2nd Shift Service Advisor - Diesel Truck & Trailer Repair

Job Description

Job Description
About the Role

AAA Truck and Trailer Services is hiring a 2nd Shift Service Advisor / Parts Coordinator to support evening operations at our Bridgeton location.

This position is ideal for someone with experience in automotive, diesel, truck repair, logistics, or parts counter environments who enjoys customer interaction, organization, and working alongside technicians in a fast-paced shop.

You will serve as the primary point of contact for after-hours customers and drivers while ensuring parts flow, paperwork accuracy, and smooth shop operations.

Key ResponsibilitiesCustomer Service & Phone Support

- Answer incoming service calls professionally
- Manage after-hours gate calls
- Assist drivers and fleet customers with repair inquiries
- Communicate clearly with technicians and shop staff

Service Coordination & Scheduling

- Schedule service appointments
- Coordinate administrative tasks related to repair workflow
- Ensure proper documentation and follow-up

Parts & Counter Support

- Assist with over-the-counter parts sales
- Check and manage parts inventory levels
- Process service and parts paperwork accurately

Administrative & Closing Duties

- Maintain organized filing systems
- Perform general clerical tasks
- Secure and close shop operations at shift end

Required

- GED or equivalent
- Comfortable working 3:30 PM – Midnight (Monday–Friday)
- Strong computer and phone system skills

Preferred

- Experience in diesel truck repair, automotive service, trailer repair, or parts counter operations
- Previous service advisor, service writer, or administrative experience in a repair shop

Compensation & Benefits

- $20–$28/hour (based on experience)
- $1.00/hour 2nd shift differential
- Medical Insurance
- Dental & Vision Insurance
- Life & Disability Insurance
- 401(k)
- Paid Time Off
- Stable Monday–Friday schedule (No weekends)

Why Join AAA Truck & Trailer Services?

In the logistics industry, uptime is everything. Our team keeps trucks moving and fleets operational.

This role directly supports technicians and drivers, helping minimize downtime and improve service efficiency.

If you have experience in truck repair, automotive service advising, or parts coordination — we want to hear from you.