and efficient work environment. This role involves supervising kitchen staff, overseeing food preparation, and contributing to menu development to ensure an exceptional dining experience.

ESSENTIAL FUNCTIONS AND DUTIES:

• Oversee daily kitchen operations and ensure efficient workflow.
• Supervise food preparation to ensure quality, consistency, and presentation meet company standards.
• Assist in hiring, training, and mentoring kitchen staff.
• Schedule and manage kitchen staff to ensure adequate coverage during service hours.
• Ensure compliance with all health, safety, and sanitation regulations.
• Maintain cleanliness and organization of the kitchen, including food storage and prep areas.
• Monitor food costs and control waste to meet budgetary goals.
• Assist in maintaining accurate records of expenses, food usage, and inventory.
• Strive to exceed guest expectations by delivering consistently exceptional culinary experiences.

KNOWLEDGE, EXPIERENCE AND SKILLS

• 4+ years of experience in a professional kitchen, with a focus in fine dining.
• Excellent facilitation, presentation, and communication skills.
• Strong understanding of various cooking methods, ingredients, and kitchen equipment.
• Proficiency in food safety practices and kitchen sanitation standards.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to stand for extended periods and work in a high-temperature environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Capability to lift and carry items up to 50 pounds.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.