Sales & Design Consultant

Croft House is a Los Angeles–based, design-driven furniture studio creating modern heirloom pieces from natural materials like solid wood, steel, and leather. Every piece is built in small batches by a dedicated local team, with an emphasis on craftsmanship, material honesty, and timeless California-modern design. We’re a tight-knit group that cares deeply about what we make and how it gets to our customers, and we’re looking to add a Logistics and Customer Support Coordinator who will play a key role in that final, crucial step of the journey.

We offer competitive benefits including health, dental, and vision insurance, a retirement savings plan, paid vacation and sick time, and a generous employee discount. 

// Role

As a Design and Sales Associate at Croft House, you’ll work directly with clients—primarily interior designers as well as individual customers—to guide them through the process of selecting and personalizing pieces for their projects and spaces. This is a highly collaborative, client-facing role that blends design, sales, and project management.

You’ll lead conversations in the showroom and over email, helping clients reach design solutions that meet their vision and needs and live within the Croft House aesthetic. This isn’t transactional sales—we’re looking for someone who is thoughtful in their recommendations, understands how to ask the right questions, and takes pride in helping clients arrive at the right solution, not just the easiest one.

Each project comes with its own set of details, so strong organization is key. You’ll manage multiple orders at once, track specifications and timelines, coordinate with our production team on custom pieces, and keep clients informed throughout the process. Attention to detail and follow-through are critical to ensuring that what we deliver matches what was promised.

Beyond individual projects, you’ll build and maintain relationships with interior designers and repeat clients, represent the Croft House brand in every interaction, and contribute to a positive, collaborative showroom environment. You’ll also stay closely connected to our evolving collection—developing a strong understanding of our materials, capabilities, and design language.

The ideal candidate is self-motivated, highly organized, and genuinely interested in design. You’re comfortable managing multiple moving pieces at once, communicating clearly with clients and teammates, and taking ownership of your work from initial conversation through final order. Above all, you care about doing things thoughtfully and well—both in how you guide clients and how you represent the Croft House brand.

// Responsibilities

• Engage with customers to understand their design needs and preferences
• Provide expert advice and recommendations on furniture selection, customization options, and design solutions
• Implement design thinking to create tailored solutions that resonate with Croft House's signature style
• Collaborate with the Croft House team to ensure seamless customer experience and maintain a positive and exciting work environment
• Maintain and track individual sales
• Stay updated on product knowledge, design trends, and Croft House's evolving collection.
• Handle any customer inquiries or concerns with professionalism and in line with the brand’s reputation
• Represent the Croft House brand and values in all interactions
• Foster lasting relationships with interior designers, industry professionals, and individual clients.
• Collaborate with our in-house production team to ensure custom orders are meticulously brought to life as envisioned
• Undertake operational tasks such as opening and closing the store, order processing, providing customer updates, and stocking samples

// Personal Attributes

• Highly organized and able to manage multiple client projects at once without losing detail
• Self-motivated and proactive, with a strong sense of ownership over your work
• Thoughtful and solutions-oriented, with a natural ability to problem solve
• Strong interpersonal skills—warm, personable, and confident in client-facing conversations
• Clear and professional communicator, both in person and over email
• Detail-oriented, with a commitment to accuracy and follow-through
• Reliable and consistent, with the ability to maintain momentum across multiple timelines
• Collaborative and team-oriented, comfortable working across showroom and production teams
• Adaptable and flexible in a fast-moving, evolving environment
• Genuinely interested in design, materials, and creating a strong client experience

// Skills

• Experience working in a client-facing sales or design role, ideally in furniture, interiors, or a related field
• Strong ability to guide clients through decision-making, balancing aesthetics, functionality, and feasibility
• Comfortable managing multiple orders or projects simultaneously, including tracking specifications, timelines, and communication
• Proficient with Google Workspace; experience with QuickBooks, Airtable, and/or similar systems is a plus
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with clients, designers, and internal teams
• Detail-oriented when handling custom orders, ensuring accuracy from initial quote through final production
• Ability to coordinate with internal teams to bring custom pieces to life as intended
• Comfortable working independently, taking initiative, and navigating challenges without constant direction
• Organized in approach—able to track, prioritize, and follow through on many moving pieces at once

// Compensation & Benefits

• $80,000-$110,000 annually (inclusive of commission)
• Health Insurance
• Vision & Dental
• 401(k)
• Parental Leave
• PTO
• Employee Discount